the Imperial:
  Delhi, India
Check-in
15 Dec, 2017 (Fri)
Check-out
16 Dec, 2017 (Sat)
Night(s)
01
Room(s)
01
No. of Guest
01 Adult(s)
Modify Search

TripAdvisor Reviews (546 reviews, 5/5)

  • Overall Hotel Rating:
  • Very Good smile

  • 5/5 (Based on 546 reviews)

We recently had a one month vacation in India and we made Imperial Hotel in Delhi our base. We have been staying at the Imperial for years and have never been disappointed. We always feel like at home when staying at the Imperial. The hotel is beautiful, very clean and staff is so friendly. The food is amazing at any of the restaurants and atmosphere in the atrium is fantastic. The high-tea in the atrium is a must. The pool area and the spa is A1 in Delhi. The heritage rooms at the Imperial are the best. Whenever I am in Delhi, Imperial is always my first choice.

55

Rating

  By 728Ashok on Nov 11, 2011

2 nights was not enough to explore and savour this magnificent hotel. Most reviews are spot on. This is an experience that anyone who loves history will relish. I will return.

55

Rating

  By mikeyHong... on Nov 11, 2011

Every time we go to Delhi we stay at the Imperial and are never disappointed. This year Delhi had changed, the character had been cleansed away, all the cows had gone, the colourful stalls on the pavements, the monkeys and even many of the stray dogs, it was like any other modern city in the world. But the Imperial remained the same, excellant accommodation, friendly staff, amazing tasty and reasonably priced food and service second to none.
I cannot praise them enough.

55

Rating

  By Jeffhills on Nov 11, 2011

Stayed at the Imperial for 3 nights. Words cannot do this hotel justice. Service was fantastic, room (Heritage Room) was spacious clean and welcoming. The hotel is a haven after being out in the city.
We have stayed in many hotels round the world but what is really outstanding about this hotel is how it captures the history and essence of India, and yet provides good 21st century comfort and convenience. Great prints and objets d'art along the corridors. We spent many a afternoon admiring the art around the place. Also, if you like, you feel like you are transported to the times of the British Raj (hence its name the Imperial, I suppose). Wonderful!!!! It is not just a hotel, but a destination in itself. Definitely, not just a place to rest your head for the night.
Never stayed at a place like this before and never again I suspect.
Most unfortunate moment was the time we had to check out as we were leaving for Agra. Had to tear away myself from the Imperial with a heavy heart!!!

55

Rating

  By petitmond... on Nov 11, 2011

Beautifully maintained. Good location. We had a magnificant ground floor suite and enjoyed a lavish breakfast. Service was prompt and plentiful

55

Rating

  By ArnoldOtt... on Oct 10, 2011

My daugher and I stayed in, or visited, several of the super-luxury hotels in New Delhi, and while all seemed wonderful most tended toward perhaps a bit too much blazingly white marble, and new concrete. The Imperial, too, is loaded with acres of white marble, but with many more 'old fashioned' touches including '1911 Restaurant' where -- on the terrace near where we were eating -- our waiter pointed to the table where Mahatma Gandhi had come every day for breakfast. One tip: My daughter and I consulted concierges, and travel guides, to find the "best" Indian restaurant in New Delhi. Leading recommendation was dark and dingy, and we left. We then went to 2nd highest rated, in Hyatt, where heavy wood menus showed what Bill Clinton and Chelsea Clinton ate every day for several days, and it was a nice tourist trap, but the next day we visited the Imperial's 'Restaurant 1911' where classic Indian food is one of many things on the menu, and we found it superb. Who would have guessed you can eat delectable beautifully-served classic Indian food, near the table where Gandhi dined, and yet have any food guide think it worth noting? My suggestion: Stay at The Imperial, order Indian dood on lunch menu at Restaurant 1911, and it the weather permits ask to sit on terrace at Gandhi's table.

55

Rating

  By Fourwinds... on Oct 10, 2011

I was lucky to be able to stay here for one night on my recent visit to Delhi, I only had dinner in the 1911 Restaurant once before. The owner must have put lots of fundings to keep it in such tip-top shape. Fantastic public areas, lounges, bars, good shops and utterly comfortable room! Lovely, soft bed (especially after 4 nights on Indian Railway berths..), nice in-room amenities. Only minus:the perfumed room scent was too heavy. Minor detail but quite appearent.
The pool area was rather empty, undergoing some paint job. etc. so I had the large pool all to myself.
Dinner with a friend in their Spice Route Restaurant, serving delicious Asian fares, attentive service in a room with beautful, coloful decor and style. The breakfast in the 1911 Resturant was problaby one of the best and varied hotelbreakfasts I ever had!!
The Imperial is definitely worth a visit if only for a meal or a drink if not staying overnight here. I´ll come back for sure next time!

55

Rating

  By Stockholm... on Oct 10, 2011

Having been on a nearly month long excursion into some of the remotest states in India (Jammu and Kashmir), staying in not so nice accommodations, it was a wonderful respite to spend my last night at The Imperial. My room was beautiful, the pool refreshing and the spa was just what I needed to revive my road battered body.

The staff was respectful and warm without cynicism. The price was reasonable considering the the amenities of the hotel and I wouldn't hesitate to stay there again.

55

Rating

  By skidzam on Oct 10, 2011

This is certainly an impressive and wonderful hotel – from the drive in flanked by majestic palm trees to the impressive buildings, through the marble floors of all areas, to our extremely comfortable room. The staff are very attentive, the restaurants excellent and the barman in the 1911 bar makes a great Classic martini!! Add lazing around a lovely pool, having a great massage and a good location to set out for both exploring and shopping and you have a wonderful place to stay in New Delhi.

55

Rating

  By the_stodd... on Oct 10, 2011

If you like the Raffles in Singapore, you will love the Imperial in Delhi. Traditional elegance pervades the whole building. We enjoyed starting the day in the stunning breakfast room, had some tantalising Indian lunch at 1911, took our pre-dinner cocktails in the lovely Atrium and the (very English) 1911 bar, and, last but certainly not least, had some nice Indian dinner at the famous Spice Route and a fantastic Indian meal at our favourite place of the hotel, Daniell’s Tavern. Wherever we were, the service was excellent, be it in the restaurants or any other place in the hotel. Our advice: if you want to do some extensive sightseeing in Delhi, get the concierge to organise a hotel-car and driver for you. We enjoyed this very relaxed type of sightseeing while staying at the Imperial and would certainly opt for this version again as taxi- and rickshaw-drivers in Delhi can sometimes be a bit unreliable. The only room for improvement that still exists at the Imperial is the noise-level in the rooms (especially if there’s a party going on somewhere in the building), but then again, this might be something that cannot be changed as it is an old building and situated on a somewhat busy road on top of that. All in all, we’ll definitely be back!

55

Rating

  By Swissgirl... on Oct 10, 2011

This has to be one of my favourite hotels in the world. The staff, location, rooms, grounds... all wonderful. Stay here if you can at least once!

55

Rating

  By Ullans on Oct 10, 2011

The Imperial Hotel is an experience rather than just another luxury hotel this is due largely to the staff, who provide just the right amount of service with such ease that it feels like home. The understated elegance The Imperial exudes transports you to a bygone era whilst combining all the modern needs of the busy traveller. Thankyou Harmeet,Sangharsh,Anoop,Sumit,Rohit and Pratik for such a great time we will be back

55

Rating

  By 5066marbe... on Oct 10, 2011

Everything about this hotel was fantastic! The food (especially breakfast), service, location and amenities were all of a very high standard and we had a wonderful stay there. It was an oasis in the colour and chaos of Delhi!

55

Rating

  By AnitaNewZ... on Oct 10, 2011

Having stayed here on our first visit to India a few years ago we decided to return on a trip to Delhi last year. We love the overall character and opulence of the hotel, and its position which is within easy reach (sometimes on foot) of some of the sights and shopping of New Delhi. We didn't accept the first room offered as it was rather noisily situated on the ground floor with a view of a hedge but the next one was fine. We loved the beautiful gardens, the terrace (great for al fresco dining) and the large outdoor pool. We ate one night at the Spice Garden restaurant but felt it was overrated, we much preferred the Indian and Italian restaurants. We particularly appreciated being able to go for an early evening walk up to Connaught Place past all the shops and stalls, and found a outdoor rooftop bar for a cool beer looking down on the frantic scene of New Delhi rush hour.

55

Rating

  By Rosemary0... on Oct 10, 2011

Staying at the Imperial makes you feel like a king. The rooms are large and beautifully appointed with classic colonial furniture yet with all the modern comforts. Everything is luxurious - the bed, sheets, toilet fittings, toiletries. The buffet breakfast is simply spectacular. Service is top class. And where else do you get to see some of the most beautiful miniature paintings and other artwork lining every spare inch of hallway. Excellent fitness center and pool. Amazing restaurants - San Gimigano as well as Spice Route. An unparalleled experience, totally top class, and this comes from a seasoned traveler.

55

Rating

  By goabum on Oct 10, 2011

Had an amazing stay at this hotel. The staff were incredibly helpful and the room was pure luxury. The location is also perfect. Would definitely stay here again and would highly recommend.

55

Rating

  By Nadine H on Oct 10, 2011

I have stayed at the Imperial for over the past 10 years during my visits to Delhi. The standard and quality of service is by far one of the best I have ever experienced in any hotel around the world. I have also stayed at the Oberoi and Taj in Delhi, and while those are both excellent hotels as well, the Imperial surpasses them by far, by giving you an intimate, boutique hotel setting with personable service, combined with all the facilities of a business hotel.

To give you some examples:

Front desk staff are extremely helpful and generous; I arrived on my birthday to find a room upgrade and a birthday cake in my room!

The business centre is open 24 hours, which is great for business travellers. The staff are extremely knowledgeable and helpful; I had to have a document printed urgently - I just sent it to them by email and they delivered it to my room.

The restaurant service is attentive and the food is excellent and fresh. I have a nut allergy, and it seemed this was communicated to all of them, as every time I ordered any food or room service, the waiters would always confirm that there were no nuts, which saved me the hassle of having to tell them every time. The room service staff are extremely efficient, as well as lovely people.

The hotel itself is like a museum of amazing art and prints; I often wander the hallways just looking at all the beautiful historical paintings and prints of India that it houses. The building is also a beautiful piece of art deco architecture.

The one thing that I always found missing at the Imperial has now been rectified, which is the opening of the Spa. The architecture of the Spa, the decor, the staff, the treatments all surpassed my expectations. It is by far one of the best spas I have ever been to.

For female business travellers like myself, the Imperial also opened a wing which is just for women. At first, I didn't think much of the idea when I read about it, but having stayed in this wing, I can confirm, that it really is a thoughtful idea - only female staff serve you (which is great when you have to work late in your pyjamas), there are extra amenities which are lovely, and there is a security camera outside your door where you can monitor who is there. Even though the entire hotel is very safe, there is an added sense of security being a woman and staying on this floor.

Of course, all of this doesn't come without a price. The Imperial is expensive, but it is no more than the other 5 star hotels in Delhi. And what you get for that price, I can confirm, is much more on all fronts.

55

Rating

  By MPKParis on Oct 10, 2011

Staying at the Imperial is like being transported back in time to a more genteel era. The public areas are filled with historical paintings and antiques. You feel the sense of history all around.
We checked in early after an overnight flight and were given a room straight away. Always a nice gesture which we really appreciated. The check-in was quick and friendly.
Our room, an Imperial room, was beautifully presented. It was spacious with a high ceiling, dressing room and a luxurious bathroom. The bed was very comfortable and we slept very well.
We enjoyed the breakfast in the 1911 restaurant. There was a good choice of Indian and Western foods.
We particularly enjoyed the swimming pool which was very refreshing after a bit of sightseeing. We would, however, have preferred a larger and more varied choice of food on the poolside menu.
We ate at the Spice Route, which we enjoyed very much. We also liked the ambience of the Patiala Peg bar for pre-dinner cocktails.
At check-out there was a little confusion about whether our reservation included local taxes. The Front Desk Manager offered to sort it our after we had left as we had a flight to catch. He was true to his word and it was settled in our absence. We would like to thank him for that and praise the Front Desk staff in general.
Next time that we are in Delhi we will definitely be staying at the Imperial. It was worth every penny.

55

Rating

  By heb999 on Oct 10, 2011

You could spend hours just looking at the artwork, particularly paintings and prints in this historical place. The Imperial is largely a business hotel but has an excellent pool and spa. The standard of service, food served is excellent. San Gimignano, the Italian restaurant, has won several prizes yet I was still surprised to have eaten the best Carpaccio ever. Sadly, the grand 1911 bar has been turned into a sports bar. Pumping bass and flickering pictures of the rednecks is not what I expected in a classy bar. The bookshop is very good, the Patisserie rivals any in Paris in terms of quality, the souvenir shop is simply terrible, however.

All in all, while the service might be as good in other rival business hotels none will have the history of the Imperial. A great stay.

55

Rating

  By Mancheste... on Sep 09, 2011

After a back breaking ride from agra, the imperial awaited us like a star in the night sky, the ever friendly door keeper just kept on greeting all of us without a frown. Luggage was taken to our rooms even before we could get in. The cosy rooms and the much needed hot water was just too soothing for my body. The staff were just too courteous and attended to our every need. And of course the restaurants in the hotel are just mindblowing.

The Imperial does give you that imperial, rich feeling.

55

Rating

  By Crisfand on Sep 09, 2011

The Imperial was the last hotel in our Indian tour, the check-in process was little slow, It was my wife, 2 years daughter and I. We choose a Heritage room, it had a small sitting but the room as a whole was large. The bed was comfortable and the bathroom had both a shower cubicle and a bathtub, it had a small window with natural sunlight, a thing that I like, with Fragonard bathroom toiletries.

The hotel was like a small museum with lots of photos of imperial India and show cases. The hotel had many restaurants among them is the acclaimed Spice Route, but did not tried them.

In the room rate was the breakfast in 1911 restaurant the buffet was huge and everything was either baked or done fresh including some exotic juices! There was a cooking stations for eggs and pancakes, service was very attentive and friendly.

Staff were helpful and accommodating, turndown service was good and timely.

The hotel is within walking distance to Connaught place, which is a big shopping circle with lots of nice restaurants and serious shopping but was expensive.

Overall a good hotel experience.

55

Rating

  By Mulla on Sep 09, 2011

This is by far the best place to stay while visiting Delhi. The hotel is in the centre of everything! The ground floor is terrific - the afternoon tea superb - the dinning an ultimate experience - the rooms are simply lovely!! The gardens are well kept and the service is great. There is a lovely bakery with goods not easily found in and around Indian hotels in general. Exercising is a treat with individual attention given to anyone wishing it. It is royal treatment and a must stay at least once in a lifetime!!

55

Rating

  By TarunChan... on Sep 09, 2011

My stay at The Imperial was outstanding in every way. The building itself is historic and beautifully maintained. The rooms are comfortable and nicely appointed, the restaurants have character and delicious menus, and the staff are wonderful, from the drivers to the front desk to the housekeepers to the management. I stayed for several nights in one room at the beginning of my trip, and one night at the end in a different room. I would be hard pressed to say which was nicer, as both were superb. I had at least one meal in each of the hotel's restaurants and was never disappointed. Take an art tour of the hotel's collection if you have a chance. You can also arrange for a hotel car and driver to take you around Delhi and beyond. Indeed, I spent three days in the company of one of their drivers on a private side trip to Agra and Jaipur. He was excellent, not only driving me wherever I needed to go, but also gently advising me about some tourist guide and shopping pitfalls. At one point or another during my stay I had the personal attention of General Manager Vijay Wanchoo, Sales Manager Neha Negi, and Guest Relations Manager Laila Singh. I suspect they spend much of their time making guests feel as welcome as I felt. None of them seemed too rushed to talk with a guest, answer questions, give advice. The Imperial is not an inexpensive hotel, so be prepared. But if you can afford it, you will treat yourself to first-rate service and an unforgettable stay.

55

Rating

  By MoseyOn on Sep 09, 2011

We have wanted to stay at the "Grand old Lady" ever since coming to dine here at The Spice Route several years ago and then again in 2008. Well we finally got our chance through a wonderful 'Long Stay' offer by the Imperial that made a fantastic 9 day stay possible. This stay comprised a special room rate, breakfast, free internet and airport transfer to and from the hotel.The hotel was charming sophisticated old worldly and elegant. The service was endlessly superb. The array of restaurants bars and coffee/ tea rooms was fabulous and the attention to their individual decor and service was first class. The food and restaurant service was second to none and the breakfast has to be seen to be believed.But above all the service rendered by all of the staff was courteous warm and genuine each day, all of the time. Thank you all for making our stay so enjoyable,fascinating and memorable especially the staff in 1911for your attention and warmth to us aussie travellers. Sensational!! GEOFFREY F.

55

Rating

  By geoffrey... on Sep 09, 2011

The Imperial New Delhi offers one of the best fine dining experiences in the country, The spice route, 1911 and San Gimignano are comparable to the best in the world such as Noma in Copenhagen and Le Chateaubriand in Paris. When it comes to fine dining the thing that sets apart the best in the world is service and this is one area where The Imperial excels and flourishes thanks to its highly courteous staff and the F&B director Mr. Surinder Thakur. I have seen this gentleman every time I have been to The Imperial, he's always there at breakfast/Lunch/Dinner greeting the guests cheerfully and going out of the way to offer world class service of the highest standard. Keep it up and I highly recommend The Imperial.

55

Rating

  By paramNewY... on Sep 09, 2011

This was my first trip to Delhi (my husband had visited once before) and what an experience, Delhi itself is something you can not really put in to words. The hotel was amazing, steeped in history, It is a very imposing building from the outside but upon reaching the front door, you could have been part of the Raj itself. The hotel is steeped in history and is lovely inside, the staff are very warm and welcoming (at 1 point we were returning from a day out and as my car door opened a very regal looking gentleman welcomed me 'home') the food in the hotels restaurants is absolutely fantastic, especially the spice route, which looks amazing inside as well.

55

Rating

  By Bigfoot95... on Sep 09, 2011

Best Hospitality you can ever get anywhere. Friendly Staff and always ready and keen to help customer anywhere possible. Nice food and re-creation center. The best part is its location as its located near connaught place (Heart of Delhi). Bit expensive but worth trying as it will give you full satisfaction of spending each penny on your stay.

Highly Recommended Hotel and Delhi's one of the best.

55

Rating

  By NitinUniy... on Sep 09, 2011

I love this hotel. located right in the heart of Connaught Place and Janpath, but it feels like it is in an isolated place. the tall palm trees that line the entrance and the large back lawn with a luscious pool are a real treat after a day in the Delhi heat and hustle and bustle. the property was completed rennovated some years ago and the restaurants are amazing.

55

Rating

  By shairal on Sep 09, 2011

This is a most fantastic place, with all the decor and setting of the British Raj. Impeccable service. Excellent restaurants. Expensive but worth every penny. A tremendous contrast to what you see (poverty and dirt) just a few yards out of the hotel. But this is India.

55

Rating

  By roxo on Sep 09, 2011

Stayed for two day in sept. Lovely grand old hotel in Delhi. Well maintained and lovely location. Only think I did not like was the windows which I guess were a bit too small but then can't really help given the building is more than 90 years old. Highly recommended place to stay in Delhi and don't miss out their restaurant spice route .

55

Rating

  By ticklu64 on Sep 09, 2011

A very good 5 star hotel with great traditional decor and absolutely great service. Reminds you of the old British Raj. Fine food in the Indian restaurant and the breakfast in the morning was a spread. The art collection is priceless. Will recommend this hotel 100%.

55

Rating

  By ALC1975 on Sep 09, 2011

Impeccable interior and cleanliness. One of the most comfortable beds around. Extra services, Internet, coffee and meals overpriced and poor quality.

55

Rating

  By ysar on Sep 09, 2011

Just stay here when you are in Delhi!

Perfect calm hideaway from rest of Delhi.
Staff wonderful

55

Rating

  By Magnus996 on Sep 09, 2011

If you ever have the chance to stay at The Imperial, go and stay! From the moment we arrived at The Imperial and throughout our stay we were treated with warmth and efficiency both at the concierge desk and the reception. The front office manager Mr Khanyari was incredibly helpful and made our stay at the hotel such a joy. Thank you Mr Khanyari. The new spa and our suite were marvellous. Thoroughly enjoyed the dinners at The Spice Route. Such a memorable stay and SO look forward to our next visit in 2012. Thank you to all the staff for the wonderful service. Don't hesitate to even think of staying anywhere else whilst visiting New Delhi. The Imperial is a legend!

55

Rating

  By Sally Fra... on Sep 09, 2011

This is an expensive hotel. Its used mostly by diplomats and wealthy people visiting India. Its close to the Indian central government in New Delhi.

Even if you cannot afford to stay there ( like us!! ) go and see it anyway. The decor, historical context ( lots of historic photos with descriptions and art) and finish of the public areas has to be seen to be believed. The public areas must be close to the best in the world.

We had lunch in in the 1911 restaurant- the Decor, food and service was superb. The staff are plainly proud to be working there.

If you are there ask if you can see the interior of the Spice Route restaurant. It took seven years to finish and is done entirely with vegetable dyes - its astonishing. Its on my list of places to dine next time I go to India.

Sorry the review is not more comprehensive.

55

Rating

  By target008 on Aug 08, 2011

my wife and i are very particular about what we eat you can rather say we watch what we eat. but the other day in the morning at the 1911 restaurant we wanted to indulge in to those sinful warm croissants which were being served by a very young guy in a green uniform. his attitude and the way he spoke just impressed us. till the time we stayed there we made it a point to meet him everythere as he helped us choose a good breakfast daily. i feel he went all the way. i have not seen such a hospitality ever. travelled to one of the best destinations no one has ever guided us the way he did. he was not only helpful but very courteous too. his way of explaining us the different types of sweet breads and soft rolls that you have to offer. its because of him we used to satisfy our taste buds with the warm offerings he gave us. the best part his the way he spoke to us. just gentle as a baby's voice. you should have more people like him. it seems like he has a very good breakfast knowledge in terms of what must be had and what not too i am impressed because back here in india people generally spot huge bellies. to know all this for a guy his age its just marvelllous during lunch we met him a couple of times. he would serve us the best of the best food from your live counters. you can say maybe its his best point in him as he knows what he is trying to sell and was always successfull.........his name as far as i can remember was pashupati. kudos to you. thanks alot for making your hotel proud and we would be back again next season.

55

Rating

  By eric o on Aug 08, 2011

Another lovely stay at the imperial for a special birthday. The new spa excels and the best ayurvedic massage and shirodara ever. Service in restaurant perhaps too attentive. After six enquiries in as many minutes We felt like putting up a notice saying Yes. Everything is fine! Husband a print expert and spent hours looking at them all. Some real and some copies. Thank you so much

55

Rating

  By gwynethh on Aug 08, 2011

We were so pleasantly surprised with the level of luxury of this hotel. I researched thoroughly and decided to spend a bit more money than usual to be in a central location- Connaught Place. Walking distance to shops and underground markets. Having said that, we had a car and driver ( India 4WD Company which was the best money we spent on our trip) so it probably wouldn't have mattered where we stayed in the end.

We had the most basic room type which was huge! Clean, comfortable, luxurious. Couldn't have been happier. Breakfast was included and it was beautiful to sit out on the verandah which was enclosed. The spread offered everything you could wish for, including Indian choices. There was even a 'take away' section for you to have food during the day without having to eat off the streets (which we didn't!)

There was a small business centre with a small fee for internet use (not too expensive for a 5 star hotel). We also briefly explored the rest of the hotel; there was another breakfast area with omelettes and small continental section, there were a few shops, a pool and spa.

Overall, a great experience- would definately go back on our next visit.

55

Rating

  By Ozetravel... on Aug 08, 2011

I didn't want to leave! The staff, setting, hotel - history, rooms, ambience - all magnificent. Business or leisure you can't go wrong.
A step back in time but with modern enhancements. I really did not want to leave - such an oasis and complete contrast to what can be found beyond their manicured gardens and security gates.

55

Rating

  By Dankins on Aug 08, 2011

The Imperial is a delight, simply beautiful with art deco finishes and art works individually illuminated along every corridor wall. It is the kind of place one feels immediately comfortable in, with every attention given to customer care. We stayed there for two nights when one of us was ill - the result of drinking water elsewhere - and the staff were solicitous and caring. The only downside is that the Italian and Oriental restaurants are disappointing. The cafe - I think called 1911 - is perfectly acceptable and has a very pleasant indoor/outdoor ambience, but the other two are below standard - not just for this hotel but more generally. The Oriental dining room looks magnificent, I think it is called the Spice Route, but despite its claims to being one of the ten best restaurants in the World the food would not pass muster in any leading restaurant anywhere. Disappointing, but not enough to detract from the overall experience the hotel affords. There are plenty of excellent places to eat nearby.

55

Rating

  By Rex027 on Aug 08, 2011

I treated myself to this historic hotel for my last night in India. The Imperial is serious luxury and an oasis of calm and serenity. Just the flower arrangements on arrival at check in are breath taking. There are plenty of quiet corners to sit on plush comfortable sofas and read the complimentary newspapers. Staff always available nearby but never obvious. My room was wood panelled, crisp white bedlinen and attention to every details. Cleanliness was of the highest order. I cannot fault this hotel. There is a choice of restaurants. It was a real treat to stay here, whilst not cheap, after a month travelling around Northern India, it certainly was the cherry on the cake for me.

55

Rating

  By Katherine... on Aug 08, 2011

As you are chaueffered down the seemingly unending driveway lined with majestic palms, you spot the vintage car parked by the porte cochere and two turbaned doormen smilingly await your arrival. You know you are about to enter the life of aristocracy as lived in the days of the Raj. There will soon be gentlemen ambling back from a friendly game of croquet and ladies with parasols walking up to meet them for high tea. You are now looking forward to sipping a single malt in the Patiala Peg bar or weather permitting, taking a walk around the beautifully manicured gardens or perusing the many historical lithographs that line the walls of the hotel. You are ready to step back in time a hundred years. Imperial is ready to assist.

Old-world charm is found at several other five-star properties in India - the Oberoi Grand in Kolkata and Taj Mahal in Mumbai being two notable examples that I have personally sampled. But Imperial just happens to be the best of the breed. The difference is in the fit and finish throughout the property. Whereas some century-old properties look slightly old and not surprislingly a little frayed, Imperial glitters as if it was built by a wealthy maharajah just last year - if last year was 1920. No detail has been missed. Sprawling bathrooms have not only marble floors but marble walls that go right up to the high ceiling. Toilet seats are appropriately varnished wood. The period furniture feels substantial as do all the doors, the very-high-thread-count linen, the carpet underfoot, the heavy tumblers in the mini bar. The complimentary pen on the night stand is not a Bic stick but a weighty writing instrument that you would definitely want to clip as a momento. The fitness center follows the same rich standards with 17" LCD TV screens built right into the ellipticals and treadmills. The gardens are so inviting that it is not unusual to find guests sitting amidst some tropical foliage enjoying a book or a cuppa tea.

Service is fawning with the usual Indian deference that has now become the hallmark of all five-star hotels in India. However, a couple of instances of going beyond the call of duty deserve mention. The bakery was still closed when I wanted to purchase a few goodies for a light breakfast. A low level waiter from the adjacent restaurant not only took it upon himself to sell me merchandise from a closed bakery but packed them in a wonderful bag with paper napkins so that I could eat it in my room, and when I chose to eat it at one of the tables in the atrium area, which at the time was deserted, a waiter from the adjacent bar magically appeared within minutes to ask if I wanted some coffee to go with my danish and croissant. That's service my friends. It is not surprising that the hotel manager's business card with his cell number is available for the asking.

For all its ambience, Hotel Imperial has something quite basic to recommend itself and that is its adjacency to Connaught Place, the circular promenade that is still the heart of New Delhi. If you have come thousands of miles to see a new country, you surely do not want to spend all your free time in a cocoon, no matter how luxurious the rooms or how highly rated the Imperial restaurants are. A fifteen minute walk will take you to CP's many coffee shops, restaurants and shops where you can people-watch and sample the Indian life. The area is totally safe and quite accustomed to tourists. The metro station called Rajiv Chowk is underground from where you can get to many important tourist destinations such as Jama Masjid and Red Fort in Old Delhi in less than 30 minutes.

There are many fine five-star hotels in Delhi but staying at the Imperial is not just about five-star comfort. It is history recreated, and if you are visiting a country so steeped in history, a few days at the Imperial is such a civilized way to round off your India trip, don't you think?

55

Rating

  By Floridian... on Aug 08, 2011

Visited Delhi for a four day business trip and stayed at the wonderful art deco Imperial Hotel. A stunning period property with superb service, lots of beautiful artwork and antique furniture, yet has all the great modern facilities you'd expect from one of Asia's best hotels.

Watch out for the beautiful 1930 jaguar parked outside and the imposing doormen sporting moustaches and wearing turbans.

55

Rating

  By Billreese on Aug 08, 2011

the imperial is an outstanding hotel, fine rooms, excellent service and exceptional foodstuffs. delhi is crowed... inside you are far from the maddening crowd.

55

Rating

  By USVItrave... on Aug 08, 2011

This is one of my favourite hotels in Delhi. I used to visit Delhi at least once a month on work and I must say it is always good to be back at the Imperial. Its an oasis of calm and old world charm nestled within the chaotic city.

The staff are excellent and are always wanting to please. The rooms are superb - make sure you ask for one not facing the inside of the hotel. They have a separate corridor for ladies staying on their own with a video camera installed inside...very helpful.

The sales manager Mr. Bhuvnesh is excellent and an absolute pleasure to deal with.

The buffet breakfast is great and I would completely recommend the Italian restaurant, the spice route and the bar.

All in all a complete pleasure to stay at the Imperial.

55

Rating

  By Shwina on Jul 07, 2011

The Imperial Hotel is filled with old world colonial charm. The rooms are immaculate and the service superb. There are three restaurants on site,each quite good. Located in the heart of New Delhi the hotel is a can't miss for international travelers.

55

Rating

  By avidtrave... on Jul 07, 2011

Stayed with a few friends visiting from US at the hotel. The hotel is by far teh best in Delhi with a very colonial look and feel. The rooms are great and very very comfortable. The room service and the restaurant service is extremely efficient and courteous.

The sunday brunch at 1911 was simply marvellous. Its a great value for money..Its a beautifual way to show the heart of India to overseas travellers!!!!!

55

Rating

  By Hemasaxen... on Jul 07, 2011

Wonderful hotel with a colonial feel everywhere. It has a great atmosphere, excellent staff, comfortable surroundings in a good location in New Delhi and facilities. We we’re treated with the utmost respect, had an excellent room and felt safe and secure at all times.

It also has a fabulous selection of restaurants including the Spice Route which we loved.

Make no mistake about it, this is a 5* luxury hotel in name and reality. Highly recommend.

55

Rating

  By RJP33 on Jul 07, 2011

if you are in Delhi on a Sunday, the Sunday brunch at the Imperial Hotel's 1911 restaurant is NOT to be missed.
Extraordinary selection of delicious food in a wonderful ambience. TIP: stay clear of the entrees in the bain maries on the buffet. Stick to the carvery and the fresh cooking stations.

55

Rating

  By Dalbhat on Jul 07, 2011

Hands down, this is the best hotel in Delhi. From the minute you drive up until your bags are packed and back in the car to leave, you are treated like royalty. Everyone from the housekeeping staff to the General Manager want to ensure you never have a problem, and want you to feel like you are at home.

55

Rating

  By stoneiam on Jul 07, 2011

I spent 2 nights and 3 days at the Imperial hotel with 2 friends last fall when I won a contest and got that fabulous stay for free!
Since all 3 of us belong to the city, the Imperial was just an excuse to get away and see the city in luxury and style!
The first thing that caught our eye was the beautiful architecture of this exotic boutique hotel!
We felt like we were walking down Victoria's palace itself!
The concierge and staff was friendly and took great care of us.
The room redefined luxury! state of the art electronic gadgets and the most comfortable bed. the best thing had to be the variety of pillows one could order :wheat, mixed grain, feather and beauty pillow.
It was definitely nothing short of an emperor's suite! the bathtub was huge and offered a variety of shower gels and bubble bath soaps.
After a comfortable night's sleep (courtesy beauty pillow) we went for a swim. The gym was unfortunately under renovation but there was a makeshift gymnasium which..well didn't quite measure up.
The breakfast was good and the buffet spread was definitely elaborate.
We also spent a long time (amidst VVIP guests) in the Chanel boutique which the hotel exclusively houses.
The hotel is situated in Janpath, the heart of the city and we were able to commute very easily to CP, Janpath market and nearby places.
All in all it was one of the most relaxing experiences I have ever had! If you are upto splurging a bit do not miss this one. sure the city has one of the best hotels in the world- Taj, Oberoi etc, but the experience of a night in the Imperial is unparalleled!

55

Rating

  By thenewyor... on Jun 06, 2011

Stayed here for 4 nights in a Grand Heritage room and it was excellent. The only minor thing that spoilt is was that the pool was closed for renovation. Staff were superb and looked after my wife when she became ill ensuring she had plenty of bananas and curd, a traditional cure for an upset stomach (and it worked a treat).

Yes the place is expensive but you get what you pay for. Would stay here again, no problem.

Watch out for the barber on the ground floor, I went there for a wet shave and came out cut to pieces...

JTS-7

55

Rating

  By JTS-7 on Jun 06, 2011

The hotel is in a great location for both business and pleasure. Service is very good, rooms exquisite, food delicious in all restaurants - and the spa is one of the best i have been to. A real downside however is the fact that they are having private functions on the lawn facing the terrace of the restaurant - which apparently happens regularly as it was the case both times i stayed at the hotel. This involves works that are extremely noise and make the terrace, which is really one of the nicest place in the hotel to relax, totally off limits. it is also a shame that they do not use the lawn as a terrace itself, and have not arranged for guests to be able to sit there. it is also a shame that they destroyed the ld swimming pool which was really charming and special - the new one is over the top, and looks like being in any resort.

55

Rating

  By jetssc on Jun 06, 2011

this hotel is the most b'ful hotel of the delhi. when a person enters he feel like that he is entering inside the palace where the people are waiting at the entrance with soft drinks. this is really very b'ful hotel of delhi. food is really awsome.

55

Rating

  By abhisinha... on Jun 06, 2011

I travel often to Delhi and the Imperial is my preferred hotel. Staff is very friendly and the rooms are large, well decorated. Food/restaurants offer very good meals slection and breakfest buffet is excellent.

The spa is nice and services for massages etc is wonderful.

55

Rating

  By jasminech... on Jun 06, 2011

The Imperial gave us a most wanderful time. Elegant sorroundings,helpfull staff. The different restaurants: Italian,Thai,French offer exellent meals and great ambience. Breakfast is scruptious! The pool is large,outdoors and perfect to relax after a shopping or sightseen excursion.
The Concierge is a mine of information and helpfull tips.
Rooms very comfortable and quiet. The Imperial Thai reastaurant with amazing Frescos in all its wall ,worth a visit ,the meal is also very good.
A great feature is the hotel working relationship with a group of trusted taxi drivers: They cahrge the correct fee,you can organize your own tour,they wait for you,look after your shopping and bring you back,safely !

55

Rating

  By Gilda064 on Jun 06, 2011

This is not normally a hotel I would have stayed in, but my travel agent at Legends and Palaces recommended it, and I couldn't have been happier. Nice thing about traveling in the off season. What I liked most about it was they have a wing on the third floor with rooms for solo lady travellers. I had a wonderful room at the end of the hall on the ladies only wing. King bed, glass shower and a separate tub. I enjoyed walking around seeing all the art and fountains. I also very much enjoyed the spa and the services, I had a very relaxing morning. I thought the lunch buffet was a bit overpriced, and the maritini I had. But given where I was staying, I can see it. The staff was very friendly and most helpful in all areas of the hotel. I hope to someday stay there again.

55

Rating

  By pj510 on Jun 06, 2011

I've been fortunate enough to stay at this hotel a couple of times and each time I love it more! The rooms are plush and luxurious, the restaurants are excellent and the service is impeccable. I've done a detailed review of the hotel at http://www.azurecommunique.in/reviews.html

55

Rating

  By AzureComm... on May 05, 2011

Best hotel experience I've ever had. Best food, rooms, art, lobby...

55

Rating

  By Reddpost on May 05, 2011

Excellent service are just part of why I loved my stay at the Imperial. After the heat, sights, smells, and just complete sensory overload of touring in and around Dehli, The Imperial soothes and calms frayed nerves with lovely smells, bespoke decor, delicious food options, and one of my favorite bars and best vodka tonic I've ever tasted! The pool is the perfect place to unwind and to view the beautiful art deco style architecture after a long hot day. Escape to The Imperial!

55

Rating

  By ChrisMac6... on May 05, 2011

I stumbled across this hotel after getting lost in Delhi. After sending five minutes there I asked if they would organise me a taxi so I could go back to my grotty hotel to get my bag then come back and check in. Very expensive, especially on y tight budget but I don't regret it. Delhi is a busy, dirty place and this place was like a nirvana! The staff are sychophantically nice, but it was nice after having to put up with the rudeness of the last couple of days. The food was lovely and the rooms were gorgeous. My only criticism would be that you had to pay for the wifi!!

55

Rating

  By Jeni_mcla... on May 05, 2011

I was a returning guest to The Imperial Hotel, in Delhi, yet again the hotel is impeccable and it was a joy for me to return. Always feel so at home here and the Front Office Manager, Mr Babar Khanyari showed immense professionalism and kindness to arrange even the most demanding request. I cannot stress more strongly how incredibly wonderful this hotel is. I cannot wait to stay again very very soon.

55

Rating

  By HVLG on May 05, 2011

Best Food and Service
This Hotel in one of the best places in Dehli features impeccable attention to details; very fine cuisine; and traditionally favored by royalty.

55

Rating

  By jorim on May 05, 2011

We stayed in this hotel twice: the first time for 4 nights at the beginning of our trip and for 6 nights at the end of our trip.

The first day of our arrival, I had a medical emergency. My partner called Reception and they sent the house doctor. I was then transported immediately to a private hospital where I then spent the next two nights and where I might add, the staff were extremely kind, attentive, and professional.

During my stay in the hospital, the hotel staff were incredible! Since we didn't know when we'd be able to leave, the hotel arranged for my partner to stay in the same room for each additional night of our stay. They also arranged for a car and driver back and forth between the hospital and the hotel. Note: The hospital was located in a distant suburb so there was no hailing a taxi in the street. This alleviated a great deal of stress for both myself and my partner. The hotel also sent a representative to bring me flowers and check to see if I needed anything, which I did as I was trying to contact my partner at the hotel. The hotel rep took care of it for me. Once again, she was very warm and professional and made me feel as if the hotel was my home in a foreign city that I hadn't even got to see yet.

Once we knew that I would be able to leave the hospital and could continue our trip, the hotel staff immediately rebooked a flight for us to Udaipur. The hotel concierges had previously cancelled our original flight for us, cancelled our hotel for us and obtained a credit, and rebooked another hotel for us. This was alot of work and thanks to them, everything worked out brilliantly as we continued onwards. if it wasn't for all their efforts, kindness and reassurance, we probably would have gotten back on the plane and returned to London and then Montreal.


After travelling around Rajasthan, we were very happy to return to the Imperial Hotel. Our room was a nice size (I don't like suites), warm and inviting. The service was mindblowing. Whatever, we asked for, we got. Laundry service was fantastic. There was a woman on duty in the business centre to solve any computer problems. She enabled me to at last retrieve my email which I hadn't been able to do on our travels.

As for food, we always went to the 1911 Restaurant as I couldn't eat Indian food and my partner loved it so we both got what we wanted. Food and service was excellent and our waiter always remembered what we liked to drink etc. This was wonderful at the end of a long hot and dusty day in particular. We always ate on the terrace or just inside as the grounds are beautiful. We did try the Italian restaurant one night. We ate outside and the food and service was terrific. Also, at breakfast, we always took something- croissants etc ( in their convenient take away bags) to snack on during the day. We always ate at the hotel to be safe as I didn't need any more health problems. Note: We did eat at one restaurant called Basil and Thyme in Santushti Shopping Complex. It's mentioned I believe by Fiona Caulfield in Love Delhi. I was a little worried as we seemed to be the only foreigners and the place was full. The food was absolutely delicious and we had no stomach problems.

We also took a dip in the swimming pool. The water was a little cold despite the heat but the experience was lovely as you can't see the street thanks to lush greenery but you can hear the sounds of the city. There is an area around the swimming pool with tables where you can eat something and have a drink.

The hotel is extremely well preserved and maintained. Old colonial style but completely modernized regarding amenities. Loved studying the framed prints on the walls in the hallways. Well worth taking the time to look. Speaking of the hallways, there were always scented candles burning so the air smelled sweetly fragrant. Really enjoyed the smell.

The hotel also arranged a car and driver for us for our days of sightseeing and shopping. The drivers were wonderful (not always the same driver)-knowledgeable and patient. I had addresses of shops and there was never any problem finding them and the addresses were in different areas of the city. I found the rates reasonable, particularly for a luxury hotel. We preferred booking through the hotel to avoid any hassles. Due to my health, we tried to keep stress etc to a minimum.

One word of warning: I did notice that the hotel does have private parties and events. Fortunately, they took place far enough from our room that we were never inconvenienced by any noise etc. We stayed in room 212 and loved it.

All in all, I cannot say enough good things about this hotel. They turned what could have been a very expensive disaster into a very enriching and successful trip.

PS: The grounds are gorgeous. Unfortunately, we didn't have time to take a tour. They make the hotel an oasis of peace and beauty in the middle of a noisy and chaotic city.

55

Rating

  By HayKay on May 05, 2011

Beautiful hotel that has a wonderful sense of history but manages to avoid feeling tired. It has a great pool. The Imperial is centrally located (Jantar Mantar is around the corner) without being too adversely affected by noise from the street. Breakfast buffet was excellent, though the other food was sadly underwhelming. Spice Route is excellent but somewhat overpriced, particularly for wine. If you feel like dragging yourself away from the hotel and interacting with the locals, you might try Saravana Bhawan across the street for excellent South Indian food at a fraction of the cost.

55

Rating

  By drupelet on May 05, 2011

Overall still a big fan. Visited in February - and were given a room overlooking the hotel entrance, after about 5 minutes of listening to the loudspeaker calling out for all the drivers (which continues all day and night) - we called down and asked to move. The hotel found us a new room and moved us in no time - however the receptionist was clearly quite grumpy about it. We also decided to visit the new spa - which was not good - to be fair it was still under construction and half the staff had yet to be trained. The restaurant is excellent, the pool is from heaven, the bar is good and the gift & bookshop provide the perfect place to stock up on reading and buy presents. Sadly the garden was screened off while we we were there as in wedding season they put up big marquees - but no disaster - its still probably my favourite place on the planet.

55

Rating

  By FMP on May 05, 2011

Beautiful, elegant hotel built in 1936 maintains the classic design style of the period. Expensive, but worth it. We complained that there was noise coming up to our room from the restaurant below and the manager graciously upgraded us to a suite. The Spice Route restaurant is gorgeous - hand painted walls that tell stories they will gladly explain to you. Food was great, also. Watch out for the "1911" bar, however. The drink prices are steep.

55

Rating

  By will279 on May 05, 2011

When you travel a lot on work, it is not often a hotel can make you feel so transported in time. From the colonial structure, the stories behind the photographs to the preserved style of service, it truly stands out amid a clutter of business hotels in the city.
The guest rooms are a bit short of the expectations you tend to build up as you walk into the hotel.
I found the staff quite helpful and courteous, lacking the overly fuss you get smothered with in some hotels which is just right.
I can truly say, their Pan Asian restaurant, The Spice Route is the most good looking restaurant in india. their food matches up to the details in ambience. I have been there about 3-4 times and is also a super place to impress clients.
Their location is very good and central. Also, for a side trip, within a 5-7 minutes walk, you could be in the bustling Janpath lanes which is very colorful and interesting.

55

Rating

  By fluerp on May 05, 2011

A lovely hotel,spacious rooms and great service. The Italian restaurant was fantastic. I had some of my meetings in the Tea Lounge ( as all meeting rooms were busy) The afternoon tea (with sandwiches, scones etc just like a typical English afternoon tea in any of London hotels) was good, the service was very good (Swati)
The hotel has a small souvenir shop which sells goods which are part of the signature line for The Imperial Hotel.
Would surely stay again.

55

Rating

  By DSA1965 on May 05, 2011

Pretty much is already said about this property...
I stayed here for 3 night during my Indian trip based on trip advisor. I could get a super attractive rate of 7,000 INR through CWT and ventured into Delhi.
I arrived quite late at night and from the minute you step into the property you are transported to a different dimension. The service and check-in was just spotless. Room was big and well appointed but most of all, very tasty and extremely luxurious. During my whole stay I had to have an internal fight just to leave the premises of the hotel. They have a really nice pool and gym as well.
Food in the restaurants is great as well.
No negative comments about this place, if you are in Delhi, try it and you won’t regret it.
Only downside, as other hotels in India, is that they charge for internet.

55

Rating

  By Traveling... on May 05, 2011

We had the pleasure of hosting our wedding reception at the Royal Ballroom in the Imperial, Janpath. Everything there was done to perfection. The evening was a great hit with all friends and family. The ballroom was spacious, we had a live band, lots of tables with soft candlelight and marvellous white centerpieces. We definitely got more than what we had expected. The food was brilliant, the staff was friendly and hospitable. We even booked a day room there for our event and were more than impressed with the interiors and the service. It was a truly brilliant experience. It couldn't have been better. I would like to thank the entire staff at the Imperial for making our wedding reception so memorable.

55

Rating

  By Afreen on Apr 04, 2011

This hotel is a timeless classic. Beautifully appointed, fabulously staffed an absolute gem. My partner and I stayed on the inward and outward leg of a fortnight in India. From the airport pickup through to checking out to leave it was perfect. The furnishings and pictures whisk you back in time as does the service and the Spice Route Restaurent is fabulous in atmosphere, decor and especially the food!

55

Rating

  By Comfort-B... on Apr 04, 2011

My teenage daughter and I stayed at the Imperial for two nights in mid-April. From the moment we arrived, we had a great experience. We had booked a normal room, but they put in in a lovely suite in the "Eliza" section...for women travelling alone. We arrived at the hotel after midnight and had great room service, even at that hour. In addition, we purchased internet access (yeah, it is not free, but it rarely is....we were not in a hotel in India, including Taj and Oberoi properties where it was free...so it is all the same) and it was not connecting properly. We called down and they immediately sent up a guy...accompanied by a woman, so as not to have us alone with a man in the middle of the night. I thought that was very thoughtful. Breakfast was very good...buffet style with Indian and standard western options. We ate at the Spice Route and had a really great meal. The portions were enormous. There was no way to eat the entire starter and main meal. The room was beautiful. We were in a section toward the back where they seemed to seat the groups of women travelling solo or together. The pool area was fine....for a city hotel with very little space, it was fine. I didn't find the staff to be overly obsessed with tips...I did tip those that gave service, but I would expect to. Overall, a really good experience and I would recommend the hotel.

55

Rating

  By Parismomo... on Apr 04, 2011

It's hard to judge this hotel without judging 5 star travel in general. Everything is very impersonal and aloof, the staff aim to be invisible and don't offer eye contact if they can possibly help it. Everyone expects a tip for every simple human interaction. After a while I got used to it, but never really grew to like it.

The facilities are fantastic, especially the wonderful pool. The walls echo with wonderful historic prints, that I wish the fairly pointless would sell instead of shawls. The rooms are nicely appointed, with sofas and black out blinds. The down side is the showers are in the bath and not a seperate walk-in, definitely not what I'd expect from 5 star.

The food is excellent, both the Italian and the Asian restraunt; although the breakfast leaves a little to be desired. The Asian resteraunt offers a pan-asian fusion of dishes at a decent price, and with no ill effects. If your seeking to avoid Delhi belly, try the Giant blue cocktail (called Tuk something), no bugs will survive that.

55

Rating

  By ChelseaTr... on Apr 04, 2011

I stayed here for the last two days of my trip. I had arranged that I would get into my room early at 10am for no extra cost, when I arrived at 8am I had breakfast and was upgraded so that I could get to my room straight away. I stayed in the Single Lady Traveller, 'Eliza' room - a bit of a joke for me as I had managed the previous couple of weeks on my wits but a very welcome treat. Splendid building and service, used the spa, pool, room service, restaurant, business centre, laundry service and had a hotel car pick me up from the station and drop me at the airport. Only gripe would be that the wi-fi was double the cost of Shangri-La around the corner when it really didn't need to be and I was charged for printing off one sheet of my airline ticket which I am sure could have been covered by £300 bill. Toblerone in the mini bar, what more could you want!

55

Rating

  By didyoumak... on Apr 04, 2011

We had an absolutely wonderful stay at The Imperial, New Delhi and would highly recommend the hotel. For lunch we chose what I thought would be some kind of pancake ......... wow, much more than that ........ very light, flavoursome and a delight to behold!! Probably one of their signature dishes. The hotel lived up to all expectations.

Also I left an item behind, which they very kindly posted to my UK home at the end of the holiday.

55

Rating

  By hamiltonl... on Apr 04, 2011

This is an Imperial trip. Room amenities are of this age but the hotel itself is of another time, including the standard of service and the amount of personel. Incredibel India! Just go with the flow and be a little bit like the Raj's (you pay more than enough this time). Rooms are spacious and very well designed, the building is stocked with Indian art, paintings and pictures. Every taste is provide for in their many restaurants. Breakfast is oppulent. Roomservice is fast and very good. Garden and poolarea are excellent. Internet is not free (pity). Location is quiet.

55

Rating

  By Berichthi... on Apr 04, 2011

par exelence in every thing from the doorman to the manager
a smile and warmth with every namashkar
olde world caring and service that makes every client feel special
takes you back to a period of grace and elegance
magnificent room and a bed fit for a princess
and the spa....one of the best moghal hamams i have been too!
the imperial is an experiance no traveller to delhi should deprive themselves from
and to leila and surender .....thank you thank you thank you there are no words to describe your kindness and caring and the incredible staff under you...

55

Rating

  By shehnazmo... on Apr 04, 2011

This is the best hotel we have ever stayed in – and we have stayed in good hotels all around the world. Particularly struck by the Jasmine oil burners that kept the hotel fresh and fragrant. Great restaurants and bars and staff – especially the room butler. We appreciated the peace and quiet of the hotel after experiencing the fascinating and frantic streets and sites of Delhi.

55

Rating

  By SWKA on Apr 04, 2011

While it is a beautiful and elegant hotel, it is the staff who make this hotel very special. The rooms are lovely, food is excellent, and all the little "add ons", and the upgrade to a suite were welcomed by us. The staffs' attention to detail and the service they gave makes this one of the best, if not the best hotel we have had the pleasure of staying in. I couldn't imagine staying anywhere else when in Delhi!

55

Rating

  By SammyAlma... on Apr 04, 2011

stayed there for a wedding, staff was great. rooms clean and spacious. banquet manager ankur was awesome, great service provider.

55

Rating

  By dbb4216 on Apr 04, 2011

I stayed at this hotel for 5 nights, first as a single traveler and then meeting up with friends. I booked my entire trip through an agent so the rates for this hotel were much higher than they should have been, especially as at this time the hotel was offering a very good deal. Next time I will book directly. The most annoying thing I find, for all of the better hotels, is this ridiculous idea of charging you for internet service. Hotels should get over this idea of nickel and diming you to death and just provide free wi-fi service, as do most of the hotels around the world, as a standard feature. The wi-fi costs were very high. The restaurants and price of wine was just ridiculous. As a single traveler I ended up eating at their restaurants several nights and was paying over $125.00 for very modest and I might add, very mediocre food. The glasses of wine were half size and exorbitantly expensive so the equivalent size of one glass of wine would be two glasses and the price ended up somewhere around $60.00.
Restaurant, bar and wi-fi costs were my only complaint. Otherwise this is an absolutely fabulous hotel, with luxurious rooms, great spaces and services. Since it is a historical hotel all of the Raj features have been meticulously maintained while being completely modern and updated. The location is great and it is a perfect base for any stay in New Delhi. It is also a great place for a single woman traveling alone as they have an entire wing reserved just for that purpose and with added security, which I'm not sure you even need but it is gratifying that they take that precaution so seriously.

55

Rating

  By kaolock on Apr 04, 2011

We stayed at the Imperial for 5 days. We have never felt so at home yet so pampered! The entire staff from the doorman,front desk, restaurants,office/computer services, housekeeping, spa etc. were all well spoken, warm friendly and accomodating. Nothing was too much trouble. The building and rooms itself are beautiful . The smell of jasmine permeates the entire building. The restuarants are in a class of their own. I asked if something was on the lunch menu and they said no; but we will make it for you.
We stayed in 3 other 5 star hotels in New Delhi and none came close to the Imperial!
This hotel is the treat of a lifetime.

55

Rating

  By freedom06 on Mar 03, 2011

We stayed here for 2 nights at the beginning of a trip to India and it was a great start. The hotel was everything we expected - excellent service, beautiful elegant public rooms with a wonderful art collection. The breakfast buffet was the best we had during our month-long trip and we also had an excellent meal in Daniell's restaurant.

55

Rating

  By Jinty27 on Mar 03, 2011

We enjoyed the Imperial from the time we checked in to check out. The room was great even the construction did not bother us as we were awed by the staff at this hotel. Each staff member made us feel like we were special. A true genuine good spirit throughout the hotel. Special thanks to Palka, Sanjeev, Meetu and the breakfast staff. We look forward to our return to India. There is no doubt we will stay at the Imperial..

55

Rating

  By Neil0000 on Mar 03, 2011

Went on business. Impressed by the colonial character of the hotel. Luxurious decor throughout - from the lobby, hallways and the room itself. Great old world feel. Restaurants were excellent specially the Spice Route and Daniell's Tavern. Definitely highly recommended. Expensive, but you get great value. Staff are lovely - very gracious and elegant.

55

Rating

  By mama_mani... on Mar 03, 2011

This was my second stay at the Imperial. i had booked two Heritage rooms. i was upgraded to an art deco suite but found it too dark and not what I was looking for. My room was changed to suit my requirements. On my last trip I stayed in the Grand Heritage rooms and they are beautiful. We love the hotel. the pool, the service, the breakfast. i resent paying such high prices for internet, or paying for internet at all.
The price of a bottle of wine is so high that it is almost a joke. The bar is good and had a great atmosphere the night we were there.
There is a great pool area which we enjoyed but did not get to try the spa. I love the beds and sheets here and find the rooms really comfortable. I will try and stay here every time I have a reason to be in Delhi. The staff are wonderful.

55

Rating

  By maggiemay... on Mar 03, 2011

A very elegant hotel full of history, an oasis in the bustling city of Delhi. Actually I would say that it might be the best hotel I ever stayed in. If your budget leaves room for some luxury, think about staying there, I personally would not consider to stay in another place in Delhi. Our room was great, partly thanks to the fact that we were upgraded to a Deco Suite - tastefully decorated, spacious, comfortable. All of their staff was very friendly and attentive. Breakfast was excellent with a wide choice of dishes.

55

Rating

  By Volkeraus... on Mar 03, 2011

I stayed here for 4 nights whilst I was in Delhi recently. This is a very elegant property, and despite it being in a busy part of Delhi is remarkably quiet once you enter its doors. I had a very good stay, and this is a property where the staff appreciate your business.

On my return, there was a Manager to greet my flight and take care of the baggage and other
small details.

The staff gave us above and beyond assistance and it was much appreciated.

55

Rating

  By aston1 on Mar 03, 2011

I have been fortunate to stay several times at this hotel and had high expections on returning in February. This hotel is very special and oozes wow factor from start to finish. The new pool is stunning and the new spa is the most fantastic spa i have ever seen. This is a true gem, it more than deserves its reputation, the Spice Route serves amazing food in a stunning setting and the hotel has serious wow factor. If you can stretch to it you must stay here, you wont be disappointed

55

Rating

  By simon_bec... on Mar 03, 2011

Outstanding. Checked in with my father from the 17th to the 24th of Feb. Best hotel i have ever stayed in. Superb service. Favourite restuarant 1911 ? with a lovely verandah over looking lush green lawns. I had a good time with all the staff bantering and making sure that south africa would wip them in the cricket. Managers and assisant managers outstanding. From complimentary teas, to free pens etc. Best spa experience. Auvedic treatments a first very professional and well executed.

Extremely friendly staff from front desk, to security personell. Will definitely be back.

Thank you incredible India

55

Rating

  By 04-03-06 on Mar 03, 2011

I only spent one night at The Imperial but it was truly a first class experience. This hotel dates back to the colonial era and that feeling has been preserved with all of the comforts of 2011. Imposing marble lobby, beautiful public rooms and lovely grounds...these signs sometime make me wary that the hotel is "all show, no go" when it comes to rooms and service, but this was not the case. The only hiccup was at check in the lady from registration originally took me to a room that was occupied; but I actually ended up with a better room! I stayed in a Heritage Room, these are the original rooms with 14-foot ceilings and are in a higher room category but it's worth it. A true king sized bed, walk-in closet/dressing area, and a very spacious marble bathroom all seemed to be in what looks like the original footprint for the room. My room was also decorated with antique etchings (the hotel has very attractive artwork scattered through out) which was a nice touch but there were so many. Great bathroom amenities, very comfortable robes, even a lint roller which I've NEVER seen in a hotel (meant to swipe it but forgot...I took a picture which I'll post). Perhaps the most pleasant surprise was that in this old hotel the air-conditioning was potent and the water pressure was like a fire hose...there was a little noise outside my room before bed (sounded like they were setting up a tent by the pool or something) but minutes after I called it stopped and I slept soundly. I saw the other critiques about service but that wasn't my experience at all...it's pricey but you could do a lot worse in Delhi and spend a lot more. There's apparently also a Racquet Club on the property which guests have access to...I wish I could've stayed longer!

55

Rating

  By jimmysi on Mar 03, 2011

The Imperial in Delhi is a lovely oasis from the chaos of Delhi - not that's there's anything wrong with chaos, but it does get a bit wearing at times! The hotel is in an excellent location, within walking distance of Connaught Circle. The last time I was there they had special rooms for women travelers with a video camera hook up so you could see down the hall from your room) - not that I ever saw any danger in the hotel.

There's a great bar with a good wine selection (which can be difficult to find in India). And you can sit outside in good weather and enjoy the garden.

55

Rating

  By Stephanie... on Feb 02, 2011

1930's marble, brass, beautifully attired staff (with great turbans and moustaches) this is THE place for a first night in Delhi - yes expensive but oh is it worth it. Exceptionally clean, modern rooms, polite staff, fantastic breakfast buffet with every type of breakfast need catered for. Can recommend afternoon tea too - just so Raj. The perfect antidote after a long haul flight. Tip - the swimming pool is in the garden hidden behind a screen and pot plants - explore, its worth it.

55

Rating

  By hantslass on Feb 02, 2011

Recently I invited my guests from scotland for lunch at the Hotel Imperial,New Delhi and not only were we impressed with the impeccable service,cleanliness and choice of cusine,but my friends were amazed to see the in house wine collection. All in all my guests felt pampered and well taken care off and thats what maters most!!!! Great job keep it up

55

Rating

  By paramrunn... on Feb 02, 2011

I can't give enough superlatives to describe The Imperial. The staff was amazing, the Spice Route restaurant the best in India, even the little pastry counter was the top notch.

55

Rating

  By sansovino... on Feb 02, 2011

We spent three nights at the Imperial at the beginning of a trip around Rajasthan, and it was an impeccable way to start. The staff at the Imperial are superb - friendly, welcoming, efficient, but not intrusive. Our room was very comfortable, well prepared and large. The bar and restaurants were of a very high standard; the Spice Route an extraordinary culinary and visual feast. The Imperial is among the best hotels we have stayed at anywhere in the world, and we can't wait to go back.

55

Rating

  By kitrobins... on Feb 02, 2011

We stayed at the imperial for our first two nights in India. It was just what we needed - great location (we walked to the metro station in Connaught place to get to old Delhi)... And it is an oasis of calm which is exactly what I needed after a day sight seeing in Delhi. We drank at the 1911 bar which was excellent, and the breakfast was excellent. All the staff we met were helpful and efficient. I would definitely recommend this hotel as a great starting point for an Indian adventure!

55

Rating

  By mollyjets... on Feb 02, 2011

This hotel is amazing. If you want to experience imperial India, this is the place to stay. The hotel is a cross between a museum and art gallery. You can spend days wandering the corridors looking at the paintings and decor. The place is dripping in history. Spice Route has great Thai cuisine. Can't say enough about this hotel, so I'll just leave it there.

55

Rating

  By K1WiTrave... on Feb 02, 2011

The Imperial is a smaller, elegant, hotel in an extremely good location. The grounds are large and impressive with a huge pool. The rooms are large and extremely well furnished. The bathrooms must be the largest of any of the top hotels in Delhi. The lobby area is actually warm and inviting and a place to relax. And, probably the most interesting hallways of any hotel in the world. But, what sets the Imperial apart is the staff. Everyone from the top down is great. And, not in the "falling all over themselves" type of service common in other Indian luxury hotels. One night while I was there the hotel hosted a Lohri end of winter celebration for all the hotel guests and made us feel part of the Imperial "family". The director of F&B personally made sure that I enjoyed the wonderful complimentary buffet of "street" food. The staff in the restaurants remembers you, and your preferences, so tea or coffee shows up right away. In the morning your steward reminds you to put out your laundry. Each restaurant is different and pleasant. The Veranda overlooking the expansive lawn is a delight at breakfast. The Spice Market, is well, over the top, and next time I want to try the seating outside by the small pool.

55

Rating

  By Todd2PS on Feb 02, 2011

I have been travelling to India since the early 1990's and have had the pleasure of staying at the Imperial Hotel during each of my visits. The Imperial is an elegant oasis in the heart of New Delhi. The hotel's architecture and furnishings create an extraordinary ambiance that speaks to the rich history of the city. The rooms are comfortable, well appointed, secure and spacious. I cannot speak highly enough about the friendly and accommodating staff who are only too happy to assist in making your stay pleasant and memorable. The food is excellent and the buffets are fabulous. The hotel is close to amenities such as markets, tourist attractions and so on. I would highly recommend this hotel for its serenity, elegance and extraordinary charm.
J. Briggs

55

Rating

  By Briggs8 on Feb 02, 2011

Having spent several nights at The Imperial, my wife and I both agree that this is the nicest hotel we've ever stayed in........anywhere! Our room was big and very comfortable, and beautifully decorated. The bathroom was perfect. The hotel itself is stunning, with wonderful art and antiques throughout. There are several restaurant choices, and the food is great - either Indian or "western." I wish we could have stayedat The Imperial longer - we loved it.

55

Rating

  By hrb1133 on Feb 02, 2011

The Imperial Hotel has the perfect location, generous grounds, wodnerful dining but above all it has history and character. And, as you would expect, the service is exceptional and the value at least comparable if not slightly better than the other high-end hotels in the city. Situated close to Connaught Place and to the main features of Lutyens' New Delhi, it is very convenient and easier to get out of the insulated bubble that too many Western tourists get wrapped up in never seeing the real Delhi. It m,anages to preserve its rather grand history while at the same time being very modern. I would definitely recommend that every Delhi visitor consider the Imperial.

55

Rating

  By DavidLGar... on Jan 01, 2011

This hotel is an oasis of 'old world' charm within the hectic city of Delhi. I can't think of anything I would change here. The staff are fantastic....very eager to help. The spa is top notch and the food is great. Perfect!

55

Rating

  By jphamlin on Jan 01, 2011

I had the pleasure of staying at The Imperial for a total of 10 nights. The hotel was breathtaking and it is truly like staying in a museum. We researched other 5 star hotels in the area but, they are typical concrete high-rises that look like they could be in any other large city. You can feel India's colonial history at the Imperial. The service was better than anything I have ever experienced. Even when there was a problem, it was handled in a manner that always exceeded my expectations. The rooms are stunning as is the whole hotel. I have never seen a historic hotel kept in such perfect condition. The breakfast was unbelievable and they even had a person baking fresh croissants. The location is absolutely perfect. There is a great open air market called Janpath right next to the hotel. It shouldn't be missed. Be prepared for a lot of high pressure selling though. The spa in the hotel is the best I have ever seen. I could go on and on. Bottom line is that when I return to Delhi, I would never consider staying anywhere else.

55

Rating

  By rcatchick on Jan 01, 2011

I arrived in freezing Delhi and was delighed to see a car (arranged through the hotel) waiting for me. Unlike some other car services, the gentleman was holding up my name clearly.

The rooms are beautifully appointed with nice cream colours and I believe they must have been renovated recently. Even the lobby looks fresh and new although the hotel is not new. Well done to Imperial for a great maintenance job. Love the rooms too as it was well appointed, spacious and clean.

Best of all, the service. It was efficient and discreet. The staff anticipated my needs especially for my event and kudos to everyone in the team. I will definitely return.

55

Rating

  By KittyCatS... on Jan 01, 2011

The Imperial is a beautiful time warp - the art deco interiors are fantastic, the pool is superb, the spa is fantastic, the tea is lovely and the restaurants surprisingly delicious. The service is quite lacking in the sense that staff are generally unwelcoming and a bit unrefined. As I was explained later by a dilliwalla friend, most staff are extremely proud of working there, hence the sense of hauteur. We stayed at the Imperial twice in the course of a month, for 6 days in total x 2 rooms. Despite paying top dollar and renting Heritage Suites (worth their $!!), the second time round we were given rooms in a musty and generally unkempt area of the building. We complained, and the rooms were changed immediately.
If you go to Delhi, do yourself a favor and splurge on this hotel.

55

Rating

  By lezunip on Jan 01, 2011

I seem to have been writing a lot of rather negative hotel reviews lately, so it's a relief to write a postive one. Mind you, for the price charged at the Imperial they would want to get it right. Neverthelss, this hotel is immaculate. The history of the place - the things that have happened here and the people who have stayed here - were one of the main attractions for us, and true enough it is like living in a museum with the art work etc.. I don't have time to write a really long review but a few points:

Postiives;
Number one is definitely staff attitude. I had a bad cold and staff were very caring indeed and helped out in every way imaginable. We were there for a week and I truly felt like I was part of a caring family.
Food: generally good, breakfast is excellent and includes a stand of 'take away' foods which is a superb idea, acknowledging that not everyone has time to sit down to a great breakfast every day when they have programs of tours or business. Room service is also good and the in-house bakery has the most delicious veg. quiches ever, which I will have to try to replicate when I get home.
Transport/tours: despite the frighteningly high price, we decided to make our trip to the Taj Mahal really special by hiring the hotel car, complete with picnic basket. Another reason we did this was because I had been so unwell with the flu - normally we travel quite independently but I needed to be cossetted. The trip was worth every cent, exceptional driver, great picnic basket, faultless experience of what can be a very long day (6 am departure and late night return whatever way you do it).

Down Side: Struggling here - some staff (and I mean a MINORITY) have a slightly arrogant attitude - just because you work in one of the best hotels in Asia doesn't mean you can afford to look down on customers.

Bummer that the pool was being renovated when we were there, but it was too cold to swim anyway. Just means I will have to return in warmer weather..

Would I recommend, absolutely. The pain of paying the credit card bill for a week there just occured, but that will recede into our distant memories while the memory of the hotel will last forever.

55

Rating

  By Ozziepore on Jan 01, 2011

Loved the Imperial. We stayed there at the beginning and end of our trip to India. The public areas of the hotel are elegant and extremely comfortable. The rooms are very clean, quiet and large. All the staff were extremely helpful and friendly.
The breakfast buffett was delicious. There was an excellent variety of food on offer to suit all, lots of fresh fruit, cereals,nuts, cheeses, cold meats etc, eggs cooked to order, Indian foods and the most delicious fresh pastries from their patisserie. They even had a table of foods for a "breakfast on the go." In the evening we dined in the 1911 restaurant and the service was outstanding. The head chef was most accommodating to any dietary requirements. In fact, he gave my husband some excellent dietary advice.
We used the hotel cars for a couple of days of sightseeing in Delhi. The driver was excellent.
Overall a fabulous hotel!!!
Look forward to returning to The Imperial on our next trip to Indial.

55

Rating

  By RhodesMel... on Jan 01, 2011

second time here. very expensive but worth it. great food in restuarants, even my 12 year old who was sick of rice and curry was happy with their BLT.!!! Shopping right out the door.

55

Rating

  By wolfmomle... on Jan 01, 2011

This is one of the best hotels I have ever stayed at in India. I have to admit, I wasn't expecting such a great service. I booked via Grand Luxury Hotels, and got upgraded to the deco suite. The deco suite was like a home complex in itself. The location is perfect, its right on Janpath, and close to all tourist attractions. The staff is extra helpful and very cordial.

The spa and gym is absolutely fabulous. Generally hotel gyms lack a lot of things. This one, although, not that big, had all the necessary equipment, Cardio, free weights and machines.

The only negative side was WiFi was chargeable. Only 2 hours per day was inclusive. For those who are smokers, smoking rooms are available, however, outside the room and within the hotel, you will have to use the smokers lounge located in the gardens.

55

Rating

  By Bhavin5 on Jan 01, 2011

We stayed at the Imperial at the beginning and end of a trip to Delhi and Rajasthan. It was a perfect place for tired travellers - restful, clean, beautifully appointed rooms, really helpful staff, and good food. We ate at the Spice Route one evening which was nice but not outstandingly memorable, but the breakfast buffet was delicious and incredibly varied (fruit, cereal, continental, pastries, eggs cooked to order, full fry-up, and Indian options). Bar prices were high (£10 for a cocktail) although not outrageous for the setting. The hotel is a 10 minute walk from Connaught Place, but mind out for hawkers, taxi touts, and street shoe-shiners with their buckets of "mud" used to create themselves some business. Check-in and check-out were courteous, and as quick as they could be given the amount of paperwork required by the authorities. A final lovely touch was the beautiful cake (from the in-house patisserie) delivered unexpectedly to our room because we'd mentioned it was our wedding anniversary.

55

Rating

  By Kate24_Lo... on Jan 01, 2011

One of the great hotel I visited in my life . Great service beautiful and warm people. I was in india for three weeks but get hospitality like this something out of this world. Truly world class experience I was there for last 2 days of india visit.
Great restaurant spice root food was fantastic service was extraordinary something you like to have in hotels like this even there italian restaurant is good . Coffee shop is not very good ,rooms are quite and beautiful. I love to comeback in this hotel again for wonderful memories and staff .

55

Rating

  By ddwood on Jan 01, 2011

We spent our last leg of our Honeymoon at this lovely hotel very close to the Centre of town, Connought Place. Well appointed rooms , great food and an unforgetable lunch buffet at the coffee shop, Sea Food and a variety of Indian Cusine. We would highly recommend this hotel to fellow travellers, a bit expensive but real value for money.

55

Rating

  By Liverpool... on Jan 01, 2011

I had the pleasure of staying here for three nights for a tradeshow. The decor of the hotel is exquisite, all marble and very luxurious, it's a rare treat for a frequent business traveller.

Door men and bellmen start the experience, front desk are very professional and welcoming. I arrived at three in the morning and ordered an excellent room service meal, and when I had problems getting online they sent a Virtual Butler at 4 am dressed in a suit who resolved it in thirty seconds!

The hotel has fragrant oils and flowers all over the place, giving it an aromatic experience, there are beautiful flower arragnements everywhere and all the staff are fantastic.

Breakfast can be eaten indoors or outdoors and it is probably one of the best I have ever enjoyed.

The staff in the indian restaurant were extremely attentive and indulged me in every wish I had.

I would love to stay at this hotel again.

55

Rating

  By Feyenoord... on Jan 01, 2011

My girlfriend and I used Delhi as a hub for our various travels so we stayed at the Imperial twice. Yes it is expensive even by western standards but it is worth the price to get away from the chaos of India. We slept very soundly both the nights we stayed and we were even upgraded the second time we came back after being recognized by the same receptionist. Breakfast is extremely good and the staff even arranged to have complimentary breakfast with us at the room since we had to catch the train to Agra the second time.

All in all, we would definitely stay at the Imperial again if we ever came back to Delhi.

55

Rating

  By dnumgis02 on Dec 12, 2010

It is what you need to get away from chaotic Delhi, beautifully decorated, large rooms (we had the heritage room) great service. A real imperial venue. To be tried the spice route, one of most renomated restaurant in the city. The spa is brand new, very nice as well with a service always customized on personal need.

55

Rating

  By Tennis196... on Dec 12, 2010

I missed my flight to Dharmasala so had to book a hotel quickly. Called for reservation from the airport was quoted $525 a night, I asked if they could do better and she came back in about 30seconds and said $365 for a the Eliza Suite. They took great care of me even called my other hotel to tell them I missed my flight and would be arriving a day late. They arranged for a driver to show me around Delhi. Beds, Bathroom and room were perfect!!!

55

Rating

  By Jackienyc... on Dec 12, 2010

This is, without a doubt, the best hotel my family and I have ever stayed in. Granted, you pay for it, but the service level, the decor, the little extras and the food quality make you forget the price. We only meant to stay here two nights, but ended up staying 7 nights total! The hotel is done in a gorgeous colonial style, and the art collection is phenomenal, it was a joy just to wander around and look at the pictures. The service was exemplary, from the bellhops, to check-in, to concierge to the restaurants and pool, it was just wonderful. The hotel has like 5 restaurants to choose from, and we went to them all. The best (though they were all good), was the Spice Route, which I strongly recommend. Even if you aren't staying at the Imperial, I'd recommend dropping in for a drink at the bar, or having dinner at one of the restaurants, you'll feel like royalty!

55

Rating

  By GillianVa... on Dec 12, 2010

Talk about an amazing hotel...service / rooms / facilities... As far as I am concerned there is no where else to stay in Delhi. Let it be for pleasure or business I highly recommend this historic property. Be sure to have a G & T out on the lawn.... Get a taste of the indugent extreme of India.

55

Rating

  By ExportTra... on Nov 11, 2010

Its on Janpath. Is the best hotel for corporates to stay and have a meeting with clients. Its bit high on price but all worth it. You can negotiate on the price while booking. Best service is offered and staff is friendly.

55

Rating

  By anagha555 on Nov 11, 2010

This was our second visit to The Imperial and although I tried to make myself stay elsewhere, I'm spoiled. The rooms are exquisite, the food is magnificent, the staff is extraordinary and the location isn't half bad either. I would stay just for the breakfast buffet!!

55

Rating

  By Pennsylva... on Nov 11, 2010

We loved this hotel, especially the historic character and fabulous service. You are treated like royalty. Great location as well.

55

Rating

  By jadrake_t... on Nov 11, 2010

This hotel MUST be first on my list of the best Hotel I have ever stayed in. From the food, the service, friendliness of staff, luxurious rooms, check in check out. Quality and up keep of the facility. Absolutely nothing to criticize.I would highly recommend this hotel to anybody visiting Delhi.

55

Rating

  By JacoCorne... on Nov 11, 2010

We decided to stay here for our last 3/2 nights days in Delhi after 5w in India. We are so glad we did. It is a haven. After 5 weeks travelling Northern India and using budget accommodation we were looking for a quiet place to recuperate and rest. We arrived looking dishevelled and without booking, but were received very warmly at reception. A good sign. Staff could not have been more helpful or hospitable. This is a luxury hotel at the high end of the market but it represents excellent value. The hotel has a sense of history and continuity. It is superbly maintained and shows no sign of wear and tear, no easy task in India. It has outstanding facilities, restaurants, and outdoor areas. Staff have a sense of pride in their jobs and an obvious pride of the hotel. Indeed, this is a proud hotel. At a special Diwali celebration we were meet by the hotel vice-president and general manager, who made us very welcome. This is a large luxury hotel that still maintains the personal touch. Highly recommended.

55

Rating

  By drkmeredi... on Nov 11, 2010

The Imperial Hotel is an oasis in the hussle bussle of Delhi. Comfortable elegant rooms. Very good service. Enjoyed dining in the various restaurants and afternoon tea on the lawns. Lovely pool. Highly recommend for business or leisure.

55

Rating

  By Allthebes... on Nov 11, 2010

My wife and I stayed at the Imperial twice during our recent trip to India. On our first stay we were upgraded to a Heritage room. This was a first class room with modern features and extremely comfortable. On our return visit, we had booked a Heritage room but on arrival were upgraded to a suite - Room 366. This room was a disaster.

The room itself was a little dingy as it faced in to an internal courtyard. However at night bright floodlights were switched on outside. The curtains were too small to cover the window with the result that the room was flooded with light. On request the floodlights were switched off but there was still sufficiently strong external light to render sleep very difficult. On complaining about the problem, hotel staff replaced the curtains and attached velcro to keep out the light for the second night of our stay.

On the second night though an air conditioning unit malfunctioned on the roof above our room and the resultant noise was so loud as to prevent sleep. On notifying reception, a maintenance man fixed the problem at 3.30am. The same maintenance man then had to return to fix the overhead lights that had completely failed.

The following day, the duty manager accepted without argument that there had been problems and arranged for us to switch rooms. He also kindly provided some financial recompense for the two disastrous nights. Throughout the process the attitude of the hotel staff was absolutely fantastic. They were punctilious in their efforts to deal with our problems and no praise is high enough for their attitude.

The rest of our stay passed without incident and we hugely enjoyed all that the hotel had to offer. Room 366 is clearly a problem room and there is another report on Trip Advisor that recounts an equally unhappy experience. But I am prepared to acknowledge this as an aberration and based on the rest of our experience would have no hesitation in recommending this hotel - just avoid Room 366!

PS - This hotel charges for internet access, a practice I deplore. It provides TV for free so why not internet access too?

55

Rating

  By RadioRon on Oct 10, 2010

My husband and I stayed at the Imperial for six weeks (sept/oct 2010) and could not have imagined staying at a more welcoming, more comfortable, more accommodating hotel. The management and staff continually went beyond the expected and made our stay the most enjoyable time we have ever had at a hotel. The building is regal, the decor fabulous-one could spend hours looking at the artwork hung throughout the hotel. Of course the hotel has thought to offer guided tours of the hotel's collection.

The substantial pool is a real treat and gorgeous. The hotel will soon have one of the regions best spas and a new fitness centre.

The breakfast selections were extensive, fresh and beautifully displayed and prepared. The hotel has several high quality restaurants. We were never disappointed with our meals and we ate in the hotel often. This is a special hotel.

55

Rating

  By cangov on Oct 10, 2010

This hotel has some breath taking interiors. It is centrally located with all shopping points and restaurants nearby. The morning breakfast buffet is something special. The staff services is completely satisfying. Definitely a thumbs up.

55

Rating

  By Shanu_D on Oct 10, 2010

This is something out of this world.
which 5 star hotel receptionist does bring you personally to your room.
explains everything for almost 10min.
the smell during the night of the special flowers....

the breakfast buffet... above anything I have seen so far...

55

Rating

  By JoergBiel... on Oct 10, 2010

Faultlessly charming, spotless service coupled with old world grandeur makes for the perfect experience. Laze around and have tea or dine on the patio overlooking the lawn. Take a walk down connaught place where there is a market, great bookstores and some good shopping to be done.

Regretfully we didn't get to check out the restaurant. Oh, and there is a Chanel store housed right here in the Imperial, with the latest collection. :)

55

Rating

  By Jujube_su... on Oct 10, 2010

This is simply the best hotel. Location, luxury and restuarants and pool - are all an oasis after immersing oneself in the business outside the high gate.
Great market shoe stores that sell sandles and summer slides, just across the road, restaurants and other attractions within a short cyclo ride.
This is the lap of luxury and I dream of returning soon.
The breakfast room, service and selection are fabulous. Many wonderful restaurant choices within the hotel - all demonstrating cuisines from different locations and exotic decor to match.
This is my favourite location in Delhi.It has old fashioned service, and reeks of imperial India. We have stayed here twice on the same trip. Typically when traversing the streets and delights of Delhi, we change into our hiking boots and prtective footwear - we feel like we transform into a butterfly when we re-emerge into the elegant surrounds and refinements.
India and Delhi are simply fabulous - this hotel is a treat and a treasure. It adds to the experience.

55

Rating

  By Moment-of... on Oct 10, 2010

Spectacular hotel, amazing service, out of this world luxury - I wish european hotels could offer such a luxurious and sumptuous surroundings and atmosphere.

Often hotels look better in photographs then in real life. This hotel is one of rare exceptions. The photos of the hotel just bare no resemblance to the actual beauty of the property. The finishes are amazing, the whiskey bar is just like being in another time, the fountains in anterooms on the way to the main bar (1911 I think) and the paintings on the walls of maharajas are just dreamy.

It is hard to rate value when spending hundreds of euros a night. This place is pure luxury so just enjoy it, value is not something you should concern yourself with in this case.

55

Rating

  By ignfoto on Sep 09, 2010

This is definitely one of the nicest hotels I have ever stayed in - it is in a beautiful colonial-style building in the center of New Delhi. The staff are very attentive, friendly and helpful. The room we stayed in was spacious and well equipped, the whole hotel was clean and smelled of jasmine. One of the highlights is definitely the beautiful outdoor pool and the amazing breakfast buffet. I would definitely return to this hotel!

55

Rating

  By kavienna on Sep 09, 2010

We stayed at the Imperial in an Imperial level room. The room was large, with more of a suite feeling complete with large dressing area and bathroom. Our room was on the 3rd floor in the interior which I liked for the added feeling of security.
We were a bit paranoid in our taking a short trip to India and I overdosed on internet horror stories of potential sickness etc risk in India. Outside the doors property of the Imperial, I agree the risk seemed very real but inside the Hotel felt like an oasis welcoming us back to a most civilized first world after our adventures beyond the walls. The 1919 restaurant for breakfast was world class.... best chocolate croissants ...anywhere including Paris! and the lightest best omelets my wife and I have ever had... and we have been everywhere!
The Imperial is a flawless 5 star experience... we never had to make any excuses for errors... We had a short stay and staying at the Imperial made us feel like we were enjoying India every minute. Other luxury properties we past in our travels just looked like the typical concrete featureless business properties you can see anywhere.
The imperial arranged everything and were we happy. They picked us up from the beautiful new airport and brought us to the hotel. The next day the same driver brought us in a hotel SUV to Agra, once there, we picked up a fantastic guide who brought us through the Taj Mahal and took photos and carefully explained the history and smallest details of the complex clearly giving us a tour that included much more than "bus" (UGH!) groups. Note on tours... in my opinion private is the way to go... this NOT Europe, the buses group tours used really looked rather terrible. Driving is also only for the stupid... get a local as it is very challenging and why hassle with that.... The Hotel arranged for a great tour of Delhi attractions on Sunday and finally after enjoying a beautiful pool and spa brought us to the airport Monday night. NOTE plan only to arrive at the airport within 3 hours of your flight as you cannot access the airport until then and must wait outside ... something we avoided but spoke with numerous travelers who had to wait for hours outside. I can make your process simple.... stay at the Imperial rely on them to help you...confirm everything in email prior to arrival and enjoy!

55

Rating

  By megreedy on Sep 09, 2010

For my first visit to India and Delhi, I chose the Imperial on the basis of recommendations from friends who love the hotel. It did not disappoint. It's a lovely building, nicely and warmly run. I do think it's worthwhile to spend a little extra and get one of the slightly larger rooms, as these are really elegant and comfortable. Delhi is hot and can feel chaotic, and the hotel is busy - conferences, tourists, business travelers - so while the public spaces are beautiful and really pleasant, you can't necessarily count on them being peaceful or quiet. Booking one of the larger rooms ensures you have a little oasis to return to at the end of the day, which is very nice. Room service food, and the basic salon services were all well done, and the hotel has a fantastic little book shop with beautiful coffee table books. As I was there during the rainy season I didn't get to try the pool, but other leisure services - assistance with taxis, recommendations, tour arrangements etc through the concierge desk - were all very good. I felt comfortable and at home, while also knowing this was a special treat.

55

Rating

  By BRKDC on Sep 09, 2010

We were a family of four visiting friends and family in India. We travel to India every two years and always spend a few days in one or more high class hotels. This had allowed our young children to experience oppulence that India has to offer. Now our children are in their teens and Indian economy is growing but we continue this tradition... This time we booked a suite at the Imperial and what a great decision it was.

The Imperial is one of the best properties in Delhi. Immacualte suite and facilities. Location is superb... right on janpath, just walk to do bargain-shopping nearby and go to cottage emporium for a hassle-free high-end gift shopping.

The staff at the Imperial was outstanding - there was no display of greed or attitude... just hospitality and genuine display to keep us comfortable.

The Imperial offered us a tremendous value for our money... it was not cheap but it was worth it and a much better value than Oberoi and Hyatt/...

55

Rating

  By JunkTrips on Sep 09, 2010

Spent the final three nights of our trip here as a special birthday treat. We were upgraded on arrival to a beautiful spacious room with a vast bathroom. Touched by the delivery of a personalised birthday cake.
We found the service impeccable. Room service was the fastest we've ever experienced and the staff seemed to anticipate your every need.The hotel is very grand, with perfumed, silent corridors and lovely places to sit & people watch.Excellent food.
An oasis in the bustle of the city!

55

Rating

  By GardenerC... on Sep 09, 2010

This is a very nice hotel that is quite centrally located. It is low-key and quiet. My room was very nice but-for one thing... it was an interior room and the sole window looked into a lobby. It was quiet, but no incentive at all to let some natural light in! Helpful staff. The buffet breakfast was quite ample and service attentive. Very clean. Large dressing area and marble bath.

55

Rating

  By withkidst... on Sep 09, 2010

I returned to The Imperial for my sixth stay since 2004. Under the direction of Vijay Wanchoo, the Hotel's SVP and General Manager, my experience was very delightful. Upon arrival late on Thursday evening I was welcomed by members of the staff with a warmth and concern for my welfare that was refreshing and valued after a 15 hour flight from New York. I was shown to my Heritage Room( 227) that was spacious, decorated with great taste and with a king bed that was most comfortable in which to sleep. A glass of fresh pineapple juice was presented as my luggage arrived. All of these services were offered with warmth and friendliness.
The next morning I had breakfast in The Hotel's main dining room- a bountiful buffet. Then on a tour of the soon-to-be-finished spa. It exceeds the range of services provided at Ananda in Rishikesh and should exceed the quality of Canyon Ranch in Lenox, Mass.

The Concierge staff and Front Office Groups handled my onward train and plane reservations carefully and completely. I cannot comment highly enough on the friendliness of all of the staff! they are exceptionally talented. Special requests for help in shopping and finding just the right breakfast tray were offered at a level of personal helpfulness and concern that is unique in my travel experiences. A dip in The Hotel's swimming pool refreshed my day after morning shopping. It is sparklingly clean and quite large!

The Imperial can truly be your home away from home with an excellent staff that meets your every need with smiles and knowledge. I will be returning to The Hotel in October with my wife on our way to The Doon School's 75th Anniversary Celebration and highly recommend it to business and leisure travelers.

55

Rating

  By haroldsne... on Aug 08, 2010

The hotel takes you back in time to the days of the Raj. Spice route restaurant where we dined is a restaurant that I would love to visit every time I go to Delhi. Beautiful decor which we were told is hand painted terrific food and and very warm and professional staff. We held a press meet at the hotel which was handled very professionally.

55

Rating

  By pjosh on Aug 08, 2010

I travelled to New Delhi with my parents and it was our first visit to The Imperial. We stayed for 10 days, during which time my Mum became very ill, but the staff was excellent. They would ring to check up on her, send flowers, complimentary fruit and went out of their way to make us feel at home. None of our requests were too difficult, it was service with a smile all the way. The Italian, Indian and Thai restaurants within the hotel are all excellent! We have frequented some of the best hotels around the world, including The Peninsula in Bangkok, but nothing compares to the old world charm, quality and service of The Imperial, which was impossible to fault. The Imperial is our new favourite hotel and we'll definitely be back!

55

Rating

  By IOnlyTrav... on Aug 08, 2010

Best hotel I've ever stayed in. Beautiful hotel, rooms, restaurants. Friendly and helpful staff. Do not miss out on The Spice Route. You will regret it for life. The only issue I had was some construction being done at the time, but it was only a minor nuisance.

55

Rating

  By vealaw1 on Aug 08, 2010

Stayed at The Imperial for 3 nights in late March. First a comment on New Delhi: with so much to see in India not really a top priority. Anyway The Imperial is a fantastic hotel. Not as spectacular as some of the Taj or Oberoi but still high quality. Quality is really the word that comes to mind - from the service, to food, to rooms, the pool area,etc.
Food: breakfast is great and the restaurants are also very nice but expensive.
The only negative point during our stay was actually the service at dinner in the Spice Route. Amateurish and sometimes almost rude.
The continental restaurant (in the breakfast hall) has a nice atmosphere but food is not as good as at the Spice Route.
So a very good hotel and if you stay there you won't have any regrets.

55

Rating

  By agsLisboa on Aug 08, 2010

The management does not hide their ambition: to be among the very best hotels in the world. Excellent, and it shows. The architecture and decoration of the hotel are excellent and the swiming pool is a marvel. I am less impressed about the "De Luxe Rooms", not so big, not so new. The team is excellent, discreet and efficient. To be in the very top league, technical management has to improve.

55

Rating

  By Ahmod on Jul 07, 2010

*One of the landmark hotel not just in India but around the world.
*The hotel has received many awards for being one of the best hotels.
*Its a low rise hotel with only four storeys.
*It is very near from the renowned shopping and commercial district – Connaught Place.
*It is very convienently located from the domestic and international airport.
*There are very few words to describe the beauty of this hotel.
*The rooms are very very excellent.

55

Rating

  By ankitg1 on Jun 06, 2010

I loved the swimming pool.

The hotel has an old world charm. Friendly service. The beds are soft and I would compare them with the Heavebnly beds at the Westin in United States.

The coffee shop portins are large and delicious

55

Rating

  By vineetny on Jun 06, 2010

A hotel and a museum - a unique experience. The hotel has no fault lines - everything works perfectly. The staff are well trained.

55

Rating

  By jayeshash... on Jun 06, 2010

I stayed at a much cheaper place but spent many hours at this hotel. It is like a museum inside. Food was outstanding and a lively bar.

If I had the money I would stay here on my next trip to Delhi.

55

Rating

  By kinggofg on Jun 06, 2010

It was one of my most wonderful stay seven in Delhi. The hotel and its surroundings were fantastic. The staff was courteous and the room service was excellent. The food was good and the rooms were very well maintained and very clean. The washroom was the best. Crystal clear and modern. Would recommend highly if you want to be treated like a maharaja in Delhi.

55

Rating

  By manchu007 on Jun 06, 2010

Hotels of the turn of the century or in the early 1900`s must have been like the Delhi-Imperial: aristocratic, exclusive, luxurious and big, offering exquisite services, very much depending on your status.
Large rooms, partly decorated with colonial and indian antiques, a colonial restaurant and brasserie as well as an Italian, an Indian and Asian restaurants leave no wishes open.
The hotel has a large garden area, outdoor pool and several al fresco restaurants and cafes respectively. It is situated in the heart of New Delhi, close to the business and governmental districts.The hotel has also a permanent 'Art Galleries', which houses an art collection as well as antiques that the hotel has acquired over the years.

Flanked by 24 King Palms one feels imperial right from the check-in. Oldfashioned, but beautifully refurbished and very well kept hotel.

55

Rating

  By hello1Pat... on Jun 06, 2010

The first time I went to India I was backpacking with some friends. One common friend of U.S. was from Dehli and inivted us to the engament ceremony of his cousin. I could not believe what I was seing, a hotel with such detail. 5 years latter I go back to India with my boyfriend, we decided to stay at the Imperial. it was wonderful experience. Rooms were big, the beds were super comfortable with the best sheets ever, the service at the front desk it was impecable, had great restaurants (indian, italian). It is good escape from the chas of the city specially when your travelling in a romantic mood.

55

Rating

  By GabyfromN... on Jun 06, 2010

sorry for the superlatives but this has got to be the best hotel to stay in delhi...not just for charm of the hotel but even for a business traveller the quality of teh service and the attention to detail for the smallest things ...great service, food et all. the only hitch is not get a road facing room as that can be a little noisy - not much but compared to a garden facing room there is a difference ... easy to recommend thsi hotel for business or pleasure

55

Rating

  By rajeevMum... on May 05, 2010

Wonderful classic hotel with great service

55

Rating

  By Billreese on May 05, 2010

I recently stayed here for 9 nights while working in the Delhi area. I was not aware, until I was picked up at the airport of a special single woman traveler program that they have. They sent a woman with the driver to pick me up at the airport, I was in a women solo travelers wing, only women came to your room, on the occasion that a man (some internet issues) needed to come, he was accompanied by a female employee. At first I found it disconcerting that this was necessary, but it really was very comforting in the long run, and a lovely service. Also the woman Nidhi, who first picked me up at the airport was an absolute gem! Every day that she was there, she was incredibly helpful, kind and charming. My experience at the hotel was really heightened by her service! I would definitely stay there again!

55

Rating

  By ctpho on May 05, 2010

This is the third time that we have stayed at The Imperial and, because of its excellent service, we make a point of staying there every time we go to Delhi. The service is second to none, the rooms are wonderful and very comfortable. The staff are friendly and eficiient and the food is excellent.
Three years ago we arrived and they had over booked the hotel. They told us to wait and while we did they gave us drinks and then put us in their biggest suit for the night! It was incredible. I asked for a little fruit and was given a large plate and they also put an enormous bowl full on the duining room table too!
It may cost a little more, but you get what you pay for.

55

Rating

  By Jeffhills on Apr 04, 2010

We have stayed one week. Very nice, clean facilities. Nice pool. Several restaurants to choose from. Some tips:

- Hotel is in a convenient location, but there is no "good location" in Delhi, in the sense you can go out for a walk etc.

- Food could be an issue if you are not into spicy dishes. Even with four restaurants, and with some tolerance to hot food, your choices are very limited. Avoid the salads etc., my wife had food poisoning even though we had absolutely nothing outside the hotel.

- There are about half a dozen places to see in Delhi, then you are done. We allocated too many days not knowing that.

- Take the triangle tour: Delhi - Agra (Taj Mahal) - Jaipur. Each leg takes about 4-5 hours driving. You can book a car and guide from the hotel (or outside) for the whole thing. Do this is 2 or 3 days. I hired an outside car&driver for 2 full days, to Agra and back, for $350 (or 14,000 Rp) plus tip (you've got to tip everyone here).

- You need to hirea car to go anywhere in Delhi. Hotel cars are about $20/hour, or $100/day. You can get a car from outside for $60/day, usualy even better than hotel cars (they are all white Toyota SUV's), but there is no clear way how to find these people. Ask your hotel driver or consierge if they can get a car for hire from outside. I have hired Devender (Dave) cell number [--] and J.S Katoch cell number [--]. Both are good.

55

Rating

  By Trekker00 on Apr 04, 2010

The word "splendid" can be overused, but it only begins to do justice to this remarkably wonderful hotel. I was there in February at the end of a ten day visit to India and it was a superb experience from check in to check out. As a veteran of travel in India, I can safely say that not only is this the best hotel in India, but surely among the finest hotels in the world. At check in I mentioned this was my first visit to Delhi in many years and was immediately upgraded to a large and beautifully furnished suite. The service throughout was polished and unobtrusive. The public rooms are large, beautifully furnished, and spotlessly clean. Crowded tour groups will not be found here. Dinner at the Italian restaurant was perfect in every respect. If you want to bask in an ideal of India in the Raj of the 1930's, this is the place for you. I would return to Delhi just to stay at the Imperial.

55

Rating

  By wpdame3 on Apr 04, 2010

This was a mixed business and leisure trip. The hotel has a fantastic ambience celebrating the days of the British Raj, but with an emphasis on the Indian participants - lots of wonderful pictures and photographs of maharajahs as well as Europeans. The public rooms and corridors are superbly finished.

The rooms are comfortable in an old fashioned way. Ours had a large sitting room and a smaller bedroom. The bathroom was slightly dowdy but perfectly OK.

The restaurants are excellent although not cheap. Service is attentive.

This is not really a business hotel (one of its attractions) and my only complaint is that internet access is not free - it should be at these room prices .

55

Rating

  By RandSSuss... on Apr 04, 2010

The Imperial is everything that you could want in a hotel. A beautiful, sweet-smelling, posh oasis that offers a welcome escape from Delhi's busy streets. We only had two nights at The Imperial, but could have stayed there for weeks! The breakfast buffet was out of this world and the staff are all delightful.

If you have a bit of money to spend on somewhere special, I urge you to stay here!

55

Rating

  By jcreedy on Mar 03, 2010

One of the top hotels of the world. Colonial atmosphere, top trained staff and management. A must when you are in Delhi, and worth the relatively high price as it's an unique experience.

55

Rating

  By Culturetr... on Mar 03, 2010

Excellent ambience; did not feel like moving out.
Good food, and fine service.
Perfect location for tourist as well business visitors.
No negatives; well priced for a fine hotel.

55

Rating

  By Singhjee on Mar 03, 2010

Imperial is one the of greatest, immaculate room, splendid breakfast area facing unto a magnificent lawn, interesting photo collection, helpful staff, very secure.

55

Rating

  By Kyotocat on Mar 03, 2010

I live in Delhi and sometimes when we cant get away we just book a city hotel for a weekend... so thats what we did here...

we stayed at one of their heritage suits.... it is an amazing hotel.. great location and great ambience...

you cant go wrong...

55

Rating

  By saurabhba... on Mar 03, 2010

We had room 368 and it was wonderful with a beautifully appointed room, a large ensuite and a dressing room. Every amenity was available, wonderful toileteries, slippers, shoe horn, pens etc etc. The bed was the most comfortable I ever slept in with luxurious pillows. The hotel itself is an oasis in the middle of mad delhi. It is in a lovely area, quiet, colonial and with shops nearby. Inside it is truly gorgeous with staff very accommodating and friendly. It is the nearest I have stayed in to a 5 star cruise ship where everyone goes out of their way to assist you. The spice route restaurant was great, the patisserie wonderfule the the food on the terrace A1. I could not complain at all about anything. Stay if you can afford it, and if you cant then borrow just to experience it!!!

55

Rating

  By mcgorr on Feb 02, 2010

Excellent all round. Great service, facilities, dining, pool area.

I was however shocked at the quality and condition of the bath towels in such an excellent hotel!!!(i.e worn/washed out)

55

Rating

  By jandd51 on Feb 02, 2010

Beautiful Hotel. Opulent & Grand. Acres of highly polished marble floors. Restful furnishings in rooms. Marble bathrooms. We got upgraded to a suite.
Excellent buffet served in magnificent room. Large swimming pool. Ate in the Indian restaurant and the Italian restaurant, both very good. Very professional staff who are pleased to serve you. Stay there.

55

Rating

  By Ian Phill... on Feb 02, 2010

I went to delhi on a business trip which was successful. As soon i arrived i was amazed by the location and scenery of the Hotel.There were big rooms with separate living room. Got to appreciate the staff for their warm receiving and serving till i stayed. The food was OK as i am not used to eat North Indian but the restaurant was very good with all the facilities.The Spa was very good and I would love to visit again

55

Rating

  By nareshram... on Feb 02, 2010

I stayed at the Imperial for two nights. I was upgraded without request into a beautiful room. From the minute I arrived to the minute I left the service was at a level I seldom see in other so called 5 star hotels. The restaurants and bars are a delight. I cannot recommend this hotel highly enough. Totally beyond reproach with one exception. Please stop charging for Internet access. It is so annoying and totally unnecessary. I will return.

55

Rating

  By SmallShot on Feb 02, 2010

What an oasis of calm and civility in chaotic Delhi!
This property is beautifully maintained, down to several arrangements of fresh flowers in our spacious room.
Staff is very accomodating.
The breakfast buffet has a large array of Western and Indian cuisine and wonrerful fresh coffee. The breakfast room is beautiful.The Spice Route restaurant is gorgeous. We had the tasting menu which was wonderful, but way too much food.
Even the hallways are lovely, each filled with different prints: one hallway had bird prints, another had soldiers in uniforms, etc.
We started our India vacation here and met with our travel consultant in one of several rooms downstairs off the lobby--it was lovely,also.

55

Rating

  By SGJ1013 on Feb 02, 2010

The Imperial Hotel is truly the nicest place to come to , not only to spend a few nights, but also for a short break from the madness of Delhi. It is situated in a beautiful old building right smack in the middle of the city's downtown area on Janpath hidden behind huge palm trees. When you are completely exhausted from running around in circles on Connaught Place, the heat is getting to you, or you just have to surround yourself with beauty, this is the place to hang out. Here you will find the coolest, cleanest and most relaxing environment. Come for a great lunch buffet, tea or a stiff drink. It is of course very colonial, but if you can bear it, enjoy all the 5stars it has to offer. Most recommendable: beautiful toilets (this cannot be overrated in a city such as Delhi where finding a decent loo is quite a task). In winter months you must sit on the terrace or winter garden. Beautifully dressed and very friendly staff! There is also a nice little book shop inside. Everyone loves the Imperial.

55

Rating

  By a174414 on Feb 02, 2010

This is a truly stunning hotel. They take security seriously, i.e. guard the gated entrance to the hotel, which is very re-assuring. The hotel itself is very spacious and my room was amazingly big. Nice to see also that they tried to keep it an Indian spot, i.e. we had very good curry in the hotel restaurant.
Was also impressed with the service: wanted to go the gym after 10pm. At that time of the day the gym would have been closed, but they offered to send someone along with me to open the facilities. Staff is very friendly and helpful. Would definitely stay again, although I have to say it was very expensive.

55

Rating

  By citruschi... on Feb 02, 2010

The hotel is elegant, old-world and India at it's finest. I have to say that the service was at times shakey and the breakfast buffet a bit disappointing, but the decor of the hotel and the wonderful jasmine smells in the hallways made it feel like an oasis in the city.

55

Rating

  By worldyone on Jan 01, 2010

We stayed in five luxury hotels for business throughout India. This hotel was by far, my favorite. The service was impeccable and the building was designed with class and a wonderful sense of history. The food was excellent. Our stay there was my favorite part of our trip.

55

Rating

  By pkduggal6... on Jan 01, 2010

hi

stayed at the imperial after a long time.

the hotel still maintians its charm and warmth.

the only thing i do not liek about this hotel is the lack of natural light in all the rooms. i stayed in a room that was overlooking one of the inner courtyards and overlooked the bar and two restuarant enterances.

was only there for the night literally as i was out for meetings for both days so it was ok.

the spa is poorly equipped with very few masseauses and could not get an appointment. could also be mine was last minute and the hotel was full.

55

Rating

  By bhavinhs on Dec 12, 2009

The hotel has a perfect blend of work and luxury experience.The aroma of jasmine within is simply superb,Imperial is one of the quieter places to stay in central Delhi - it is close to the action (shopping and sightseeing in New Delhi are outside the door and close to the metro station at Connaught Place to Old Delhi) but is set in gardens back from Janpath Road and with security on the front gate - so you can decide when you go out to face the hubris that is Delhi.
The rooms are great and there is a restaurant and a coffee shop - plus a swimming pool, business centre.
It is not at all cheap - but quality and calm in Delhi comes at a price...the stay at imperial makes you feel as if you are in one of the wonderlands....however the service is very slow ....but overall a great experience

55

Rating

  By poonam1 on Dec 12, 2009

Hi!

During orgainsing a national level conference, I got an opportunity to stay at Impreial. The only thing I would love to say is ....it's simply the best. The service was much much better than any other hotel that i have ever been to.

The interior, the aroma, the food in the restaurants and the breakfast was ultimate. The inhouse restaurant - The spice root is the best and most expensive restaurent in Delhi. Each and every table is placed in such a way that it has a significance as per feng sui. They ask you the purpose of your visit and tell you the favourable lunch/dinner table for the same. I have never seen this concept anywhere till now. one must visit it...

The rooms are so comfortable.....The products provided in the washroom were of a real gd quality. I just feel that from the lobby till each and every thing of that hotel is just the best.

55

Rating

  By SBajaj on Dec 12, 2009

The Imperial is one of the quieter places to stay in central Delhi - it is close to the action (shopping and sightseeing in New Delhi are outside the door and close to the metro station at Connaught Place to Old Delhi) but is set in gardens back from Janpath Road and with security on the front gate - so you can decide when you go out to face the hubris that is Delhi.
The rooms are great and there is a restaurant and a coffee shop - plus a swimming pool, business centre.
It is not at all cheap - but quality and calm in Delhi comes at a price...

55

Rating

  By nom001 on Dec 12, 2009

WOW !!! What a fantastic hotel. Warm welcome from staff on arrival . Room was everything you would expect from a 5 star hotel, large room with dressing room and large bathroom. Furnishings were of top quality. Staff were always helpful and courteous and could not do enough for you from the maid to the hotel manager. The hotel is like stepping back in time with its impressive lobby and seating area. Every floor of the hotel is like walking through an art gallery with numerous pieces of art, its well worth going for a wander and checking them out. The staff are dressed in uniforms similar to those that would have been worn in the colonial era. The atrium is impressive and the ideal place to relax and have afternoon tea. The hotel pool is an oasis from the hustle and bustle of Delhi.

55

Rating

  By saurusWig... on Dec 12, 2009

We stayed for a couple of nights at the beginning of the month and when we checked in they had upgraded us from the basic room to a junior suite. The room /s were perfect but since we didnt need or use the sitting room, dressing room & spare bathroom, Im not sure Id pay for if we go back to delhi.

The highlights were; the hotel itself which is immaculate, the incredible staff, the most beautiful pool, the location (a short walk from connaught pl, and next to the Tibetan market) & the sheer joy of staying in a non corporate/chain hotel.

We went to the spice route and had a good dinner. Ignore the guide books and go for an indoor table, also, it is expensive and be warned the food is more asian than indian, but if you are staying and cant be bothered to go out - you wont be dissapointed. The second night we went to Bukhara - and HATED it! Firstly its in the sheraton which is an ugly airport style hotel (45 mins away)and the restaurant is like being in a flintstones theme park. There is no cutlery - the seating is on tree trunk stools and the tables are slightly bigger tree trunks - neither having been hollowed out - theres nowhere to put your legs. The food was quite good but no better than every other restauarant we subsequently visiited on our trip - and it cost over £200 with a cheap bottle of wine 2 starters and 2 mains.

We really liked delhi and loved staying at the hotel which provided a welcome peaceful escape from the mayhem of old and the bustle of new delhi.
.

55

Rating

  By FMP on Nov 11, 2009

I've been there several times during my year in India. It's a very refreshing hotel in the middle of the town. The staff is very professional and have high standards of client service.
I invite people to spend some time to see all the wonderful art museum that this hotel is and to invite family and friends to the brunches or to other special events !they do amazing deserts!

55

Rating

  By ujini on Nov 11, 2009

Stayed at this incredible hotel for sadly just 2 nights.Stayed in a heritage suite. Unbelievable. The ceilings towered above the vast sitting room and large bedroom. Beautiful furniture and the rooms are all so cool in white. Historic pictures on the wall. The bed was just perfect and the bedding so luxurious. No outdoor facing windows but who cares when your room looks onto fountain courtyards. The staff could have not been more helpful nothing was too much problem and the guide the hotel found to take my me and my partner around old Delhi was tour guide to Presidents and Kings. Excellent. The hotel even laid the hotel car on which was extremely comfortable and rather grand with the hotels logo emblazened on the side. Security at the hotel is very tight with bags and luggage screened on arrival. Never been at a hotel that not only checks under all cars coming into the hotel drive (including their own) but one has to pass through a metal detector to get into the hotel. Room service was efficient. The phone,as promised,was answered almost immediately. There are simply so many places to eat in the hotel that one was disappointed that one was invited out for dinner and so lost a valuable night of trying out the hotels various eateries. We tried the 1911 restaurant for dinner which is a wonderfully historic room. I had a curry but my fiance went for some Australian lamb chops. London prices I afraid and almost 4 times the cost of my curry. So beware. There is the beautifully decorated spice route restaurant which I was sad we had no time to try. Apparently it took 7 years to decorate in natural colours. I did however get an opportunity to try the beautiful pool which was refreshing as it was spectacular. Breakfast is a real treat. A trail of delights are on offer from curry to pain au chocolat; banana smoothies to green tea. Take it outside on the famous terrace overlooking the hotel lawns. The hussle and bussle of Delhi can be heard beyond the tranqui heaven that greets one.It was here the partition of India was worked out in 1947. How often can a breakfast venue have that claim to fame. The staff even in the morning are there to assist as best they can. This hotel is a seriously grown up hotel and not aplace for back packers. It deserves the same respect as the very best of European hotels. Try it though if you are on a budget it might not be the place for you. One cannot help by feel somewhat superior as one passes the other delux hotels of Delhi for none have the majesty of the Imperial

55

Rating

  By Charmingt... on Nov 11, 2009

I have visited Delhi last month. It is one of the most memorable tours in my life. When I reached Delhi flying down from my country, I felt the warm spirit of the city. The tree-lined roads first surprised me. I thought it as a city of concrete building, but it vanished when I saw lines of trees on the Delhi roads.
I traveled Delhi for a business purpose. After completing my business works, I enjoyed a day-long tour. Really it was nice! I hang out at the India Gate in one evening till 10 am and it was an amazing place. I toured Humayun’s Tomb, Qutub Minar, Red Fort, Chandi Chowk market, Jama Masjid, and many more.
I enjoyed a Bollywood movie at a PVR. I ate at some very good restaurants. The typical Indian food is a little bit spicy, but tasty a lot. At this Indian city, I have seen so many European scenes

55

Rating

  By Indianmem... on Nov 11, 2009

stayed here for 3 weeks in june 2007 and this hotel is amazing. food was great, accommodation was great, staff were great and friendly. except i had money taken from my room and i reckon i know it was a staff cleaner. he basically brought it to my attention. i did nt. pursue as he obviously needed it more than i did. but to stay at this place is a must. a bit pricey but well worth it. the porters out the front were good craic and the 1911 bar was home away from home. the spice route has some fine cuisine and the pool is a great place to relax and listen to the world go by on janpath over the fence. breakfast is also brilliant

55

Rating

  By cousins32 on Nov 11, 2009

We spent one and a half days in the Imperial after a 2 week trip around Rajasthan. Our short stay here was the icing on the cake of what was one of our best trips ever.

Our room was beautiful and I guess particularly appealling after an 18 hour rail trip from Jaisalmer.

We loved the pool and spent a large proportion of time in or around it.

The food in the restuarant was good but very pricey.

All the staff members we came across were utterly charming , helpful and spoke excellent English, as indeed they were in all of our other hotels in India.

All in all a wonderful hotel which we would lover to re-visit one day.

55

Rating

  By ire123 on Oct 10, 2009

I have been fortunate enough to stay here many time what a stunning hotel

55

Rating

  By VHPMcQ on Oct 10, 2009

I got very concerned about our stay at the Imperial, as I had heard from several people that the management of the hotel changed within the past year, and that standards had slipped. The previous manager of the Imperial is currently the manager of Raffles Singapore. So, I approached the Imperial with some trepidation. I was really pleasantly surprised. If the hotel was indeed better in years past, it must have been truly awesome, because it is a still a magnificentt place to stay.

The interior of the hotel is memorable. I think the hallways are really the best of any hotel that I have ever stayed in. Marble floors and walls lined with antique prints make going to your room a wonderful and interesting experience. I learned so much just looking at the hundreds of prints on the walls. And the rooms were quite beautiful as well, with spacious showers and nice toiletries (although NO hair conditioner...one of my pet peeves....)

True, our room had no view to speak of . The windows in the old part of the hotel are quite small, and as mentioned by another reviewer, there is extensive work going on one side of the Imperial. There are some shanty-type buildings outside, where workers do sleep. The hotel promised that the work would be quiet, and I would have to say that it was. And I didn't have any issues with privacy from the work area, although I was aware that there were people out there. There was extensive screening from the rooms, although this wasn't necessarily very attractive. All in all, I didn't find the work area to be an issue.

After a hot day in Delhi, the Imperial's pool is quite a treat. I didn't notice fumes, as mentioned by one reviewer. There is a large generator overlooking the pool, that did make noise, but it wasn't a problem. The pool is huge with magnificent fountains and lovely gardens surrounding it. The pool is a memorable part of the Imperial experience.

We made extensive use of the cars and drivers at the hotel, and found them to be excellent. One of the drivers took us to Agra, and if you are familiar with Indian roads, you will know that this is quite a wild trip in some respects. In Agra, there is almost no adherence to any traffic laws. The Imperial's driver was great, and made us feel very safe in the midst of the lawlessness!

Also, the concierge at the hotel got us a tour guide for Delhi with about 45 minutes lead time. The guide was incredible, with a master's degree in history. Such an intelligent and knowledgeable guy.....I was impressed that the Imperial could get hold of someone like that with such short notice, and at a very moderate price. So we were impressed by the concierge service at the hotel.

Oh, and the breakfast buffet at the Imperial in the 1911 restaurant is fantastic. Lots of variety of high quality food in a stunning setting. Don't miss it!

So, I would have to say that our stay at the Imerial was quite exceptional in many respects. I mean, why stay in the bland 60s style box hotels in New Delhi when you can stay in this historic and elegant place. The only other place in Delhi I would be tempted to stay is the Aman, and that just didn't work as well for our party this time. Imperial all the way.

55

Rating

  By kingsroad... on Sep 09, 2009

We had the privelege of ending our India tour at the Colonial Hotel. We were pleased to be upgraded to a suite. The suite was classic in furnshings and had a wonderful bathroom. There was no view, but I believe that is true of all the rooms due to it's location.

The pool was a nice place to relax, however noxious fumes from the gas station next door was often in the air.

The Italian restaurant was first rate, whereas the Silk Road restaurant served mediocre cuisine. All the bars are very interesting and unique in their own style.

55

Rating

  By SonomaDal... on Aug 08, 2009

We stayed at the Imperial twice, when we first touched down in India and when we were due to leave, and I must say that this hotel is simply magnificent.

An oasis of peace in the center of crazy Delhi with a great mixture of colonial style with ultra modern chic.

The rooms were amazing, and the staff managed a perfect level of service, being present whenever needed without the usual intrusiveness that we found in other hotels in India...

The pool was fantastic and the cocktails divine and high tea is an absolute must!

To cap it all, they noticed it was my partners birthday and left a surprise cake in the room (giving me total kudos!).

55

Rating

  By dinofassi... on Aug 08, 2009

I travelled to delhi in Jan 2009 and stayed in Imperial Hotel Delhi. I found it so comfortable and it was my marvalous stay there.
http://www.indiaprofile.com/new-delhi-hotels/imperial.html

55

Rating

  By iindianho... on Aug 08, 2009

Beautiful place in the shopping/entertaintment area, close to Conaught place (restoraunts, fast food, shopping, cinemas).

55

Rating

  By Iskrica on Aug 08, 2009

One of the best experience I've ever had in a big city. So quiet compare with the overexciting athmosphere of the street. And so luxury with one of the best Thai restaurant inside. Expensive like any other 5 stars luxury, but real great experience.

55

Rating

  By bobobato on Aug 08, 2009

Great hotel, impeccable decor and beautiful rooms. Staff are all excellent, friendly and efficient. Have stayed 6 times in past year and it gets better. Gym could be better. Pool is excellent as is location.

55

Rating

  By Oaklands4 on Jul 07, 2009

Lovely lovely hotel, everything about it was amazing. I think the pool was my favorite part-amazing saline pool, really amazing. The rooms, service and decor hotelwide was such a treat and the brunch was out of this world. Totally a decadent treat to be able to stay here. The location was great, just down the block from CP and across the street from the cottage industry emporium. Great shopping. I loved Delhi a beautiful city, well planned out and full of sights, sounds and shopping delights. I loved the whole experience. Cannot wait to go back.

55

Rating

  By JESSHN on Jul 07, 2009

This really is a beautiful hotel. The pubic areas are stunning and everywhere you go you can smell jasmine.
We stayed on two separate occassions, once while we were on business and the second time on our return from a tour of the Golden Triangle which was organised through Castle and King Inc, based in New Delhi and they were excellent. It was Castle and King who recommended The Imperial to us.
On the first stay we were in a Heritage Room, it was very large and elegant. I loved the soft quilted slippers and crisp crested bedlinen.
We had drinks in the Atrium and although not cheap were generous and the nuts and nibbles were frequently topped up (so unlike hotels in England).
We had dinner in The Spice Route which was excellent and the service very good. Despite our Indian business associates telling us not to order Indian wine, we did and the white especialy was very palletable.
I went for an early morning swim (at 7am) in the pool and it lovely, the beds were already out and the pool attendant was attentive without being intrusive.
On our second stay we stayed in a Deco Suite which was also lovely, the only thing was the floor was in the process of being decorated and the gorgeous smell of Jasmine was over powered by the awful smell of paint. As we were only there for one night it didn't matter much though.
I would thoroughly recommend this hotel - it is steeped in history and is quite stunning. I have stayed in many lovely hotels but this (and the Rambugh Palace in Jaipur) are my favourites.
I would go back in a shot.

55

Rating

  By slj60 on Jul 07, 2009

Prepare to take a trip back in time and enjoy delightful service and an amazing colonial decor. The hotel pays so much attention to detail, it really shows. Fresh flowers everywhere, and a nice scent with aromatic oils in all the hallways. Room incredibly comfortable and classy. Wide array of restaurants and bars, I had lunch at 1911, very good, and dinner at the Spice Route (for all the hype surrounding it, I wasn't too impressed). Only downside: it doesn't have a spa.

In short: lovely, luxurious hotel, a real oasis.

55

Rating

  By flyingdut... on Jul 07, 2009

I'm not going to bore you with details of how good this hotel, as everyone else have already done this for me. Instead here's a little bit of advice.
1. Don't bother to book a hotel car through hotel reception. All the drivers will ferry you around privately (in luxury hotel cars) for half the price if asked (10 quid an hour)
2. If you travel to the Taj Mahal in a hotel car, don't bother to pay for a packed lunch. While the food is fantastic quality, they don't put it on ice in the boot of the car. By lunch time it's red hot. And hot smoked salmon isn't a good idea!
3. Daniel's Tavern is a great curry house, do don't be put off by the name.
4. The hotel bar does a great White Russian.
5. Every hotel driver we used (whether they be in a Mercedes or a green, yellow and black Hindustan) work for commission. If you buy something in a shop that they take you to, they get a cut. That's fine in principal, but the problem is that the places they take you to charge twice as much as everywhere else.
6. If you give money to a beggar through your car window, the car will suddenly get swamped with more beggars. Very disturbing!

55

Rating

  By Rustbucke... on Jun 06, 2009

My room rate included transfers from the airport to hotel. When we arrived at the hotel we were met at the entrance and escorted to Reception, where the receptionist already had the check-in paperwork waiting. This initial experience was typical of the first rate service that we received throughout our stay. Staff tried to anticipate our needs as well as complying quickly with any request we made. The same desire to anticipate every need was evident in the room, which was immaculate. The public areas are also beautifully maintained. The food is also wonderful, particularly in 1911 (one of the restaurants). There is a small internal courtyard in front of the Spice Route and Daniell's restaurants where drinks are served and which is a wonderful place to relax. I went to New Delhi on business but will definitely return to the Imperial for a holiday.

55

Rating

  By Dauncey on Jun 06, 2009

The hotel is is in the heart of the city.....to start with. It has a beautiful propoerty that reminds you of the English era, the food is awesome and the service is unbeatable. I will reccomned this to all.......

55

Rating

  By bobococo on Jun 06, 2009

We stayed in the Imperial as a treat as it was our last stop before returning home from our travels. It was way above what we would normally spend on a hotel and I was a little anxious about the expense.

And it is a lot of money. But at the same time, it is considerably cheaper than its equivalents in Western capitals. Everything is so well finished - the lobby, the rooms and the dining areas are all immaculate and have an understated elegance. The service is exemplary, from the moment the door is opened from you and your bags are taken by the bellhop, to the people on reception and in the dining areas. We had breakfast included and this covered a very wide variety of foods, including surprisingly good pastries, lots of different fruits and the usual made to order egg station. I was also pleased as we were upgraded from a room to a suite. The suite was lovely, with two widescreen TVs and two bathrooms. The whole experience made you feel special and pampered, and if this is what you're looking for the Imperial is the place to be.

55

Rating

  By an_sals17 on Jun 06, 2009

A stately hotel with an impressive facade and interiors. Lovely rooms, great pool, breakfast!

55

Rating

  By subhodeep on Jun 06, 2009

I had stayed with Imperial a couple of times. I visit Delhi freqquently for official work. The property is just great, rooms are superb.good service..would recommend all.

55

Rating

  By Vikal on Jun 06, 2009

We stayed in an Imperial room (the lowest room category) for three nights in May. The hotel is not inexpensive, but with a discounted internet rate we felt it was very good value for money.

Pros: Central location, yet peaceful. Gorgeous public spaces and facilities, from restaurants and bars to pool. Spacious room with high ceiling, beautiful decor, large dressing area and nary a peep from the neighbors. Generous bathroom amenities, complimentary bottled water and fresh fruit renewed each day. Great housekeeping. Great breakfast buffet. Superb, friendly service from airport pickup to front desk and porters to the rest of the vast staff that keeps a place like this running seamlessly at all times.

Cons: Not one that I can think of!

India is wonderful but sometimes challenging for a Western visitor. After a long block of sightseeing, coming back to the Imperial was like exhaling deeply; there, everything is easy! Every little request was taken care of immediately and with good cheer; everything is beautifully maintained and scented with jasmine; the a.c. (backed up by what must be an enormous generator) works wonders even when others in the city are suffering power outages.

Best of all, though, were the staff. Other hotels seem to struggle to strike the right note with service. The Imperial delivered the perfect balance of solicitude without obsequiousness; correctness without overformality or snobbishness; total warmth and grace. And they made it look effortless!

We will definitely return.

55

Rating

  By PigInSpac... on May 05, 2009

As always, The Imperial Hotel in Delhi sets the standards for hotel industries world wide!! We travel a lot all over the world, and this hotel still remains our most favourite of places to stay for quality, staff, service, opulence and well being. Although pricey for some, at US$200 per night, it is reasonably priced for five star service in India and everything is awe inspiring! The staff are long term employees who know how to provide for your every need and go out of their way to make you feel special. From arriving at the entrance where their uniforms take you back to the Maharajas, to walking through the foyer where the flower displays (changed fortnightly) are artistic creations and found throughout the hotel, but the most impressive of all is the marble flooring - stunning patterns and immaculate tiling! The British Colonialism oozes of early 1900s with photos adorning all walls of those days - the history is amazing. You walk the corridors feeling as if you are part of that era. The artwork on the stairwells and passageways to the rooms keep you entertained every time you pass by, and the furniture down the corridors are of the time and place gone by. All rooms are opulence with class, and the fine Victorian styled decor sets it apart from the rest. It is always a pleasure to return to this hotel - whether for a meal (although expensive!) with a wide choice of restaurants, to stroll the gardens and corridors, or to just lap up the luxury of a top class hotel with impeccable service, smiles and to live the era of the 1900s, time after time!

55

Rating

  By JennyS60 on Apr 04, 2009

My wife and I stayed at the Imperial for one night at the start of our two week tour of Rajasthan. Having stayed there on business for a couple of weeks in 2007, I was keen that my wife experience the Imperial's elegance and service and it didn't disappoint. Everything from the hotel pick-up to the breakfast selection was excellent and although drinks prices are expensive they are no more than you expect from a 5 star hotel.

The Imperial is also very well located with the main Delhi 'cottage industries' emporium directly opposite (you just have to brave the taxi drivers outside the hotel who tell you it's closed!). I recommend Chor Bizarre for an evening meal (in Old Delhi at the Hotel Broadway and has excellent North Indian Food) and Dilli Haat for a slightly touristy but nonetheless enjoyable shopping experience - the fact that there's a small entrance fee means you aren't pestered by touts and beggars.

55

Rating

  By SteveRich... on Apr 04, 2009

I stayed in this hotel for 4 nights with my wife and son. We had a really good time, and we enjoyed really ourselves. The hotel is one of the bests options of accomodations in Delhi, beacause it is a colonial style, perfect for staying in India.

The room was absolutely perfect, very clean and very big. We had shower and bath. Also, we had breakfast which was quite good.

If I went back to Delhi, I would go to the imperial, without any doubt.

55

Rating

  By sunofmidn... on Apr 04, 2009

i stayed at the imperial with my son and friend and enjoyed it very much...we were given jr. suites as an upgrade..they were lovely..very charming..well done...the hotel has alot of beautiful paintings and drawings of india which are wonderful to look at..the staff was very good...the pool was a nice place to be after the busy city life...we enjoyed the restaurants also..very good food...

55

Rating

  By jolynm on Apr 04, 2009

a really good hotel with everything you could want. Not quite as stunning as the Rambaugh Palace or the Oberoi Amarvillas but extrmely good for a city centre hotel. The hotel tour is well worth taking - lots of history. The location is perfecty - half way between Caunaught Place and India Gate. The business centre is efficient although the internet connection is a bit slow. Food was terrific and the service was excellent - a great refuge from the hustle of Delhi - the only place in Indai where a tip was refused!!
The only downside was that the swimming pool area wasn't the most attractive and got a bit crowded in the late afternoon.

55

Rating

  By malky on Apr 04, 2009

I have stayed at The Imperial a number of times and it is quite simply one of the most stunning hotels I have ever set foot in. The service is impreccable, as is the hotel, its surroundings and food. It has one of the best restaurants in the world (The Spice Route) as well as one of the most lavish bars (I would recommend pre dinner sundowners on the lawns).

If you can drag yourself away from the hotel you'll find that it is centrally located for one of Delhi's most pretigious shopping districts (Cannought Place). There is also a shopping emporium across the road from the hotel which is well worth a visit.

Overall I cannot recommend this hotel enough.

55

Rating

  By ASSGill on Apr 04, 2009

This is an absolutely beautiful hotel. Everything gleams and there is a lovely jasmine scent everywhere. They upgraded us one category (from the basic Imperial room to a Heritage room) and it was gorgeous. Exactly like in the hotel's photos (in fact it was even better! ) and how often can you say that ? Room #30 was spacious enough that I don't think there is any need to book a suite. Yes, there was no view and the fruit plate was tiny, but that's about it for the negatives. The hotel is an amazing museum of art from the East India Company period, and we thoroughly enjoyed strolling the corridors viewing the many pictures. The Spice Route restaurant is fabulous to see, but I didn't find the food particularly special (but then, we have great Asian food in Vancouver). The buffet breakfast in the 1911 restaurant was fine, and not expensive for a 5* hotel. The service in both restaurants was adequate, though nowhere near as good as the Rambagh Palace (Jaipur) or the Amarvilas(Agra).
Locationwise, the Imperial is great for tourists, very central for all the sightseeing, and only 5 min. from the New Delhi railway station, therefore easy to catch the 6 am Shatabdi express (highly recommend !) to Agra & the Taj Mahal.
I chose my accommodations in India with a bias towards historical significance, and the Imperial did not disappoint. For the price of a highend, cookie-cutter chain hotel room in North America I got a unique, stunning hotel full of Old World charm with luxury to boot. I would happily return to this Delhi landmark.

55

Rating

  By msmango on Mar 03, 2009

My wife and I started our visit to India with three nights at the Imperial. The name fits the place. The hotel is elegant and sophisticated, with a well-developed air of the old British era in India. We were booked in a very spacious suite, with a very large living room, bedroom large enough to hold a very comfortable king bed and some additional small pieces of furniture, a small sitting area with desk near the closet, and a pleasant and good-sized bathroom. While very comfortable, the room didn't strike us as really "special." The furnishings were perfectly fine but "unexciting", less interesting and attractive than we found in most of our other hotels. There were two minor drawbacks: We had only a single, relatively small window, and it looked out toward another wall of the hotel; and the plumbing was such that water going down the drain made a loud sound as it exited our room. Staff were very pleasant and attentive (true everywhere we visited). The breakfast buffet was outstanding, something we found to be characteristic of the 5-star hotels at which we stayed, and we enjoyed both the Asian and Indian restaurants. Our meal in the Spice Route (Asian) was quite good if not as outstanding as we might have expected, given its reputation. Our meal in the Indian restaurant actually wasn't that tasty, although I attribute that to the selections we made (selected actually by our guests, a colleague from New Delhi and her husband). The atmosphere in both was outstanding. The hotel is filled with drawings from the British era, many quite interesting, plus several remarkable floral arrangements, including in the lobby. Incidentally, a tip for touring in Delhi: When in Old Delhi, make sure to take a bicycle-drawn rickshaw ride through the market area. The crowds, the colors, the noise, the smells - it all combines into a seemingly well-orchestrated chaos, a truly memorable assault on all the senses. That was one of the major highlights of a great trip to India, filled with highlights.

55

Rating

  By KEW15 on Mar 03, 2009

We stayed at the Imperial for a blissful week. It is a beautiful 1930s hotel which is well run and in excellent condition. There are many delightful architectural features (e.g. internal courtyards with fountains) and the jasmin-scented corridors are decorated with delightful pictures - our corridor had tinted prints of rock-cut temples in the south of India which gave us the idea for another trip!

Breakfast was excellent and a real pleasure to enjoy on the shaded terrace. We ate at all of the restaurants: the 1911 (Brasserie), San Gimigniano (Italian), Daniell's Tavern(Indian with music) and the famous Spice Route (South-East Asian). All were good, with the Italian restaurant particularly enjoyable.

The staff everywhere were very pleasant and helpful.

We visited a number of other 5 star hotels for drinks and meals (including the Taj) and never felt that we had stayed at the wrong place. All in all, good value for money.

55

Rating

  By rexie on Mar 03, 2009

I stayed at the Imperial Hotel while visiting Delhi in transit to Bhutan...The hotel is very centrally located...Close to the Red Fort and Parliament...The hotel is very traditional and finished in a colonial fashion...It has all modern amenities (small gym and business center) as well as very good restaurants...The Spice Route restaurant was excellent and regarded as one of the best restauarants in India...The staff are very friendly, particularly the Sikh doormen,and the concierge was responsive to our pre-arrival requests...While in Delhi we also ate at the restaurant Bukhara, located at the ITC Sheraton, and thought that it lived up to its reputation as one of the best restaurants in Asia...Bukhara had the best Indian food we have eaten, particularly if you like grilled meats...If you are looking for a traditional hotel in Delhi, the Imperial is your choice.

55

Rating

  By bobd72 on Mar 03, 2009

My husband and I, and another couple, stayed at the Imperial Hotel for 3 nights in February. The hotel exceeded our expectations in all respects. The king beds were so comfortable, the rooms were elegantly decorated, and the bathrooms were modern and spacious. One of our favorite parts of the hotel was the amazing breakfast every morning. They had everything from an omelette station to a smoothie and cereal bar, to delicious pastries and breads.
One of the nights, we ate at the Spice Route in the hotel. Again, delicious food, impeccable service, and quite the decor.
We all highly recommend this hotel for many reasons, and without a doubt, we would stay here again!

55

Rating

  By ccnolan on Mar 03, 2009

My husband had a conference in Delhi, so I came with him for a leisurely vacation. The room was beautiful, with marble floors and a great, big double armoire instead of a closet. All the sleeping rooms, as well as lobby and hallways are floral scented from oil burners (I think to counteract the smell from air pollution). There is fresh fruit in the room as well as complementary bottled water.

My first time in India, and I got sick as a dog. The room service staff was very good to me, taking my requests for specific food items not on the menu and suggesting things that would be easy on my stomach.

55

Rating

  By SweetieFr... on Feb 02, 2009

I travel to New Delhi twice a year on business and have been lucky ebough t stay at The Imperial for most of these trips. It is always a delight to come back to. A much needed home from home and an oasis of beauty and calm after the frenetic activities of the day.
The service is superb, making sure that all your comforts are met. All of the staff are incredibly helpful and polite.
I have been upgraded to a Superior room a few times so if you are staying for a while it's worth asking.
The Imperial is becoming more and more exclusive and I hope that it does not lose its old colonial regal charm. There is now a new very extravagant but beautiful pool and a spa is being built, it will benefit form this as at the moment the sap facilities are somewhat limited.
The Imperial offers a range of restaurants the best of which is the beautiful Spice Route.
If you can afford to splash out stay here and enjoy the smell of jasmine that pemeates throghout!

55

Rating

  By bellabijo... on Feb 02, 2009

In the madness of Delhi, this hotel is an oasis. Fastidiously maintained, you wander in awe of the British Empire. Spice Route, the restaurant, is excellent. A memorable experience.

55

Rating

  By duckleade... on Feb 02, 2009

After a trek in Northern India, we returned to Delhi to begin a whirlwind sightseeing tour of 5 cities in 7 days. From our initial greeting by the doorman and throughout our stay the service was prompt and professional, our room spacious and well-appointed, and the meals we had at 1911 (I could have eaten the dhal Imperial for every meal!) and The Spice Route were the best of our trip. All our days were spent sightseeing, so we did not have a chance to explore the pool or outdoor areas of the hotel. On our way back to the U.S. through Delhi we booked a day-room at the Imperial (they stored all of our trekking gear for a week), which definitely exceeded our expectations - it was on the lower floor and although small, had all of the amenities we needed.

55

Rating

  By AnAmerica... on Jan 01, 2009

A fantastic hotel. Everything about it was great.
The interiors of the hotel are fantastic. Everything was designed to a very elegant taste, really British Imperial Time.

The rooms are very spacious, nicely decorated. All the amenities are there and are of the top quality.

The service is quick and efficient.
We tried what is supposedly the best restaurant in Delhi "The Spice Route" and we were quite disappointed by how regular the food was.
That was the only down side of the hotel. Other than that, it was a fantastic stay and would definitely go there again if we are in Delhi.

55

Rating

  By Nonni on Jan 01, 2009

This is one very gracious hotel with a most accommodating staff. Rooms are lovely and calming and I was so happy I had my first three nights here before my seven-week tour of India. Breakfast buffet was plentiful but the Sunday brunch at 2100 rupees (USD $43) was a bit pricey for the uninspiring food choices. Nonetheless I'd stay at this hotel anytime again.

55

Rating

  By onebigepi... on Jan 01, 2009

We stayed at the Imperial in December 2009 right after Christmas. We checked in late after our international flight and the staff was as friendly as could be. They even gave a wrapped present to our children. There was a fruit basket waiting and a welcome note. The room was huge and the bathroom was gorgeous! We really enjoyed the hotel--we enjoyed room service and the Spice route--as well as dinner at the Coffee Shop--it was a very pleasant experience. we will be back!

55

Rating

  By familytra... on Jan 01, 2009

We have just returned from a 10 day trip to India which involved a 2 night stay at this hotel. It is truly one of the most exceptional hotels I have ever stayed in. The drive from the airport to the centre of Delhi can be a bit of a culture shock if you're not used to India ( if you call the hotel they will have a driver pick you up from the airport..I would recommend this ! ). You arrive at the oasis of calm that is The Imperial. We were shown to our room and told that we had been upgraded as it was our anniversary : the door opened into the most amazing suite, all marble, cream sofas, fresh flowers, a corridor leading to the bedroom and beautiful bathroom. Then there was a knock on the door and they produced a bottle of champagne and a cake, with a note wishing us Happy Anniversary. There are 4 restaurants, and the 2 we ate at were both great. We had a hotel driver take us out for the afternoon to give us a quick tour. he was knowledgeable, interesting and in total it only cost about £30. Service from start to finish was 5 star and I was truly sorry to leave. Cannot recommend more highly.

55

Rating

  By CByrne on Jan 01, 2009

This is a sumptuous hotel which is extremely well managed. The attentive, polite and pleasant staff are in no way intrusive. They laid on a stunning welcome for us when they realised that it was our 25th Wedding Anniversary.
On our two visits this year we had a heritage suite and a heritage room both of which were exceptional. The swimming pool is like something out of a Busby Berkeley movie. I had it to myself one morning!
We have eaten at the 1911 Terrace restaurant and found it excellent but we found the much vaunted Spice Route restaurant a let-down. Perhaps it was just an off-night. I have to say though that the hotel management have actually written to us at home in England to apologise for our visit to the Spice Route after we mentioned our disappointment casually to our driver as he took us to the station. Now that is customer service.

55

Rating

  By Crechat on Dec 12, 2008

The imperial is a fantastic hotel

The location is perfect, very close to the center of old Delhi. The palace is fantastic and the staff friedly

The atmosphere brings you to the old times of the colonialism!

We found a very good offer on the website of the hotel and would definitely suggest to stay in this hotel

55

Rating

  By cisis77 on Dec 12, 2008

The hotel's museum-like qualities are well known, and all true. I have never seen, much less stayed in, something so lavish. Unfortunately I was there for business, as otherwise it would be tempting to take refuge in one of the rooms for a week. Excellent cleanliness, food, etc. Caveat: I found the staff to be far more deferential than I was personally comfortable with. My only complaint: the business centre services were priced well beyond the realm of acceptable.

55

Rating

  By Studio140... on Dec 12, 2008

Charming hotel with a lovely atmostphere. Beautiful public areas with interesting art, splendid double room with excellent facillities. The outdoor pool was a lovely place to relax after a long flight s was the main bar. We had a most enjoyable meal in The Spice Restaurant which is ideal if you like South East Asian Cuisine. The service was good and the staff were very friendly.

55

Rating

  By Staffsmar... on Dec 12, 2008

We have just returned from a three week trip to India and this was the first hotel we stayed in. It set a very high standard for the seven other 5* hotels we then stayed in. Unlike other reviewers we found it hard to fault with old fashioned high standards. It was indeed a real oasis in the middle of polluted Delhi. The pool was awesome. If you like a warm pool, this is for you. The steam was rising when we went in in the early evening - absolutely delicious after a long flight. We found the restaurant to be excellent with superb, friendly service. The whole hotel was stylish and not at all flash or vulgar. They've been doing this for a long time and it shows.

55

Rating

  By camdencal... on Dec 12, 2008

This is my third visit to the Imperial and they've done it again - a hidden oasis in the hustle abd bustle of Janpath. Overall a great stay but There were a few minor things which disappointed.

Front desk and check in: Me and my mom arrived at the hotel (from the airport) at 11.50. Check in is at 12 noon. The lady at the front desk said our room wasn't ready and we should wait in lobby - seemed reasonable. At 12.15 the room was still not ready and I questioned the lady at the desk. She apologised and suggested we have a coffee at their restaurant or something - I asked whether this 'coffee' was complimentary as it was the hotel causing the delay. She refused point blank which I thought was very unreasonable for a hotel of this standard. This might sound miser on my part however hotels like the Taj Mahal on Man Singh Rd and the Oberoi have been much more accomadating in situations like this.

Room: We stayed in an Imperial room (no. 56) which was at the end of the corridor on the ground floor. Good sized room, however for more space I would recommend a heritage room (which is what I booked on my last visit). Out of the three telephones, one didn't work - I couldn't be bothered to complain though.

Breakfast: buffet b/f in the 1911 restaurant serves a wide variety of indian and continental foods, fresh fruits and juices, bakery products etc..... All were very good and its a great way to start the day.

Location: couldn't be better - at the top of Janpath - were all the touristy things are and also centrally located to everything of interest in delhi: IGI airport is a 30 min drive away (Rs 500 by local taxi), India gate and Cannought Place are also very close by car.

VERDICT: the property and the aura of the place, the location and the overall experience of the hotel is worth the price tag attached to this place. A must see (stay!) hotel.

55

Rating

  By lil_punja... on Nov 11, 2008

Expensive but well worth the money. We booked a suite for a family of 4 (14 & 6) and even though our youngest should have stayed in our king size bed,since she stayed free, I found a blanket and asked for an extra sheet which meant she slept on the sofa. Our son was an extra £70.00 a night with a Z bed in the lounge.
Pool superb and the travel desk orgnaised a 8 hour city tour which, including driver and guide, cost around £80.00 for the 4 of us in a large A/c car. Food amazing, as one would expect, of a 5* and service impeccable.

Only down side was the suite has internal view which, although reduced traffic noise levels, meant no natural daylight.

I had a pedicure at the Spa which was extremely good value when compared to UK prices.

A true art deco hotel full of historic paintings and pictures.

55

Rating

  By HolidayWi... on Nov 11, 2008

We stayed at the Imperial for 3 nights. A heaven in the middle of all the bustle in the streets.

The room was very comfortable. Very polite and helpful staff. Several very good restaurants in the hotel. I like very much the bar. Quick an effective service. We spent 2 afternoons by the pool which was great.
An overall very good stay

55

Rating

  By Eric060 on Oct 10, 2008

All round just the most spectacular hotel. Drive up a long palm fringed drive to the bell-men wearing the most elaborate uniforms, then enter the most sublime jasmine infused, flower laden marble foyer. An all round sensory experience!
Impeccable service, stunning rooms, quite formal and austere but quintessentially respectful service. You really feel like you've been transported to another place and time, and are treated like royalty!
It is such a heavenly oasis of calm & serenity in the hot hustle-bustle of Delhi.
I've been lucky to stay in some pretty spectacular hotels over the years, and this is definately up there.
A level of service that you can only seem to get in Asia.

55

Rating

  By LaCostes on Sep 09, 2008

We stayed for 2 nights and 3 nights at the beginning and end of our Golden Triangle trip.

When we arrived we were greatly impressed at how beautiful the hotel was. It was an oasis of calm in a very hectic and hot city.

It is a fine Art Deco building and has a lovely colonial feel inside with magnificient paintings and floral displays.

The room was spacious and very well appointed and quiet. It has all the ameanities you could ever need.

We were unaware of any building work going on in the hotel.

The hotel makes you feel very special as if you are the most important guest.

It is nice to get the water and cold towels and fruit kebabs by the pool.

On our second visit we were welcomed back as if we were regular guests and upgraded to a suite.

We agree with other reviews that food and drink are expensive but what else would you expect of a 5 star hotel.

All in all this is probably the best hotel we have ever stayed in and would recommend to anyone.

55

Rating

  By Fluffy197... on Sep 09, 2008

This is my third visit to this hotel and this place never ceases to amaze me... The facilities and services are of very high class (well! pure luxury if you ask me...) The whole place has a colonial feel and will definitely take you back in time...

The rooms and beds are spacious and have all the modern amenities you could ask for -including a pillow menu!!!

The hotel is also located in one of the best parts of the Delhi (Janpath) and is close to many restaurants and the shopping district..

If you are frequent traveler to Delhi and never stayed in this hotel, I would seriously urge you to try it at least once – Trust me! You won’t regret it..

55

Rating

  By sriramhar... on Aug 08, 2008

After two... less successful... Delhi stays, I decided not to fool around and just book the nicest hotel in Delhi for my third stay, which numerous sources claimed was The Imperial. It was cheaper than I thought it would be, perhaps 3-4 times what a typical budget room in Delhi would cost, and while this is still fairly expensive, you can certainly see where the money goes. Common areas and my room were impeccably clean, well-appointed, and very classy. There must be thousands of unique paintings all over the hotel and in the rooms, and I spent an enjoyable couple of hours simply walking around the inside of the hotel. The room was very comfortable, better by a good margin than what I typically get in the US staying at 3-4 star hotels, with a reading chair, a top-notch bed, and separate tub and shower. The furniture/fixtures are among the nicest I've ever seen in a hotel.

I ate at two restaurants, The Spice Route and 1911, both were quite good, in fact The Spice Route I would call outstanding, and only cost us about $35/person with dessert. I ordered a cocktail from room service, which was promptly delivered and delicious, if overpriced.

The service was excellent, the best I had in India. They let me check in 3 hours early with no additional cost, responded immediately to all of my queries, and, most importantly, seemed in tune with what westerners expect from an expensive hotel, getting the right mix of attentiveness and respect and avoiding the obsequiousness I experienced almost everywhere else. They treated me as a guest, and not a cash machine, which I really appreciate.

My complaints: given what you get, the room and the restaurants aren't really that expensive by western standards, but the pricing for 'extras' is almost insulting... a minibar Coke would cost $5, a beer $10, etc, and worst of all, they wanted Rs700 to drive me literally down the street (~1KM) to my next hotel... I got a taxi on the street for Rs75, and I'm sure even that was gouging me. The car pricing in particular left me with a bad taste in my mouth. Still, they were certainly upfront with their pricing, and I was happy to pay for the room and food. I stayed at one other 5-star hotel in Delhi, which was perhaps $75 cheaper for the room and food, but was not nearly as nice, so if you're going to 'splurge' to escape Delhi, I recommend going all out and staying at The Imperial.

55

Rating

  By deadweigh... on Jul 07, 2008

The hotel was lovely. What I was so impressed with was the service. My plane arrived late (2 am) and my prearranged airport transfer (HIGHLY RECOMMENDED FOR WOMEN) was there and waiting. My luggage was lost. My plans ,unfortunately, were to leave on the 6am train to Agra and spend one night there and return back to the Imperial for business meetings the next 3 days. When I returned to the hotel, the man that picked me up at 2am, had returned to the airport and secured my luggage and the hotel had sent my luggage to the room and stored all my clothes in the closet. Outstanding!

55

Rating

  By colnagogi... on Jun 06, 2008

Very nice hotel we stayed here in the begining of our tour in india and at the end (spent 3 nights in total) the hotel is fantastic marble floors wonderful jasmine scent our rooms had very comfortable beds the reception staff weren't too friendly but we didn't have to deal with them so much, so no big deal.
The restaurants in this hotel are fantastic we had dinner at the famous spice restaurant (thai) DELICIOUS!!! also at the tuscany and the french food here was absolutely delightful.
They could improve the pool appeareance as it was the only thing of the hotel that didnt have good maintenance..
great location in the middle of the city... good hotel to stay!!!

55

Rating

  By cocotti on May 05, 2008

This is a great hotel. It has a large very well trained and friendly staff all of whom are at all times impeccably dressed. It is an older hotel but maintenance and renovation have kept it up to date and on par with anything new.

The restaurants are all very good too. I was here a week on business and I ate at them all. Even if you are staying somewhere else go to the Southeast Asian restaurant for delicious food and stunning decor.

All of this is the reason that this hotel may be priced higher than some others but you do get a lot more and in the off season it is a huge bargain.

Delhi can be a tough city with the heat, pollution, beggars and unrelenting rickshaw drivers -- this was my sanctuary. I can find nothing to be critical about!

55

Rating

  By FL450 on May 05, 2008

We stayed at The Imperial as part of a personal guided tour of Rajesthan. There is nothing to fault it. The rooms are beautiful, the staff are attentive and the food in all the restaurants is very good. Walking around the corridors is like being in a museum, shiny marble floors and hundreds of pictures showing scenes of old India. Worth a visit even if you're not staying.

55

Rating

  By bramleysm... on Apr 04, 2008

Stayed for 3 nights on business and the hotel was one of the most comfortable places that I have ever stayed. The staff was attentive and accommodating. They arranged a day trip in a hotel car to the Taj Mahal and took excellent care of us. When I told the concierge that I needed a camera, he immediately sent someone out to get two disposable cameras for us.

The grounds are beatiful and I would best describe the Imperial as an island of comfort in the general craziness that is Delhi.

55

Rating

  By Joanneiam... on Apr 04, 2008

This lovely hotel is wonderfully situated near all the great government emporiums and cottage industry shopping centers. So if you want to buy handicrafts and shop for the best prices, this hotel location is it. The Imperial has all the touches that make you feel welcome from the candles in the hallways to stunning floral arrangements to rooms with all the amenities. I would return there in a heartbeat. Had a variety of treatments in the beauty salon whose prices were most reasonable. I recommend their pedicures and any kind of massage or facial with Andrea who has been there for 14 years. The hotel's breakfast buffet is top notch. Dinner is a must at The Spice Route. The artwork in the hallways is unrivaled.

55

Rating

  By Globaljoa... on Apr 04, 2008

Beautiful, clean and comfortable hotel. Stayed there for business, but were helpful in arranging site-seeing, etc.

55

Rating

  By overseasd... on Apr 04, 2008

We stayed here partly on business, partly vacation. The two rooms that we had were excellent and the service was perfect. It is a great haven in the midst of the hustle and bustle of Delhi. The hotel has more character than the Oberoi. My only gripe was that the pool area was very crowded on a Sunday afternoon. Otherwise, there is not too much to criticise.

55

Rating

  By Mike_SLon... on Mar 03, 2008

The Imperial is one of the most impressive hotels we ever stayed in, well worth its price. We stayed at the beginning and at the end of our journey and it was a real treat every time.
The Heritage rooms we stayed in were very big, with look over the gardens or the front and quiet, comfortable, very clean and airy. The Hotel's interior is clean, modern and yet classic to preserve the charm of its history.
Despite the size of the Imerial we found that the staff is exceptionally helpful at all times, a well organised management keeps everything running without the guests noticing.
We had dinner at the Spice Route and Daniells and both are very good restaurants. The Spice Route is well known beyond Delhi and often busy, reservations are recommended- if you have the choice, the area outside is wonderful, underneath the sky.
Back in Delhi we will make sure to return!

55

Rating

  By Daisy6879 on Mar 03, 2008

Everything is top of the line by all western standards exept the restaurant 1911 where food is average at most and service laycy. The Italian restaurant is one of the best in the whole world.

55

Rating

  By Rane on Mar 03, 2008

Arriving in Delhi and after a whole day excursion, it is a real pleasure to step into the Imperial. Excellent in every respect, from service to quality of the furnishings and decor. We stayed in a Heritage room for two nights. The rooms are very luxury with atmosphere and style, although the bathroom has nothing extraordinary. Some good restaurants (Spice Route is really charming and good, but a little expensive). A real luxury and a real “garden” Hotel in the heart of this fast moving city. We would definitely recommend the Imperial.

55

Rating

  By Rastaman7... on Mar 03, 2008

One of the world's great hotels . Although it is quite expensive, I felt it was worth every penny. The rooms and common areas of this hotel are amazing, exuding both elegance and character . Considering the offerings the breakfast buffet was very reasonable. I would go back in a heartbeat

55

Rating

  By chr_8 on Mar 03, 2008

Eight of us stayed at the Imperial for two nights as a treat (an expensive one but well worth it). Excellent in every respect, from the unobtrusive and friendly service to the outstanding quality of the furnishings and decor. A real luxury. The price is high but you get what you pay for.

55

Rating

  By CorcaighI... on Jan 01, 2008

We had an amazing time at the Imperial. We stayed twice and both times had really nice rooms. The lobbies around the hotel are very nice and the restaurants are excellents. The hotel will also arrange for a car and driver for the day. The new pool looks incredible. We would definitely recommend the Imperial.

55

Rating

  By Scott&Sta... on Jan 01, 2008

Luxury rooms with atmosphere and style, good restaurants (although the Spice Route is overrated and overpriced) and delicious breakfast buffet. Small but good gym. Ideal place to stay in Delhi.

55

Rating

  By mp_voyage... on Jan 01, 2008

Stayed in this hotel for four nights following flight from GB. Our luggage did not arrive with us because of delays in connecting UK flights. When it did ,my wife's case was soaking as was the contents. The hotel staff took away her wet clothes and these were dried, pressed and folded and returned within two hours (at no charge to us) This hotel is a reminder of what a Raj Officers' Mess was about - excellent service, food and above all the friendliness and efficiency of the staff. Prints in the hotel reinforce the image of a Mess. Without doubt this is one of the best hotels we have ever stayed in during world wide travels. In my opinion if you wish to experience old fashioned service in India this is the hotel in which to stay. Of lesser interest to me than my wife is the proximity to the Governemnt and othe bazaars. Don't be put off by the number of touts outside the hotel- they are not aggressive and provide an introduction to the rest of the country.

55

Rating

  By Faughabal... on Jan 01, 2008

This was my first trip to India/Delhi and I'm very happy that I stayed at the Imperial. This hotel is an old favorite of a work colleague who visits India regularly and it certainly did not disappoint. I was a bit overwhelmed by the hustle and bustel of India as well as the VERY new sights, smells, and sounds.... not to mention the local approach to driving. It was great to spend a day out in the new environment and be able to retreat back to the grand, yet very comfortable, Imperial.

You honestly feel like you have stepped back in time when arriving at the hotel and greeted by the friendly staff. The hotel is a museum in itself. Be sure to spend some time looking at the art and photographs on the walls. My room was amazing with marble floors, tall ceilings, and a comfy bed. They scent the halls and rooms, which I appreciated, but understand might be off-putting to those with a sensitivity to smell.

I was shocked by the cost, but understand that high hotel prices are standard for hotels in New Delhi. The contrast in general between the Imperial (opulent) and the surrounding area (local shops, etc) was staggering. The Imperial is truly an oasis with a gated 3 acre compound of sorts.

My only complaint was a mix up on booking, which I didn't realize until checking out. The Imperial had me reserved for an extra night that I ultimately had to pay for due to the 24 hour cancellation policy. Learned a hard lesson that verifying your reservation at check in is critical. An expensive mistake!!

55

Rating

  By ahva on Dec 12, 2007

I spent two nights at the Imperial in August as part of a trip to the Taj Mahal. It was absolutely amazing!!! I wish I stayed for longer. It was luxurios but homely at the same time.The hotel had a wonderful calm atmosphere with gorgeous flower smell everywhere.Can`t compliment enough the staff working there.
The room was very elegant and comfortable, the bathroom was stocked with lovely toiletries. The restaurants in the hotel were very good. I found the hotel taxis overpriced but as soon as you walk out of the room there are plenty of taxis.
The swimming pool was fab, it was great to have a swim in the evening after a day out in the heat.
Maybe one negative. I booked through Expedia and when I checked out the hotel charged extra tax that I didn`t expect to pay. Despite this I still think the hotel was good value and I would go back there.

55

Rating

  By macskaLon... on Dec 12, 2007

After driving through the chaotic streets of Delhi, the Imperial is a welcome and calm oasis. This 5 elegant hotel has everything you expect from a 5 star hotel. The rooms are spacious and beautiful and the service is top notch. The spice route restaurant has a great interior with great food. The terrace is a beautiful place to have breakfast. The only thing we would do different is bring some nicer clothes to wear in the hotel, all of the guests were a bit older and all were quite elegant. We felt a bit underdressed at times.

55

Rating

  By tgh60660 on Nov 11, 2007

We had an amazing stay whilst on our honeymoon. The staff were very friendly, courteous and helpful. The interior is delightful. Grand in every sense and better than most museums. The food and service was excellent and we would not hesitate in recommending or staying there again.

55

Rating

  By Robbie_th... on Nov 11, 2007

The best in termsof location, look and service at pretty affordable porice compared to other same-class properties. The flowers' (roses) arrangements are superb.

55

Rating

  By baburshah on Oct 10, 2007

This is a grand hotel and has a feel of travelling back in time to the days of the Raj. The best description of the hotel interior in one word is elegant. The rooms are spacious and well presented. The staff superbly helpful and friendly.

The restraints are all very nice and the food tasty and well presented. Down side in the restaurants was that people did smoke in them and I thought they were smoke free dinning rooms. A word of warning if eating on the terrace restaurant do keep an eye open above
you as we saw a large hawk take a meal from a woman’s plate. Not a complaint it was amusing but could be a bit alarming if you are the one it happens to. We used a tour company organised for us by American Express by the name of Abercrombie and Kent. I can recommend
them to all who are looking for a professional guide that makes you feel safe, important and caters to your needs. They organise a vehicle and guide speaking your language for you alone. It is not a shared service and they take you to the places you are interested in and do so with

55

Rating

  By ch0pper on Oct 10, 2007

It's difficult to say anything new about this well located five star plus historic hotel, an elegant and meticulously managed haven with art deco touches. We spent four days there, our second visit, and have no complaints except the overpriced internet service. All the staff we met were competent, friendly and helpful and our 'heritage' room was very comfortable and fully equipped. The print collection is extraordinary and it's worth visiting the hotel just to see the display in the public areas. The meals in 1911 were excellent but the Italian restaurant, while probably among the best in Delhi, probably wouldn't get this ranking in Italy. There's not much 'Indian' in the Imperial apart from the staff and some of the food but the hotel nevertheless has a more authentic feel than its nearby 'western' competitors. The pool area is adequate but relatively modest and contaminated by street noise (but the Imperial is not a resort). None of this style and service comes cheap. Highly recommended to travellers not on a tight budget. Tip - book your car/taxi with the head porter and if walking pay no attention to the touts on the street outside.

55

Rating

  By dublintra... on Oct 10, 2007

A wonderful location. The staff were very friendly and the room was out of this world. We felt very relaxed here. It is expensive but it's a real treat that makes it worth every last cent. No hesitation in suggesting this to anyone.

55

Rating

  By Der-minat... on Sep 09, 2007

What a great place to stay in Delhi. We looked at a lot of reviews at various websites, including tripadvisor, and though it is quite pricy, decided to give it a go. No regrets whatsoever. Excellent ambience, and you are treated like royalty. The room was splendid in decor, and very well maintained. The staff were always available and eager to help. We even had a cake and a bunch of flowers presented to us for the wife's birthday. Having stayed at some hotels in Delhi in the past, I can honestly say that this one beats them all hands down. If you budget can stretch to it, spend at least a couple of days here, you won't regret it!

55

Rating

  By Rajeshwar on Sep 09, 2007

This is agreat hotel to stay in. The sevice is fantastic and it has a really lovely air about it - especially the breakfast service overlooking the imperial style lawn. The restaurants are great too and as a lone female traveller I was never made to feel uncomfortable. The staff helped me book my train tickets to Agra and back and also in getting me to the aiport. I have stayed at this hotel many times when on business in Delhi and I have only had 2 minor hiccups.. ONce my door lock did not work so I was moved to another room after an entertaining experience of having around 10 different people come to look at the lock and discuss what might be wrong with it, and the only other issue is when sometime housekeeping staff knock at your door to check that everything is ok quite a few times during the stay.. which in most Indian hotels is a kind of hint for a tip.. Like I say Ive stayed at lots of hotels in India and this does happen a bit so I still rate this as a minor hiccup.

I would reccomend this place for business or pleasure travellers, its pricey but worth it.

55

Rating

  By boojooboo on Sep 09, 2007

This is a superb hotel - and if you are going to Delhi and want to treat yourself - this is the place to do it. The dining is wonderful with several options - some of the best Indian food I have ever eaten has been here. The rooms are wonderful - spacious and clean. The ambiance in the hotel is just very restful and elegant. At night centerpieces with candles are in the main hall intersections, during the day the candles are replaced with flowers. There are areas to meet to enjoy a drink with a friend - all with fine service. Forget check-in at the desk, a clerk escourts you to your room and fills out the paperwork after pointing out the amenities and seeing if you are comfortable. Where else is there a "Pillow Menu" ?(no kidding) - choose your favorite type of pillow. This same type of treatment is given thoughout.

There are a few areas for improvement. Reservations in particular could use some help. I booked on Orbitz and even though I tried to communicate to the hotel several times they could not find the record. Finally they did, and I was informed by email that everything was OK - when I arrived the airport pick up was not arranged - there was a staff member from the hotel stationed at the airport - who was very kind, and arranged for a "taxi" but it was not the hotel car (and not the same price either) so it was all ok.... he was very kind to two weary travelers - but it should not have been a problem in the first place. A similar confusion was met at the front desk before they "found me" (even after the phone call from the airport from their own staff member) and then I was wisked upstairs as described - all was good. Then on checkout - a similar problem - they did not show me as pre-paid, and it took a while to striaghten it out. Again, very professionally handled but it should not have been necessary in the first place.

I rebooked for our return on the hotels web site. Be careful - they require 72 hour notice for cancellation. I unfortunately had to cancel due to flight changes, and I again had a confusing back and forth email interchange where they told me to cancel through the booking agent used - but the agent was THEIR web site that did not allow me to cancel due to the several days of back and forth that occurred. Email interactions with the hotel take 24 hours - agan too slow for a Hotel of this caliber. They did straignten it out - eventually - but these types of things should not be a problem and mars an exceptional hotel visit.


But let's put things into perspective. Even with this confusion - this is just a great hotel - and worth every penny.... Luxury tax or not.

55

Rating

  By T00ManyAi... on Sep 09, 2007

I'd definitely recommend the Imperial as the best place to stay in Delhi. True, the Oberoi and the Shangri-La are probably even more luxurious, but neither of them has a tenth of the character of the Imperial.

I stayed in a suite, which was breathtaking. But the standard rooms are excellent too. The restaurants are the best in New Delhi, especially the Spice Route. The buffet lunches are also not to be missed - if you can't afford to stay here, it's well worth dropping in for a lunch or afternoon tea.

The standard of service is absolutely top-notch, and the hotel's interior is one of the most beautiful anywhere in the world - and scrupulously clean. I couldn't have enjoyed this place more.

55

Rating

  By JickyGodo... on Aug 08, 2007

I stayed at the imperial for a week at the beginning of July 2007 just after having spent few days at the Grand,intercontinental that I decided to leave after seeing the Imperial: what an excellent decision it was! At the Imperial everything was fantastic: the staff, the terasse of 1911 brasserie facing a peacfull garden, the spiceroute restaurant and its mysterious atmosphere, the swimming pool where squirrels and birds are playing, ... Althought I was working, I was there with my partner and it was a very romantic place to stay. It is the best hotel I have ever stayed in. Go there and enjoy.

55

Rating

  By beagenin on Jul 07, 2007

Awesome, albeit short stay at the Imperial last summer.

I flew into Delhi for one night last summer en route to Punjab.
This was my first stamp in the passport and I was traveling alone! I booked a heritage room on the hotel website and also arranged for hotel car pickup at the airport. I was extremely nervous about this trip for a lot of reasons but the Imperial really helped me along.

The car service man was exactly where they said he'd be with my name clearly visible. The greeters at the hotel entrance were friendly and helpful with my luggage - and I had a lot! Upon checking in, the staff upgraded me from a heritage room - to a Luxury Suite!! Can you say fabulous!??!!?

I ordered room service - India hasn't mastered the art of the meatless burger - but it was more for curiosity than a fault of their own. I did have to pay for in-room internet but it was wireless and a negligible amount of rupees so no biggie there.

I am headed back to Punjab this summer and will definitely be staying there again. Such a seamless experience!

You really can't go wrong booking this property. Rates are much lower in the summer cause it's extremely hot there at that time but if you're going in the summer and can snag a great rate, def choose the Imperial.

55

Rating

  By Dymepiece on May 05, 2007

Arrived early Sunday morning, met at the airport by two very spacious cars(some confusion as we had two rooms, but one was for the kids, only charged for one car). Check in was fast and efficient. Had interconnecting Heritage rooms. These were huge and very well furnished, including large B & O plasma TV with DVD. Large modern bathrooms.

Breakfast was buffet and/or to order, very large airy room, with oudoor terrace. The two main restaurants (one Thai/one Indian) were excellent - note dress code of formal casual which means no shorts, trainers or jeans. Room service was also good.

Swimming pool area was sheltered and clean and service was good, complementary cold water and towels arrived as you sat down. Cocktails were also available.

Big old hotel but perfectly maintained. A taste of colonial times? In the heart of New Delhi with some great little local shops just up the road.

Used hotel car and driver for New Delhi tour, very well informed. Took guide for Old Delhi tour for extra info about fort etc. NB main monuments/museums are closed on Mondays. My favourite visit was Humayan's tomb - a hint of what the Taj Mahal is like - we did this on our own but there are lots of information signs.

55

Rating

  By hadhams on Apr 04, 2007

We stayed here 3 different times during March. The hotel and its grounds were a welcome respite from noisy, dirty, New Delhi just outside the wall. The staff was very helpful and friendly. The Heritage rooms on the second floor are bigger and nicer than those on the first floor. Turn down service is to die for! The breakfast buffet is excellent and the waiters are very attentive - we even had breakfast with one of the stars of Desperate Housewives and his partner! The Spice Restaurant is excellent and the ambience is inviting. Even room service was fast and the food was great. We will certainly stay there again.

55

Rating

  By Traveling... on Apr 04, 2007

We recently stayed 4 nights at this hotel which was like walking back in time. From the greeting by a turbaned doorman, to perfumed and candle lit lobbies and hallways, the place was elegant, pristine and gracious. Beautiful carpets, marbled floors, lndian prints, sculpture and photos going back to the maharajah rule and colonial time were everywhere -better then any art gallery. An elegant buffet breakfast is served and one can dine inside or outside on a lovely patio overlooking lawn and gardens which is an oasis in the middle of bustling noisy city. The Spice Route restaurant is beautiful with fine food and service. While not inexpensive, it was fairly priced for what was provided.
We stayed in a Heritage room which was good sized, with a large marbled bathroom and soaking tub, as well as a mini-bar. Quality amenities, such as lotions and shampoos were plentiful. Turn down service was nightly which included bottled water and a goodie on the pillow. Down duvets and pillows rounded out the experience. There is a outdoor pool for those wanting to swim. This place was a haven in the midst of Delhi and a lovely experience to stay.

55

Rating

  By susu9 on Apr 04, 2007

We stayed at the Imperial for the first and last nights of our India holiday. This is one of the best hotels I have ever experienced, in terms of character, comfort and service, and though expensive for India it is very good value. The whole place was renovated about 10 years ago without losing its 1930s style and charm. The location couldn't be better, it is a far better bet than any of the international chain hotels out on the airport road.
The only word of warning is: look out for the restaurant prices. We asked where we could get a light lunch on our first day, were directed to the buffet. £50 for what was basically a snack for two was completely ridiculous! Only average food as well, though our breakfasts were superb and included in our deal.
Your travel agent can probably book for less than you will pay booking online

55

Rating

  By David039 on Apr 04, 2007

This hotel has an colonial elegance style to it. We booked through the hotel directly (cheaper) so we managed to get a free car pick up from the airport ,it was great to just get off the plane and not have to fight to get a taxi , We arrived at 8 am in the morning and the upgrade room (older style) was ready for us when we checked in , Truely Amazing Room !!! , The service is first class in all areas . We had pre booked the Spice Route Restaurant in the hotel as it was our wedding anniversary that evening, this is the Thai / Eastern Restaurant , Dont bother ,the service was rubbish and the food very average , the price is expensive for what you get. But 10 minutes before we left the hotel manager walked a round the restaurant and suddenly all the staff came to life but we were leaving by then . So we left the restaurant very deflated for the1911 bar, we told the waiters how dissappointed we were with the restaurant with it being our anniversary as we ordered our drinks , 10 minutes later they have a full cake in front of us , 2 glasses of champagne singing etc it was so lovely , The bar supervisor Adishek had arranged for the restaurant Manager to come and see us. The manager was so apologetic & she brought a lovely craved woodern box of spices and more champagne. She managed to handle a tricky situation correctly &pull back our view on the situation.
The following day we took a metered taxi cab from the front of the hotel around all the sights , Red fort , Jama Masjid (big Mosque) , India Gate and Humayun's Tomb,(this is brilliant do not miss it out). Shopping is good at the Cottage Emporium straight accross the road from the hotel (get both gifts,woodern & bronze ,carpets, paintings & Indian style clothes Kaftans etc.
In the evening we went to the hotels Indian restarant Daniel's , It was truely amazing!! , Food excellent , atmosphere great ,live Indian music playing and service brilliant but unintrusive. This is by far the better restaurant, would highly recommend along with guys in the 1911 bar. The Buffet Breakfast is included with the room price in the 1911 restaurant so dont miss out on this as this is also excellent & good to fill up on before a days sight seeing (sit outside on terrace when sunny , its lovely outside). The pool was closed during our stay which is really dissappointing as a dip mid afternoon would be briiliant but they class january as winter (80F) and think its cold so they close the pool
This is an brilliant olde worldly hotel with excellent service and i would definately recommend this over an ultra modern hotel in delhi . Enjoy!!!


55

Rating

  By jorichard... on Apr 04, 2007

This was our first port of call on our Golden Triangle "tour". The hotel cannot be faulted and they have created a 30's feel which I would imagine is very difficult to recreate. Better than anything Hollywood could do!

I recommend you have dinner in the Spice Route as it looked wonderful but we could not get in as we were only staying two nights and it was fully booked. If you know you are going to this hotel, phone a couple of weeks ahead or e mail them.

Our room was a Heritage Suite and beautifully appointed.

The staff were attentive and polite.

The grounds outside were very colonial in feel. Lovely.

If you want a stay in Delhi in the best hotel....look no further. Stay here!!!

One tip....You MUST go to the Bukara Restaurant in the Sheraton. Best Lamb I have ever had and a unique dining experience. In many ways, we were glad we could not get into the Spice Route as the Bukara (I think that's how it is spelt!) was just wonderful. Go about 7pm and you should get in. They had a weird booking set up which I could not get to the bottom of but if you are going to go, then go early. You will love it!!

55

Rating

  By Goan_and... on Mar 03, 2007

This is definately one of the best hotels (if not THE best) in Dehli.
Hotel Imperial has a wonderful location on Connaught Place, near bazaars and restaurants, good service and rooms with great decor. Although our plane was late for two hours, hotel driver was waiting us in the airport at 4 o´clock in the morning, as our room rate included airport transfer as well.
We had a fantastic heritage room with beautiful big bathroom and Fragonard amenities. Daily fresh fruits were a nice little extra. As I don´t like indian food so much, we had a dinner in San Gimignano garden restaurant first evening, where the food was excellent and we also enjoyed our breakfasts in beautiful patio. Only the swimming pool area is not that attractive, but then again – it is a city hotel, so swimming pool is not the reason why to go to Imperial. And they had an excellent service there afterall. They also have a wonderful pastry shop near the lobby and an absolutely gorgeous art collection. Imperial calls herself "museum-hotel" and organizes sightseeing tours to the hotel. Everything was clean and nice and I would suggest that hotel to anyone without any hesitation.

55

Rating

  By traveller... on Mar 03, 2007

This hotel is truly excellent and has taken its rightful place in my top ten hotels in the world.

The staff could not be more helpful and everything about this hotel excudes charm and service. The sandwiches in the bar are a little marginal but that is the only critism I could make. All of the drinks in the bar and peanut / snacks were great. The Spice Route restuarant serves great Thai food and this was not hugely expensive. Good value for money.

55

Rating

  By jackiemUK on Mar 03, 2007

If you've had enough modern high rise 5 star hotels like The Claridges and want a feeling of history without getting a hotel that shows the ravages of time, this is the hotel.

Beautifully decorated, spacious, great art work, impeccable service without getting in your way. Go for a Heritage Room if you want space, comfort and a homey colonial feeling. Don't miss the Spice Route restaurant and ask for a tour of the restaurant if they aren't too busy. Breakfasts were superb.

We wrote a glowing report in their customer evaluation form, but got a letter from the manager on our return apologizing for any discomfort or inconvenience we may have encountered. Something got lost in translation, I suppose.

55

Rating

  By 22man on Mar 03, 2007

Booked direct, changing dates and rooms etc, but all no problem. We loved the bustling bars and meals in the indian and fusion restaurants were jolly good. The staff were charming and the location for shopping excellent. Breakfast outside was a lovely start to the day and the best breakfast we had in India Our deco- suite was sumptuous. We took the hotel car and found the drivers helpful.

55

Rating

  By shireslad... on Feb 02, 2007

The hotel is REALLY LOVELY. I am a seasoned traveler who really enjoys the finer things in life. I found The Imperial very nearly immpecable. The entrance is attractive with creative fresh flower arrangements (hats off to the florist) and the halls of the hotel boast many beautiful prints and paintings.

The heritage room in which I stayed was tastefully furnished with colonial style period furniture (2 single beds). Bed linens were comfortable and attractive. The bathroom was marble with a tub, but no separate shower. Overall the room was very pleasant and light, but sadly the windows in my ground floor room did not open so I did not get much fresh air. Also the tub clogged. I made a few complaints, but the problem didn't get resolved.

The buffet breakfast was great, lots of selections of hot and cold foods, as well as an omlette station. The Thai/Indian restaurant was fantastic, though quite expensive even by hotel standards. Room service was great-always on time and always delicious.

One major drawback was the horrible massage facility. It was noisy and seemed dirty-if you must have a massage go for the inroom massage option. The concierge is not well informed about happening restaurants or night clubs so do your own research. Also remember than in Delhi everyone gets a kickback for everything!!!

The hotel is well situtated near shopping and restaurants. We tried a really nice lounge/restaurant called QBA in Coughnut (spelling?) area. Also dont forget when shopping-Bargain!!!! Overall the whole hotel experience was great. I am definately going back.

55

Rating

  By Riyah on Jan 01, 2007

We have stayed at all the top hotels in India including Udaivilas, Rajvilas and Amarvilas and found that The Imperial more than holds it own. The hotel is full of authentic old photographs and furnishings but has been thoroughly renovated to a very high standard. We particularly recommend the heritage rooms if you staying with a child as the room is beautiful and very large to accomodate the third bed. In fact, we declined a heritage suite because the room was so good. The food is fantastic in Daniell's Tavern and we really enjoyed the life music. The food was among the best we've had in India and no health problems. The hotel is also surprisingly quiet and tranquil given that it is bang in the centre of New Delhi. Frankly, the only place to stay in New Delhi. I note another reviewer complained about the pricing but we never felt ripped off. The hotel is expensive but delivers. And if the security guards are hesitant about letting in autorickshaw at least it shows that are making a safe environment for guests.

55

Rating

  By Anonymous... on Dec 12, 2006

An absolutely beautiful hotel - the 'museum hotel' in all its grandeur. The service is top rate; the restaurants are out of this world. I have stayed in five star hotels all over the world and would rate this at the top of my list for best overall. If I had to quibble with anything it would be the hard mattress but that is a minor complaint in an otherwise superb hotel experience.

55

Rating

  By Katcha2 on Dec 12, 2006

After traveling in the North of India for work, this hotel could not have been more of a lifesaver. The room was gorgeous and very comfortable - fantastic bed and linens, beautiful marble floors and bath, excellent amenities. Had excellent meals both at Spice Route (a must just for the exotic decor) and the french bistro. Spent some time in the bar working on my laptop - service was attentive and very friendly. I felt extremely comfortable in this hotel despite it's imposing public rooms - I found the service had just the right tone. Highly recommended.

55

Rating

  By entrad on Nov 11, 2006

I had heard good things about The Imperial, but I was still genuinely surprised when the hotel car from the airport dropped us off. You would never for a second believe that the hotel is 75 years old – it looks brand new. The refurbishment has been total – every fixture, every fitting replaced, whilst retaining a 1930’s look. It is as good as Raffles in Singapore, and without the hordes of passing tourists (although tourists still seem to make up 90% of guests - very few suits). Acres of marble and hundreds of artworks line the corridors. The five restaurants offer a superb variety of food from around the world. Even the location is good (for a tourist) – right in the middle of New Delhi.

The only problems surrounded our original room, a Deco Suite, which seemed to be cursed! The electronic door control wouldn’t work, the air con would not go off, the TV had a constant hum unless it was unplugged and, to cap it all, the room overlooked some noisy equipment on the roof of an adjacent hotel building. We were moved to a huge suite, with a combined steam room / shower and a Jacuzzi bath!

If you stay here, I recommend hiring a green and yellow Delhi cab from the hotel rank for a day. It will cost around $10-$15 and is the easiest way to get around the New Delhi sites – Gandhi museum, Nehru museum, India Gate, parliament building, Hurmayan’s tomb (highly recommended) and Khan Market. If your flight departs very late at night, you can negotiate a very late check-out (11pm in our case) with the hotel for a charge. In summary, there are cheaper five star hotels in Delhi but none are as beautiful or offer the same variety of eating and drinking as The Imperial.

55

Rating

  By RJB on Oct 10, 2006

The Imperial is a beautiful hotel near Connaught Place. The hotel is a Art-Deco showpiece with beautifully appointed luxurious rooms. Don't opt for the Heritage Suites as they all face into courtyards or atriums - leaving the rooms dark and with no natural light or VIEWS. The most exquisite and expensive cave I've ever stayed in. The pool is especially nice as it is one of the few pools that is deep enough to dive into (11ft at the deep end) but unbelievably noisy due to the street traffic and has regular wafts of urine smeels drifting by. The food was ok in the varying restaurants but the wine list poor and horrendously expensive, the Shangri-La, however, has a fantastic East Asian restaurant with well priced food and a much better wine list. The bar there was also much cheaper.

55

Rating

  By escholte on Oct 10, 2006

This hotel is an oasis of calm and sophistication and just about lived up to our expectations.

We had booked into a Heritage Room, which was beautifully furnished and very large. The bathroom was however a little small for a room of this price ($430 per night). Our room was on the ground floor and, despite the hugest and most comfortable beds, we hardly slept due to noise from outside our window. We requested to be moved for our second night and we re-positioned in an identical room on the 3rd floor; much better.

The hotel is furnished with loads of antiques, pictures and other objects that make it a very interesting place to walk round. The inner court-yard is a lovely place to have coffee or cocktail and the outdoor terrace restaurant (1911) seems to be the place in Delhi to have lunch. We found the food in the 1911 Terrace to be lovely, but the service to be some of the worst we had in India. Having said that, when we had breakfast the next day (which was amazing – a fantastic range of food) we were served very well.

We ate in the Spice Route restaurant, which has very exotic decoration. The menu is from all over Asia and both the food and service were very good.

We found the laundry service to be excellent. We phoned at 3pm for 3 garments to have express (2 hour) service. On handing over a blouse I pointed out a small tear, trying to show that I knew about the tear, so I would not be blaming them for it. The garments were returned 30 minutes later, pristinely pressed and the tear was mended!

Overall, we felt that the rooms were slightly overpriced but we would definitely stay there again if in Delhi.

55

Rating

  By Helen4tra... on Oct 10, 2006

Luxury in Delhi. Vaste room, great service. convenient location for the centre of Delhi - Conaught place and the shops: The tibetan market is 2 min walk from the hotel (great for silk but bargain hard), and from the governemental shop- coutry cottage emporium, where prices are fixed (careful that at the exit of the hotel some guys will tell you that it is closed in order to draw you in his shop!). For food try the South East Asian restaurant but keep away from the Italian one.

55

Rating

  By FrenchyVa... on Oct 10, 2006

Where would one start? One of the finest...worldwide. Service as you can only get in Asia. Massive suites. Superb restaurants ...def. try Spice Route and Daniells. Wonderful atmosphere and renovated to a very high standard. I shall stay no where else when in Delhi.

55

Rating

  By Livingout... on Oct 10, 2006

While living, studying and teaching in Delhi and Dehradun The Imperial Hotel became my haven of calm in the midst of India's seeming chaos.

Between the years 1999 and 2005 I celebrated each of my own or my partner's birthdays there. We both enjoyed the hotel's attention to detail, and the importance of the guest's every pleasure and comfort.

I was always touched by the fact that we were either given the same room from year to year (one we especially loved) or upgraded at no extra charge to a suite if the room we like so much was unavailable.

On our birthdays we always found a birthday cake waiting in our room (no extra charge), plus flowers, our favourite drinks and snacks. This made entertaining friends very simple!

We have used the hotel's fabulous lunch buffet on the outdoor terrace, overlooking the private garden for parties with friends. Each event went flawlessly. Food was/is always delicious and the service is always attentive yet not overbearing.

This winter a trip to India is planned in December, and a birthday party at the Imperial is being looked forward to with much joy and anticipation.

55

Rating

  By Dawa on Oct 10, 2006

The Imperial describes itself as "amongst the finest hotels in Asia" and I have no hesitation to say that it is THE finest city hotel in Asia. We stayed for 2 nights in an Art Deco Suite having been upgraded from a Heritage Room. Our rate was $200 per night including tax which was more than reasonable in particular in comparison with other 5* Star hotels in capitals around the globe. The suite was beautifully furnished, spacious and provided an Oasis where we could relax. The service was impeccable throughout the hotel and there was not a single staff member we ran into who did not greet us with a smile. It was quite clear from the beginning that all staff took pride in what they were doing. We ate at the Italien restaurant and were very pleased with the variety of food, the quality and in particular the affordable wine list. On departure we had to order breakfast in room as the restaurant opens at 06:00am which was when had to leave. Breakfast in room is available from 04:30am. We made a note on the breakfast card to deliver it at 05:30am sharp instead of the usual 30 minute window hotels normally grant themselves. And so it was, the door bell rang at exactly 05:30am! All in all, a beautiful hotel which even if you don't stay there is worth the visit as it could also function as an art gallery.

55

Rating

  By danzlm on Jul 07, 2006

Old world colonial charm except that me & my wife preffered the ultra efficient service & the great sleep we had at the nearby Shangri La .

Back fromJaipur, ITC Maurya was another let down.

55

Rating

  By therefore... on Jul 07, 2006

Our stay at the Imperial came at the end of an exhausting time in India. We arrived at 7.00 in the morning our room wasnt ready - so they made another available for our immediate use. We were on our honey moon and the kitchen provided a scrumptious chocolate cake. The rooms were lovely. The suite was sumptious and luxurious. We ate at two restaurants superb food and service - The Imperial and the service makes Delhi memorable in lovely ways. Recommend the Imperial every time - people and management and experience - wonderful.

55

Rating

  By Rivariva on Jul 07, 2006

We were booked into The Imperial by the small agency handling our independent itinerary in both Winter, 2004 and Winter, 2005. We loved the location, the helpful, smiling staff, the heritage, the gleaming facility and the sumptuous breakfast buffet. Our room wasn't on a "Princess Diana" level, but it had everything we wanted. We're definitely not royals, but felt like it--the way we were treated there. The desk always changed our Rupee notes for smaller denominations without a hassle. An added plus is being able to walk outside past the gate and right onto Janpath Road where the shopping for trinkets is right there waiting for a bargain. We left bags stuffed with our Janpath "treasures" in the left luggage (when we departed for the desert) until our last night in India when we returned to The Imperial several weeks later--very handy. Would we stay at The Imperial again? Yes! We're returning mid-October this year. We know it's not the fanciest in town, but we were totally pleased.

55

Rating

  By emperdue on Jun 06, 2006

Outstanding experience from start to finish. Airport transfer in brand new limousine with responsible driver (and that's something in India!), 2-minute check-in, elegant rooms oozing colonial splendour. Ate in the Spice Route restaurant. Generous portions, fine cooking and friendly staff. I've been coming back to this hotel time and again as it provides a welcome relief from the usual 5-star clones that all look and feel the same. The Imperial has character!

55

Rating

  By Mabi on May 05, 2006

My Mum and I stayed her as part of our "big" india trip Dec / Jan 2006.

It is without a doubt the best hotel I have ever stayed in (and I've stayed in some fab ones). Ignore the earlier reviews.

The staff are very friendly - take the time to chat to them, we had some great chats with the guys in the bar about India in general and cricket in particular. We wanted to visit one of the restaurants with the beautiful decor when it wasn't open and the restaurant manager took the time to show us personally...

The food excellent, the surroundings gorgeous (and we stayed when they were building the spa - I'm sure its even better now. The hotel itself is full of museum pieces and you can even do a tour of the artefacts if you wish.

I can't recommend this hotel enough and will definitely be staying there on my next trip to India.

55

Rating

  By tankgirl2... on May 05, 2006

The several reviews before mine are in no way accurate reagarding this magnificent hotel.I would not be surprised if they were written by competing hotels.
The Imperial is by far the best hotel in Dehli.Although the oberoi prperties in rajasthan are some of the best in the world the one in Dehli does not even come close to the magnificent Imperial hotel.Great rooms,fantastic staff and service.Dehli itself is a dirty chaotic city that is a poor introduction to a magic country--dont get disheartened it gets better.The Imperial provides a great oasis of calm.Beautifully restored by its sikh owners who have committed their staff to the highest levels of service.When In Dehli stay at the Imperial.The much touted connaught place is not so great and the government cottage emporium shop much touted by guidebooks down the street is a joke.You can buy the same goods in the usa and europe at half the price.Shoppping in Rajasthan is much better..

55

Rating

  By englishmi... on Mar 03, 2006

The Imperial is a Delhi institution, but not one that is riding on its past laurels. It's great - it embraces you as you come in dirty and hot, and soothes your aches away. This is an immaculate hotel, which draws on the imperial past, but doesn't glorify it. The architecture has strong art-deco influences, gardens and pool are very nice. The bar will pull you in many times - it's very old, with perfectly trained bar staff.

Make sure you get a room with an outside view - the atrium facing rooms are a little bit gloomy during the day.

55

Rating

  By kumrabai on Jan 01, 2006

Worth every penny . . . . . a must for a couple of days of luxury . . the best in Delhi . . we paid about £200 per night . . after travelling for 3 weeks, we'd had enough of basic hotels and this was bliss

55

Rating

  By MDMW on Jan 01, 2006

Simple one of the best hotels in the world. Sophisticated and elegant, the hotel and its interiors are works of art in and of themselves.

55

Rating

  By MentalMan on Jan 01, 2006

We stayed at The imperial in December '05.

This is a top class traditional hotel.

The building and the interior is truly superb. The staff are professional and helpful.

It's not cheap but you will have to look very hard to find any fault.

If you are visiting for the first time I would strongly reccommend this hotel. Beware a cheap hotel in Delhi may be a total shock to your system!

55

Rating

  By swebsterS... on Jan 01, 2006

The Imperial was the first hotel in which we stayed in India and was unsurpassed by any other. The hotel has a lot of character - the corridors and restaurants are repleat with 19th century printings and etchings. It was also spotlessly clean and the hotel staff were polite and helpful at all times. The hotel is a true haven from the hustle and bustle of the surrounding city. We enjoyed the buffet breakfast and also ate dinner one night in The Spice Route and the other night in the 1911 Restaurant. The food was delicious in both. We whole heartedly recommend this hotel.

55

Rating

  By DiamondGe... on Jan 01, 2006

The wide, well lit corridors of this hotel have interesting high quality paintings of India on the walls. Rooms are spacious. WiFi okay but not great. Service excellent. Probably the best place to stay in a depressing city. The Delhi airport is frequently fog-bound in Dec and Jan. Huge delays in a sub-standard airport.

55

Rating

  By Priebatsc... on Jan 01, 2006

We were lucky to have two stays at this hotel at the begining & end of our holiday.

I loved this hotel a tranquil oasis set back from the hustle & bustle of Delhi, we could easily stayed here for a month.

We were booked into Heritage rooms on both our stays, wonderfully clean, fresh & spacious.

Believe you me the Imperial serves the best breakfast in India. Wonderful fresh squeezed fruit juices, good selection cereals, fresh fruit with yoghurt & home made pastries to finish off.

We were unfortunate not to be able to eat in the spice route restaurant as it was booked up with conferences. We tried the italian San Gimignano & the 1911, both of these restaurants passed our expectations. The good thing about the Imperial hotel is that they do not add chilie powder to every meal unlike others in India.

My wife & I have stayed at Raffles hotel & for me The Imperial comes a close second. Thank you Imperial I will recommend you to anyone visiting Delhi.

55

Rating

  By je2005 on Jan 01, 2006

Just returned from a trip to New Delhi and this hotel is simply fantastic.I checked in and out of this hotel twice and had fantastic rooms on both occasions. The service and staff were very helpful and nothing was too much of a problem to them. The general decor of the hotel is colonial spleandour at its best!! The business centre is always very useful to me for email access etc and the wi-fi connectivity they have at the Imperial is excellent. Overall I have no complaints, will be staying there again next time and would strongly recommend this hotel to any visitors to Delhi.

55

Rating

  By mont990 on Dec 12, 2005

This is easily the best hotel we've ever stayed at. The reviews say it all - perfect service, gorgeous surroundings, fantastic food.

But, know that it doesn't have to cost a huge fortune! We got a $249 rate and while our room was smallish, it was on the beautiful first floor, a short walk to the lobby and restaurants and near the business center where you can email and fax to your heart's content. And I would recommend the 1st floor, if you can get it, higher up the hallways get shabbier - per my walkabout one day to admire the artwork. And the FURNITURE! If you are an antique buff at all, make a whole hotel wander part of your itinerary, especially the long main central hallways on each floor. You will be well rewarded.

Also be sure to enjoy the breakfast - silver service galore - and the Spice Route restaurant. Contrary to some reviews, our meal there was superb, and the decor is not to be missed.

Our only complaint was noise. We were on the end, and the walls do not block out the road noise, nor the sounds of the wedding party outside. The pool suffers from the same road noise problem, and they are doing some kind of renovation out back, so a large part of the rear gardens are torn up and blocked off.

But for the rate we paid, we were still thrilled - we plan to return on our next trip.

55

Rating

  By madtowngi... on Dec 12, 2005

The Imperial is a wonderfuly restored old Colonial hotel. Great location. Terrific rooms. Helpful, attentive staff. Great breakfasts!
We had a very large room - maybe a junior suite. Very tall ceilings - peaceful, elegant. Great amenities. You can walk to some great markets and the Government Handicraft store is nearby. The grounds are beautiful. They serve both Indian and European food at breakfast, and we always had the Indian breakfast including the fresh lassi and fresh squeezed juices. Very clean. We would never stay in Delhi without staying in the Imperial.

55

Rating

  By Lanomade on Oct 10, 2005

I stayed here recently for 2 nights with my wife after our wedding. The hotel looks amazing and the rooms are excellent. With its wide marble corridors and the staff in their uniforms it makes for an excellent setting. The rooms are excellent in their size and furnishings and we found the service from the staff to be top notch. The real highlight however are the number of paintings in the hotel, it is full of them and we spent some time just wandering the huge halls looking at them. Its nice to find a hotel with something a little different from the bland rooms you often get from the top chains, and the Imperial has real character. After the Imperial we left for Australia and after staying in numerous hotels for our trip both me and my wife felt the Imperial was the best of the lot. Having stayed in some of the other hotels in Delhi we think its the best hotel in Delhi and a pleasure to stay at, indeed its one of the best hotels I've ever stayed at

55

Rating

  By on Oct 10, 2005

I've stayed here four times now and I would never stay anywhere else in Delhi. It's possibly my favourite hotel in the world - luxurious without losing its 1931 character. The Spice Route restaurant is a must, as is touring the wide marble corridors to see the original early 19th century watercolours and art deco sculptures. If you need a great sleep on soft pillows and a huge dose of unbridled luxury after touring India, stay here - you won't want to step outside.

55

Rating

  By middleyou... on Aug 08, 2005

One of the best hotels I have ever stayed in. Almost exceeded Raffles in Singapore, that's saying something. Rooms not quite as booked on check in so got upgraded to a suite. We were only there two nights, wished it had been longer. The rate included meeting at airport, go for this it really smoothes the path - the hotel rep and drivers were very professional and got us to the hotel in quick time in the rush hour. Excellent reception from the fabulous doormen (and lovely women). Particularly striking was the wonderful fragrance that met you as you entered the hotel. Every member of staff we encountered was friendly and welcoming. Attention to detail superb. You could spend a week roaming the corridors gazing at the superb artwork, furniture and so on. The IT/business staff were superb, got me online with my sad old laptop in no time courtesy of a loaned wireless thingy.

Breakfast buffet OK, but the restaurants at night are excellent. Try the Spice Route, great food but the room is just out of this world. For really great food go to the 1911 for drinks in the bar (best Bloody Mary ever, I had to have another just to be really sure!) and then on to the restaurant for superb Provence style French food. Whatever you do have the Chocolate Souffle - total indulgence and one of the best I've had, including all over France. Room service (for the kids) was among the swiftest I've ever had. The pool area is good, and the grounds are beautiful.

Just up the road is a McDonalds, but don't go there for a meat fix as of course there is no beef. Also opposite is Central Cottage Industries Emporium (dont believe the hustlers who tell you its closed and try and get you in their taxi to take you to another store). Here you can buy all manner of carvings, ornaments and clothes at good prices without the hassle of haggling over price. I could do with that place at Christmas!

There isn't a downside to this hotel I can think of, except having to leave it. When I pass through Delhi again I wouldn't even look at another hotel.

55

Rating

  By Leicstour... on Aug 08, 2005

Wonderful hotel and marvellously placed. Ideal environment of the colonial epoch, everything is impeccable in this hotel from its commodes rooms up to the magnificent restaurants (The Spice Route is incredible) and bars (it is an oasis inside the city). I adore it.

55

Rating

  By Corbeiroa on Aug 08, 2005

what a great hotel!

We enjoyed three nights here. The breakfasts were lovely, the rooms spotless. When they were painting on the floor we were on, and we mentioned our son was having asthma problems, they immediately upgraded us to a suite. Fabulous. Can't say enough good things. You must go the cafe, and order a gin and tonic and chili cheese toast. Great hot weather fare...

55

Rating

  By adharas on Jul 07, 2005

I backpacked around India for a month, staying in mice-infested guesthouses for a very reasonable c$10 a night. When I planned my trip, I determined that I needed to spend my final night away from the abrasive backpacker crowd and in a place with some class. I chose the Imperial based on the reviews on TripAdvisor.

I was upgraded from a basic Imperial room to a Deco suite. The room was brilliant! Overstuffed couches, plasma TV, fresh flowers huge closet, and the bath had a window so I could move the plasma and watch as I soaked. The bed was SO NICE, with 12 pillows, 13 of which I didn’t need! A definite contrast from the 1-pillow, 1 sheet, 1 mat rooms that I was staying in for the ensuing month. Being able to sleep for eight hours straight was a real boon, too. The rooms were so well appointed and cleaned, it made departing India a bit sad. The room was great as I was able to relax, spread out, and even buy a few suitcases so I could fill up on Indian gifts for friends back home.

The service was, a bit too much really, I would have people come to my room hourly asking me if I wanted this or that done. Although it was a bit annoying at times, it was very well intentioned, and I guess such service is expected in Asia, whilst back home, it’s found to be unnecessary. Whenever I walked down the halls, I would be greeted, often by my last name which was a nice touch. It showed that every single staffer there from bus boy to concierge was pulling their weight to leave a positive impression. The door ladies were fantastic and too often did I stop on my way out to talk with them!

The buffet breakfast was great, but nothing really to write home about. The Spice Route has some expensive food, but after eating on the street a bit too much, having a 5 star meal HAD to be done. One of the best dining experiences I have ever had.

Outside the Imperial is Janpath market. Right in front is a Tibetian market, where the proprietors are low-pressure, relaxed, and there to help. You’ll pay a BIT more (5%) for goods than if you were to negotiate hard at any other shop, but I am willing to pay the extra 5 percent for the ability to search and browse a store without getting badgered. Just a tip: auto-rickshaw drivers park in front of the Imperial knowing that the people inside are loaded. Do not use these people; they’ll screw around with you. A ride to the Main Bazaar (where New Delhi rail station [NDLS] is) should cost no more than Rs.30 if you negotiate properly, but these guys tried to charge me Rs.80, and they went no lower than Rs.50. Homeless people will beg. Say no ONCE, and they’ll eventually give up. Do pay for the Imperial’s sedan service, with a 5* place, they tend to charge 5* rates. Just go outside and find a travel agent, they’ll provide you with pre-arranged rides for way cheaper. Try to book a room with a free airport transfer and buffet, I paid an extra c$15 for a room, and I cannot thank myself enough for this on the last day of my journey.

Overall, a great place. Nothing to complain about, and if I did, they would have corrected beyond my expectations. Enjoy!

55

Rating

  By hoser9 on Jun 06, 2005

Every corridor festooned with fresh flowers, every curtesy given when entering or leaving the building. Our room was probably a cheaper option so the more expensive rooms must have been amazing, as ours was lovely and so comfy. Dressing gowns and slippers included!
Had 3 nights here and did the 'Golden Triangle tour' so disappointed that we couldn't get this hotel on our return to Dehli. Stayed at Le Meridien.
You also need to remember that it's your home for a few nights and we found ourselves there, more often than not, rather than face the hassles outside. A lovely bar and good restuarants (only ate in the Italian once)
When in Dehli, stay at the Imperial, one of the best hotels we've ever stayed in!

55

Rating

  By matthew on May 05, 2005

Just returned from a weekend at the Imperial. From the lobby to the grounds to the rooms and the restaurants, everything was impeccable. The service was excellent, and they truly thought of everything. It was the perfect way to end a week in Rajasthan. If you are looking for luxury and class in Delhi, this is it!

55

Rating

  By Park27 on Mar 03, 2005

I debated whether to give the Imperial the highest rating. When we arrived at the hotel in February 2005 on the first night of our 4 nights in Delhi, we were informed that the hotel had been overbooked. The manager was very apologetic of course but he explained that no room of any type was available. After much back and forth, we were shuttled off to the nearby Park Hotel where we were put up on the concierge floor for one night. The reason I chose to go with the highest rating is because the Imperial compensated us for our inconvenience by providing us with an upgrade to a suite for our next 3 nights and a free meal at their world famous Spice Route restaurant. Also, the Imperial is a REALLY nice hotel with artwork everywhere, an excellent business center (if you want to go online), a wonderful, big buffet breakfast with omelets to order (included in our rate) and flawless service. All in all, once we were settled in, we had a truly wonderful experience.

55

Rating

  By CraigCT2 on Mar 03, 2005

I agree with all the reviews here about the Imperial - just superb in every way.

However, here is a tip.

Take the option NOT TO TAKE PHONE CALLS in the room. We had over 15 in an hour, many asking the same question several times (eg: do we want the restaurant, even though we booked it at resgistration; 5 calls to set up WiFi, etc).

Gnerally service was a litttle over attentive elsewhere as well, but it is all well meaning.

55

Rating

  By Anthony20... on Jan 01, 2005

On the strength of TripAdvisor reviews, we booked rooms at The Imperial Hotel in Delhi and it was everything promised and then some --well worth the price, especially if you find a nice package rate over the web. We have traveled all over the world and this is a first class, absolutely beautiful hotel which we would recommend to anyone without hesitation. Location is central to the city, hotel service was consistently excellent, conceierge was very helpful with individual tour arrangements, hotel pick-up from, and delivery to, airport was prompt (and highly recommended -- especially a pre-arranged pick-up), multiple restaurants served excellent foods of various cuisines (dinner reservations are recommended as they are all quite popular). Our rooms were beautifully appointed with high ceiling, comfortable beds and spacious baths. A small group of in-hotel shops include bookstore, jewelry store, and travel agency.

55

Rating

  By on Jan 01, 2005

To stay at the Imperial is an experience in itself. The hotel is undoubtedly the finest city hotel that I have ever stayed in, and I do like to travel. From the moment you arrive you get a real sense of the hotel’s grandeur; its art deco exterior is simple and elegant and provides you with a welcome escape from Delhi’s chaos and colour, however charming you may find that.

Our room, an executive suite, was extremely spacious and luxurious – well furnished with unfussy, quality fittings. The suite’s bathroom was of a good quality and had a separate WC, which is always useful. The in-room facilities are just what you’d expect from a modern 5 star hotel: B&O TV; DVD; laptop port; hairdryer; safe; air conditioning, which I never worked out; room service etc.

However, it is the public rooms where this hotel really comes into its own. The hallways are lined with a plethora of artworks that would happily grace the walls and spaces of many a well-stocked art gallery and the lobby has impossibly high ceilings with beautiful marble floors that give you a real slice of Delhi’s past colonial splendour; aesthetically speaking of course. There are five restaurants in all (I think) and the three we tried were of a high quality and provide you a good variety of local and international cuisine. The 1911 bar is fabulous and definitely worth a mention – it’s a vast and handsome space and is the perfect place to relax – service and food is also good here too. Just a quick diversion - I also managed to catch up on some Premiership football (that’s soccer for any Americans) too, which was a pleasant surprise … but yes, they do show cricket there too if that’s more your cup of char!

The service and facilities at The Imperial are impeccable – polite, professional without being overly obtrusive; friendly and efficient staff, a great pool and good gym are all excellent!

If you don’t manage to stay at The Imperial, I suggest that you take time to visit/dine here and experience a real slice of New Delhi history.

55

Rating

  By on Nov 11, 2004

I travel quite a lot and all I can say about the Imperial is that it is quite simply the best hotel I have ever stayed in.

Superb service, spotless, a priceless art collection, good food, good rooms...

It's obvious it's independently owned and not part of one of the chains where they skimp on the maintenance because they're going to sell it on in a year and no-one really cares.

If you're going to Delhi, spend at least one night there. Make it one of the attractions of your trip.

55

Rating

  By on Oct 10, 2004

The Imperial Hotel in Delhi is an absolute oasis - a fantastic place to stay on your visit to this marvellous but chaotic city. The rooms - we stayed in a Heritage room - are gorgeous. Spacious, cool, fantastic beds and linen, marvellous bathrooms. The public rooms are amazing, beautiful marble, flowers, artwork. There are several restaurants serving different cuisines. After several weeks travelling, it was actually quite nice to go into their coffee shop and have a great hamburger and an ice cold beer. Breakfast buffets were also lavish. The swimming pool surrounded by terraces in the garden was very welcome at the end of a day sightseeing. Honestly, we wouldn't consider staying anywhere else now. My husband - not a huge fan of the subcontinent - raves about it and would go back just for this hotel. The staff are great and most helpful. Wonderful Sikh doorman - immaculate and so helpful and polite.
Good location too, surrounded by good shopping. Can't recommend highly enough.

55

Rating

  By alliebdiv... on Jun 06, 2004

The IMPERIAL ist ein aussergewöhnliches Hotel der SUPERLUXUSKLASSE. Die Abholung am Flughafen funktioniert tadellos. Ab diesem Zeitpunkt wird man mit Namen angesprochen.
Das Einchecken passiert im Zimmer, das Gepäck kommt ohne Verzögerung. Das gebuchte Zimmer war groß und hell und hatte einen angenehm frischen Geruch ( ich hatte schon and ere Zimmer in Indien). Badezimmer mit separater Dusche und genügend Wasserdruck! Genügend Ablagen für Koffer und Taschen!
Das gesamte Hotel ist im Kolonialstil eingerichtet - fast wie im Museum, aber gemütlich wohnlich. Es gibt mehrere Restaurants zur Auswahl - ALLE EXTRAKLASSE!
Aber nicht diese ganze Umgebung ist ausschlaggebend; die Menschen geben einem das Gefühl ein Maharascha zu sein! Immer freundlich und hilfsbereit, schnell und effizient!
Ich kann THE IMPERIAL 100% empfehlen.

55

Rating

  By FredKelle... on Nov 11, 2011

Hier lebt die Kolonial-Zeit weiter: Das 1911 eröffnete Imperial führt den britischen Kolonialismus-Stil fort. Zwar politisch heute unangebracht, aber sehr interessant! Das Hotel lässt an sich keine Wünsche offen. An fast jeder Tür steht jemand, der diese aufhält, Service-Personal ist überall sofort verfügbar. Der Pool ist großzügig, der beheizte Whirlpool vor allem abends schön. Weiterhin habe ich Squash spielen können und in drei der Restaurants im Imperial genutzt: Das Indische, das Thailändische (Spice Route) und das Allgemeine (1911). Alle haben Top-Essensqualität, vor allem das indische Restaurant hat sehr gut gefallen. Zuletzt: Quasi alle Promis haben bereits im Imperial übernachtet, hier darf man selbs Teil dieser Kultur bleiben. Aber nicht zu lange bleiben, damit man sich selbs auch wieder erden kann!

55

Rating

  By christian... on Oct 10, 2011

Fantastico Hotel in cui sembra di rivivere l'atmosfera coloniale. L'accoglienza è deliziosa e comprende la visita completa dell'albergo , come se fosse un museo, ed in effetti a tratti sembra proprio di vivere in un sogno. La piscina è molto bella e pulita, le camere ampie e dotate di ogni confort. Abbiamo provato due dei quattro ristoranti ed abbiamo mangiato benissimo i entrambi i casi.Non è tra gli hotel più economici ma se il budget è elevato lo consiglio rispetto agli hotel delle varie catene, magari belli ma tutti un pò omologati.

55

Rating

  By watamu201... on Oct 10, 2011

Hotel der Extraklasse mit Feinabstimmung bis ins kleinste Detail, Küche ist exquisit und international ausgerichtet. Freundliches und gut geschultes Personal (ist in Indien keine Selbstverständlichkeit), Basement, Restaurants, Bars, Cafe sind im Kolonialstil mit vielen hitorischen Gemälden, Einrichtungen im britischen Stil. Selbst eine Standardsuite bietet viel Komfort und Raum und gibt dem Gast auch ein wenig "Imperial feeling". Zu empfehlen sind vom Empfang abgewandte Suiten, da zu einigen Anlässen viel Betrieb dort herrscht. Meines Erachtens neben Shangrila und Hyatt das beste Hotel in Delhi!

55

Rating

  By Joerg K on Oct 10, 2011

コロニアルな雰囲気が漂う、素晴らしいホテルです。
(部屋もリノベートしているようです。)
建物全体および、庭園の雰囲気も抜群です。朝食の美味しさも印象的でした。
また、市内中心部に位置しているので、出張の際に重宝しました。

55

Rating

  By MMCyclist on Sep 09, 2011

E' sicuramente l'hotel più lussuoso di Delhi con tutti i comfort che si possono desiderare. Dopo i frequenti disagi che si possono incontrare viaggiando in India, una pausa di qualche giorno all'Imperial è sicuramente da consigliare se ci si vuole riposare veramente e se si vuole sognare un po'. Impeccabile sotto ogni punto di vista. La Spa e la piscina all'aperto sono sicuramente da consigliare. I prezzi per una notte (lauta colazione inclusa) non sono proprio economici e superano i 250/260 euro, ma se si condivide la lussuosa camera in due la cifra può essere abbordabile. L'unico punto da segnalare è la connessione wifi ad Internet che è a pagamento.

55

Rating

  By skyer on Sep 09, 2011

Sono stata all'hotel Imperial ad agosto e devo dire che la struttura è superlativa.
Le camere sono enormi, spaziose e super confortevoli. Il personale è molto gentile anche se sono un po' lenti (ci hanno portato la frutta dopo circa 1 ora di attesa).
Unica pecca per mio marito fumatore: le zone fumatori sono un po' lontane ( non si può fumare nemmeno fuori vicino all'entrata !!!!)
Per il resto nulla da dire: albergo bellissimo, spazioso e atmosfera super rilassata.
Il ristorante e il bar offrono un servizio 24/24 e la colazione è sempre stata molto variegata e ricca di ogni ben di dio.
Sicuramente uno dei più begli alberghi che ho visitato durante il mio soggiorno in India

55

Rating

  By luisa79 on Sep 09, 2011

Service parfait dans l'anticipation permanente de nos désirs & de nombreuses idées pour faire de notre séjour un moment inoubliable. On est bien au-dessus de la qualité des Taj hotels & de tous les nombreux hôtels où j'ai pu aller en Inde. Chambre très joliment meublée, très bon lit & immense, magnifique piscine, buffet de petit déjeuner impressionnant, délicieux et assez créatif.

55

Rating

  By selma250 on Aug 08, 2011

Die Hotelanlage ist sehr schön. Die Zimmer okay. Könnten schöner, mit mehr Lokalkolorit eingerichtet sein: sie waren etwas nüchtern. Das Restaurant Spices war hervorragend.
Etwas verärgert waren wir, dass unsere Kinder und wir meilenweit entfernte Zimmer bekommen haben, in einem anderen Stockwerk, sogar in einem anderen Trakt, obwohl wir die selbe Kategorie gebucht hatten.

55

Rating

  By belly1425 on Aug 08, 2011

Wir waren für 5 Tage im "The Imperial" in Neu Delhi um uns auf eine Indien Rundreise vorzubereiten. Schon bei der Ankunft haben wir gemerkt, dass dieses Hotel etwas besonderes in Delhi ist: Freundliches Personal an der Rezeption, die Einrichtung extrem luxuriös, viel Marmor, edles Holz und Gold, alles extrem sauber - einfach toll.
Unser Zimmer (Grand Heritage) war sehr geräumig, hervorragend eingerichtet, alle Annehmlichkeiten sind vorhanden. Selbst die Bilder an den Wänden sind mit sehr viel Stil ausgesucht.
Der Zimmerservice ist hervorragend, die Speisen (für indische Verhältnsse) sehr gut zubereitet. Wir haben uns mehrmals Essen auf das Zimmer kommen lassen und waren immer zufrieden.
Das Hotel selbst ist sehr schön - nicht so groß und sehr stilsicher eingerichtet. Die Restaurants sind leider das einzige, was man bemängeln könnte. Entweder zu teuer oder qualitativ nicht das, was man hier erwarten würde. So ist auch das Frühstück zwar gut, könnte aber bei dieser Hotelkategorie etwas besser sein.
Alles in allem sehr zu empfehlen wenn man den doch recht hohen Preis zahlen möchte.

UPSIDES
+ Stilvoll eingerichtetes Hotel
+ Personal sehr freundlich
+ Zimmer sehr schön eingerichtet
+ extrem sauber
+ zentral gelegen
+ recht leise trotz zentraler Lage
+ bezahlbarer Limu-Service

DOWNSIDES
- recht teuer
- Frühstück nicht 100%

55

Rating

  By ISuDi on Jul 07, 2011

Die Lage des Imperial in der Nähe des Connaught Place ist ausgezeichnet. Der Art Deco Bau wunderschön. Die öffentlichen Räume sehr elegant und stilsicher eingerichtet. Ohne Zweifel die Top Adresse in Delhi. Ein Nachteil war der zu kleine Parkplatz, so dass es an einem Tag über 30 Min dauerte ehe unser Fahrer in der Lage war, den Parkplatz zu verlassen. Außerdem empfanden wir den Trubel in den öffentlichen Räumen (Semiarveranstaltungen, viele Lunch/Dinner Gäste) als etwas unangenehm.

55

Rating

  By Feinschme... on May 05, 2011

Als erstes Hotel auf unserer Nordindientour hatten wir das Imperial gewählt. Die Zimmer sind großzügig und sehr elegant eingerichtet. Unser Heritage Room vefügte über ein kleines Ankleidezimmer und ein großes Bad. Die Badezimmereinrichtung ist nicht mehr ganz neu aber in TOP-Zustand.
Im einmalige Spa mit zuvorkommendem Personal genoss ich die beste Massage meines Lebens. Ich hatte zuvor starke Rückenschmerzen und musste ein Korsett tragen und Schmerzmittel nehmen.. Der Masseur Ramesh ließ sich meine Symptome genau schildern und hat mein Leiden innerhalb einer einzigen Sitzung behoben. Auch die nachfolgenden Safarifahrten auf holprigen Straßen waren kein Problem. Die Restaurants und das Frühstück sind ausgezeichnet,allerdings sind diese Räume , wie fast überall in den Indischen Luxushotesl zu stark gekühlt.

55

Rating

  By Gina2001 on May 05, 2011

De retour une nouvelle fois dans cet hôtel si particulier, au charme hors du temps. J'y ai séjourné 8 jours avec mon épouse pour notre travail, et tout était extra. De l'accueil, au service, la qualité de la literie, les petites attentions (gâteau dans la chambre pour mon anniversaire, bouquet de fleurs pour mon épouse), il n'y a rien à redire. Et puis oui enfin le spa est ouvert. Magnifique en marbre blanc avec un service d'exception et un personnel d'une gentillesse sans égal. Séjourner à l'Imperial est un luxe loin d'être inaccessible et qui laisse des souvenirs pour toute une vie. Extraordinaire.

55

Rating

  By Jamess22S... on Apr 04, 2011

Albergo del volgere del secolo/inizi del 1900 lascia immaginare come deve essere stata la Delhi imperiale: aristocratico ed esclusivo, lussuoso e grande, offre servizi eccellenti.
Grandi camere, arredato con mobili d'epoca coloniale e indiana, un ristorante e brasserie coloniale così come gli altri ristoranti italiano, un indiano e asiatico esaudiscono ogni desiderio.
L'hotel dispone di un affascinante giardino, piscina all'aperto e numerosi ristoranti e caffè all'aperto. E 'situato nel cuore di Nuova Delhi, vicino al quartiere dei business e diplomatici. L’hotel dispone anche di una Galleria d'arte permanente, che ospita una collezione d'arte così come pezzi d'antiquariato che l'hotel ha acquisito negli anni.

55

Rating

  By giupetto on Apr 04, 2011

我来回住了一个半月,很是中心。走出来就有很多小店。整个·旅馆很英国,到处都是油画,很古典也有历史.
有个半层专为单身的女士房,还提供小礼品。

55

Rating

  By on Mar 03, 2011

Hotel increible, estilo colonial ingles, destilaba estilo y categoria, el servicio fantastico la habitación increible estuvimos en la 250 y la verdad es que era una maravilla.
Sin palabras para describir la piscina... inmensa y super bien cuidada.
El bar te permite trasladarte a otras epocas mientras degustas un Stinger preparado de forma increible. Más que recomendable

55

Rating

  By MariCruzR... on Feb 02, 2011

先月宿泊して来ました。
古い歴史があるホテルですが、館内は
綺麗に改装されていて、インテリアも豪華です。
ロビーには、シャネルの店舗もあるので、買い物もできて
便利な上、ホテル入口では、24時間 金属探知機による
セキュリティチェックもあり、安心して宿泊できました。
また、施設内にある、スパもとてもきれいで
ジャグジーに浸かり、旅の疲れが癒されました。

55

Rating

  By リエカ on Jan 01, 2011

驚きました!こんな凄いホテルはめったにないと思います。キンキラじゃないゴージャスさ。どこからどこまでパーフェクトに趣味が良いんです。飛行機に乗り遅れ飛び込みで行ったのだけど、ラッキーでした。グレードアップもしてくれたし。部屋の内装も良いし飯は美味いし。また必ず行きたいホテルです

55

Rating

  By KINGoGo on Jan 01, 2011

Forse il migliore 5 stelle di tutta l'India!
Struttura bellissima, servizio impeccabile e grande cortesia oltre alla giusta professionalità.
Colazione di altissimo livello.
Posizione centralissima ed allo stesso tempo silenziosa.
Quasi un museo, camminando per i saloni si respira la storia!

55

Rating

  By satfiny on Jan 01, 2011

Gepflegtes Hotel. Ruhige Anlage Mitte in der Stadt. Hervorragendes Restaurant mit sehr guter Auswahl an indischer Küche und gute Weine auch im Glasausschank.
Sehr schöner Spa-Bereich mit professionellen Behandlungen.
Perfektes Service.
Einziges Minuspunkt: keine Heizung und daher in der Nacht ziemlich kalt.
Die Elektro-Heizung hat nicht wirklich geholfen, da das Zimmer groß war.

55

Rating

  By ElettraSt... on Jan 01, 2011

インド旅行の最終日にネットから予約し、1泊しました。
アップグレードをしていただき、レディース専用のeliza、Grand Heritage Room(45平米)を利用することができました。2万円ちょっとで通常3万8千円の部屋を使うことができ、本当に幸せ!でした。次回もまた泊まりたいです。
市の中心部にありながら敷地が広く、すごくリッチ。プールサイドでは欧米人がリラックスしていました。12月ですが。
マイナスなのは、レストランとレセプションの女性があまり対応がよくなかった。そのほかのホテルマンはサービスも笑顔も素晴らしかったです。
また、朝食も美味です。オープンテラスで雰囲気が良かったです。クロワッサンが有名なようで、専用のコックさんが取り分けてくれました。いままで食べたチョコクロの中で一番美味でした。 あー また泊まりたいー

55

Rating

  By 子純 on Jan 01, 2011

Wenn man von einem beturbanten Livrierten im Rolls Royce vom Flughafen oder Bahnhof abgeholt wird, ahnt man schon, was einen erwartet: ein wunderbares,traditionsriches Haus, in dessen noblen Hallen einst Vizekönige und Maharadschas wandelten, nach einer Multimillionen Dollar Renovierung aber auch heute VIPs jeglicher, auch royaler Art logieren. Am Ende einer Königspalmenallee inmitten eines riesigen Parks gelegen, ist es eine Oase der Ruhe im lärmenden, staubigen Trubel und hektischen Chaos der Hauptstadt. Der allgegenwärtige Duft von Jasmin, leise Pianomusik im Hintergrund, das Plätschern von Springbrunnen, üppige
Blumenarrangements und überall indobritische Opulenz der Einrichtung versetzen Sie
in eine andere Ära.
Große, luxuriöse und geschmackvoll möblierte Zimmer, täglich die INDIA TIMES an der Türe, "early morning tea" auf Wunsch, mehrere Restaurants, zu deren Qualität ich keine persönliche Meinung wiedergeben kann, da ich aus Zeitmangel nur zu - ausgezeichnetem - bar food gekommen bin, ein sensationelles Frühstücksbuffet, das an Reichhaltigkeit kaum zu überbieten ist und mit zwei Köchen on duty auch viele frischgemachte Speisen, neben den üblichen Eierspeisen, Waffeln, Pancakes u.dgl. auch heutzutage eher Seltenes, wie z.B. "eggs Benedictine" anbietet.
Vom ebenfalls angebotenen 24 Stunden Butlerservice, zu dem auch das Aus- und Einpacken der Koffer gehört, habe ich auf Grund des nach 4 extremen Wochen Indien und Nepal teilweise beklagenswerten Zustandes meiner Garderobe Abstand genommen.
Wieder in Delhi, würde ich nirgendwo anders wohnen wollen.

55

Rating

  By larla3 on Dec 12, 2010

Hotel elegante, con servicio impecable, variedad de posibilidades para elegir restaurante. Las instalaciones son de gran calidad y las habitaciones amplias y elegantes

55

Rating

  By OVVZgz on Nov 11, 2010

空港からホテルまでは、シーク教徒のカラフルなターバンを巻いた男性が、とてもクラッシックでイギリス的な車で送迎してくれます。レセプションの天井が低かったり、様々な演出でコロニアルスタイルを満喫出来る、お部屋やロビーのインテリアなども、随所に至るまで素敵で、雰囲気満点!また是非泊りたいクラッシックホテルです。スタッフの皆様もとても皆親切でした。どうも有り難うございました。

55

Rating

  By mao*8*mao on Oct 10, 2010

Après un séjour au Laddakk qui fut parfois éprouvant, nous avons passé deux nuits à l'hôtel impérial à Delhi, fin juillet.
Quel bonheur de trouver un tel raffinement. Le service est parfait. Le petit déjeuner est irréprochable. Les dîners que nous avons pris au Spice Route et au San Gimignano, bien que très différents, étaient excellents. Et le tea-time à l'Atrium vaut vraiment la peine.
Le seul petit bémol est que les chambres "standard" ne sont pas à la hauteur du luxe del'hôtel bien que tout à fait confortables.

55

Rating

  By Renechris... on Oct 10, 2010

Der Name ist Programm. In einer kleinen grünen Oase im pulsierenden Zentrum Neu Delhis gelegen, verwöhntdas Hotel seine Gäste mit aufmerksamen Service, klassischem Ambiente und mit allen Annehmlichkeiten ausgestatteten Zimmern. Sehr zu empfehlen sind u.a. der Spa-Bereich und die schmackhaften Fruchtshakes im Atrium-Café.

55

Rating

  By Schnuchzu... on Sep 09, 2010

das Imperail ist sehr zentral und gut in Neu Delhi gelegen und trotzdem ein Hort der Ruhe. Die Einrichtung ist sehr gediegen und teilweise mit modernen Details gespickt. Auch wenn man nicht im Imperial wohnt lohnt sich zum Beispiel der sonntägliche Brunch, oder aber auch ein besuch der sehr guten restaurants, wei zum beispiel den auch toll eingerichteten Spice Market. das Personal ist angenehm freundlich und sehr kinderfreundlich und hilfsbereit

55

Rating

  By klitschi on Aug 08, 2010

Vom Türsteher bis zum Zimmermädchen Kolonial durchgestyltes Haus. Erstklassige Restaurants und Bars. Vor allem das Restaurant "Spice Route" ist schon wegen der opulenten Ausstattung sehenswert. Das das Essen superb ist ist dort eigentlich selbstverständlich.
Die Zimmer sind traumhaft eingerichtet und der Garten mit Pool ist eine Oase der Ruhe in Laufweite zum quirligen Connaught Circle.
Leider auch in der Preisklasse top, so dass man dort nur bei An- oder Abreise ein paar Tage verbringen kann.
Unbedingt nicht zu verpassen ist ein Sundowner "Tonic & Gin" in der schicken "1911 Bar" für schlappe 16 €.

55

Rating

  By World_4_U on Aug 08, 2010

Das Imperial ist ein sehr luxoriöses Hotel in der City von New Delhi und ist im victorianischem, colonial und Art Deco Stil eingerichtet. Das Hotel hat 190 Zimmer und 43 Suiten. Die Eingangshalle ist sehr groß und pompös. Alles ist sehr schön dekoriert mit wertvollen Dingen. Überall findet man frische Blumenarrangements. Ein super gepflegter Garten und Swimmingpool gehört auch dazu. Das Haus hat natürlich mehrere Restaurants und eine sehr schöne Bar im englischen Stil. Das Personal ist sehr freundlich und zuvorkommend. Bester Ausgangspunkt für Besichtigung der City.

55

Rating

  By luxorasma on Jul 07, 2010

ho soggiornato qui all'arrivo e poi l'ultima notte prima di lasciare l'india. niente di meglio come accoglienza e per un arrivederci...già dal viale d'entrata sembra di tornare indietro nel tempo: palme altissime introducono a questa struttura in stile coloniale; il parcheggio pieno di ambassador e il personale in divisa non fanno che aumentare questa sensazione. la hall é lussuosamente semplice, arredata con grandi vasi di fiori sempre freschi e diversi; si apre su una serie di corridoi che portano nelle varie ali. colazione a buffet indiscutibilmente ottima, "the spice route" vale una visita anche solo per l'ambientazione, "daniell's tavern" propone ottima cucina indiana, la pasticceria offre delle creazioni che, solo a vederle, non hanno nulla da invidiare a quelle che troviamo in italia. l'hotel dispone anche di un parrucchiere con annessa spa, una piccola libreria ricca di testi fotografici sulle meraviglie indiane (ottimi souvenir), un negozio con gadgets dell'hotel, e addirittura una boutique chanel. peccato non aver avuto il tempo di tuffarsi nella bellissima piscina, o usufruire dell'attrezzata palestra. curiosità: offrono persino consulenze con l'astrologo e la lettrice del palmo della mano. l'hotel pare essere frequentato in prevalenza da uomini d'affari all'apparenza anglosassoni, le cui mogli "vivono" molto l'hotel: alcuni servizi, come il parrucchiere o i massaggi, vanno prenotati in anticipo, altrimenti si corre il rischio di non trovare posto. il personale, come dovunque in asia, é gentilissimo e iper-servizievole. la posizione é ottima, connaught place é raggiungibile a piedi, e jantar mantar confina proprio con le mura di cinta posteriori dell'hotel. le strade adiacenti, però, brulicano di poveri cristi le cui condizioni contrastano in maniera spaventosa col lusso dell'imperial. siate pronti a questo se volete avventurarvi da soli al di fuori di questa "fortezza dorata". proprio all'uscita principale ci sono una fila di chioschetti di souvenir che costeggiano il marciapiede, e sul lato opposto della strada c'é una sede del "cottage", la catena governativa di souvenir, aperta 7 giorni su 7: se dovete fare gli ultimi acquisti, tenetelo presente. unici piccoli nei, se proprio devo trovarli: la connessione wi-fi non ha mai funzionato (a dir la verità, erano scollegati proprio al centro business), e alla partenza, non potendo usufruire della colazione inclusa nel soggiorno perché avevamo l'aereo alle 5 del mattino, ci hanno fatto pagare il breakfast box.

55

Rating

  By clopp on Jun 06, 2010

Traumhaft schön. Wie tausend und eine Nacht. Der Service und die Anlage sind genial

55

Rating

  By Sylviasch... on Jun 06, 2010

Dies ist eines der wunderschönsten Hotels, die ich weltweit gesehen habe.
Blankpolierter Marmor, wo man hinsieht. Das ganze Hotel liegt in einer grossartigen Duftwolke aus frischem Jasmin.
Der Service ist sehr, sehr aufmerksam und distanciert.
Hier gibt es am Frühstücksbuffet die weltbeste (hausgemacht) Nussnougatcreme!!!
Die Zimmer sind sehr gross und im Kolonialstil eingerichtet.
Sehr zu empfehlen ist hier das Restaurant "Spice Route" Kulinarische Köstlichkeiten entlang der "Spice Route"
Vzum Delhi, was draussen stattfindet, eine Oase der Ruhe!!

55

Rating

  By Einmalumd... on Jun 06, 2010

Tout est parfait, peut-être un peu trop, il manque quelque chose, on ne se sent pas trés à l'aise, mais cela est tellement subjectif ! Je me contenterais de comparer avec le Taj Mahal Hotel où nous avons commencé notre tour. L'Impérial a plus de classe, c'est incontestable, le luxe y est de meilleur gout qu'au Taj. La piscine est plus grande et plus impressionante que celle du Taj, mais on se sent beaucoup à la piscine du Taj, car à la piscine de l'Impérial on entend les voitures de la rue, c'est trés bruyant, le personnel est plus froid, le clientèle est plus guindée, on ne s'y sent pas à l'aise et la décoration pompeuse ne change rien, c'est râté. Petit déjeuner sur la terrasse reste un fabuleux souvenir. Comme pour les autres hotels de luxe, on déplore que Internet soit payant, vu le prix de la chambre (et j'avais eu un bon prix de dernière minute), c'est honteux. A signaer : L'hotel et ses JARDINS sont entièrement non-fumeur.

55

Rating

  By leganeden on May 05, 2010

O único a ser desenhado por Sir Lutyens o arquitecto da nova cidade de Delhi

55

Rating

  By MariaP16 on Apr 04, 2010

No es posible hacer críticas a este hotel . Incluso pensamos que habíamos perdido un objeto y vino una patrulla de empleados y levantaron patas arriba la habitación para buscarlo en cuestión de minutos...
Si comes la fruta o los cubitos de hielo te coges unas fiebres del 10. Doy fe.

55

Rating

  By cagime on Feb 02, 2010

L'Imperial c'est une sorte de voyage dans le temps. Il y baigne une atmosphere particuliere. Le service est efficace, discret et attentionne. Les chambres sont classiques mais tres agreables grace au plafond tres haut. C'est le luxe a l'occidental, discret et raffine. Une tres belle adresse

55

Rating

  By natetjl on Jan 01, 2010

Fantastico hotel y fantástica ubicación. Un antiguo Palacio convertido en un moderno hotel con aire antiguo y clásico por dentro. Excelente servicio de conserjeria y tanto las tiendas como mercadillos están muy cercanos.

55

Rating

  By MariaM53 on Jan 01, 2010

..Appena sbarcati in una città totalmente inquinata,entrare all'IMPERIAL è stato come entrare in paradiso..il profumo di fiori freschi inebriava..Per non parlare dell'atmosfera,sembrava di essere tornati indietro di 100 anni all'epoca coloniale..Semplicemente unico!

55

Rating

  By GiorgioP1 on Oct 10, 2009

The Imperial è una tappa indimenticabile di tutti i miei soggiorni a Delhi. Purtroppo solo una volta ho avuto la fortuna di soggiornarvi. Risalente all'epoca coloniale mantiene uni stile ed un'eleganza che difficilmente si trovano in giro per il mondo. Per gli amanti della cucina Thailandese lo "Spice Route" è il miglior ristorante Thai di tutta l'India (fonte amici indiani). La colazione in veranda è finanche più suggestiva di quella del famoso Taj Mahal di Mumbai (altra perla)!

55

Rating

  By elmaspa on Sep 09, 2009

Elegimos The Imperial para nuestras primeras tres noches en India las pasada navidades. Fue un aterrizaje suave en un país que puede ser muy duro. El hotel es impecable, uno de los mejores que he visitado nunca. Elegante, discreto y sobrio. La habitación, muy amplia, ofrecía vistas a la piscina, que desafortunadamente estaba en obras en esas fechas. El desayuno es exquisito y tomarlo en las frescas mañanas de invierno sentado al sol en el jardín es un manera deliciosa de comenzar el día.

55

Rating

  By Chus_Gijo... on Jul 07, 2009

E' un albergo unico!!! atmosfera particolarmente soft, ambienti molto confortevoli e il perrsonale molto gentile. L'Imperial è decisamente un albergo dove il soggiorno diventa indimenticabile. Gli interni sono degni di un museo e ogni sala è ricca di particolari. Andarci con la propria dolce metà sarebbe stato ancora meglio.

55

Rating

  By Kind72 on Jun 06, 2009

Tout simplement magique. A ne pas manquer ! Un "monument" ! Un confort et un service sans pareil. Beaucoup de gentillesse. Et un intérieur magnifique, fait de marbres étincelants et de meubles cossus. Certes, il faut payer un certain prix, mais vous ne regretterez rien !
Nous y avons séjourné une 1ère fois en novembre 2005 et y sommes retournés sans hésitation en novembre 2007 et y avons éprouvé tout autant de bonheur que la 1ère fois.
Plusieurs restaurants, tous à recommander.

55

Rating

  By FDGParis on Jun 06, 2009

L'Imperial c'est la garantie de séjourner dans un hôtel de grand confort et de bénéficier d'un service de grande qualité. Une expérience inoubliable dans un pays en marche vers la modernité.

Un luxe abordable dans cette catégorie d'hôtel et un charme incomparable avec les autres hôtels de New Delhi.

Rien à dire à part que tout était parfait....

55

Rating

  By Turcophil... on Apr 04, 2009

De retour à l'Imperial après 2 années de "brouille". Profitant de prix redevenus corrects, et ayant toujours à travailler à Delhi, j'ai de nouveau réservé dans ce bel hôtel au charme tellement unique. Une première réservation en Décembre, puis 2 autres en Mars et Avril. La politique de l'Imperial semble avoir changée. L'accueil est à nouveau sympathique et efficace quelque soit votre heure d'arrivée. Une hôtesse prend même la peine de vous accompagner jusqu'à votre porte. Le personnel est toujours aussi gentil et attentionné, le petit déjeuner est simplement fabuleux et les restaurants bien que chers sont très bons. Petit bémol pour le Spice Route dont la cuisine m'a paru moins fine qu'avant. Le restaurant grand luxe français a été supprimé ce qui ne doit gêner personne puisqu'il était toujours désert. La nouvelle piscine est magnifique malgré une étrange déco peut être de style égyptien....... Après plusieurs années de promesses non tenues, les travaux du spa sont en route, ce qui laisse présager d'un plus non négligeable. L'ambiance est redevenue "cool", et c'est un plaisir de pouvoir flâner tranquillement dans les couloirs immenses et admirer les magnifiques objets d'art de ce palace hors du commun. Le seul vrai problème pour les gens ayant à travailler comme moi, est le prix scandaleux de la connexion internet : 150 roupies (2,50 euros) les 30 minutes. Incompréhensible!!!!
Pour tout le reste, l'Imperial est redevenu ce qu'il n'aurait jamais du cesser d'être et c'est un plaisir qu'il ne faut pas hésiter à tenter au moins une fois dans sa vie.

55

Rating

  By Jamess22S... on Apr 04, 2009

Abbiamo soggiornato al''Imperial ed è stata veramente un'esperienza indimenticabile.
Dopo anni e molti altri viaggi lo ricordiamo ancora per la bellezza delle camere, l'atmosfera magica e la gentilezza del personale.

55

Rating

  By salscuba on Feb 02, 2009

Ce fut notre troisième hôtel sur Delhi mais nous avons été enchantés. C'est de loin notre préféré sur Delhi. L'hôtel est très calme. Le personnel est attentif et discret. La piscine est magnifique. Les chambres très correctes avec vue sur le jardin. L'hôtel est situé très près du centre de Delhi et de boutiques.
Et pour les français en long séjour en Inde, il y a même une patisserie française dans l'hôtel avec d'excellents gâteaux.
Nous n'avons qu'une envie : y retourner...

55

Rating

  By AF-Cie on Aug 08, 2008

Magnifique hôtel, extrêmement raffiné, avec un excellent service.

Très peu d'hôtels dans le monde proposent un service d'aussi grande qualité.
Un charme extrême pour cet hôtel apriori tenu par un français. On est très très loin des hôtels 5 étoiles très informels.
Un très grand confort, au delà de mes espérances initiales.
Très bien situé, en plein coeur de New-Delhi.

55

Rating

  By globe_tro... on Mar 03, 2008

Nous avons séjourné 2 nuits dans cet hôtel, le service est de grande qualité, le buffet des petits déjeuners est très varié , copieux et succulent. Notre chambre était très vaste avec tout le confort souhaité, mais nous avions cependant peu de vue... Le seul point négatif c'est la piscine, peu attirante, et située dans une ville très polluée!

55

Rating

  By franber on Jan 01, 2008

Superbe hotel avec un hall tout de marbre, et fleuri.
Accueil chaleureux même à une heure tardive.
Chambre magnifique.
Le buffet pour le petit déjeuner est de grande qualité avec beaucoup de choix.
Nous n'avions pas beaucoup de temps (1 nuit). Nul doute que nous retournons lors de notre prochain voyage à Delhi dans cet hôtel.

55

Rating

  By Supertram... on Jan 01, 2008

このホテルは、コロニアル調のとても素敵なホテルです。
私の泊まった部屋はそれほど広くはありませんでしたが、天井が高く、ベッドも高く、ウォークインクローゼットがついていました。
バスルームは狭く、バスタブとシャワーは一体型です。
バスルームには体重計が備え付けてありました。
アメニティはシャンプー、ボディソープと、石鹸がフラゴナール製でそろえてあり、グリーンティの香りがしました。
夜にもハウスキーピングをしてもらえ、そのときにはアロマオイル(ジャスミン)を炊いてくれます。
ホテル全体もジャスミンのとてもよい香りがします。
朝ごはんは素晴らしい品揃えで、1週間滞在しましたが、すべての種類は食べつくせないほどでした。
このホテルはコンノートプレースというショッピングの出来る場所に近く、便利です。
タクシーを使わなくても一歩ホテルの敷地を出るとお店がいっぱいあります。
ホテルの建物から、敷地の外へ行くにも1分ほどで出られます。
私はこのホテルで具合が悪くなりましたが、すぐにお医者様を呼んでくれ、日本語の出来るスタッフがそばにいてくれたので安心できました。
まさかのことが起こるインドではとても安心できるホテルです。

55

Rating

  By on Jan 01, 2008

Gepflegtes Luxushotel, sehr schöne Architektur und Innenausstattung, erstklassiger Service

55

Rating

  By on Nov 11, 2007

J'ai séjourné une semaine (début aout 2007)à l'Impérial et j'en suis ravie! Ce fut une expérience des plus agréable. Les employés étaient très courtois et toujours à notre disposition. La chambre était toujours très propre et bien entretenue. Les choix de restaurants de l'hotel étaient très bien. Le seul hic...Les prix des consommations(vins,bieres, eau, jus ) sont tout de même assez élevés...Tout le site de l'hotel respire la tranquilité et se situe tout près des marchés . Une belle expérience à vivre..

55

Rating

  By christiac... on Aug 08, 2007

El pasado mes de febrero de 2006, tuve ocasión de alojarme 4 noches en The Imperial en Delhi. La experiencia no pudo ser mejor. Habitaciones maravillosas (tuve ocasión de probar 2 tipos diferentes y las dos me encantaron), un servicio más que excelente y el desayuno inmejorable en el jardín. Tuve ocasión de cenar en el restaurante asiático y recomiendo que es una experiencia que nadie que llegue hasta The Imperial debería perderse.
Sólo puedo decir que si vuelvo a Delhi, The Imperial volverá a ser mi casa.

55

Rating

  By jcoyangu on Mar 03, 2007

I have stayed couple of times in The Imperial and the feeling is simply superb. The aisle and along the corridor when you take a walk it gives the feeling of a palace. Excellent art. Staffs in the hotel are very hospitable.

55

Rating

  By Sidd_008 on Nov 11, 2011

Big spacious rooms leading into well lit corridors lined with pictures of Nawabs and Rajahs of the olden days. Imperial has it all. The staff are helpful and courteous and the restraunts unmatched.

Unique Quality: Right smack bang in the shopping district. Cabs and autos (the scooter rickshaw) no problem. Janpath and Cottage Industry is walking distrance. So is this great South Indian restraunt (dont remember the name).

Opinion of Price: more expensive than average

45

Rating

  By sriram96 on Nov 11, 2011

Lovely five start hotel in every way, colonial character. Great staff, good service, restaurants all good, 1911 bar lovely. Room was huge with all facilities but unfortunately just over the restaurant. However, there are at least three staff for every activity you want to do.. bags, room service, calling a taxi etc and the tipping starts to get you down. The Oberoi has a no tipping policy and ask you to leave a gratuity in an envelope at the end of your stay which is shared amongst all the staff. Much more preferable. Also watch out for the taxes which are + + + on bill.

45

Rating

  By maxBright... on Nov 11, 2011

This is a beautiful hotel and could be great, but it is let down by the details that in a hotel of this category one would expect to be perfect.
Prices are more European than Indian and beware the drinks prices - we were charged 3000 rupees for two gin and tonics!


Other minor faults - like slow wifi, getting our names wrong, and service that is so eager, our plates were cleared before we could finish

45

Rating

  By Beenthere... on Nov 11, 2011

Following the advice on trip advisor reviews I had emailed the hotel previously requesting an early check-in and a room that was not on the ground floor and with an outward facing view if possible. We arrived after an overnight flight and were pleased that our room was ready allowing us an early check-in at 11am. We were taken to our room (28) only to find it was on the ground floor and although it had an outward facing view it was one of the car park, infact it was right next to the car park and the main entrance driveway. I requested a different room and we were told to wait in the room. Eventually after 2 hours of waiting and chasing and zero communication we were moved to a room in the same position 2 floors higher. It wasn't perfect but we were away from the direct noise of the car park. We now had a very short turnaround time to get changed and eat lunch before we were being picked up for a short afternoon tour. We ordered room service which arrived quickly though my husband's club sandwich wasn't great. I had a cheese platter which was very nice but didn't have time to finish so left most of it for when we returned in a couple of hours. When we got back everything had been cleared away.

The room was large and very comfortable with a huge bed. Large clean bathroom with bath and separate shower. The hotel building and grounds are beautiful. The pool area is very nice although our itinerary didn't allow us to make full use of it or the gym facilities. I did manage a swim before dinner one evening (in the dark) which was lovely after a busy day.

From a dining perspective we ate at the Spice Route restaurant on both nights and really enjoyed the whole experience - food, atmosphere and service. The breakfast choice was excellent.

The staff were very friendly and welcoming although we felt the housekeeping staff were making a big show just to get a tip despite not being very efficient (we requested more tea & coffee but it didn't arrive).

This is a lovely hotel but from a service perspective I would probably try somewhere different if I stayed in New Delhi again.

45

Rating

  By DottyUK on Oct 10, 2011

there is nothing better in Delhi then this colonial gem.beautifully run and good food but a bit too expensive.

45

Rating

  By indianima... on Oct 10, 2011

We stayed in Imperial 5 nights during which w enjoyed the elegance of the hotel and attentivness of its service a lot. We had a groundfloor room which was very comfortable, clean and elegant, although I felt a bit too small.
The hotel has a very nice swimming pool which offers a possibility of proper swim. The service was very attentive and sometimes funny (once I was politely 'refused' the morning toast until the toast manager is back :-)

45

Rating

  By Arek L on Sep 09, 2011

A lovely historic hotel very close to Connaught Place in New Delhi and ideally placed for visiting all the attractions in Delhi. The hotel displays an extensive art collection along with medals and artefacts which give a fascinating insight into the colonial history of India. Overall the service was excellent, although when we arrived for afternoon tea the staff were rather unobliging in setting up a table for 4 when there were a number of tables set for 2 that were empty, and once we were sat down the tea took an inexplicably long time to be served. Lovely pool area and the spa area has to be seen to be believed, although sadly we didn't have time to avail ourselves of any treatments.

45

Rating

  By Lady_Roch... on Sep 09, 2011

We stayed in the Imperial for the second time and enjoyed it. The staff was friendly and helpful, the room and the bathroom clean and the corridors are a pleasure to explore. The highlight is the pool, well maintained and most of the time almost empty. The new spa was also a great experience, especially that the sauna and the whirlpool are inculded in all the treatments without any extra charge. Breakfast is good and plenty.

Now to some (but fairly minor) criticism: the restaurants are very expensive and the quality of the food is OK but not superb. It is better to go out for dinner in Connought Place or around. The charges for an extra bed in the room are so high that there is almost no difference to booking an extra room.

45

Rating

  By trvl01 on Aug 08, 2011

We stayed in a Heritage Room for the first four days of our honeymoon.

This must be one of the best hotels we have ever stayed in. Our room overlooked a quiet garden courtyard and was very clean and spacious with a wonderful high ceiling. The bathroom was particularly good with a great shower that really drenches you with a thick jet of water. The rest of the hotel combines an elegant Raffles-esque nostalgia with excellent food and service. We had dinner at The Spice Route which we would definitely recommend and they produced a special 'congratulations' cake which was a very welcome touch. The spa is amazing and we both agreed afterwards that the treatments we had were probably the best ever (to the point that we both fell sound asleep in the relaxation area afterwards). The outdoor pool is also wonderful. The Hotel is well placed for seeing the sights of Delhi old and new and there are a number of good places to eat out in the vicinity.

The only possible complaints would be that we had to wait 2 hours on arrival for the room as we had come off an early flight from Europe - but then again we did arrive quite a long time before the usual check in time and they looked after us in the restaurant whilst we waited. Also, the 'corridor assistant' that looked after our block of rooms was slightly too persistent in his wish to have contact with us (and presumably receive a tip). But other than this it was a great start to our honeymoon and a welcome place to collapse for a few days post wedding.

45

Rating

  By DrTremend... on Aug 08, 2011

We were at the hotel for three nights and our overall experience was excellent. Our suite was quite spacious, well appointed and full of light. The rooms were kept fresh and clean and housekeeping was on their toes, responding to requests promptly and pleasantly. We really enjoyed the selection of restaurants and the breakfast buffet, seated on the patio, overlooking the lawn was always a treat. The hotel has a grand, colonial, style to it and the lithographs and statues a study in of themselves. The only negative was an impersonal front desk staff, who were quite transactional and unengaged beyond.... all in all, a minor issue against the backdrop of great service and space. It is a bit pricey but worth it at least once.. if you decide not to stay, visit for lunch on the patio when visiting Connaught Place or the Cottage Industries Store across the street.

45

Rating

  By discoverm... on Jul 07, 2011

This is an excellent hotel quite central in New Delhi. The hotel has some higly recommended restaurants and eating options most of which deserve their high ratings (atleast the ones I ate in). The hotel's public places are very cosy and nice. This is a 70-80 year old hotel with history so most walls have paintings / pictures from early 1900s etc. The hotel attempts to mimic an english lodge from 1940s so most things are wooden, lighting is soft and dim, place for fire place, large public restrooms on most floors etc.

The rooms however disappointed me. The category of room I had had a window opening inside the hotel. I could see a small sit out below and an aisle accross my window giving zero privacy. So if I left the curtains open, I would have everyone staying on the floor and service staff look into my room. The lightly, like I said is designed to be dim. It was abit too dim in my room and bathrom to the extent that I had to call and ask them for more light (I need glasses to see so while shaving without them I managed to cut myself becasue of the dim light). They changed the old bulbs but dint really make a big difference. Claustrophobic in one word. Having said that the rooms are very well appointed and are luxurious. The bathroom still had old faucets and fittings so gettiing desired pressure or temperateure of water in the shower was a bit of a challenge.

I was told by a long staying italian gentleman that the other rooms facing outwards are much better and nicer. I suspect some rooms are more recently renovated than the others - I may have got an older room.

The quality of service is average and not really worth writing about. The gym and spa are is very nice and well appointed.

Over all a nice hotel but look for an outward facing new room if you stay for a value for money experience given the rates at this hotel.

45

Rating

  By Amits on Jul 07, 2011

All of my colleagues love this hotel and it's certainly up there with the Mumbai Taj and the Singapore Raffles as one of Asia's great historic hotels. A beautiful Art Deco building with classic English lawns, its simple exteriors are matched by all marble floors, gilded chandeliers and a fine collection of British Raj art adorning every conceivable hanging space (including a cherub in my bathroom).

The service is understated but effusive - a polite mention that a fly was spotted at breakfast brought a uniformed man whose pest controlling purpose was clear. I was a little disappointed to have a room facing into an internal lobby, that the main lawn had a half-constructed marquee on it, and that the water in my bath was brown for the first day. Would I come back? Absolutely

45

Rating

  By lawyer90 on Jul 07, 2011

We stayed at Imperial for 2 nights and 3 days. The front desk staff were very helpful, We got a early check-in & a late check out on request.

The rooms are very cozy, with living area, a royal bed, neat bath with all their amenities. The shower area needs some improvement, along with the bath tub, there was a small glass section with a shower - the water pressure is too high & the water leaks out making the entire bath room very messy.

The hotel has great lawns and a great pool. loved the art work & artefacts everywhere. Fresh flowers in the lobby were a nice touch.

The breakfast at 1911 restaurant is amazing! great variety & they even have "breakfast on the go" option if you are in a hurry. We tried the "Spice route" restaurant on the last day for lunch since it is supposed to be one of the top 10 restaurants on some list - the ambience is great, good service, howver the food did not live up to the promise. it was overpriced and I have tasted better Thai & kerala food in other places in India.

If you are staying here and looking at renting a car to commute in Delhi - my suggestion is to come out of the hotel and look for a Black & yellow taxi - they charge you approx. 1300 rs for 8 hrs whereas at Imperial the price is 5X!

45

Rating

  By Sireeshac on Jun 06, 2011

The Imperial has a certain old world charm to it that distinguishes it from Delhi's array of 5-star offerings. The buildings are short and sprawling, which makes it not imposing. The outside walls are painted pure white.

Room interiors are spacious and bathrooms large. Beds very comfortable.

The layout of the main hall with open sitting areas in front of restaurants is well thought through. The Spice Route, in particular, is an excellent restaurant. The breakfast buffet is splendid also with tremendous variety. Fresh-baked croissants are a surprising bonus.

Complimentary seasonal fruits are almost always on offer and available in room on request.

The gym is perhaps a touch small, but whenever I visited it wasn't very crowded. The Imperial also has a squash court, but the price for playing is very high (1,500 per hour). One would expect that it be cheaper for guests.

One annoying fact was a surprisingly large bill for ironing. We requested about 10 items to be ironed (not washed, just ironed) and were a little taken aback to see a charge of INR 2,000 for these on our bill. One knows to expect to pay a lot for things at 5-star hotels, but this seemed excessive even by such standards.

The hotel is located within walking distance from Connaught Place.

We had free internet because of a corporate deal, but expect to pay normally.

45

Rating

  By agmudalia... on Jun 06, 2011

We stayed in room 147 at the Imperial in New Delhi. Lovely monogrammed sheets and towels, crystal chandeliers and separate sitting room with wide screen tv (but no CD player). Surprised that the shower had a curtain instead of glass doors or walk-in and the only mirror near a socket for the hairdryer was in the vestibule and I had to put a bottle of perfume against the plug to keep it from pulling out of the socket when I was trying to blow-dry my hair.

A very splendid, English feeling hotel bragging of all royal connections and visitors, photographs and paintings everywhere marble from floor to celings and a Chanel boutique (but more expensive than London). Everyone at hotel very pleasant but strangely I found the guests quite snooty especially around the pool no smiles from anyone except the pool staff.

The Spice trail is heralded as one of the top restaurants in the world but I thought the restaurant itself lacked atmosphere although the decor was splendid the food was only adequate. We had a better meal on the terrace overlooking the gardens but the lawns were brown, as a big wedding party had been held and the marquee flooring had killed all the grass. Most nights there was some sort of function with beautifully dressed people bearing gifts arriving but for all its splendour the hotel could have been in London (indeed parts of New Delhi reminded me of Mayfair, or Kensington Palace Gardens).

Every Friday there is a sale of local handicrafts in the foyer - mainly table-linen the proceeds of which go to to help educate girls in India so it is worth buying and indeed very good quality.

The Imperial is a place for beautiful people to see and be seen but I wouldn't rush back.

45

Rating

  By KerryWomb... on Jun 06, 2011

Wonderful hotel, beautiful ambience. Sad to say that the undercooked omelette gave me the official Delhi Belly. The dismissive attitude of the hotel was disappointing but the diagnosis and antibiotics given by the Lovely doctor at our next stop, Oberoi, was true to India's loving nature.
If personalized service is more important that interior design I would suggest one of the many fine B&B in town .

45

Rating

  By Helen_Ale... on May 05, 2011

The Imperial is one of the top choices for hotels for me in Delhi. It is right by Connaught Place, and the staff is superbly trained. The atrium for high-tea and breakfast in the lawns are highly relaxing experiences.

One the downside, the hotel decor could be modernized, and they need to have a frequent customer program asap. The bar is also too old-fashioned and could be turned into an asset with some work. And please - internet should be free in all luxury hotels.

45

Rating

  By sk-sf-201... on Mar 03, 2011

I had stayed there twice inward and outward on my journey from India. It was a wonderful experience to stay here, the hotel is unique in its design and staff is always eager to help. I found it a little over priced but nothing in this city is cheap as such. I highly recommend staying in this hotel.

45

Rating

  By otisha on Mar 03, 2011

The Imperial is, simply put, the best hotel in New Delhi. It is the most interesting, the most luxurious, and most historically significant property in the city. It is the place the celebrities stay, the place foreign and domestic governments stay, and the place that the locals beam with pride when they talk about. It is a 5-star hotel in all of the ways you would expect it to be, both good and bad, depending on your view point, and lived up to our expectations in nearly every way, both good and bad.

LOCATION - For sightseeing and business in New Delhi proper alike, the location of the Imperial is very good. You can walk down the street to the lively Janpath market (our tour guide called it the junk market because it sells tourist junk), get a taste of India, and once your senses overload you can walk back to your oasis to recover. It is about 45 minutes from the international airport, about 10 minutes from the train station, and 5 minutes to the cental business district and the government offices.

THE ART - The very most impressive thing about the Imperial is the astounding collection of lithographs that line the walls. There are literally thousands. There are three galleries, containing astounding oil paintings and other works, while the hallways and common areas are all lined with the works of Indian artists. Each floor showcases a different artist, it is like you're staying in an art museum. You can burn most of a day just gazing at all the pieces on display here.

THE FACILITIES - There are all the faciliites you would expect here, with 8 restaurants and bars, a spa, fitness center, business center, and a lovely swimming pool. There is a large outdoor grounds for events, which hosted an Indian wedding during our stay. Forget out sleep that night! Another night there was some type of press conference in one of the ballrooms with live music billowing throughout the hotel. There is a piano lounge, a tea room, a car service and all the typical services you'd expect.

THE RESTAURANTS - We ate at all of the restaurants during our stay. All are expensive, but the food is mostly in line with what you'd expect. The drinks are exorbitant, with a glass of Chateau St. Michlle Chardonnay ($7/bottle) running you $20 per glass, and the cheapest wine on the list (the house wine) being over $100.00. Figure $15 for a beer, and $20 for a cocktail. $10.00 for water. All the restaurants share the same wine list and drink menu. Spice Route has had critical acclaim, being named one of the 10 best restaurants in the world by Conde Nast Traveler. It is mostly Thai, with some Vietnamese and Indian dishes, and is a feast for the eyes, like dining in a Thai palace. The food, however, was good but not standout. The Italian restaurant had great calzone and a nice patio dining courtyard, at a price. Daniell's Tavern was mostly Indian food, with an appetizer being about $18.00 to start. Decent food, but not great. Breakfast paled in comparison to the spread we'd had at the Radisson the day before, but was what you'd expect, and the buffet remained relatively fresh.

BUSINESS SERVICES - There is wireless internet in the entire hotel, fast and consistent. However, not free. Quite to the contrary. We had to pay an outrageous $60.00 per day for 2 computers to access the internet. Do yourself a favor and get a dongle before you arrive and use that, or just stay elsewhere if you need internet. There is no wired connection. There is a business center as well, and of course ballrooms and conference rooms. You can purchase a SIM card with IDEA at the concierge desk and fill your minutes right there, including Blackberry service which turned out to be really slow EDGE, so probably getting a SIM card from Airtel would be a better bet. There was a large desk in the Heritage Rooms and Heritage Deluxe for working.

STAFF - The service was attentive, polite and friendly. Sometimes it felt overbearing, particularly at the restaurants. We were always greeted as we walked by a staff member, and all our needs were promptly and courteously catered to. Just as you'd expect.

ROOMS - We had a Heritage Deluxe Room and a connecting Heritage Room. The rooms are fine, but didn't blow us away by any means. The beds are hard, and I had a terrible nights sleep each night. The beds and the linens were not as nice as those at the Radisson where we'd stayed the previous night. The outlets were worn out and only some worked. The Heritage Room did not have a separate shower, but rather you had to stand in the bathtub to shower, and it was one of those classic narrow bottom tubs. There was no hot water in the morning for a shower, unthinkable at $600/night. We had to go down for breakfast and then shower when we returned. The bottled water was refilled, they couldn't even splurge for a new bottle of water at $600/nt. The hair dryer was so weak your hair dried faster without it.

The Heritage Room was not large, but just the size of a regular hotel room. The Heritage Deluxe had a separate sitting area and a fair bit more space to move around. No iron in the room, but you can ask for one. The Laundry is of course a total scam, as it is at most 5-star hotels. The rooms were nice and clean, but we expected more for the prices they charge.

OVERALL - The Imperial is a typical stuffy 5-star hotel that really could be anywhere in the world. If you want to feel like you're in India, this really isn't the place. However, if you want a reprieve from India in a luxury environment then this is a good bet for you. It is a place you can hobnob with the "upper crust" and have everything at your fingertips. Would I stay here again? Not with the wine and internet prices, and room prices to boot. Just not worth it to us. We'd stay somewhere more "local" next time.

45

Rating

  By Johann&Sa... on Mar 03, 2011

Stayed there for two nights in late Feb 2011 on a business trip. As a female lone traveller, I got to enjoy the Eliza Experience which is a service the Imperial provides specifically for this group of guests. The Experience includes putting us in rooms in allocated wings of the hotel, having a camera outside the door with a small tv monitor by the bedside so that we have access to see who is outside and lots and lots of pink, very fuffy and lovely smelling towels! Admittedly not really a pink kind of lady but I enjoyed using the towels very much!!

On a more seriuos note, the price of the room is expensive (worthy of a five star hotel) and I'm not sure whether I would pay to stay there myself. Everything in and about the hotel is beautiful and well maintained. The breakfast in the 1911 restaurant is phenomenal with the croissants and pain au chocolats baked in a small oven on site. One word of warning, if like me, you enjoy having a lot of choice for breakfast, do insist to have it in the main restaurant (i.e. the 1911 restaurant) and not in the Atrium where the choice provided is rather limited. It also got too busy for one waiter to deal with efficiently when I was there.

I wish I could say that I got to enjoy everything the hotel has to offer, unfortunately I was on a business trip and simply didn't have the time. One more thing, the charges for WIFI are half what the Intercontinal Hotel, Mumbai charges, i.e. at R150 per half an hour. I still think that as a rule (and to go by the room rate) WIFI should be provided free of charge!

45

Rating

  By SilkySoft... on Feb 02, 2011

My favourite luxury hotel in Delhi.

The service a The Imperial is superb, and the rooms are simply luxurious. Delhi is so chaotic, and such a headache to ‘be’ in, that I never mind paying more for creature comforts like the sort found at this hotel!

That said, besides enjoying breakfasts at The Imperial, I actually prefer to luncheon and dine outside of this hotel, as there are better hotel restaurants throughout Delhi, in properties such as the Taj, Sheraton, and others.

I'll be back!

Sincerely,

Richard Maloney

45

Rating

  By Rundles on Feb 02, 2011

Was in The Imperial in November 2010. Stayed in one of their suites. The arrival experience was great, the hotel as such is stunning and very beautiful, one of the best I have seen in Delhi. However my suite was a bit too old, the whole hotel is old but I expected that everything in the room would work perfect when specially we were paying so high. The water quality in the bathroom was not acceptable to me. It was at time reddish, or rather rusty. The Showere pressure varied and was not a good experience.
The staff are more than the best, very hospitable, polite and hardworking.

45

Rating

  By Beesan on Feb 02, 2011

Ending my annual journey through India usually in Delhi to meet with friends there, I make sure that the hotel selection fits both business and private requirements. The Imperial does both worlds, which I enjoy every time I stay there.

This time, because of the tight booking situation, I could not get my preferred Imperial corner room on the second floor and ended up in a Deco room with view to the Atrium. These rooms are smaller and may show a certain noise and smell level due to the Atrium breakfast and High Tea below. Given the preferred rate I enjoyed through Embassy booking, I swallowed the small disappointment without complaining too much.

An extra praise should be paid to the staff at reception. Friendly, efficient and "the little extra" (e.g. when approaching the desk greeting the guest by name - which is a habit of real first class surroundings).

A recommendation: If you want to feel a glimpse of Victorian / British Raj glamour, you should definitely exercise the following when staying in the Imperial:

Skip the "breakfast in bed" and have your breakfast in the 1911 Restaurant. Be sure to sit on the "Verandah" (not inside the 1911 or in the Atrium), sit back, relax, enjoy the enormous variaties of Continental or English breakfast, watch the beautifully uniformed waiters hush by, let the pure colonial environment of that long, shady wood and marble inferno named "Verandah" have an impression on you and imagine a scenery about 70 years ago when the (infamous) "Garden Party" was relaxing at this very spot in Delhi`s sweltering heat.

A similar but in the same time very much different experience is High Tea in the Atrium. A serene and quiet environment, the tea is served on a silver plate, the China is first class and the service is subtle but always extremely attentive. You can easily sit there for hours chatting and watching. A wonderful experience.

I am using the Imperial as my Delhi-Hub everytime whenever I am in the city. The Queen of the Netherlands or Sir Richard Branson can`t be that wrong....

45

Rating

  By Grafschaf... on Feb 02, 2011

We really loved the Imperial. It is beautiful. It smells PHENOMENAL. The staff was fantastic. The GM was particularly great. We were upgraded and our room was beautiful, but I'm not sure we would have felt that we got value for the money we paid if we weren't upgraded. The location is convenient to Connaught Place, the only problem is that CP really isn't all that great.

The biggest problem with this hotel is that, unlike other luxury hotels in India such as the Oberois and Taj Hotels , the prices do not include service or taxes, so everything actually costs 30-100% more than expected. Also, more than any other luxury hotel we stayed at in India, the Imperial nickel and dimed us on the extras.

Spice Route is overrated. Do not waste your hard-earned traveling money if you think this will be the "nice place" you eat out in India. It is beautiful and the service is fantastic. But the food wasn't great, particularly the meat. High tea is fun, but expensive. The breakfast was sumptuous and delicious and was included in our room rate so we don't know exactly how much it cost.

We would stay there again if we had to stay in Delhi, because is it just so beautiful and the staff are so great. It was a real treat to stay there. We would just be careful about the extras.

45

Rating

  By amizu on Feb 02, 2011

The hotel is immaculate a combination of 'imperial' grandeur and modern facilities. We were met by a hotel car at the airport, so had as hassle free a journey into Delhi as you could ask for. Its on Janpath so you can easily walk to Connaught Place, a major shopping area. The service feels a bit over zealous at times nevertheless we would happily stay there again

45

Rating

  By AVisitor... on Feb 02, 2011

We stayed in the Imperial at the end of a very long trip through India. The comfort and the luxury of the appointments was very welcome. We can certainly echo all the other comments about the look and feel of the hotel. Don't agree with the comments about the service - always very attentive.

However, the food was disappointing, especially in their signature restaurant - Spice Route. Here the cuisine is primarily Thai. We come from Australia where there are many good to sensational Thai restaurants, but this was poor by comparison. We had a very ordinary Pad Thai and a dish that promised to be hot and sour shredded fried pork, but turned out to be Chinese BBQ style pork in a sweet and sour sauce.
That said, we would definitely stay there again, but eat out elsewhere in Delhi.

45

Rating

  By Kalle52 on Feb 02, 2011

Nice hotel in a great location. But they have some kind of room sanitizer smell through out the place. It's hard to taste your food over it. To me, it was not a pleasant smell, more like an airport restroom.

45

Rating

  By TwinCitie... on Jan 01, 2011

The imperial is a heritage hotel well located in new Delhi very near to connaught place. It was extremely clean, roomy and inviting. My only complaint would be the lack of information provided by the hotel as to the services it offered. When questioned the staff appeared to be confused as to what restaurant facilities they had available. On the two days we stayed not all restaurants and facilities where available to guests as private functions where being held.

45

Rating

  By CurlyAust... on Jan 01, 2011

Stayed yere twice: 2 Days at the start and again at the end of our vacation. Good quaility fittings and furnishings and plenty of experienced staff. Restaurants were good, but food and drink was eyewateringly expensive.

However, on our return to Delhi, having stayed in other luxury hotels the staff felt arrogant - as if i should thank them for being there. A big contrast from some other hotels we stayed in. where the service was among the best I have ever seen: prompt, unobtrusive, efficient and with a smile.

On both visits there were "events" on the lawn outsife the 1911 Bar/Resataurant (an conference and then a wedding) which made using the restaurant oppressive to the extent we had to move to another restaurant..

Also I really object to having to pay anything for internet access - especially exhorbitant rates for low band width access where the connection keeps falling over.

So - a good luxury hotel with excellent facilities - one whcih i would go back to - but it is not as good as it likes to think itself!

45

Rating

  By Preposter... on Nov 11, 2010

Entering the hotel lobby you immediately find a sign where the smoking area is. “The Smoke House” is located near 1911, which is an open-air restaurant. The only location light up a cigarette. India has a smoking ban in restaurants smoking in open areas however is allowed. Delhi city ranks second of the highest air pollution in the world. The heaven is invisible so yellow the air is. In the Imperial we paid US$ 780 for a double room and were send in a coop for smoking, worst than in any airport! Sometimes it was so overcrowded, non one couldn’t enter anymore. We would have been preferred seeing a sign indicating that a percentage of our hotel bill is going to the deserving poor we saw so many around.
Whatever your opinion about smoking is, in this environment a smoking ban is ridiculous!

45

Rating

  By shanpan on Nov 11, 2010

We felt really wellcome on the first part of our Asian trip by staying there: the staff is helpful and polite and moving around, going to musems, monuments and especially shopping is very easy because of the central location.
It is built in colonial style and immersed in a big garden, so you are in the heart of delhi, yet sorrounded by greenery and beauty.
We tried the restaurant Spice Route for a taste of Indian cuisine, spicy but not too hot that it burned our western palate. There are a lot of western restaurant nearby too. One suggestion: avoid the taxis right in front of the hotel: they overcharge you the most, so walk a few steps away and you can have a tour at reasonable price.

45

Rating

  By yantracit... on Sep 09, 2010

Yes, a wonderful upmarket hotel in every way. All the positives mentioned by other reviewer's are correct. Only gripe is that the cheapest bottle of wine in the Italian restaurant was, I think, 2.500 rupees (about £35). Wine is generally expensive in India but they don't need to charge this much for the cheapest bottle of (domestic) wine. Not everyone staying here is a millionaire! (or maybe they are?).

45

Rating

  By PeteD_Lon... on Jul 07, 2010

Stay in imperial is like staying in a palace. You feel like you are in your own palace with service at wish. Please stay once to feel the difference between ordinay and special.

45

Rating

  By Neela006 on Jul 07, 2010

If you want luxury, central location, touch of history , this elegant hotel in the heart of delhi is the place to stay.

Expensive but Elegant.

Good location, Good rooms, friendly staff and superb ambience. The floral arrangements all over are just fabulous

45

Rating

  By parag_par... on Jun 06, 2010

The Imperial is a beautiful colonial, heritage hotel - but after a 2 week journey at some of the finest Taj properties it didn't quite match up. The hotel is very busy, as it's very conveniently located in Delhi - which is a strength and a drawback. Loved the location, but seemed like it was very crowded all the time. We had 2 Historic rooms during our stay. One had an extremely strong musty smell. The staff explained it as being because of the recent rain - but in hindsight we should have asked for a different room as it was very unpleasant. But, there were 3 of us and we wanted 2 rooms next to each other, so just stayed there. After a couple requests, staff did bring a deodorizer to room, which helped a bit. The room was nice, but not overly special. Good size bathroom, but marble floor was very slippery after a shower as it was hard to keep water from coming out of tub/shower. If we hadn't been spoiled by other luxurious stays in other stops, would probably have enjoyed Imperial more. We tried the Spice Route....which was fine, but not as excellent as we had heard from ratings. Our trip was expertly arranged by Deepa Krishnan of Mumbai/Dehli Magic and we highly recommend her tour of Delhi given by University students. It's an extremely fun way to see the city with "locals' and the boys who took us around were delightful. Definitely a highlight on a wonderful trip.

45

Rating

  By TEEVEE on May 05, 2010

The Imperial is one of the best luxury hotels in Delhi. it was suggested by my friend. the loby of the hotel is excellant as like a palace.The room we were staying was spacious and pretty, the breakfast is good .the foods availing in the hotel are very tasty .we can enjoy the taste of indian , chinese,and continental dishes .the perfect place for a bussiness trip. and its also a very relaxation place for every one

45

Rating

  By KUTTACHI on May 05, 2010

It was the fantastic experience to stay in Imperial Delhi Hotel, they have very good room service, Air port pikc/drop and food.

45

Rating

  By Rohitaqua... on Apr 04, 2010

On a recent tour or Rajasthan we began our travels in New Delhi and checked into the Imperial Hotel recommended by our travel consultant with Cox and Kings. It is one of the original colonial buildings in the city and has a very attractive interior. We stayed in one of the Heritage rooms which was large and very comfortable. There are two bars and several restaurants, including a South East Asian Restaurant which is apparently one of the best in New Delhi. The food was very good but the prices really are quite extortionate. The waiting staff will try to get you to order the tasting menus but these are a lot more expensive than just ordering dishes from the menu and we found there was just too much for us even though we have healthy appetites! Wine and spirits are also very highly priced. There is an outdoor swimming pool which is pleasant enough but it is quite hard to relax there because of the noise of the New Delhi traffic and we found there was quite a lot of smog when we were there. The staff were all very polite and helpful. One oddity we noticed was that on paying the bills a "Delhi tax" had been added. We asked our guide about this and she said she had never heard of it. We suspect it was just a ruse to push up the service charge. We probably should have questioned it but never actually did. Perhaps if anyone else finds out they could let us know! All in all we would recommend the hotel to friends but do beware the pricing. One last comment - my husband and another couple that we met later on our travels all succumbed to "Delhi belly" whilst staying there. I was fortunate and escaped it. However, we would recommend that anyone travelling to India takes a travellers diarrhoea management kit with them (available from MASTA travel clinics) which includes two doses of antibiotics and were definitely a necessity in this instance.

45

Rating

  By seacucumb... on Apr 04, 2010

nice comfortable stay, good room and clean environment

45

Rating

  By harpreet2... on Apr 04, 2010

Always a favorite, if no longer great value, this is a jewel of India. The Raj era kitsch can seem a little overbearing, but it is pretty spectcular and the execellent service and beautiful aesthetics more than compensate. You have to watch your time in restaurants and bars as the tariffs are all very high. But the coffee shop has the best dal in India and the Italian restaurant is one of Asia's finest. A truly great place to stay.

45

Rating

  By danielgla... on Apr 04, 2010

Of course it's one of the top hotels in Delhi so it's going to score well. The service is attentive but it somethimes feels that the staff are on the make. The cost for them to order a cab, rickshaw, etc doubles if you let them get involved. The chauffeur driven cars are extremely expensive - especially if you use them for a night out and they wait for you.
Food and drink is good quality but expensive. Avoid the Italian!

45

Rating

  By jtemple12 on Mar 03, 2010

The hotel has a great feel about it as you enter the reception area. There are always fresh flowers in the reception are and they burn essential oils throughout the hotel. There are many shops ranging from Chanel to a bakery. The restaurant 1911 serve very good food.

45

Rating

  By Qi_Energy on Mar 03, 2010

We booked "The Imperial" just after our wedding dated 26th July 2009 to spend the precious moment of our life.

When we entered into the Hotel it gave us the royal feeling. The interior is so good and very ethnic. The rooms are so attractive that one can fall in love with the atmosphere.
Hotel crew did our welcome by presenting the cake and chocolate. They really made us felt so special.

The food is so good and the crew is very helpfull as we got up a little late and missed our breakfast time but still they obliged us by providing us the breakfast of our choice.

If we would have to recommend any Hotel the first name will be "The Imperial"

45

Rating

  By Simpy81 on Mar 03, 2010

I selected the Imperial for the first time since I started my annual travels to India in 1997. I wanted to get away from the large chains with their overcharged want-to-be luxury in New Delhi. So I went to the Imperial. And this was a pricey but excellent decision.

1. Arrival:
I came from Indira Ghandi International by Taxi and accompanied by one of my Delhi friends. Entering the Lutyen´s Delhi District on the Queensway leading directly to Connought Place is always an experience. Taking a left into the property of the Imperial is an experience of its own. The gate is well guarded by "Securitas" Staff and the car is searched entirely. Remembering 26/11 this gives you a good, secure feeling. The car drove along the Royal Palms of the driveway and arrived at this Colonial style / Art Deco mansion in the middle of an extremely well kept park. Approx. 6 people took care of my luggage and made my entrance through the security gate into the hotel easy.

2. Lobby:
The lobby - compared to the big chaine`s overwhelming luxury - reminded me to the subtle but expensive flair of a luxurious London town house. Expensive Persian carpets, early 1900`s oil paintings with hunting motives and the exquisite mixture of tropical rosewood and white marble everywhere. Everything well preserved and absolutely clean.

3. Reception:
Reception was friendly and efficient. Cold refreshing towel and the offer of a guided tour were complimentary - everything else will be charged. A customer service representative guided me to my room and explained all the features. Very well.

4. Hotel:
Long hallways with the colonial mixture of old carpets, rosewood, gold plated lamps and paintings may not be of everyones taste - I liked it very much. The hotel has just three storeys. So the way from reception from my room took me just a minute and 11 steps on three small stairs. I was in Room 106. Very efficient in comparison to staying on the 11th floor in other hotels. It is actually an advantage to stay in a 80 year old hotel with just over 200 rooms - you reach every corner of the house within a few moments on foot.

The pool is large and an oasis by the way.

5. Room:
Look at the picture on their website. It was a standard room identical to the picture on their website. Black and White Marble, some wood, a LCD TV, a King Bed, three windows, some rosewood on the walls, high ceiling, efficient AC, marvellous bathroom with a window (!). Everything well kept and enormously clean. Big enough for two. Don`t spend more money on bigger rooms. It`s not worth it.

My room was the last room at the end of the corridor. Think about it - the bathroom is excluded, i.e. more room and a daylight window in the bath. I got a smoking room - this may be the reason for being at the end of the hallway.

All over all a splendid experience. Due to lack of time I only used their breakfast. Out of this world for just 12 EUROS per Person. Definitely worth it.

Final verdict: For people who love time-travelling from time to time this may be their Delhi alternative. People who love the "Raffles" in Singapore or the "Penninsula" in Hongkong will love this place too. My charge for one day: Just 200 EUROs incl. Tax per day.

By the way: They should stop charging for the WiFi.

45

Rating

  By Grafschaf... on Mar 03, 2010

This hotel is an oasis in the midst of the mayhem of Delhi. Once you pass beyond its well-guarded gates and make your way up the palm tree lined drive, you immediately feel safe from the chaos outside! We were made to feel welcome from the moment we arrived by the friendly doormen and lobby staff - and it was the same every time we came back. Best of all was the enormous pool and the brilliant poolside staff who attended to our every need. The complementary breakfast was also excellent.

On the other hand, although the room was fine it lacked 'interest', not even benefiting from a short corridor to hide the door. The bathroom needed freshening up and modernising. We also felt the much-talked about 1911 bar could do with some sympathetic lighting and it was a shame that the central atrium had been enclosed. But these are all small criticisms and we would definitely return.

45

Rating

  By pinkie-an... on Feb 02, 2010

The Imperial is a real old world hotel with charm and drama. The service is excellent all around. Special mention of the housekeepers who are superb. It can be a bit hit and miss with the rooms. The first room I was assigned smelled very mouldy but they obliged when I asked to change rooms. Dinner at the Spice ROute was divine.
The Indian restaurant was ok. Overall a historic hotel with great character.

45

Rating

  By hippyluxe on Jan 01, 2010

Having visited India before (30 years ago), it was like a home coming. I was recommended this time to stay at The Imperial Hotel, New Delhi. We were received at the airport although upon arrival at the Hotel, the check in took more than 20 minutes as they could not trace our reservation.
My recommendation to the hotel would be to improve their spa facilities which were much below our expectations.

My favourite place to dine was the 1911 which re connected me with India’s rich history. Excellent service and friendly staff. All the restaurants of the Hotel were excellent especially Spice Route (not recommended for people who cant eat spicy food). We had some great champagne and enjoyed Delhi.
I will be back again soon.

45

Rating

  By MarkMUK85 on Jan 01, 2010

We were very dissapointed with the Imperial. It felt to us like a big impersonal commercial hotel... The room (we were upgraded to a junior suite) was lovely with all the comforts,size and amenities one could have wanted with one big problem, the two windows faced directly into walls a couple of feet from the windows. According to the desk manager only the regular rooms face the atrium. If you look from the outside at the configuration I doubt if very mmany rooms have any view. The staff were fine, except we wanted to take the tour of the art collection, but they couldn't be bothered getting back to us with a time.
The Spice Garden restaurant was excellent
Our last time in Dehli we stayed at the Oberoi which I would recommend over the Imperial, except the Imperial location is somewhat better .

45

Rating

  By golfnut15 on Nov 11, 2009

We arrived in Delhi at midnight on the Shabati Express from Agra. It wasn’t the Shinkasen but significantly superior to Amtrak. Our excessive luggage received some appropriate disapproving looks from fellow passengers. When will we learn to minimize the trinkets & souvenirs? Once again Peirce & Leslie was there to rescue us with four porters in tow. The few thousand meter walk to our vehicle through the surreal chaos of night-time Delhi is one of my favorite India memories. It was wild.

As we were entering the Imperial my son and our escort became quite excited. The stars of “Love Aaj Kal” passed by and gave us a friendly nod & hello. My son, who had been watching Idian TV, told me they were the Brangelina of India. That’s what the Imperial is. It’s the hot-trendy (yet traditional) In Spot. The hotel is beautiful with an outstanding art collection. The public rooms echo Luytens and Busby Berkeley at their best.

Check-in was quick and efficient with no standing. I’m not a fan of buffets but the breakfast spread was as varied and tasty as I could have wanted. There was a table of “Asian” fruits and every morning there were a half dozen fruits I’d never seen before. The pastries were the best I’ve ever had. The manager was constantly circulating the large rooms to make sure nothing was amiss – impressive attention to detail and service. We liked the lounge 1911. The servers were excellent, accommodating and we enjoyed talking with them.

The gym was a tad small and I couldn’t see any sign of a drink or a bite to be had at the stunning pool. The front of the house at Spice Route had some attitude. Maybe they thought they were the Waverly Inn of Delhi. I cancelled our reservation and instead we enjoyed ourselves at 1911. Our Heritage Suite was very attractive and comfortable. The linens were fine and the Imperial logo was on every piece of cloth in the room. All were available for purchase in the gift store. The rooms had no view. I mean none, a wall out of one window and a pigeon perched on a high ledge out the other. The bathroom had no separate shower and the tub had a shower curtain. I hate shower curtains. It looked like half the rooms were being discretely renovated on our floor. Our suite had most likely been recently redone - quickly. When I plugged in my computer the wall plate pushed through the sheetrock. Our son deemed his room “cozy”. At least he had a sliver of a view and a glass enclosed shower.

We enjoyed Delhi and the Imperial was well located to venture out. It’s a first world, capital city, 4.5 star hotel, just a notch below what you would find in NYC, London or Paris. Unfortunately we had been spoiled by Oberoi and Aman. The Imperial’s new GM should spend a few nights at the competition and see what Indian hospitality can be or he can continue to run a beautiful, In Spot that falls short of its potential.

45

Rating

  By cmoorer1 on Sep 09, 2009

Stayed at The Imperial twice in 5 days. The first stay got upgraded to a Heritage Room which was spacious and well equipped... decent size bathroom. The second stay got an art deco room which was half of the size of Heritage Room... that's when all the problems started. First call was to fix the lukewarm water from the shower. Second call was for someone to get rid of the mosquitos flying around the room. They came in and sprayed insecticide into room which made the room smelled. So, overall, the experience at The Imperial was very uneven.

45

Rating

  By Santonle on Aug 08, 2009

When you walk out the gate of the hotel to look at the shops on Jan Path road or go to the emporium handicraft house right across the road there will be rickshaw drivers hassling you and sending you deliberately in the wrong direction so they can get commission by "helping" you find the right store.

Ignore them and be firm. They can be quite overwhelming and even aggressive. If you can't shake them just shout out for one of the several guards standing at the gate of the hotel.

I mention this because my wife fell for the scheme and was taken to some obscure shop several blocks away. A potential hazard !

45

Rating

  By Betabloke on Aug 08, 2009

The Imperial New Delhi is a fantastic sanctuary in a dirty messy and sad city.....
As soon as the gate closed behind us we could relax, and checked in to very comfortable rooms with all the necessary amenities.
The style of the hotel is true colonial, with a 1920`s decor. You really feel set back in time at the hotel, and everything is well maintained.

The lunch buffet at the hotel was one of the best ever, with a fantastic choice of salads, charcutterie, bread, and all kinds of cakes and dessert!!! We sat outside on the terrace, very stylish! Only "drawback" is the view over the street, with the very sad Indian streetlife..... But I guess that is a part of New Delhi you have to deal with...

All in all, a perfect place for a "hideaway" from New Delhi, in New Delhi....!

45

Rating

  By VikingVag... on Jul 07, 2009

luxury hotel in centre of delhi. Excellent service and wonderful art. Indian restaurant was superb, buffet breakfast OK. Our real problem was the development work outside our window. we had to change rooms in the middle of the night because of it. However, the hotel management acted quickly and efficiently to put things right

45

Rating

  By gorah123 on Jun 06, 2009

We visited the property for two nights in December a couple of weeks after the Mumbai attacks. Christmas parties were in full swing and the security was cursory and shambolic. However the first impression on entering the lobby is of a luxurious fragrant oasis in the heart of the city. The rooms are comfortable, there are plenty of dining choices (the children enjoyed the Italian restaurant) and the pool looks inviting. I would go back but would prefer a more thorough security process such as those adopted by the hotel chains caught up in the attacks.

45

Rating

  By frequentf... on Apr 04, 2009

I stayed here a couple of years ago and loved it but this time it just wasn't as great. The concierge was ok but not particularly helpful whereas last time he couldn't do enough for us and was excellent at helping us plan our stay. The room "overlooking the pool" was in fact looking at trees (which if you looked carefully enough you could glimpse the pool) and a building site. The bathroom which is huge had no separate shower and the cleaning wasn't that great - the toilet needed a good scrub! Dinner at 1911 was fine but nothing special and the cocktails in the bar weren't great at all. It also lacked much atmosphere which is very different to my last visit. One thing to point out that I didn't really focus on last time was the "spa". It's not a spa, it's a hair salon that does manicures and pedicures and has a storage room that doubles for a treatment room if you want a massage. It's very old and dated and grubby - the foot massage and pedicures are very good though - and not at all like a relaxing spa that you might imagine in such a hotel. Overall it's still a good hotel but standards seem to have slipped somewhat

45

Rating

  By gascony on Apr 04, 2009

This hotel is lovely! The rooms are very comfortable with lovely big bathrooms. We tried 2 of the restaurants, The Spice Route and Daniell's Tavern. The food was OK in each of them but the service was exceptionally slow and forgetful. The restaurants were also freezing! The bars are lovely in the hotel and I did have one of the nicest Mango Daiquiris I had had in India. I was disappointed to discover the swimming pool was closed especially as we had had no prior notification of this. I would stay here again though but I probably wouldn't eat here.

45

Rating

  By Fairmont1... on Jan 01, 2009

The Imperial was the final stop for our last two nights in India. It was something we were looking forward to a great deal. The reception area and flower arrangements throughout the hotel are stunning. The smell of jasmine runs through the whole hotel and creates a real sense of serenity and well being. The hotel is impeccably clean, our room was very comfortable and we enjoyed every minute of it.

However.

1) One day we were there was Republic Day. We had booked our room months in advance and a courtesy note to advice us of the disruption the day would cause should have been sent - they had our email address i.e. all the shops and main attractions were shut and it's a 'dry' day. They could have used it as an opportunity to get tickets for us.

2) The swimming pool area was completely under repair and having a massive overhaul which was a big disappointment - we should have been forewarned about this and potentially an incentive to still stay at the hotel provided i.e. a drink in the bar, or a concession towards a spa treatment, for example.

3) This is not the hotel's fault, but, one evening in the Italian restaurant our meal was pretty much ruined by a bitter old American who complained about absolutely everything and was extremely rude to the staff for a prolonged period. It does give some indication of the 'types' of people who stay here i.e. those who like to get their own way and do not consider others because they are so rich. - It just left the evening a bit tainted when it was a treat for us to be there.

4) I was surprised at the room rate that breakfast wasn't included. It's pretty expensive - it's a buffet, so just eat and eat to get your money's worth!!

45

Rating

  By Sianer on Jan 01, 2009

We had a somewhat odd experience here. We had booked online and the room discription was of a room with a garden view and either a kingsize bed or twins . In the event the room we were put into had no view and an ordinary sized bed. We complained to the deputy manger at which point things took a turn to the surreal. We showed him our booking form clearing outlining view, bed size, etc. At which point he began to argue vehemently that this was not an issue of misinformation but of style.... " But " we protested, " it clearly says here that we bought a room with a kingsize bed and a garden view " " What is the problem ?" he said. " the bed or the view " ? " Both " we replied , but he didnt seem to get it at all. He continued to witter on about themes and styles. Eventually he moved us to another room which..had a kingsize bed and a view of the garden. I thanked him and told him that we do not usually make a habit of complaining. " You are not complaining now " he said firmly." Well actually I am " I said. " No you are not " , he replied. I gave up at this point and decided to do something formal about it on our return.
All this was a pity because the second room was very pleasant, we had an excellent meal, good service , and slept like logs.
The business with the deputy manager left an unpleasant taste though.

45

Rating

  By DevonSimo... on Nov 11, 2008

The location of the Imperial is excellent if your interest lies in exploring Delhi which was one of my main reasons for staying here.

As I like hotels that stand out from the norm, the Imperial did not disappoint as it is like walking inside a museum. Everything is spotless and the staff does their utmost to keep the place in shape.

With the exception of eating at 1910, which was so so, I only had the breakfast buffet in the hotel. Compared to other hotels I have staid at in India the breakfast was great, however in comparison with breakfasts in standard hotels in many European countries such as Sweden, it was nothing special. As someone who eats sandwiches for breakfast, the choice was not too good eg. regarding different kinds of cheese.

When it comes to the service, everyone is indeed smiling and very kind: in some extent, at least for me, though it is rather difficult to be addressed as "Sir" all the time especially as I hardly feel like one.

Some issues regarding service:
In the 1910 bar, I ordered "a pint" of beer which turns out to be a small bottle of 0,33 liter. My question whether "a pint" is not a measurement of volume was brushed aside as the staff claimed that an Indian pint is indeed a small bottle of 0,33 liter. Later on on my bill, however, the cost of a bottle of beer and a pint differed even though I have had the same sort of beer. As the costs seemed to differ on all my visits, I could not make out what I really should have ordered for getting what I call a pint.

However, what irritated me most (I staid at Imperial on two different occassions) was the dishonesty upon check-out regarding what currency my creditcard was to be debited. I was very clear with that I wanted my bill settled in Indian Rupees, as any other transaction currency would lead to higher costs for me. The staff claimed that it was purely a service to present the bill in USD and that the transaction would in reality be in Rupees. Later on, obviously, I checked my bank account and the staff's claim of a simple service turned out to be a lie, as the transaction was conducted in USD. Upon my second stay, I was told the same thing in the Imperial shop. Consequently, it appears as if the staff either is unaware of the disservice they are doing as I find it hard to believe it is intentional. Upon a stay of a couple of days, the difference in transaction currencies can turn out to be worth 1000-2000 Rupees or equivalent in your own currency. I find this annoying and unworthy behaviour of a five star hotel.

Overall, the Imperial is definetely worth a stay, though my visits there made me wonder whether there was greed rather than honesty behind some of the staffs' smile.

45

Rating

  By Konkel on Jul 07, 2008

We stayed here at the beginning of a lengthy Indian vacation tour.

The hotel offers the comfortable luxury rooms and good service at a price to be expected for a busy capital. We received excellent food and service during our stay. The service was not as personalised as some of the other (comparable larger) hotels during our stay, but always good and efficient.

The rooms are well appointed, (and with all modern conveniences working- I note this because a couple of other luxury properties had 'glitches' with the A/C, fans, doors etc ). The breakfast experience was a really wonderful preparation before a hot day in the city. The whole hotel is a bit of a museum- but that is part of the attraction for many guests. Business visitors will still be at home here- it was obvious that there were many guests international and domestic alike there on business.

In short, I would certainly return to the Imperial as a tourist or on business.

45

Rating

  By hfl on May 05, 2008

The huge Sikh doorman with an impressive moustache, cream uniform and red turban made an instant impression on us travel-stained tourists, as did the smiling ladies in their identical red uniform-saris who welcomed us as we walked into the lobby. Our senses were assaulted by the abundance of glass, chrome, gilt, lights, multi-coloured marble, deep red roses, white carnations, portraits, landscapes and perfume that is regularly sprayed into the air from discreet white containers as we were guided to our Heritage room, no. 254, from which we had a glimpse of the swimming pool and gardens. The bathroom was huge, with gorgeous Fragonard toiletries. It was pleasant to have a dressing room but disappointing to have been given twin beds. We sleep together at home – why should we want to sleep apart when on holiday; especially one on which we were celebrating our Silver Wedding? We hadn’t been offered a choice and were too tired to try to change rooms. That evening, after a mind-blowing afternoon organised by our tour company, the excellent Audley Travel, we ate in the hotel’s Spice Trade restaurant. It was delightful to sit in the restaurant’s intimate, subtly-lit courtyard, beside the rectangular candle-lit central pool, and dine under the stars, though the Thai food didn’t quite live up to its reputation. The next morning we had a lonely breakfast on the terrace at 5.30am, enjoying a wide selection of prepared fruit, fresh watermelon juice and perfectly cooked scrambled egg & toast. A few days later we returned for another night, and ate in the hotel’s Italian Restaurant, since I was ‘all curried-out’ by then. The food made a pleasant change, but was very ordinary and over-priced. This Heritage Room, no. 57 on the ground floor, was smaller than the previous one but the breakfast we’d ordered in our room for 4.30am arrived right on time and was every bit as good as before. Apart from our welcome, I couldn’t describe the staff as ‘friendly’ but perhaps we didn’t stay long enough to give them a chance. The whole experience was rather ‘over the top’ but very memorable, and was a good introduction to the many contrasts we would meet in India.

45

Rating

  By LesleySca... on May 05, 2008

Architecturally this is a stunning hotel, with a fabulous art collection. The location was perfect for us as it is one of the few luxury hotels within walking distance of Connaught Place. However our room, alhough beautifully decorated and immaculately clean with a fabulously comfortable bed and a great bathroom, was a bit on the small side compared to other rooms on the same corridor. I presume this is because we booked a "special rate" (which by the time taxes etc were added on, came to around £260 per night anyway). Whilst the breakfast was fabulous I wouldnt bother eating in the hotel restaurants. We tried the 1910 bistro - the food was so-so, the service was shoddy and it was overpriced, albeit in a very nice setting. We also ate in the Spice Route restaurant which is supposedly one of the best restaurants in Asia, although I fail to see how. I had to send my duck back as it was overcooked. It was also the blandest food I ate on my two week trip in India.
The hotel marketing plays on the fact that it is the only garden hotel in Delhi but I didnt find the garden to be anything special. If you spend anytime poolside (the pool is fine but not of the standard I would have expected of a luxury hotel) expect great service from the pool staff if you are a lone female as I was on one occasion. However the next, accompanied by Mr BB we were completely ignored. This brings me on to my major criticism of the hotel - we just did not find the service up to scratch.

45

Rating

  By MrsBB1 on Apr 04, 2008

Based on our experience last year at the Imperial we decided to stay here on our second trip to India. I will have to say the experience lost a bit of its luster from last year.

The hotel is still beautiful, but the service seemed to have slipped a bit. I was also expecting the same level or nicer of room since it was our second stay, but the room was smaller and a bit worn. The service in the restaurants was very slow, especially at breakfast. (if you want to sit outside for breakfast be sure to arrive early) At one point I walked over to the waiters station to pour my own tea after waiting 20 minutes for a refill. We had the same level of service at dinner in the Spice Route.

Don’t get me wrong this is still a great hotel, but next year if we return we will try another alternative.

45

Rating

  By tgh60660 on Apr 04, 2008

A great property where I had last stayed in 2003. Unfortunately the service quality is mixed. There were real highlights but also a few disappointments in particulat to the "1911" restaurants. The "San Giminignano" (Italian restaurant) was excellent. Nothing really dramatic but I would be tempted to try something different next time.

45

Rating

  By FreshMind on Jan 01, 2008

A grand boutique style hotel with proximity to attractions and less more touristy shopping in Delhi. The rooms are spectacular as are the restaurants in the hotel. Couple of reservations however:

1) The hotel fumigates the exterior of the hotel daily, including around the restaurant while patrons are dining (imagine large scale fumigation for mosquitos rising while you are having a drink or snack). When asked the hotel wasn't aware this could be a problem for some patrons.

2) During the winter months the hotel's much heralded grounds (billed as an "oasis" in Delhi) are untended and essentially shut down. The Imperial is the only 5 star hotel in Delhi that closes its pool and exterior seating areas in the winter (we went to the Mauriya Sheraton and Taj Palace for lunches and found both pool areas open). Some days in december were warm enough for swimming - however more importantly being able to sit outside would have been nice.

3) The hotel puts natural scent oil diffusers throughout the hotel - including outside the rooms. During our stay the oil diffused was jasmine - while pleasant in small doses, this smell over the fumes and dust of Delhi was a drag (and would be impossible for anyone with allergies or other respiratory issues).

4) The hotel shop has a superb bookstore but no other commercial/shopping services available (with the exception of a chanel store....empty and or closed throughout our stay).

The location of this hotel is somewhat overrated as it is likely as a tourist you will most often have a driver/taxi to take you to shopping or sites - the shops on Janpath are not the best buys or quality for shopping and feast on tourists.

I would opt on a next trip for the Mauriya Sheraton - it, its shops and restaurants are fabulous and it is not particularly farther afield from shopping and attractions.

45

Rating

  By Velogirl on Dec 12, 2007

This hotel does pretty much what you might expect after reading all of the reviews.

If you are starting a holiday (as we were) it has a slight business feel that personally I prefer to avoid as it takes me back to the office however once through that it fitted the bill nicely as a starting point on our trip. We felt cosseted, safe, comfortable and were able to settle into India easily.

We had a Heritage Room which was OK but not spectacular – only one armchair and another less comfortable chair (by the desk) so if returning would probably go for a Junior Suite.

We ate in 1911 – the casual bit not the posh bit – our first night and had a burger which was very, very average and probably a mistake but we were tired and just looking for basic sustenance. We could see the Brasserie through the glass panels. It was very formal and for us the food looked good but huge portions so a bit daunting. So on our second night we went to the signature restaurant - Spice Route. Had a super meal – admittedly Sri Lankan and Vietnamese rather than northern India – but could not agree less with reviewer who compared it to a curry house. Really subtle delicate food – lovely.

The bar areas are lovely and the service excellent.

There was a huge tent up in the gardens – presumably for a function - so it was hard to judge the outside space. The pool was very ordinary but it is December so quite cool so no real requirement.

Final comment in that Delhi is noisy. The hotel is on a main road so until quite late the car horns kept us awake. It is also wedding season so perhaps this was exaccerbated. Would recommend the Imperial but if I go back I would try the Oberoi as it looked to be in a quieter location.

45

Rating

  By Fleetcat on Dec 12, 2007

Fantastic hotel and a great experience. Rooms are wonderful and comfortable with no faults.

However, for a 5-star hotel it's a bit diasappointing that they add quite excessive charges for their facilities (for example, 2 minutes of internet cost £4.).

Restaurants and bars are also a bit too expensive with the famoue Spice route not as good as a 'Above Average' london curry house

45

Rating

  By slondonma... on Nov 11, 2007

The best hotel we stayed in India. Very nice restaurants, good breakfast, nice room. Pool rather small could be nicer.

45

Rating

  By Thomas_So... on Oct 10, 2007

just stayed a total of 7 nights here in june 07. after watching all the different opinions about delhi hotels in the last few months and after going back and forth, decided to try the imperial due to the elegant colonial atmosphere and the good location for walking around. we were not disappointed. being low season, rates were excellent, booked at the hotel website, just over $200 for the larger heritage rooms. the history and elegance of the hotel is just great, and the staff rates about a 9.0 or 4.5 depending on which scale you are using. i found none of the attitude problems a few others have mentioned. one of the concierges pointed us a new deluxe shopping center for luxury designer ladies clothing, the Crescent, which was the highlight of my wife's visit! many top designers featured in the indian fashion magazines have recently moved here from an older area that was demolished, and we certainly would not have found it without his assistance. all other staff members were always friendly and helpful. sometimes you definitely find some minor communications problems, and considerable shyness with some staff, who look like they are newcomers to the industry. but with a bit of patience and a smile you will get what you want. i would agree that there are a few corners of the hotel and some areas in some rooms that need renovated, but in general the hotel is shining and polished with luxury. in our second visit the towels seemed especially worn for a deluxe property, and the rather cheap plastic hanging shower curtain was out of place. but in both rooms the water pressure was excellent, we had no problems with drains or discolored water. keep in mind that the indian govt apparently charges very high taxes on all hotel services, as others have mentioned. you need to add about 20% to the confirmed room rate to get a true idea of cost, and the same thing is added to hotel limo and other services. but this seems to be clearly stated at all indian hotels so it shouldn't come as a surprise to anyone. we booked airport pickup both times with the hotel and it was handled flawlessly. we did not have breakfast as we were always busy taking off for somewhere, but i did walk through the buffet breakfast one morning and would agree that the selection was not bad but not what it should be. we had several meals at the 1911 restaurant, which were all excellent and the service the same.... expensive, sure, but you are at one of india's finest hotels! the location is one of the best for walking around the connaught circle shopping area, one of the better ones for street shopping with a minimum of street hassles. each street has its own gang of urchins who are all taught the same lines. curiously, after a day or two of totally ignoring them, we weren't hassled anymore, which shows that they spread the word that you aren't worth the trouble! one afternoon in old delhi we found a new scam.... a crazy looking guy started following down the street talking to us, and after a couple of blocks someone who was probably his cohort came along and said that he was accusing us of using his rickshaw without paying. anyway he was quite persistant, so we reached the red fort where there was a police post, and i told them that this guy was harrassing us. he calmed down a bit and we took a tuk-tuk out of the area. getting back to the imperial, i suppose the only criticism i would make is that having one of the most magnificient properties in the country, they should spend the money and make it 100% flawless and updated, instead of just 85-90%. this comparison was brought home after a few days at the fabulous rambagh palace hotel in jaipur (see my review if you are heading to jaipur), where you can search high and low and not find a single spot of the hotel that isn't perfectly clean, polished and of the most luxurious material. in delhi, the taj mahal has more ostentatious luxury, but the rooms are more standard business style. but if you are looking for an elegant, historic and colonial atmosphere, and a good location, i think you will be quite happy at the imperial as long as you don't expect perfection.

45

Rating

  By veteranwo... on Jun 06, 2007

Stayed here for 3 nights in a very hot June.
shop around for rates - I got $180 a night which is very good for this top class hotel
watch out for the tuk tuk drivers who want to take you to the tourist shops rather than the 'real markets' - once you emphasise that you do not want an air conditioned tourist shop they are fine.

visit the marke in old Delhi on a tuk tuk for a real treat - I gave the driver 350 rupees for the day and he was very pleased - 1500 gets you an air conditioned car for the day with a driver - 5200 if you get the hotel to book it!

the hotel is very cool - ac everywhere and the staff are excellent - the bar can be a bit pricey but is very relaxing and the terrace is great

45

Rating

  By visitor69 on Jun 06, 2007

Really nice hotel, but considering that you're in Delhi, it's a fantastic hotel. Beautiful rooms and hall ways. Concierge service, however, needs a lot of work. The main older guy is just really unpleasant, but there is one nice young guy who occasionally mans the desk. Mostly, we had to deal with the older (middle-aged) surly guy, who gave us inaccurate information. Most of the other staffs are nice. By and large, it's the best hotel in Delhi (we stayed at 3: Imperial, Oberoi, and Radisson).

45

Rating

  By MostlyHap... on Mar 03, 2007

Initially, we thought this hotel was outstanding...we loved the decor, style and atmosphere...a reall oasis in dirty/bustling Delhi. I would agree with other reviewers that some staff (particularly the restaurant staff) could come across as aloof and snobby. But it was very competent and never rude so I suspect this was either their natural demeanor or the way they've been trained. Unlike some other readers, we loved our meals at the Spice Route...and the decor is something to write home about...the detail was incredible...supposedly took 7 years to build.

While our room looked beautiful at first blush, I noted that they had an electric air freshener in the room on the first night. Everything smelled OK. On the second night the air freshener was gone and room started to smell a bit like the bathroom...there's an open drain in the bathroom that I suspect was connected to all the waste water piping and my guess is this didn't drain properly so toilet water was staying in the pipe and producing a smell through the open drain. It wasn't too bad when we went to bed and we were leaving the next morning so we didn't complain...but by the time we woke up, it was quite pungent. So it seems they have some plumbing problems...something to think about.

Lastly, if you eat on the patio, keep your eyes peeled for hawks...I couldn't believe it but one of this relatively large birds that circles the sky over the city dive bombed a table (4 business men) and snatched some food right of someone's plate. Quite exciting to watch and I'm sure a huge shock for the people at the table...

45

Rating

  By satkin02 on Mar 03, 2007

The Imperial (Dehli)-This hotel was gorgeous. We spent two nights here. The breakfast was delicious and the room was spectacular. I absolutely love marble and this hotel has so much. The British Colonial decor is really wonderful.

45

Rating

  By am470 on Feb 02, 2007

Of all the high-end hotels I stayed in New Delhi, I felt this was the most beautiful. It had history and maintained its old-world glamour. The restaurant, Brasserie 1911 was first class, the service extremely attentive and the Chef, who came out to check on the meal and discuss his background was wonderful. However, at breakfast, the staff was less than friendly, and seemed annoyed to have to work. It's not like it wasn't their job, there were no glasses or plates set up at the front to help yourself either. We had to ask for tea at least three times from three separate people. When I returned, they had packed up all of my luggage, (I had specifically left clothing out to change into when I returned) and taken it away, with no notice whatsoever so I thought I had been robbed. (I had not NOT requested that anyone take my luggage at all, but they knew I would be checking out that day). Compared to the Taj Mahal and the Taj Palace, the service here was the weakest, but overall, it wasn't bad.

45

Rating

  By MsFabulou... on Jan 01, 2007

This is a truly first-rate hotel, with a beautiful interior, great bars and restaurants, and luxurious rooms. Personal service/attention is top-notch, and I got comfortable (and complimentary) rides both to and from the airport. My only substantive complaints are two: First, the cashier put huge holds on my credit card that lingered even well after I had checked out and settled the bill. This was quite annoying, but may have been a fluke. Second, everything is ridiculously expensive, from minibar to restaurants. Still, if you have the rupees, you cannot do better than this!

45

Rating

  By alankk on Sep 09, 2006

This is a lovely hotel; clean, good facilities, excellent service, good food and a brilliant location. It is a great contrast to the hustle and bustle of the city and a good place to relax.

The only downers are the slightly pompous clientele and the enormous prices. The owner of this place must make a fortune!

45

Rating

  By ______ on Sep 09, 2006

So happy that I decided to try the Imperial instead of one of the big International brands in town. .. Had a great 4 night business stay in mid May heat wave.
Started out well before my arrival when helpful staff at the Concierge/travel desk advised me on how to spend my one day off, arranged train tickets to Agra, and my airport pickup. Food service manager booked my Saturday night reservation at well regarded, Spice Route. Airport pickup was seamless - a spotless Rangerover (or Landcrusier or some luxe SUV!) with driver and hotel rep, ice cold water, and cool towels. We stopped to rescue a fellow guest whose hotel car had been involved in a fender bender but made the easy drive to the hotel in less than 20 minutes. Check in was fine - though not especially warm. Common areas are dramatic and beautiful and every inch of the hotel has fabulous Colonial-era artwork displayed. There are pretty fountains and statues and several attractive restaurants. The pool area is attractive though nothing spectacular. Beverage service there was efficient and friendly. The website promised Spa does not exist yet (date TBA) though I was told that there was a small beauty parlor and that room massage was available.... Food and service were solid at all outlets, though the bar servers at the 1911 were a little harried one night and left everyone waiting 15+ minutes for a drink. Dinner at the Italian spot was great - Basil sorbet was a fab dessert choice. Spice Route was very good. Club sandwich and such was very well done at the 1911. Thali-style lunch at Daniel's was really special. And the all-Bruschetta menu in the terrace courtyard was an interesting option for a light snack. Phew! On to the room: I was given a smoking room instead of my requested NS room, but it had enough charm (and no stale smoke smell) that I didn't bother to change. The king bedded room was spacious with tasteful furnishings, flat screen TV, well-designed storage, and an immaculate bath. My view was over the internal courtyard - which was fine for me. I paid a very low $149/night. Business Center was very efficient and professional though I thought prices were high - even by an International standard (as I recall 250 INR per page for a fax - apx US$5.50!)... Location is good - short walk along Janpath shopping arcade to Connaught Place or easy taxi access to anywhere. The addition of a spa will be a great ammenity as travel in India can be overwhelming because of the beauty and sadness. I will stay here again.

45

Rating

  By Elsiedog on Jun 06, 2006

We stayed here 1 night during our "Golden Triangle" trip and LOVED it! The room was quite large and came with some nice extras like cookies, slippers, bathrobes, etc. The bathroom was also very modern, clean, and nice - compared to other hotel bathrooms even in the U.S.

It definitely was a hotel of luxury with history. I enjoyed walking around and looking at all of the artwork.

The restaurants were nicely decorated and had good food. The bartenders made good drinks. We wished we could have stayed here longer.

45

Rating

  By truthflow... on Apr 04, 2006

We stayed at the Imperial in January 2006. It was perfectly nice and we were happy we'd arranged a pickup from the airport. Our room looked out on to the garden and was spacious and comfortable. It was a little disappointing that the pool was closed and also the restaurants were fully booked, being New Year. The hotel is beautiful and a museum in itself. My only complaint was that the service was quite impersonal - we'd just come from the Ritz in Singapore and it didn't have the same level of attentiveness or interest. However it is a landmark and is worth the visit.

45

Rating

  By Capph on Feb 02, 2006

This hotel is a cut above the rest, if you can stomach having ten people serving you at all times. The entire establishment really is a throwback to colonial times- from the architecture to the distinct feeling of priviledge. That said, the rooms are huge with some ammenities I have never seen elsewhere (lint rollers for example), and the location is great. Any desire you might have will be attended to. I am a tour creator and had a group stay here and every single participant loved The Imperial. They raved about it for days! Be forewarned that internet access at the business center is outrageously priced, as are most menu items. Auto rickshaws are not allowed onto the hotel premises, but if you step outside the compund they are readily available and a great way to get around if you are in a real hurry. One last thing- the pool is currently closed- you cannot even peak at it- and the gardens are pretty much non-exsistant due to a spa construction.

45

Rating

  By kaiyal on Feb 02, 2006

The Imperial looks very nice indeed. Our room was nicely furnished and was spotlessly clean. However, we did have some problems with the service at the hotel. There was a blockage in the drain of the shower which we reported on our arrival. If anyone did come to investigate then we were not aware of it since the problem persisted throughout our stay. Also be careful to check that you are billed correctly for any treatments in the barber/beauticians. We also found that staff couldn't really cope with a sudden rush of people coming down for breakfast. We had to wait for a table and then waited some considerable time for the toast and tea we ordered (my fried egg never did materialise ...). Hope this doesn't sound too down on this lovely hotel, but little things matter when you are in this price range.

45

Rating

  By Chasse13 on Jan 01, 2006

Like most of the reviewers, we had a great experience at the Imperial. Yes, it is costly, but for the service, location, art and decor it was worth the indulgence. We arrived via plane in the middle of the night, and Imperial staff were there for pickup. Beds/pillows are comfortable. Noise was not a problem. Complimentary breakfast(cereals, yogurt, fruit, pastries, juice, eggs) was available and was fine. As other reviewers noted, the Imperial also houses a restaurant touted by Conde Nast as one of the top ten restaurants in Asia. While the decor and presentation were great, the quality of food was no better than a good Thai/ SE Asian restaurant in the US or UK. The other restaurants served good, if pricey, food.

45

Rating

  By A-meiguo on Dec 12, 2005

I had booked a Deluxe suite in advance but on arrival was checked into a Deco suite. As I had an idea what the rooms should look like I knew something wasn't right. I mentioned that I had booked a deluxe suite and the woman checking me in said that it was indeed a Deco suite and it was just as good as the one I had booked. I started to make a fuss so she called the assistant room manager who explained to me that all the deluxe suites were being refurbished, I doubted this as on the website it states that all work has taken place and how come I was able to book it in the first place ? but there was some building work going on so this may have been true .As I didn't like the Deco suite I settled for a Heritage suite but had to haggle the price down as they wanted me to pay the same as I would have for a deluxe suite. It is a Very nice hotel but like a few places I've stayed at in India they need to sort out their reservations system. It is a fantastic place to stay and I would say one of the best hotels I have been to.

45

Rating

  By on Oct 10, 2005

Nous avons séjourne une nuit dans cet hôtel
Belle architecture , l accueil agreable
L hôtel est immense
Nous avions une chambre correcte avec vue sur le parking, et a l odeur peu agréable
La piscine ferme a 19h ce qui est relativement tôt
Par contre le petit déjeuner était parfait et le restaurant le "spice route" exceptionnel!

45

Rating

  By Lilabelle... on Aug 08, 2011

Hotel plein de charme et d’envoûtement. Le service, le cadre est exceptionnel.
Nous avons passé 3 jours dans cet hôtel, nous avons profité des restaurants, du bar et de la piscine. C'est une véritable coupure avec le monde extérieur, on se sent vraiment apaisé par rapport à l'activité importante des rues de Delhi. Notre chambre était superbe et la literie exceptionnelle. Pas de problème de bruit. Mention spéciale pour le spa et ses massages.

45

Rating

  By jayjay750... on Apr 04, 2011

Établissement construit à la fin des années 30 mais ne sentant absolument pas la poussière, cet hôtel se caractérise surtout par une décoration exceptionnelle à chaque recoin : gravures, lustres, tableaux, luminaires ... qui illustrent le passé glorieux du pays. Les chambres sont très belles même si elles pourraient sembler un peu froides au premier abord. Attention, toutes les chambres ne sont pas du même niveau, choisir au minimum les Heritage Room.

Les chambres sont un peu sonores, mais trouver un endroit "sans bruit" en Inde, c'est un peu mission impossible : >

Le service est top ! Il faut absolument tester le restaurant Spice Route tant pour le décorum que pour la qualité des plats servis.

L'emplacement est idéal pour visiter New et Old Delhi.

Quant à l'internet payant, ce n'est pas normal dans un établissement comme celui-ci.

45

Rating

  By ND034 on Mar 03, 2011

Cercando tra i vari alberghi di New Delhi , mi ha attirato l'Imperial , per una particolarità (per me nuova) , una categoria di camere...Eliza .... Luxury rooms for our single lady travellers !!!
Ho voluto provare ...sono molto curiosa ...Purtroppo una sorpresa all'arrivo ..le camere Eliza sono per non fumatori...e io fumo molto...mi propongono di cambiare categoria di camera , ma su mia insistenza , mi permettono di fumare ..di nascosto !!
nella camera trovo : fiori rosa , acqua minerale rosa , asciugamani rosa , pantofole di misura finalmente piccola , cosi come accapatoio , vestaglia di seta con disegni rosa , e in bagno tante amenities divertenti e utili...dall'acetone alla maschera viso..insomma divertente.
la cameriera al piano che appena l'ascensore si ferma viene incontro e ti domanda se hai bisogno !!! ottimo servizio , perfetto il concierge , che ti procura dalla sim indiana ,
Albergo tutto non fumatori , nemmeno nel ristorante all'aperto !!!al caricatore del cellulare , al servizio auto privata a 12 $ l'ora ed è sempre pronto a ogni necessità.
Meravigliose composizioni di fiori , perfetto in ogni senso.
Ottimi i ristoranti

45

Rating

  By smartissi... on Jan 01, 2011

Service parfait. Spa, piscine, salles de squash, de remise en forme. Rien n'est laissé au hasard. Superbe déco de l'hôtel Chambre et espace commun
2 restaurants très bon dans l'ensemble mais à voir absolument pour sa déco le restaurant Thaï. Prix des vins rédhibitoire.
A noter un petit déjeuner presque aussi somptueux qu'a l'hôtel continental d'Hanoi

45

Rating

  By zapata34 on Jan 01, 2011

Das großzügig gebaute Haus mit Marmorfußböden repräsentiert die reiche englische Kolonialzeit. Es entspricht modernem Komfort. Die Zimmer sind normal groß, aber luxuriös ausgestattet. Ausgezeichnet sind die Hotelküche und das Frühstücksbuffet. Das Preisniveau entspricht allerdings auch den Luxushotels in Großstädten.

45

Rating

  By loran52 on Dec 12, 2010

Seul hôtel à l'architecture colonialiste. Situé dans un des plus beaux quartiers de Delhi au calme et non loin de connaugh place, il offre les services et le confort d'un 5 étoiles. L'accès à la piscine est réservé aux clients de l'hôtel donc pas de risque d'être gêné par des personnes extérieures. La restauration est d'une excellence et les prix ne sont pas abusifs pour l'offre. Je conseille cet hôtel mais il me semble que d'autres hôtels 5* à Delhi sont tout aussi bien.

45

Rating

  By anapse91 on Feb 02, 2010

Un bon emplacement, un bon service et de trés bons restaurants.
Les chambres sont classiques mais de bon goût, on regrette cependant les chambres donnant sur les puits de jour intérieur.
Nous y avons passé une seule nuit. Je recommanderai cependant un autre hôtel pour un séjour plus long.

45

Rating

  By ArnoHotel... on Aug 08, 2009

創業100年近くと聞きました。
食事は美味しいし、庭園も綺麗で朝の散歩にぴったり、
部屋の中まで清潔で広いと来たら言うことなく、さすが5つ星と言った感じなのですが、
私が宿泊した頃は今の3分の1くらいの価格で泊まれていたので、
ちょっと今は損な感じがするのが率直なところです。
あ、あと、ニューデリー中心部でビジネスにも便利。

45

Rating

  By on Aug 08, 2009

Tres beau palace de centre ville .piscine bruyante .lobby et couloirs delicieusement parfumes .photos non conformes .ex :heritage room :rien a voir mais bien tout de meme je vous rassure !Spice route parfait ,chef sommelier francais aux petits soins pour ses compatriotes oeunophiles .petis dejeuners plantureux.Chambres tres calmes surtout celles donnant sur le patio

45

Rating

  By phsch on Nov 11, 2007

Have stayed at The Imperial many times in the last decade. Elegant rooms with respectful staff and old-style doorman. But each time I've stayed, I've been overcharged for my rooms, given different rates than reserved over the phone or online. I've reserved on tupe of room and will be given a much larger and charged more as well. There are more hospitable and sumptuous hotels now in Delhi. No doubt the rooms, furntiture, linens are the finest quality - no dispute about that. Location is perfect - near the emporium, street markets for great shopping. As civilized and comforting, the arrogance and difficutly in working out any problems has broken my attachment to The Imperial.

35

Rating

  By Soul_Enco... on Nov 11, 2011

Yes, this hotel is a lovely sanctuary from the chaos of the streets of Delhi and it (mildly) evokes the extravagant elegance of the colonial period, and yes, the service is excellent, but it seems that it's heart is at odds with extracting as much money as possible from it 'victims".

Here are a few examples:
1) Through an error (on my part), I booked a single occupancy room, when there were actually 2 adults and a child.. Rather than trying to accommodate us in the room, and charge us a fee for that, they pushed us into a room that was more that 2.5X the price. We did negotiate the price down to 2x, but I felt extorted into this room--it was our first day in Delhi and options were limited. The woman who attended to us didn't help the matter as she seemed unsympathetic to our situation and only wanted to sell us the higher priced room.
2) Ground transportation-- travel to and from the airport is over $65 US. That's a lot considering I could book a driver for the entire day for that amount. I asked about the fee and they said they only have luxury cars. No other options. They did not offer to call a regular cab.
3) Internet access. Of all the hotels I've visited in India, this was the highest at over $25 US for a 24hours.

Other complaints had to do with the smell of the place. They over perfume the halls something terribly and bad chemical odors wafted into our room...we weren't sure if we were over the laundry room or they were fumigating outside.

Alternative recommendation...stay at Le Meridian 1/2 mile away. It's modern, chic, better customer service at a lower price. What it lacks for the quiet, elegant serenity of the Imperial, it makes up with a sexy, charged atmosphere that makes you glad to be alive in the future of India, then dead in its colonial past.

35

Rating

  By Geo C on Aug 08, 2011

We stayed at the Imperial for a short break. Airport pickup was brilliant. Service exceptional and the person who collected us, and had to endure a three hour wait due to power problems at the airport, was extremely kind. Check-in was fast but on our airport pickup person remarking that due to the delays we should have "the best room" was chastised by the checkin manager(?) that we were only one couple of many and not to expect anything. Needless to say we were checked into a small and dark room overlooking a courtyard in a wing distant of working elevators (our nearest elevator was closed for maintenance). While the room was immaculate, the sink didn't drain properly and there was an unpleasant smell from the toilet. Quite a disappointment given that the hotel was so quiet. Breakfast buffet is well worth it. Very large selection and all of excellent quality. Pool is showing its age but the staff there work very hard to please. Bars a bit hit and miss, depending on who is working there and how busy it is. Front desk possibly the worst - very frosty and left you with the impression that you were troubling them. When asked for change of a large denomination note staff replied that they had no change at all - they didn't check or offer any further assistance. The hotel site is central and the buildings beautiful, but, that said, in Delhi there are plenty of hotels of - ostensibly - a similar standard. This one didn't do it for us and so won't return.

35

Rating

  By magnus79 on Aug 08, 2011

Honestly, I do not understand all the rave reviews.
At check-in, after a long trip, we got a miniscule room with a shower that was clogged. So we called the reception and they said that they will send someone up to fix it. We waited for half an hour and nothing happened. So we decided to change rooms to get a room with working shower and toilet too, preferably. We got another super small room and this time the bathroom worked.
The rooms are pretty, with nice sheets and all, but, is this not a 5 star property? And the bathroom is not working?! Come on....!
The grounds of the hotel are pretty, the pool is nice, nothing special.
At breakfast the food selection was really good and delicious, but service was, unfortunately not on the same level. Sometimes I had to wait for coffee for 5 minutes or more and I had to ask the waiters several times.
It's not a bad hotel, don't take me wrong. To me, it's a 4 star pretending to be a 5 star. After spending about 2 hours at the Imperial, my husband summed it up nicely. He asked: Honey, don't they have a Taj in this town?

35

Rating

  By TamiTrave... on Jun 06, 2011

While this hotel may be one of the worlds best looking hotels, the service is fawningly woeful!
We were booked into a corner room , unfortunately some of Delhi's glitterarti were partying in the garden immediately , one foor below, in the garden to deafening levels of modern doof-doof. We repaired to the bar for two hours and thought that it might abate- WRONG!
After and interminable wait ( approx 35 mins) and three calls to the desk, we were eventually shown to a quieter room.
All OK until at midnight our toilet went beserk, it gushed gallons and gallons for over 40 minutes while we waited and made more calls to the desk.Meanwhile we also had two total blackouts- the hotel generator has an apalling time lag - and should be adjusted etc
The din from the flushing was also defeaning as it works directly from a master high pressure pipe at enormous pressure and flow rate, not really a great thing when one also sees the hotel's entreaties to "save water" etc.
The desks also stuffed up our check out dates. car bookings-twice, the list of small mistakes was long , high handed and apalling.
The overall design and finish etc is stunning but the actual running of the venue leaves a lot to be desired. I suspect the average punter makes allowances , given that it's India , but for a country that wants to take on the world economically, this establishment is all flash and no substance.

35

Rating

  By inigojone... on Feb 02, 2011

The hotel itself is very beautiful but the service and amenities can be lacking/mixed. The front desk can be a little cold. We were a little early to the hotel and they wouldn't let us check in till our allotted 2pm. This was the only hotel in India that did this to us and we stayed at several nice hotels. The bathtub was not draining well and when we called the front desk they sent some one to fix it right away. However the plumber didn't fix it. All it needed was a Drano kind of solution down the drain and they were fiddling with fixtures instead. The rugs in the imperial room were kind of old and dirty.

We tried the Italian restaurant there and it was fabulous. The Spice Route is terribly lacking. The food is bland and boring and the service can be overbearing. For the price we paid, we felt ripped off. Mom and pop Thai places in the US serve better food.

The buffet breakfast was great but service was spotty. It took us forever to get coffee on both mornings we were there.

The spa was decent. The massage was people were nice. However the hydrotherapy suite was lacking. Not much privacy and also the hot water in the shower never showed which kind of negated the massage.

Swimming pool was out of order during our visit.

35

Rating

  By Milwaukee... on Jan 01, 2011

My wife and I stayed following my spending a couple of weeks in India on business. The hotel is pricey. The building and its contents are lovely and very historical. The location is good, right on the Janpath and next to the Janpath Market. The hotel is a 5-10 minute walk from Connaught Place. The car service to the airport is very expensive (about $70 US) but if you don't have much luggage, use the hotel's taxi service which runs at a fraction. We had breakfast in the restaurant and it was very good, we also had room service and it was equally good.

The issues we had were with consistency of service. Everyone at the restaurant, at the front entrance and the housekeeping staff were great but the front desk staff was a bit cold. Our main issue was that no one but managers seemed empowered to make decisions. One example is that we found out that we were only allowed a certain number of bottles of complimentary water in the room. This was not enough and, for the price, seemed to be pretty petty. When we called housekeeping, they said they could do nothing. When we talked with a manager at the front-desk, he resolved the issue. Upon our last day, we asked for a late check-out of 8pm as our flight was just after midnight. Even though we already had a guaranteed check-out of 4pm through our Amex booking, the front-desk insisted on charging a full-day while I made the case for a half-day. Again, a manager resolved this.

So, this is a difficult review. The hotel is very nice, but it is also very expensive. If the issues could have been resolved on the first call, I'd have given this a four star at least. But, for a hotel of this class and price, I'd have to go with three.

35

Rating

  By tsaltmars... on Dec 12, 2010

I stayed at the Imperial largely because it is well known and it offered a tour of its famous art collection. I was slightly disappointed and enjoyed my stay at the Oberoi Udaivilas in Udaipour much more.

I stayed at the hotel for a week while working for a charity in Delhi. The room I was put in (in the Heritage category) was dark, gloomy and rather depressing. I asked to change and was put in a much nicer room of the same category on a different floor. The room was very comfortable.

The high point of the hotel was the very sweet masseur in the rather basic hairdressing salon who gave me a massage on three of the nights I was there. The "spa/salon" facilities were certainly no where near five star standard but the masseur was very sweet and made a particular effort.

The food was good, particularly the breakfast, although very overpriced for what it was.

My main gripe here is the pricing and the quality of the service. This hotel cost well above comparable five star prices in Europe and the US and yet the service was well below what I have come across everywhere else. On a number of occasions I rang reception with a request and they either never responded or failed to ring back when they said they would. After a couple of days of this it became frustrating. I had booked an art tour through the hotel before arriving in Delhi and yet when I arrived they had no reference of this and didn't even acknowledge that the service existed. When I made a fuss they eventually freed up a member of the reception staff who gave me a quick and fairly uninformed tour of the hotel's art collection. The art and photo collection is fascinating but I would have been better to wander round it on my own, had I realised there was nothing that the receptionist could have told or showed me that I didn't know or could have found myself.

After a week of travelling in Rajasthan I then returned to the hotel for one night and again stayed in a Heritage room. This was smaller than the one I'd had in my previous stay and unfortunately overlooked the hotel gardens. All evening and night there was a conference going on outside with loud music. My husband was unwell and I asked the hotel if it would be possible to move to a quiet room but was told this wouldn't be possible. We spent the night with light flashing through the window of our room from the event outside and loud music blaring. All in all, this was not a five star experience and I won't be recommending the Imperial to my friends and colleagues visiting India.

35

Rating

  By Sienabene on Sep 09, 2010

The hotel is very nice but it seems that the management has instructed the staff to milk guests for every extra they can. Wireless internet that is slow as molasses (when it works) for almost $30 a day. Recommendations of $300 bottles of wine with curry, Don't get me wrong, the hotel is very nice and if you have all the money in the world t is an experience, but my sense is they care more about making more money than taking care of guests. Be careful with discount rates as well. You get taxed 20% of the hotel rate even if you have a nice discount. My tax that I was not aware of at all was $40 per day above and beyond my quoted rate.

35

Rating

  By JCTravele... on Mar 03, 2010

The Imperial is certainly a beautiful hotel, though I'm not a big fan of celebrating the wonderful days of the British raj myself. I was, however, disappointed by the quality of the food and services, and didn't find the hotel to be a good value. Our room was just so-so, even though we had booked a heritage room, and were expecting something quite nice for the price we paid. The food was poor to mediocre, and the service in the daily restaurant was slow and confused. Even the Thai food at Spice Route was average at best though by no means average in price. I've had much better Thai food in Delhi at two different restaurants. What I really resented was the penny-pinching. The amount of bottled water provided gratis in the room was miniscule, and we were given packaged junk food rather than fresh fruit - the only hotel I've stayed at in Delhi where this was the case. 1200 rupees/24 hours for a high-speed internet connection is also excessive, and much higher than at e.g. Claridges or Vasant Continental. And when I complained about the very bad behaviour of one of the hotel guests, who had accosted us in the smoking area and said really foul and disturbing things (he was clearly drunk or high), I was met with a blank stare and the words, "It happens sometimes." Some acknowledgement that we'd had an unpleasant experience with one of their guests, who kept bothering us whenever he saw us that day, would have been appreciated. Basically, we didn't feel the hotel was making any effort to ensure quality of service, and apart from the look of the place it didn't feel like a luxury hotel. I wouldn't stay again.

35

Rating

  By sonia42 on Mar 03, 2010

We stayed at the Imperial twice recently; we took a break to go to Agra - Taj Mahal - and returned to the Imperial. The hotel is of the old colonial style, but now caters mainly for business people. The lobby area certainly looks 5* standard, but it is deceiving. The small seating area around reception is always occupied by business men with mobile phone conversations spoiling at any chance to sit down and read a paper. The room for our first stay was as described on the web site, there was a birthday party somewhere around which went on until the small hours of the morning. When we returned we were given a much smaller room that had been occupied by a smoker (we don't smoke), they gave us an air freshener when we complained. No shower cubicle, shower head over the bath with the toilet beside. It anyone thinks this is 5* standard go to Agra and stay at the Amar Vilas hotel complex and note the difference. Breakfast is good, the menu for the evening meal is limited, although well cooked and presented. If you are on a business trip stay here, if you are on holiday look elsewhere.

35

Rating

  By E Garvey on Feb 02, 2010

The Imperial is a beautiful oasis in the midst of teeming Delhi. But do not be lulled by the palatial surroundings, scattered rose petals or delicate fragrance wafting through the air as you enter. My daughter and I both got the worst food poisoning of our lives at the Spice Route restaurant at the Imperial Hotel. A luxurious room is little comfort if you spend 24 hours in it being violently ill. When informed of the problem on checkout, the management looked bored and didn't offer a refund on the offending (expensive) dinner.

35

Rating

  By globaltra... on Jan 01, 2010

Don't mind the big name and historical background : this hotel is way too pretentious and overpriced. The hotel management still live in a dream and is not aware that the city has changed : you can now find jus as good middle-range places to stay, with the same comfort, reasonably priced services and even more modern facilities.
Though the service remains friendly there and the rooms comfortable and beautifully decorated, it is difficult to understand why they charge so much. Why is an ordinary Wifi connection charged 200 Rs every 30 mns ?
Why has the price of the Sunday buffet tripled or more over the last few years to reach at least 2000 Rs each (drinks extra) for ridiculously small shares of food ? Why having a simple drink in the Atrium has got so expensive ?
Watch out in 2010 : after the Commonwealth Games rush, no one will be able to afford a room or even a drink in this place.
An other problem is that the staff doesn't know the difference between being helpful and intrusive. If you just feel like a cup of tea, they'll insist on you having expensive cakes with it (they are trained to be more commercial, I guess). If you want to work quietly in your room, keep the 'don't diisturb' tag on the door all time, as the roomkeeping staff would ring any time to offer some service, leaving you the nasty impression that you're just taken for a tip cash machine. Some would even follow you in the corridors to help you open your room door (thanks, I can manage with my key …). Too much attention also means less privacy and you sometimes feel you're being « watched » all the time.
Last detail: avoid the rooms opposite the fitness room if you don't want to wake up early in the morning at the sound of loud-speaking staff and customers gathering there.
On the whole, I would advise to forget about staying there and just afford a meal in one of the restaurants some time when in Delhi. Not more: you can find beautiful guest houses/ hotels in the city now with nice gardens, free Wifi and nice rooftop restaurants...

35

Rating

  By LeonorPar... on Nov 11, 2009

The atmosphere at The Imperial is a bit stuffy for my taste. I love opulence but only when it is accompanied by a warm, friendly atmosphere. The fact that they wanted to charge me for a whole day for an early checkin was shocking.
I liked the size of the hotel, not too big that you get lost. The food was outstanding and restaurant service very attentive.

35

Rating

  By janemccoy on Nov 11, 2009

Stayed there Sep. 09, check in ok, room excellent, floor staff can not fault with attention to detail.
Front house staff not very friendly and it seems they need some training for this type of Hotel.
Air Conditioning unable to turn down, even engineer had problem with it.
Word of warning for travellers paying with credit/debit card , Hotel may charge double on your credit/debit card, and very difficult to recover the charge.

35

Rating

  By Harbinder on Oct 10, 2009

Disappointing room: Dark,smelly and overlooking a construction site! Yes, on arriving from London at 3am we were shown to our twin-bedded room on the 1st floor, which really stank of stale tobacco smoke. We immediately asked for a transfer to another room, which was across the corridor; this seemed smaller than the first one but it did not stink. In the morning in the light of day, we pulled back the curtains to see that or room overlooked a construction site, with huts, earth moving machinery and rubble. Of course we asked to be moved again, but were told (despite insisting several times) that there were no other rooms available. (This I do not believe). Only two nights later, just before the day we were due to leave were we told there was another room available.
For the record, all the windows in The Imperial appear to be small. Perhaps it was
built as a fort in the 19th century but the effect is to let in very little daylight and the bedroom was dark and dingy. All very disappointing for my wife as it was her first trip to India and I had told her about my previous 3 stays at the Imperial with its lovely old-fashioned neo colonial atmosphere and historic 19th century ambiance. Unfortunately, since my last stay in 2003, the hotel has undergone a complete refurbishment and although they have retained most of the features as they were before, somehow much of
the old somewhat-faded atmosphere appears to have been lost. Before, The Imperial was truly unique, now it is more like any other luxury hotel and something of the former charm has been lost in the process.
One final thing. If you look forward to a nice cup of coffee or tea with your breakfast, forget it! Both my wife and I agreed that the coffee and breakfast tea was the most disgusting we had tasted anywhere, ever. So bring your own instant and tea bags
if you want a half decent cuppa.
David S Baber, London March 5th 2009

35

Rating

  By davidccc on Mar 03, 2009

Grand old lady with some really nice art deco touches. Feels very British imperial, although elements have been modernized. Some good restaurants and excellent service. Drawbacks - the swimming pool is right one hedge away from one of the noisiest road junctions in Delhi. Do not stay here if you are intending to relax by the pool. My room looked onto the reception, not something everyone would care for.

35

Rating

  By global-wa... on Jan 01, 2009

The Imperial is truly a grand and mythic hotel. One of those you want to stay at least once even if everybody knows there are sme better in town.
Usually, when you stay once, you cannot imagine going anywhere else afterwards for your next stays. This works with the Raffles in Singapore or the Oriental in Bangkok. But there, with the Imperial, my next stay might let me try the Oberoi or, of course, the opening Aman Delhi!
The Imperial is a wonderfull building plenty of memorabilia of old India - sometimes, you do not understand how this can be possible without being shocking for Indian citizens... Public areas are a bit glitzzy but let us think this is due to recent renovation.
The overall staff is friendly and respectful. And they have an excellent Thai restaurant with a top service. The bar is really enjoyable as well even if they might learn to make less sweet cocktails (my Singapore sling was more into syrup than any alcohol).
The service at the airport is excellent as well and we did not have anything to do until accessing the airport lounge. That is perfect.

Then come the many issues which make the Imperial a faded glory.
The spa, first : NO SPA!!!!!!!!!! Even no indoor pool in a frozen city for January! Can you believe this. I cannot imagine coming there in Summer...
Then, the rooms. We stayed two times at the Imperial (at our arrival in India, then 10 days later). We had very nice suites (Heritage and Art Deco) and I do thank management for the upgrades. Those suites are nice but bathrooms need a serious modernization: only one lavabo! No conditioner! As welcome gift: few fruits. These are details but we are speaking of world top hotels there...
Relation with money is tricky: after checking out, I wanted to post a postcard. I was asked for the 20 rupiahs!!!! while in the room waiting for the bellmen to pick up our luggage, an employee entered the room and check three times the minibar, then call the reception to say what we took away - of course he did ask for permission to use the phone!!!
Finally, security is a big joke. As a VIP guest, the security manager asked me who I am - all staff members had my picture before... At the entrance, we are asked to go through a security gate: when ringing, they do not go into deeper examination...

The Imperial is a really beautiful hotel with many "but". I hope its management will act to improve it.

35

Rating

  By blafwasa on Jan 01, 2009

A beautiful hotel with wonderful architecture and great location is spoilt by average staffing and poor facilities.

Like other reviews I suffered from poor staffing in restaurants the table wasn't cleared when I sat at it, I waited over 10 minutes for a menu, and getting the bill was an effort. Frustrating if you are having a break between meetings.

Despite the plush corridors and very nice room no effort has been made on fitness facilities, and it is not clear if the temporary "room" is permament. The weight area now has a dent in the ceiling from me lifting a handweight above my head (I'm only 173cm!). And when I was staying the beautiful gardens that I remember from previous visits to the restaurants were covered with temporary structures for a function. A loud function which took place metres from my ground floor room.

Overall it is hard to justify the cost ($400 a night) trading on heritage and location might work for tourists but for anything beyond an experience it is disappointing.

35

Rating

  By city1trav... on Nov 11, 2008

A great Delhi location, a pretty good 1930's builiding, and loads of money spent on jazzing it up is still spoilt by energetic but forgetful and unskilled service.

In India, charm and a real (not unforced) concern for guest's welfare comes free. To mess it up by not ensuring that the (admittedly characterful) staff remember to bring tea, clear dirty plates, take orders, bring correct orders, bring bills, all of which they failed to do repeatedly, is a careless waste of good raw service material and a fine building.

When we spoke to the Terrace Manager (the main offending facility, though the curiously named Daniell's Tavern was prone to it too) his comment was that he would discipline the staff. Our comment was that he should give people with a real aptitude for the work some proper training.Ho hum.

If you want to see how well trained staff add to an experience, stay at the Oberoi in Delhi; much better value, frankly. If you like glitz, the Imperial's for you. If you like real quality, less conveniently located though, try the Oberoi.

35

Rating

  By GilliesMa... on Nov 11, 2008

Stayed at Imperial for one week on a business trip. Stayed in 2 separate rooms due to taking a side trip to Agra. First room was lovely, bright & airy, situated close to front of hotel. Second room was very small, very noisy and had no natural light. Service in the hotel restaurant was good. Service in the bar was pretty poor, the staff seem to have an attitude problem and are very aggressive in their approach. What ruined the stay for me was the front desk staff. I had to cut my stay short by one day to return home & despite having given them 7 days notice they point blank refused to not charge me the extra night. I have never encountered this before. Not only did they insist on charging me, but they were rude, aggressive and spent 30 mins arguing with me about the issue. I would not stay in this hotel the next time I visit Delhi, I would go for the Shangri-La instead, where the service is impeccable.

35

Rating

  By ejklewis on Sep 09, 2008

This hotel is well worth a visit for its architectural beauty and for the hundreds of paintings it houses. Its large swimming pool is just as impressive and the pool-side service is top quality. Overall, the staff are friendly and helpful in this hotel and they work hard to keep it immaculate and clean. The rooms and public areas have fantastic marble floors and the rooms are very comfortable. Our room was allocated on arrival and was of a relatively high standard, including a dressing room.

We had room service once, which was a delicious breakfast that was promptly brought to our room. The coffee was particularly good. We found that one breakfast was enough for two people to share. The food in the rest of the hotel was a bit of a let down but perhaps more because we were attempting to eat on a budget - all of the restaurants here are fairly pricey. The Indian food was definitely better value than western meals. Cocktails cost the equivalent of £10 so there is no avoiding Western prices. A useful tip for water: complimentary water is provided in the room twice a day as well as by the pool. It was helpful to know we could stock up at the pool if we had run out.

The most unfortunate aspect of our stay was that we ended up moving rooms twice. On our first night there was incredibly loud music coming from a building across the road (although it was loud even in our room). The hotel assured us it would stop after 1030 which it did not. After a few phone calls downstairs they offered to let us sleep in another room (it was 1230 by this time and too late to move all our stuff) and then we returned to our original room the next morning. They then moved us to another room for our last night (we were only there two nights). So I have seen quite a few of the hotel's rooms and they are all excellent but this incident was unfortunate. The staff did do their best to help us though. While it was not the hotel's fault we found (here and during the rest of our trip in Delhi) that wedding season was having a negative impact on our holiday, mainly in terms of noise.

A spa is currently being built at the Imperial and we had to listen to the construction noise from our first room. This is a necessary inconvenience though for the hotel to improve its services, but beware. Overall, this hotel is worth a visit for its aesthetic appeal and good service.

35

Rating

  By paddo24 on Sep 09, 2008

As my husband and I have been regular visitors to Delhi in the last few years we have had the opportunity to visit the Imperial for meals and drinks on a few occasions and so on our latest trip we decided to stay here for three nights. Like all luxury hotels in Delhi it is very expensive - our special internet rate plus taxes came in at around $AUS 650 a night for a basic room and breakfast. First time travellers to India should be aware that taxes on luxury rooms, food and alcohol can add up to $100 a day to the final bill.
The Imperial really is like a piece of an India gone by - a remnant of the colonial past but one that is beautifully restored and maintained. The main areas of the hotel are glorious and it is lovely to wander the hallways and look at the artworks and photographs. Our room was spacious and very comfortable (bed was the most comfortable I have found in India!) but a little cold - we had to turn the aircon off even though it was 38 degrees outside. We had a room which faced an internal lightwell and so it was generally quiet and no traffic noise just the tinkling of a fountain. On the second night we were awoken at 3am by some noise - probably from the ballroom below us -- but when I told staff the next day they were very keen to resolve this and offerred to move us to another room.
We found the food in the 1911 restaurant to be so so and I agree with other reviewers that the service is a bit below par. I say this as a comparison to the Oberoi in New Delhi where the food and service in the main restaurant are second to none. Another observation I would make is that the staff at the Imperial look uncomfortable and outdated in their liveried uniforms - although I understand they are trying to maintain the period look I think they would be better in more modern, streamlined uniforms without the turbans, etc. We did dine in the Spice Route and really enjoyed our meal. The menu is Thai influenced but with an Indian twist and we recommend the Kerala Lamb curry - delicious. The 1911 restaurant has an interesting dress code and men must wear long pants to dine in the Brasserie or restaurant even when it is 40 degrees. My husband was dressed in smart dress shorts and designer shirt and was asked to sit in the bar area rather than the restaurant because of this and yet the very next day a large group of visitors to the hotel wearing what I would class a very casual, hippy attire were seated in the Brasserie next to us with no problem and then proceeded to smoke - no staff member was game to ask them to leave. A bit annoying!
We found the pool area and service to be good and as it was hot we took the opportunity to have a swim. The general location of the Imperial is great for shopping at the Emporiums and the markets on Janpath where there are good bargins to be found but be warned when you venture outside the gates you are an easy target to taxi drivers, rickshaw drivers and hawkers in general who will tell you all manner of things to convince you to go with them. This can be a little confronting if you have never been to Delhi before but just stick to your guns and walk on by. If you want a local taxi, ask the doorman at the hotel to call one in and he will tell them what you want and will give you a rough idea of the price. You can hire taxis by the hour or by the meter. If you want big, modern malls these now exist in Delhi ie Select City Walk in South Delhi or visit the more traditional shopping areas like Khan Market and South Extension for really good books, clothes, etc.
We enjoyed the experience of staying at the Imperial and would recommend it to friends but if we had to choose we would opt for the Oberoi for the standard of service, the facilities (pools, gym) and the food and location which we would consider to be superior for the same price. Visit the Imperial for afternoon tea or to dine at Spice Route or to look at the artwork but stay at the Oberoi for more slick service.

35

Rating

  By Travelswi... on Apr 04, 2008

As is the case with many world class hotels the public parts of the hotel really are the best bits. I opted for the cheapest room and whilst the bed was comfortable the room and bathroom really needed renovation if this place is keen to compete with the best.

The bar is great as was the food served at the French restaurant. The swimming pool is nice although it is somewhat spoilt by the main road that runs along side it!

I probably wouldn’t stay again, especially at the rates they are charging however I do not regret having stayed there once.

35

Rating

  By mullarted on Dec 12, 2007

We stayed at The Imperial during August 2007. It was recommended to us by a couple of our friends and families. We were offered free upgrade to a better room upon check in. The lobby outside our room had some strange smell but over all it was nice.

However, we were shocked at the bill when we checked out. The tax they charged us is to the upgrade room price, which is double the price. We then had to pay more for the room. Thank god we were not on a tight budget. We haven’t been to a hotel anywhere that charges you more on a “free” upgraded room. It’s a five star hotel, act like one. Let your customer know before you give them a “free” upgrade. Maybe they won’t choose to have the upgrade. It just left a bad taste in your mouth since everyone wants to cheat you in India, including a reputable hotel.

35

Rating

  By jjtravel6... on Nov 11, 2007

I had so been looking forward to the first night of our holiday at this 'grand' hotel. Check-in was efficient and the jasmine perfume wafting through the air-con was impressive. However, by the next morning after breakfast, I could well do without its cloying aroma! Our Heritage room was large and well-furnished with a good dressing area and bathroom. Our first disappointment was when we tried to book a table at the Italian Restaurant and were told there was nothing until 10.30pm. No alternative was offered to us. After venturing out, we returned to find the Brasserie where our meal was OK, but the service was not exactly marvellous. More time should be spent on customer service than on perpetuating the days of the Raj and colonialism.
Breakfast service was generally slow and apart from the freshly-cooked eggs - virtually stone cold.
We did enjoy the art work in the corridors and the luxurious feel of the hotel, but The Imperial seems to be living on a past reputation.

35

Rating

  By TessaPoli... on May 05, 2007

We finished a seven week trip to India at the Imperial, having stayed at a wide range of accommodations, from small, family run places to opulent hotels like the Imperial and the Lake Palace in Udaipur. We had heard good things about the Imperial from friends and from TripAdvisor, so we decided to finish off our time in india with a splurge.

I did book on the hotel's website, and I believe strongly in full information so on that website, agreed to pay $409 for one night and $509 for another. A quick tip: if you do a search on the website and are flexible in your dates, look at the rate from day to day because it changes considerably.

As I said, we stayed in a few other very nice places in India, including the Lake Palace, Devi Garh (both in Udaipur) and Ananda in the Himalayas. Each of these, in my opinion, were more worth the money than the Imperial. While the Imperial rooms and common spaces are fantastically beautiful, it wasn't an "experience" as much as a beautiful place to stay.

The concierge, as opposed to other reviews, was helpful to me in sending a box of mine to the USA. (I haven't seen the contents of the box so I'm just assuming all my things got there OK.) Although he had promised to get me a tracking number and I had to go back to him to get it.

We ate one lunch and dinner in the hotel restaurants - lunch was quite expensive but decent, dinner at the Spice Route was decent too but nothing spectacular. The service was OK, but not as attentive as you might expect.

Basically, when you book this hotel, you're bound to have really high expectations given the amount you're paying, and generally, it's a fancy hotel but it doesn't blow you away. We stayed at the Taj in Delhi for two nights too at a different point in our stay - it doesn't have the same feel but is plenty luxurious and costs a lot less - about $250 a night, with a much better gym and pool too.

My opinion? Save your money for the once-in-a-lifetime places and have a meal or drink (tea) at the Imperial to see it.

35

Rating

  By walkabout... on Apr 04, 2007

The Imperial is a royal treat, no doubt. But the hotel mostly has its ambience and decor to flaunt, because after that it is mostly downhill. The hallways remind you of the history of the hotel and its grand heritage, but the standard rooms are cold, uninviting and small. My TV didnt work, but was too busy to bother complaining, but at other times the staff was quite responsive. However, you can forget about getting an iron in the morning rush.

The bathrooms drains need a bit of work. I got two different rooms, but neither had a properly draining shower or sink.

But my biggest complaint is with the food available inside the hotel. The much-advertised Spice Route is quite ordinary, but horrendously expensive. Daniel's Tavern is actually better. But the more casual 1911 restaurant has a menu that is too small to keep your interest for more than a couple of days, and most of the servings are bland, fried or just downright tasteless. However, the breakfast buffet selection is quite good.

35

Rating

  By ipbsln on Apr 04, 2007

It is highly recommended due to its reputation, and I'm actually fine with their practice of keeping those pesky tuk-tuk drivers off the premises. The facilities look opulent inside and the air smelled of lemon or giner in the halls, which is very refreshing after coming in from the pollution outside. The restaurants can get costly. I didn't think the Spice Market restaurant was anything to rave about. Decent, pricey and it was really dark in there! The pool was nothing special. The gym is small, but I enjoy small hotel gyms. The building is old of course, and the windows are pretty thin because one can hear all kinds of outside noises from the room. Bathing was quite an experience: I got dirtier than if I hadn't bathed because as I filled the tub, the water was yellow! To top it off, we were ripped off with the taxes at check-out (should have been based on the discounted rate that we reserved the room for and not based on full price!) Management didn't care to apologize or rectify this even after we lodged a formal complaint. Also, I think that having people constantly open the entrance doors seems a bit pesky and impractical. Why not install automatic doors?

35

Rating

  By fleecesle... on Jan 01, 2007

My wife and I stayed at the Imperial Hotel in mid-August right after spending two days at the outstanding no-tipping Oberoi Amarvilas, Agra. The Imperial seemed a high class tourist factory by comparison. We can't blame the hotel for their well-heeled but rude guests, but an extended family occupied the room next to ours and left the door open, making the hall an extension of their room for the convenience of their effusively happy guests and well-wishers. The false colonial atmosphere is thin when reality sets in. You'll be sure to experience the costumed doorman's pregnant 90-second car door close for those slow to tip and the ever-helpful bathroom sink faucet turner-oner and towel-hander. The grand hotel show would be charming if the staff were faultless, but there were all-too-human lapses that were never seen at the Oberoi. There was only one bottle of water in the room when we checked in. One staff promised to phone us with information and never did. Another got our order for the boutique wrong. I asked the telephone operator to connect me to Thai International Airways city ticket office (and I told her the name of the building). When she checked and called back, I asked her what was the correct number and she didn't tell me. Instead she connected me to the Thai International airport office, and they kindly told me the number of the city office (of course, I was charged for the call to the airport). A card in the room proudly offers special pillows, but of two kinds that we requested, only one could be located during our 2-day stay. The buffet breakfast is spectacular, and the food in the restaurants is excellent, though not as good a value as Amarvilasi in Agra, Before we checked out, we called for a porter to get our two large suitcases. After 10 minutes, we wheeled them to the lobby ourselves where a porter ran the last four steps to take them from us. Other things, including Internet, did work well, and we can see why others were ecstatic with the Imperial. But we had just come from a hotel with better trained staff and real heart.

35

Rating

  By Staidther... on Aug 08, 2006

Il faut vraiment aller à l Impérial pour dîner, déjeuner, prendre un verre, visiter et admirer la superbe décoration et notamment une collection extraordinaire de gravures sur l'Inde.
Mais il faut éviter d'y dormir... sauf si on est sourd.
Nous avions pris une suite héritage donnant sur l'Atrium. Nous avons eu des bruits de vaisselle toute la nuit (il y avait un mariage mais le personnel n'avait semble-t-il pas de consignes de discrétion), puis l'aspirateur dans les couloirs à 2h du matin et à 4h du matin, les touristes qui partent tôt et la fontaine qui est re-branchée à 6h du matin...
Laisser ses clients dormir devrait être la première préoccupation d'un hôtel. mais cela semble être une considération secondaire dans ce palace. Si vous devez y dormir, choisissez bien votre chambre et refusez celle donnant sur l'intérieur de l'hôtel.
En point positif, nous y avons très bien dîné et le petit déjeuner est excellent.

35

Rating

  By mestribul... on Jan 01, 2011

LES PLUS
L'hotel est très bien situé, juste à coté d'une zone de shopping intéressante. Les parties communes sont luxueuses, le décor empire colonial très agréable, le service est excellent. Grand choix de restaurants. Chambre et literie confortable .Jardin et piscine.

LES MOINS
Nous avons eu une chambre qui donne sur l'atrium : pas de fenêtre sur l'extérieur, donc sombre. Et beaucoup de bruit montant de l'atrium. L'atmosphère de la piscine n'est pas très agréable à cause de loacux techniques dégageant de la fumée.
C'est vraiment dommage, car ces points noirs viennent gâcher ce qui pourrait être l'excellence.

35

Rating

  By bntrip on May 05, 2010

Tengamos en siempre en mente el precio de la habitación. Estuve en una habitación interior de 10 metros cuadrados sin luz natural en todo el día. El wifi (indispensable para mi) era carisimo y no funcionaba nada bien. El gimnasio es cutrisimo. El Lobby es totalmente inadecuado (pequeño e incomodo) para quedar con clientes. La piscina sucia. No tuvieron la amabilidad de cambiarme la habitación y además, al pedir un "late check out" que rían cobrarme 60 euros. Esto en un hotel de 70 euros por noche es entendible pero en uno que se las dá de elitista y que cobran 200 euros/noche, es para dinamitar el hotel. Cerca están el Meridian y otros que con precios menores dan un servicio adecuado. Lo dicho, una y no más Santo Tomás.

35

Rating

  By Globexplo... on Oct 10, 2009

Da wir schon öffters im Imperial waren muß ich die von meinen Vorgängern getätigten Äußerungen nicht wiederholen . Aber zu den Steuern wurde mir eine neue Geschichte dieses mal erzählt. Wir haben ein Zimmer ( Insgesamt ) 3 Mal zu einer speziellen Rate gebucht die Steuern werden aber auf die höchst mögliche Rate des Zimmers erhoben ( Betrug ! ). Man sagte uns immer wieder dies sei so üblich in New Dehli . Nun gut ich kann es nicht nachweisen. Achten Sie auch darauf in Ind.Rupien zuzahlen so sparten wir dann 20 Euro.Nach nun mehrmaligen Aufenthalt werden wir nicht mehr dieses Hotel buchen.

35

Rating

  By cdeBerlin on Jan 01, 2009

notre 2eme sejour à l imperial nous laisse une trés mauvaise impression
l hotel pratique du surbooking , notre chambre reservée payée, et confirmée n etait pas disponible, on nous a envoyé au taj palace qui est trés en dessous au niveau standing puisque la chambre que l on nous a fournit valait 100 euros de moins . En compensation , on nous a offert un diner qui a été trés rapide , décollage oblige. Autant dire que bien que l hotel soit beau , je ne le recommanderai pas

35

Rating

  By luneville... on Dec 12, 2007

Nous avons réservé par mail, le tarif appliqué finalement a bien été celui convenu.
Nous avions une chambre heritage, donc normalement grande, mais je l'ai trouvé bien mais pas spacieuse comme le montrait leur site.
La salle de bains n'avait rien d'extraordinaire : un lavabo, des toilettes, et une baignoire veillote avec une robinetterie un peu usée et un rideau de douche... pour un hotel de cette classe, et de ce prix, c'est tres limite.
L'accès à la piscine n'est pas tres bien entretenu.

Sinon, pour le reste, le lobby, les restaurants sont tres beaux. Mais, tout reste hyper cher : 2 minutes sur internet : 250 roupies (gratuit dans les autres hotels où nous sommes descendus), les repas/boissons : hors de prix, le personnel tres hautain, surtout les hommes!

Bref, bel hotel mais qui ne laisse pas un souvenir imperissable. Tres loin derriere les hotels du Sud Ouest asiatique

35

Rating

  By encoreplu... on Aug 08, 2007

Mon travail m'amène à séjourner 2 à 3 fois par an à Delhi et ce pendant une semaine à chaque voyage. Depuis 7 ou 8 ans, je descends à l'Imperial. J'aime le calme et le cadre de ce bel hôtel et les nombreuses facilités qu'il offre. Les chambres sont spacieuses et bien aménagées avec une réserve pour celle de style "art déco" qui sont petites et ne donnent pas sur l'extérieur mais sur les salles intérieures de l'hôtel. Les Imperial Room soit les premiers prix sont largement suffisantes pour quiconque recherche une chambre de luxe à l'aménagement parfait. La catégorie supérieure appelé Heritage Room est un vrai luxe. La différence essentielle portant sur la dimension de la chambre et une salle de bains équipée d'une baignoire et d'une douche séparée. Le service d'étage est d'une rare efficacité et le personnel d'une grande gentillesse bien que parfois un peu obséquieux. Les restaurants sont très bons mais hors de prix, il vaut mieux tenter de manger à l'extérieur. Les tarifs des chambres n'ont cessé d'augmenter pour arriver aujourd'hui au tarif de base de 550 US Dollars + 12,5% de taxe de luxe en haute saison. Le système de réservation internet fonctionne assez bien et permet parfois d'avoir de meilleurs tarifs. La réservation directe est compliqué et n'offre aucune garantie quand aux tarifs annoncés qui sont sujets à de nombreuses augmentations injustifiées. Le personnel gérant les réservations est assez désagréable et particulièrement obtus, se retranchant toujours derrière d'obscurs règlements connus d'eux seuls et toujours à votre désavantage. Les managers écoutent patiemment vos doléances, mais au bout du compte ne vous donnent jamais raison. Ces quelques problèmes sont devenus systématiques depuis 1 an ou 2 et font que l'Imperial a perdu beaucoup de son charme passé. Dommage, car le lieu reste magique et magnifique. Mais il semble bel et bien que la direction ne veuille plus qu'une clientèle très aisée et peu regardante au moment de régler la note.

35

Rating

  By Jamess22 on Jun 06, 2007

Although the hotel lobby areas are beautiful the rooms all smell of mildew. The staff showed us three rooms to see if we could find one with no mildew smell. WE were so tired that we settled on a room and I woke up congested from the smell. It was night time when we arrived and the staff told me it was a beautiful garden view room. The next morning we woke to a wall where pigeons live and the entire wall was covered with pigeon poop. Plus, they nickle and dime you for everything. One of the staff made a toll free call to Am Ex (from the number on my card) for me from my room and we received a phone call saying that the charge would be over $100. (Yet they say it's an American Express affiliated hotel) My husband argued with the manager and they kept reducing the cost down to $75 then $50, etc.
There are a lot of hotels in Delhi -- next time we'll skip the Imperial.

25

Rating

  By Georgia H on Sep 09, 2011

The old good times of the imperial are over...I can remember how good was the past french GM and the results of his hard work for our best enjoyment. Since then he was replaced by an ex Lalit Staff wooshoo fired from there and placed at the Imperial because of a corrupted system. The new german Chef has transformed the dining experience into a Mac Donald with croc madam and monsieur he doesn't even know how to cook. This hotel relies on his past. We used to stay there with our whole family, cousins and childrens but have now shifted to much better hotels such as Hyatt or Hilton.

25

Rating

  By vikramobe... on Jul 07, 2011

We decided to take a break from Delhi and we went to the Imperial for their outdoor brunch... this place is really pretty... and a great getaway atmosphere ... but...One of our travelers got sick on the Buffet... eating something no one else did... We contacted management by Email and got ZERO response. You would expect better in the customer service area... It was after all $175 or so for the lunch.. So, I am sure the hotel is very nice and if the food does not hurt you, its probably a wonderful stay...

The staff... great folks and very proud to direct folks down the street to Indian owned and Indian produced goods. They were also very proud that a portion of the lobby at the time of our visit (it was January 2010 but the options don't let us pick that far back) .. The staff was very proud that a portion of the lobby was being used to benefit the poor in Delhi.

So, just watch the outdoor buffet and don't expect any sympathy from management was our experience.

25

Rating

  By TibetanPh... on Apr 04, 2011

I just stayed at the Imperial in Delhi and was very disappointed given my excitement and anticipation on staying at such a historic property. The hotel itself is beautiful, the food very good, but the service is so bad (with exception of housekeeping which couldn't have been more gracious) that it ruined the stay. I had prepaid for my room 4 months in advance and when I checked in they didn't have this noted so I explained this to them and thought it was straightened out. When I went to check out they tried to bill me again and said they had not received the payment. When I produced a receipt and documentation they said they never received from travel agency and insisted I pay again. The front desk manager was rude and made no effort to straighten out the situation. It still isn't straightened out. Every other hotel in India had a staff that practically fell all over you but the Imperial staff is cold (especially front desk) and makes no effort to accommodate. I left so hassled and stressed over the whole experience and would never go back.

25

Rating

  By NYCTravel... on Jan 01, 2011

This was our second stay in the hotel. Our fist stay was few years ago. We had two rooms: one in the first floor with a wall view, while the second was with a constructions site view. House keeping requires some solid management or supevision. Rooms were left with towels missing and once even with toilet paper missing!!!!!!!!!!!. In both rooms, bathrooms and especially the bath tubs had serious drainage problems, where you tend to have a shower with your feet covered with 2 inches of water!!!
A main concern was the very concentrated oil burners spread all over the hotel entrance and corridors. They said it is Jasmin oil. However it was so strong. I am allegic to concentrated smells in the mornings, so during the 3 day I had to rush when walking in the hotel covering my nose! In short, if you are allergic or with asthma, be ready with your medications.
All the problems were conveyed to the staff especially the bathroom problem. Upon check out, we requested to speak to the management who were understanding and we were offered a discount! However, if going there, be careful and check the main issues.

25

Rating

  By Hamor on Dec 12, 2009

Hotel Imperial has always been a synonym for luxury, comfort and old grandeur. Sadly enough we experienced very little of that during our stay last month.

To begin with, the hotel was undergoing some maintenance work and the room they gave us was just above where the work was going on! We were truly in for a rude shock. We could just not sleep or rest in the afternoon as the workers were moving the ladders, buckets, etc and talking too loudly. You certainly do not expect this in a five star hotel. The hotel did not provide hair conditioner as part of the bathroom amenities and when we called up the housekeeping we were told that the shampoo provided by the hotel was a “two in one”! Maybe its recession time and one should get used to such tricks but we have never faced such a silly issue in other hotels including far off Taj properties in South India. On the first night the waiter forgot to get half of our room service dinner order as a result of which we had to wait and the food got cold. The waiter never bothered to offer to warm it again. So much for Imperial comfort. Similarly we did not get the room cleaned in the evening service as a result of which the mineral water was not replenished. However when we asked the housekeeping later in the night to send us the complimentary water they said that it will be charged. Again, I find it a trivial issue. Why bother about INR 100-150 when the customer is paying INR 12,000 per night. Besides, we were asking only what was a part of the evening service. In all, it left a bitter taste. Considering that we were return customers we surely did not expect this kind of service from the hotel.

I will not return and not recommend this hotel to my friends and family.

25

Rating

  By lovetotra... on Oct 10, 2009

This property has beautiful artwork, a great breakfast buffet, a good swimming pool, friendly people to welcome you at the front door, and that's about it. It fancies itself as a world class hotel, but it cheaps it out at every corner. From excessive internet charges (when the wireless doesn't even work with Dell computers...huh??) to maintenance work in the main hallway in the middle of the day, The Imperial does not know how to make a guest feel at home.

My wife and I arrived to find that the booking we thought we'd made online, incl. wireless, airport transfers, and breakfast, was actually something -- room only. Not only that, we were stuck in a tiny corner room overlooking a construction site/tent village where workers were looking up into our room. There was also a hanging lamp that was about to fall out from a rotted hole in the ceiling. When we asked to be moved, we were told that we could not, even though another employee had told us the hotel was only half full.

The location of the hotel is also hardly serene. On the first night, I wanted to take out cash from an ATM, which the hotel did not have. I was told by the front desk to walk a couple hundred yards to the nearest one. When I walked out the front gate, I was immediately stepping over dozens of people lying on the sidewalks. Meanwhile, the numerous hotel security guards at the gates just looked at me dumbfoundedly without thinking to point me in the right direction or warn me that it might not be a great idea.

There are plenty of other luxury hotels to choose from in New Delhi, so stay away from the Imperial. It is hard to feel resentful at a place as beautiful as The Imperial, but somehow management has figured out how to make that happen.

25

Rating

  By asm1184 on Jul 07, 2009

My husband and i stayed at this hotel a few months ago and were quite disappointed with the level of service both at check-in and breakfast. The hotel's common areas are beautiful and unique but somehow this does not make up for the aloof attitude of the staff. The waiters at breakfast were very slow and took more than 10 minutes to even hand out the menus and sometimes they did not even do so and we had to ask for the menus several times. We saw other guests complaining on this also. We regularly stay in five star hotels in India and around the world (Oberoi - where service is excellent), Taj, Park Hyatt, Ritz, Plaza Athenee etc) and for us this level of service is simply unacceptable . The rooms are ok except for the bathrooms which are not up to five star standard. The Spice restaurant was of a decent standard but was not up to expectations.

25

Rating

  By ParisCook... on Jul 07, 2009

Grand, comfortable public areas. (Room 148) Marble on bedroom floor with dark furniture and small windows. Overlooked ancillary area meant curtains had to be drawn for privacy and loud noise early a.m. Toilet did not work properly had to get a plumber to sort.
Bar very masculine, lack of relaxed seating. Not great for single traveller.
Italian restaurant fab but extortionate. 1911 pleasant for meals.
Breakfast very good but service poor second morning.
Had a Swedish massage in salon. Specifically requested not almond oil. Guess what, not only did i have almond oil but the masseur slathered so much on me you could have fried fish and chips for a 1000 with it!
Better than the Shangri La. Prefer Trident Gurgaon or Oberoi

25

Rating

  By SSpade on Feb 02, 2009

This was our second trip to India and the Imperial and unfortunately disappointing. Service standards have slipped, a disappointing dinner at the hotel restaurant San Gimignano, cold room service breakfast and no hot water in the morning for our shower. Given the high room rate, I would suggest trying elsewhere in Delhi.

25

Rating

  By PamperMeV... on Jan 01, 2009

We had a very mediocre stay at the Imperial. The building is undoubtedly gorgeous, and is definitely worth a thorough walk-through. However, I would not recommend staying here. As mentioned in previous reviews, the service was lackluster - polite, but very stiff. Our room was also very claustrophobic - only small windows that look out onto an interior courtyard (with echoing noise from the ground level). And BEWARE THE TAXES! The room rate was 11750 rupees, but they assessed a 12.5% tax based on an arbitrary, undisclosed "rack" rate of 29000+ rupees. That amounted to a tax in excess of 30% of our room charge. Outrageous.

25

Rating

  By ptjc94 on Sep 09, 2008

I had always wanted to stay here. The Imperial is a beautiful hotel but seems to have some serious problems. Most serious is noise. The rooms are not particularly quiet, especially in the older section of the hotel. During my stay, I had to change rooms 3 times. Desk clerks seemed pleasant but clueless about construction going on below my room which lasted until 11 p.m.
The business center could be better run as a loud talkitive guest disrupted my computer time until I said something to him. The female staff is simply too timid to ask anyone to keep the level of noise down so that others can work. I'd warn any guest to check their bill carefully as mine was full of erroneous minibar charges. It took a long time to get them removed. Judging from experiences on other trips to Delhi, I would have to say that I prefer the Oberoi or Taj Mahal hotels.

25

Rating

  By traveler1... on Sep 09, 2008

I have visited the Imperial some 5 times in the past 10 years and it has always been one of my favourite hotels in the world.
However this visit, 23 to 25 Nov, was an enormous disappointment and I subscribe to the increasingly widely held view that the Imperial is now bad value for money and the staff have become very arrogant.
For a five star hotel, it does not offer as good amenities as it's competitors. All 5 star hotels we visited this trip offered large complimentary bottles of water in the bedrooms and complimentary breakfast, not so Imperial. We had a superior double room, rate RPS 22,000 (c $550) and whilst the room was correct it was not particularly luxurious. Little things were not thought through, for example electricity plugs are right against the floor and so the guest has to scrabble on hands and knees to plug in an adaptor whereas all other hotels we visited had some at desk level and were thus easily accesible.
There was a very large function being held whilst we were there which necessitated the lawn area being closed and the outlook from the dining room and terrace being ruined. The general noise and disruption ruined our stay.
The swimming pool area is drab and hidden away and there are now completely useless shops for the visitor (European and American visitors need an overpriced Chanel outlet like a hole in the head!).
The Hotel car service to the airport is extremely expensive.
The staff give the attitude that this is the greatest hotel in the world and you are very lucky being here. This attitude was exemplified by the reaction of the cashier when I was checking out. He asked me if I had enjoyed my stay and when I said 'not as much as usual' he smiled an automatic smile without listening, expecting a yes, it took him some 10 seconds to register what I had said.
On the plus side the common areas of the hotel are quite beautiful and we ate very well at the Spice Route restaurant.
I was impressed by the quick response by the General Manager to my email of disappointment but my advice is go and eat there to enjoy the fabulous public areas but do not stay in this now outrageously expensive hotel

25

Rating

  By DJFLondon on Dec 12, 2007

In January 2006, my wife and I scheduled a trip to India especially to be able to stay at the Imperial Hotel, a venue I had haunted with some frequency (viz., especially the bar) on my prior visits to New Delhi. Our initial five day stay went off without incident and the service was commensurate with the five star European prices we were obliged to pay.

Upon our return for a layover in New Delhi en route from Udaipur to Shimla, the situation was less pleasant. Depsite confirmed reservations, the hotel informed us (using an airport driver whose English was extremely marginal) that we were being assigned to another hotel (the location and quality were never made clear) because the hotel was oversold. I insisted upon our return to the Imperial since we had left luggage there from our previous stay. The airport driver then falsely (in the manner so characteristics of Indians when faced with any unpleasantness) assured us that everything was o.k.

Upon our arrival it quickly became clear that the hotel had no intention of honoring our reservation and were anxious to remove us from the property. It was late, we were tired and we had a very early train the next morning. Not only did the hotel never clarify where they were going to send us (the airport driver had made an imcomplete reference to a lower quality hotel by the airport) but they never offered to pay for the substitute room.

We summoned a hotel marketing agent who had sat down with us at dinner the previous Tuesday. At the time she had fawned over us telling us how lovely it was that we were staying in the hotel and had offered us discounts and amenities we had no need for. The marketing agent was helpless and hopeless: all her promises from the preceding week had been hollow marketing blather.

And so we stood our ground in the crowded lobby. I began to expound in my best Ciceronian diction on the several thousand dollars we had spent during our visit less than a week earlier, how we had confirmed reservations and how we would most assuredly report back to our friends and colleagues on this most inhospitable treatment. Faced with a raving travel weary American excoriating the hotel in the center of their lobby, management acted quickly and decisively to confirm our reservation and give us the room we had reserved. The marketing agent looked on in impotent silence.

The Imperial may be a lovely hotel, but I have never before encountered a situation where the hotel staff was so pro-actively anxious to tell me how much they appreciated my business and how anxious they were to make my stay more enjoyable and simultaneously so utterly impotent in addressing a real and dire problem of the hotel's own making. Suffice it to say, all who would venture there are now forewarned

25

Rating

  By RailwayHo... on Oct 10, 2007

I’ll start with the best in that the hotel building and interior is very classy.

By the worst – arrogant and snobby staff. They are not there to serve, they are there to do what they want to do.

I was booked into the Intercontinental Nehru Place and it was too noisy so I went looking for a quiet hotel.

I went to the Imperial and asked if there was any availability and if I could look at a room. The lady at the front desk seemed to be looking me up and down deciding if she would give me a room. She would screw her face up or give me a quizzical look when I expressed an opinion such as ‘the Intercontinental was too noisy’ or asked ‘how much was the room rate’. There didn’t seem to any rhyme or reason to it, more like it was dependent on her whims – one minute there were rooms, next minute they were fully booked. I was going to walk out at this stage but I had already been to the Oberoi and Sheraton who didn’t have availability, I’d been messed around by various taxi drivers in hot taxis between various hotels and it was late and I was getting desperate. She then decided I was up to scratch and showed me a room which was great and I agreed to take the room. She then took about 15 minutes to do the checkin and then gave me a different room to the one she showed me – just nuts – I asked for the room she showed me and she explained it wasn’t available then she upgraded me to another room.

My room was a heritage suite and consisted of a separate lounge room and bedroom with nice furniture and wood floors. Each of the TV’s had a transformer/surge protector which hummed like a power station – I disconnected them. The room looked into the inner part of the hotel and as such there was no natural sunlight but very quiet. The only noise was from the piped music in the hotel which I would have to listen to as I lay in bed at night as it penetrated the window looking onto the lobby. The room was artic cold and I immediately turned off the aircon but then discovered there is ventilation into the room which you have no control over and this continues to pump cold air into the room. It really was cold so I slept in my clothes and rugged up to watch TV etc. I asked the next day for the ventilation to be turned off and after various people arriving and going they did turn it off so I was able to control the room temperature. The bed was good, the shower had good hot water.

Internet connection was up and down – they charge Inr1200 + 12% per day i.e. US$36/day and it would have a good connection for 1 minute and then die for a minute and then come back to life. Sometimes it would just stop and would have to reboot– very annoying and not good enough to use skype. I downloaded a 31mb file and it took 80 minutes.

Breakfast was a buffet but very good – Inr 844 plus they expect tips.

Room service food was very ordinary – I do some Indian cooking and I think I could cook better than some of the meals they delivered.

Room charge was Inr18,000 per day plus they charged taxes of 12.5% x room rack rate Inr 25,000 so Inr3,125 taxes – this is just a tax scam and there is no basis for this – the correct calculation is 18,000 x 12.36% and they know it. So Inr 21,125 plus internet plus breakfast you are looking at US$580 per night. This is just outrageous for what you get. It is a sort of hotel for people who like Mont Blanc pens/rolex watches etc. It is snobby and elitist and just not comfortable for someone like myself. The arrogance of the reception and the tax-scam give you a flavour of the type of people you are dealing with. Add to this an uncomfortable cold room and I will not be returning. It is tough to find a good hotel in Delhi as from what I can see they are all expensive and patchy quality but I think this place is better avoided – my next time I am going to try the Taj Palace as it has some good reviews.

25

Rating

  By munizaga on Sep 09, 2007

We booked to stay at the Imperial twice. On our arrival in Dehli we couldn't have been more pleased with our choice. The style and ambience of the hotel gave it a great deal of charm and character. The room, service and breakfast was everything you would expect from a high class establishment.
The location is great for walking to Connaught Place but if you want to travel further I suggest you walk a few minutes away from the main gate to get an auto rickshaw as the opening price drops considerably before hangling begins.

Things however were not so pleasant on our return. We were due to stay here again on our last night before flying home, arriving around midnight on the train from Agra. On arrival we were told, despite having made the reservation at the same time as our earlier visit, that the hotel was full (government delegation) and that we would need to transfer to another hotel (The Park ).

Given the lateness of the hour we reluctantly agreed only to find that this hotel was not a patch on the Imperial despite our being upgraded to a suite. In the morning therefore we returned to the Imperial to complain about our treatment. To their credit they did try to make amend by giving us the use of a room for the afternoon (our flight was in the evening), a complimentary meal in the Spice Routes restaurant and a transfer to the airport.
However double booking is not something I expect from five star establishments

Overall if you get to stay at the Imperial you will love it but be aware that they may not honour your booking.

25

Rating

  By TonyBoo on Aug 08, 2007

Since moving to India, we have stayed there a handful of times but our last stay virtually mirrored our first stay nearly two years ago..... We arrived for a three night period and were met at the airport by driver AND greeter who escorted us to the hotel, where greeter swiftly disappeared after a few quick words with the front desk ... As we tried to check in, we were asked to take a seat in the lobby for a few minutes, after which time, a member of staff asked us to join him in a very quiet area of the restaurant. What had we done? Were our visa's not right? Had the corporate rate increased? None of the above. We were advised that a 'government delegation' had overstayed its welcome and would we mind being 'shifted' to the Shangri La (not shabby) two minutes down the road, just for one night. We negotiated a room upgrade and a complementary dinner, plus we were staying another two nights so all was not lost. Fast forward to July 4th this year.... we arrived at the hotel at 9pm with a booking at 9.30pm in their fabulously lauded and expensive Spice Route restaurant. As the receptionist pulled up our booking (which was made on the hotel's website a few months prior) the words BOUNCE BOUNCE BOUNCE flashed across her screen. When I asked what it meant, she quickly closed the screen and called the duty manager, who arrived with the familiar request to 'take a seat in the lobby...' This time we were ready! No, was our answer, let's sort it here... then came the old 'government delegation' chestnut. We refused to budge. It was the July 4th holiday and we were eating in a half hour. No way! Well, they asked, could we check out at 7am? No way! We were leaving on an international flight at 1pm. At which time, the duty manager 'scuttled away' (there is no finer way of putting this) without a word of an apology, leaving the receptionist to hand us our keys and show us to our room. Not a pleasant start to our short stay and one which, I have to say, has left me thinking of moving hotels next time we are in Delhi. We did file a complaint with the hotel and posed questions on their criteria for 'bouncing' guests to which we received a very hasty letter of apology in the mail - but no comped night or dinner!!!

25

Rating

  By Bangalore... on Aug 08, 2007

It is with much regret that I write about the serious decline of the service at The Imperial hotel on Janpath. Having stayed here four times in the last four years, for a couple of weeks at a time, it was one of my favourite hotels in the world. Even two years ago, it was still an elegant oasis in the midst of a fabulous, bustling city, with cool corridors, good if pricy food, and a sense of time stood still.

Well, time has definitely stood still, and the staff and management are resting on their laurels. The maitre d’ of the coffee shop restaurant had a stand up row on Saturday 17th March with one of my Indian friends which was both shocking, hostile, and embarrassing; my friends ended up writing a letter of complaint to the hotel manager which, of course, has gone unanswered. The maitre d' a few days later accused me of avoiding him, although he had the grace to confess that he'd been "having a bad day."
At breakfast each morning, staff were slow and ungracious; and they stood around watching whilst the crows in the garden came and stole food off punters’ plates, instead of responding to the cries of many frightened American women to shoo the birds away (I know this bird-problem of old, and eat inside). Most staff, it has to be said, judging by their conversations with each other, had been up all night watching India get thrashed in the World Cup Cricket, which might account for their total lack of customer service.
I had lots of problems with the sound proofing of my bedroom (this is not the hotel for a quiet, uninterrupted night’s sleep), and despite informing house-keeping of my desire for no air-con (a little quirk of mine), every day I would return home from doing voluntary work in psychiatric clinics to find my air-con had been on all day and my room was now an arctic igloo (my room, 339, gets no sun during the day). By Wednesday, I’d had enough, checked out, and asked for the three remaining nights I’d paid for to be reimbursed. At check out, Akhil Arora the duty manager confirmed to me (and on the phone my Delhi-based travel agent) that this money would be reimbursed.

My husband and I are now in protracted email negotiations with the hotel manager who has reneged on this promise to refund us our money. By accident my husband has been copied in on an email from the manager telling his deputy to hush-up the matter. I am shocked that a hotel of this calibre can treat guests, particularly a woman travelling on her own, in such a rude and complacent manner. But I was not alone. I overheard several people at reception complaining about the concierge, and about the poor sound-proofing of the bedrooms.

If the hotel was so wonderful, I might be able to understand the conceit of the staff. But compared to other hotels in Delhi - which offer more lavish buffet breakfasts, interesting social programmes for guests, bigger pools, a spa (at The Imperial, I had to have my foot massage seated upright in the ladies hair salon; the Imperial has been ‘about to build a spa' for the last 3 years), maybe an arcade of local shops if that’s your thing (The Imperial has a newsagent, and a Chanel boutique (!) in the corner of the lobby, and in two years I have never seen anyone go inside), or even a gym (The Imperial’s “gym” is half a dozen pieces of equipment in a converted bedroom) – The Imperial no longer has anything unique or special to offer expect perhaps its location, being close to the railway station, and the shopping areas of Janpath, and Connaught Place – all of which are an inexpensive taxi or tuk-tuk ride away from all the other major hotels.

British friends who used to stay at The Imperial for months at a time when working no longer do so, speaking of a serious decline in standards, as the best staff leave to work in real estate (one of Delhi’s booming industries). The Grand Hyatt, The Oberoi, or the new Shangri-La are now their hotels of choice. Local friends of mine deplore The Imperial’s smugness, and fear that people will think all Indians are like this.

They are not. Try another Delhi hotel, and experience proper Indian hospitality. Don’t be fobbed off with faux-grandeur, and money-grabbing grandiose conceit from the staff at The Imperial.


25

Rating

  By Londona on Apr 04, 2007

Stayed at this hotel last autumn while on a business trip to the Indian capital. Should note that during that trip I stayed at four other hotels in New Delhi...I am a travel junky and wanted to compare
the slew of new properties which have opened or been renovated during
the travel boom of the past few years.

Positively, the Imperial's facilities are top notch...comparable to what you would find in New York, London or Hong Kong with real (albeit forced) colonial-raj style. This comes at a price. Mumbai and
Delhi hotels command London rather than Asia pricing given the bizarre land tenure regulations in India which results in a chronic shortage of rooms in major business centers. A comparable hotel in Shanghai, Singapore, Sydney or Bangkok would be half the price.

Negatively, booked through the "hotel's" website. A glitch caused two identical rooms to be booked for the same night. I tried to rectify by a telephone call and e-mail (not wanting to rely on the web site). When I arrived, I found I had two rooms booked, but was assured that something would be done. The hotel was well attended, but not full. I checked out the next day, but when coming back the next week I found I had been charged for the empty room...basically US$300 out of my pocket, not reimbursable. I protested, but was told nothing could be done, with the hotel blaming the "Leading Hotels of the World" which "runs" its website. Thirty years of travelling through the best hotels in the world, and never been treated so poorly and disingenuously by a front desk.

With pretensions to "world class" this hotel will need to clean up its act at the edges. Flat screen TV's and faux-raj trimmings will only go so far if it is to maintain its inflexible pricing and reservation policies.

25

Rating

  By UKbanker3... on Apr 04, 2007

Although this was a fabulous hotel, my boyfriend and I were surprised
to find that we were shockingly overcharged by the hotel. We were quoted rates in U.S. dollars for both nights at $300 & $400, respectively. We were never given a rate in rupees nor were we ever told that the price in U.S. dollars would in fact be much higher if we actually paid in U.S. dollars and not in rupees. In addition, we were never told that we were getting the rooms at a "discounted rate"
and that we would actually be taxed at a $475 rate per night. We have
lodged complaints with the hotel and they have ignored our request for an explanation of why we were quoted a price in U.S. dollars ($700 plus tax = $787.50) and in fact charged $908. Our experience at this wonderful hotel has been soured by this "unwestern" way of doing business - quoting one price and charging another without any explanation.

25

Rating

  By indiatrav... on Apr 04, 2007

We spent 3 days at the Imperial in December 2006. All the advance press about it touts it as "the best hotel in Delhi"...Sure it looks great. But below the surface it's just mediocre. The staff while seemingly willing and friendly never manages to deliver on any request. Most of the rooms have windows on interior courtyards which means they're really quiet. If you get an outside view room be prepared for lots of noise. Including the bang bang of the staff fixing chairs while you're trying to recover from jeg lag. The Spice Route is claimed by Conde Nast Traveller to be one of the 10 best restaurants --- but clearly their reviewer has not been eating in any even middle of the road fusion restaurants in New York, London or Los Angeles. A good restaurant in any of these places wins hands down in a competition with the Spice Route. Where by the way the staff attitude is decidely unfriendly. Now let's talk about prices. Every meal was over priced but the most riduculous offense of all was that the Imperial charges as much for a bottle of domestic Indian white wine (Sula) as they do for an import from France or California: between US$60-70 for something you can buy on the street for US$8.00. Bottom line: over priced, over rated, under delivers. They clearly have contempt for their well travelled target market who all have enough experience to know this hotel is a sleekly packaged rip off.

25

Rating

  By anadamans... on Jan 01, 2007

I spent 2 nights Feb 20 & 21 at the Imperial in New Delhi after spending 3 nights at the Oberio. Here's my take: The bad--My room was probably the worst in the hotel. The linens were soiled and the room was extremely noisy. We asked to switch rooms within 2 hours and never heard back from the reception. Upon asking again, same story. Now for the good- great locating near Connaught Place and very impressive lobby and great restaurants. We dined at the Spice room 2 times and 1911 twice as well. Food was great and they disounted the food bill 50% for using American Express. Overall, my experience was average to poor. The Oberoi's rooms were much, much nicer and the service was better.

25

Rating

  By MEMBER23 on Feb 02, 2006

The Imperial was originally an art deco hotel, built by Luytens as a sign of the new India. Today it is an anachronism, It is like an overdressed dowager still waiting for a 1920's tea dance to begin. The problem is that in 2006 the dowager is definately dotty and has some very strange ideas about how the world works.

Very little of todays booming and optimistic India can be sensed in a hotel where the waiters wear rather grubby regimental uniforms, which might give the tourists a pretty patronising picture but miss the point.

The rooms vary widely within a category. A heritage room can mean many things. The showers are wonderful, although the lack of a seperate conditioner, just shampoo/conditioner combined, was annoying.

However, clearly at this price the place is more than comfortable but special it is not. My advice is go for afternoon tea have a look but stay elsewhere.

The best thing about The Imperial was the staff member who knew how to humourously exploit the over the top nature of the place. The worst thing, the need to hassle for a good room upon arrival and the tip hungry staff.

At the Imperial, I felt like I was on a conveyor belt for well heeled tourists.

If you want luxury in India, the Oberoi's are the best.

25

Rating

  By PFoggSydn... on Feb 02, 2006

The category “heritage room” covers a multitude of sins – and some (few) rather nice rooms which may be had in exchange for a demonstration of stubborn recalcitrance and insistence in the face of an impassive explanation that there is some variation in the quality of “heritage” rooms. Only too true.

The staff fawn uniformly and services varies between fair to average and not home at all. All expect the requisite tip in every interaction, with payment now and service in "maybe" an hour or so.

Information provided is often accurate – but rather misleading in its omissions. For example: “Yes madam; the swimming pool is just round there” does rather make one expect to find a functional swimming pool with water rather than a boarded up construction site with no water.

Once you disregard the scruffiness and enter the pantomime it is quite fun – but not worth the price. At half the price it would be fine.

Alternatively skip the pantomime and check into the Shangri-la – real 5 star value for money with elegance and position (and just around the corner).

25

Rating

  By on Feb 02, 2006

I stayed at the Imperial in January 2006 and did not share the enthusiasm of previous reviewers. While the lobby and corridors are stunning, I found this to be the only positive feedback on my stay as a whole. The restaurants are very pricey, the service at the hotel is abysmal, the rooms are very cold in January, the swimming pool is closed, and breakfast is opulent but the food is dull and uninteresting.
Problems with service: faulty communication between travel agent and reception desk, 2 hours to retrieve a sweater from lost and found, 1 hour average response for extra blankets.
We used a travel agent and got very so so rooms on ground floor next to the service area (therefore a non stop flow of staff and noise in front of your door). At my second stay, I refused such a room and was told the hotel was entirely booked but, when I insisted, I was shown a nice quiet room on the 1st floor.
While hotels in India can be a challenge, the Imperial requires an amount of stubbornness unsurpassed in my travels. If you want to stay there, make sure you know what you get in terms of rooms and are prepared to fight for it.

25

Rating

  By Annick9 on Feb 02, 2006

When we arrived to our room at the Imperial around 11 pm after a very long travel day we thought our very expensive heritage room was just ok but we were too tired to do anything about it. But that night, the heat did not work (and it was cold) and the toilet would intermittently not stop running water. The next morning when I pulled back the curtains, I saw that we were looking down upon an ugly construction site. We had paid top dollar for the supposed luxury of this hotel and the "extras" of a heritage room. When I complained at the front desk they seemed disinterested but finally someone agreed that if we would pack our bags they would move us to a nicer room with a nicer view before we came back at the end of our tour day. Well we got back and nothing had happened then we were told that the hotel was full and there were no rooms. After much complaining and consistent disinterest from the hotel staff they showed me 2 different rooms at around 6:30 and 7:30 pm both of which weren't any nicer than the one we had and neither of which had a view. At this point I was just too tired to move and gave up since the toilet seemed to be working properly now and we were leaving the next day. They never took responsibility and kept saying that I had not booked a room with a view. Of course, my issue was not so much that I did not get a great view, but that the rooms themselves were not up to my expectations for the $360 we were paying and at any other hotel your room would be discounted if you had a ugly construction out the window. They really never offered an apology and were unresponsive to my complaints.
Now I must say that all of the public spaces and restaurants are truly beautiful in every way and that we got good service at both the Spice Route and 1911 restaurants once we actually got the attention of a waiter. I peaked in some other rooms while wandering the halls and noted they did have nicer rooms. So I think the quality is very inconsistent and the price value ratio at this place is way off . Don't know what other hotel options exist but I would only stay here if you get a much better price and can somehow demand one of the updated rooms.

25

Rating

  By paulotrav... on Jan 01, 2006

Checked into our heritage room on 27th December which was dark dingy with dirty rug. We asked to be moved and were told hotel was full. Asked again later and was shown a room on the outside of hotel which was better but very noisy with traffic noise outside.
Main hotel restaurant and breakfast, the service was slow and miserable
Spice route restaurant, fantastic decor but food extremely expensive and have had better.
Drink prices were way overpriced.

25

Rating

  By salbags on Jan 01, 2006

As per the previous reviewer we had problems with the Imperial. We had a confirmed booking, made over 4 months before arrival. They met us at the train station and took us to the hotel without any real problems. Firstimpressions were great. However on checking in they advised that the room was not quite ready and would we wait. About 10 minutes later the duty manager came to advise that a large government delegation had not left, they couldn't be found, and I'm sorry but we have no rooms. After asking for the general manager he finally came and gave us the same story. He did however offer to provide us with a car and driver and to dine in the hotel at their expense. A nice gesture, but as we had wanted to stay in the hotel, not quite the result we wanted. We ended up calling the concierge at the Oberoi (we had just finished a 12 day trip in their magnificent hotels across India) and he found us a room at the Oberoi. (Check out my report on this hotel).
The Imperial still supposedly couldn't find us a room the next day, but again sent a car for our use and again offered diner at their "top ten" restaurant the Spice market. Don't know why it's so special. The food was OK but not so greatl as to get a top 10. (The Spice Market in the Bangkok Regent now the 4 Seasons, is much better.)
None the less, the hotel is an architectural masterpiece. Very old world, and in the British Raj style. Recently renovated superbly. Gardens not what I expected tho. Designed by the great British architect Edward Luytens (famous for his garden seat). Worth visiting if in Delhi. But as Jerry Seinfeld puts it, "you know how to take a reservation, just not how to keep it".
The Oberoi on the other hand, knows how to really look after you.

25

Rating

  By ozeskiman on Sep 09, 2005

Generally a nice hotel, but I left feeling cheated and lied to - I generally felt like a walking wallet, and although I tipped generously and often, it often felt like it was way too much work to get anything accomplished. The staff were constantly smiling but seemed consistently confused. Isn't it a common request to be received at the airport?

We signed up for the best room available, and weren't given what we were promised. We eventually were able to switch rooms at a significant premium.

The food was not very good. The breakfast buffet is mostly mass produced doughnuts, muffins, etc. as well as bland fruit.

We also ate at the restaurant downstairs, touted as "One of the top ten restaurants in the world by Conde Nast." Avoid the restaurant if possible, we were seated next to a very noisy large group and after struggling through our appetizers we were moved after puzzled and annoyed looks from the waitress. The food was very mediocre; it was good, but definitely not worthy of their "Top Ten" claim. Similar to what we expect from our local Thai take out restaurant. Only ten times as costly. The price of typical restaurant food in India is much lower than comparable meals in the US, so the prices here were exorbitant. It cost around 100USD for dinner for two.

The pool is very small for a hotel, and got quite crowded at the times we used it. Also around dusk the pool gets bombarded with a swarm of flying bats that skim a few inches above the water's surface. We were never actually hit or attacked but it was extremely unnerving.

In general the grounds were nice, although much smaller than anticipated after reading about the "sprawling gardens" etc. The grounds consist of about 100 feet of grass surrounding the hotel before it meets the busy street.

Be careful with the minibar, they give you a small bottle of water on arrival, and the rest you have to pay for at 3 dollars apiece. This could add up quickly since the tap water is not potable.

I haven't experienced other hotels in Delhi, so it's possible that they are worse, but I would not return to the Imperial.

25

Rating

  By superyosh... on Sep 09, 2005

Certes l'hotel est très propre, assez joli mais l'accueil est déplorable
Nous avons eu la mauvaise surprise de nous voir annoncer un tarif supérieur de 20 % à ce qui était annoncé sur le voucher et alors que nous avions fait la réservation sur le site internet de l'hotel même
Le réceptionniste s'est alors montré un peu agressif et il a fallu parlementer longtemps pour se voir proposer une solution qui au final n'était avantageuse que pour l'hotel

25

Rating

  By fred31000 on Aug 08, 2009

C'est en effet déçu que je pars de Delhi sur un mauvais ressentiment dû à l'accueil de l'Imperial.
Je rejoins l'avis de certains concernant la réception assez hautaine. Je conseillerai cet hôtel pour les voyageurs professionnels, on en croise d'ailleurs pas mal, ce qui gâche le côté décontracté des vacances. Arrivés de Varanasi au matin, le changement fût brutal.
L'accueil vous demandera de régler une nuit d'avance ainsi qu'un acompte concernant les dépenses éventuelles. Pris de cours, nous n'avions que des dollars, ils ont bien sûr pris des frais sur le change. Le tout avec deux hommes pas très aimables.

Erreur sur la chambre, on nous propose des lits jumeaux, pas bien grave étant donné qu'une autre chambre était disponible, mais avec une forte odeur de cigarette, nous avons dû partir à la recherche de nos bagages, ils n'avaient pas été livrés ...

Les chambres sont belles mais pas très grandes.

Déçus de cette première nuit nous avons demandé à changer d'hôtel, impossible car la réservation avait été faite dès le départ sur 2 nuits.

Voila, on en demandait plus pour ce prix, j'aurais été bien sur beaucoup moins sévère pour un prix en dessous. Donc si vous voulez vraiment voir à quoi ressemble cet hôtel, réservez un repas au Spice Route ou un autre restaurant, et profitez -en pour faire un tour. La magie ne sera pas plus importante si vous y dormez.

25

Rating

  By FHNMike on Mar 03, 2009

10年前に泊まった時から大変身を遂げ、とてもおしゃれなホテルに
なっていました。
イギリスがインドを統治していた時代を彷彿させる、なんともマハラジャ気分にさせてもらえるホテルです。

私のように宿泊しなくともランチをするだけでも楽しめます!

25

Rating

  By R0K0 on Oct 10, 2008

When you are paying 6 star prices for a similar billing the least you expect is a little service. Here's just a few experiences. Room Service, 2 hrs for food despite phoning. Being disturbed when the do not disturb sign is on (wanted to change the chocolate in the minibar). Getting food poisioning from the bar food (a burger). Rotten fruit in the bowl. No one bothered to take your order at breakfast and when it was taken served 20 min late with cold tea. Being told - leave for the airport 1and 1/2 hrs before an international flight (glad we didn't listen, be there at least 3 hrs before or you will never get through immigration). Listening to fellow travellers from all walks of life whom we coincidentally bumped into at the Oberoi Taj repeat the same stories. Do yourself a favour, this is a grand old hotel (it's exquisite) that you should make a point of strolling through but don't bother staying. Mr Oberoi, please buy it. But till he does, in New Delhi try the Aman, the Oberoi or Sheraton instead.

15

Rating

  By GAAN on Aug 08, 2011

We had the misfortune to stay at the Imperial for the last 2 nights of our tour of India. Having stayed at Oberoi hotels elsewhere on our trip, we were expecting similar service standards and facilities. However, this was not the case.
On check-in, the member of staff on reception was cold and unwelcoming. Despite wearing a "smiley" badge, he did not smile once. The room, which was on the ground floor, was spartan, and the lighting was cold and harsh. No other rooms were available as the hotel was full.
The breakfast buffet was chaotic, the food options were not checked regularly and restocked.
On the second night, the outside eating terrace was unavailable to hotel residents as a wedding party had been booked. This unfortunately included loud, amplified music which was intrusive particularly for the rooms located on the same side of the hotel. As we had a 4.00am departure we wanted an early night and returned to our room at 10.00am. The music from the wedding party was so loud, it was impossible to rest and sleep. We called reception to ask it be turned down or off and were advised it was was due to finish at 10.30pm. By 10.50pm the music was still going on so we went to reception and complained to the duty manager. The music was eventually turned off at 11.00pm.
Peace at last we thought. However, this was not to be the case as the hotel had let rooms in the section in which ours was located to members of the wedding party. This meant there were people opening and closing doors, talking in the corridors and generally making a noise which was amplified by the hard surfaces all around. Despite asking members of the wedding party, and again speaking to the duty manager, the noise continued resulting in us only getting about 1 hour's sleep.
When we checked out at 4.00am we asked for a discount to take account of our disturbed night, no concession was made. We waited for our driver to take us to the airport, but he had not turned up 15 minutes after the expected time of arrival. I went to reception to ask whether a call could be made to the company supplying the driver, only to be told by the same person who had checked us out that a message had been received half an hour previously that the driver would be delayed by 30 minutes. This had not been mentioned to us on check out or while we we sitting in the reception area waiting.
All in all, a poor experience to end of tour of India

15

Rating

  By John2702 on May 05, 2011

We recently stayed for a weekend at the Imperial Hotel given its central location. But to our horror, the hotel believes more in earning big bucks than respect the quiet sleep for its guests. The weekend we stayed, the hotel was booked for a new car launch. The main lawn and coffee shop area was closed. Loud music kept us awake for a large part of the evening (we are relatively early sleepers). Moreover, a large projector screen that was deployed for the launch video had bright lights coming right into the room. It was like sleeping with your TV on with full volume. The next morning, the coffee shop area was not opened and we never quite got a glimpse of the lawn. So much for a top class luxury!
The hotel managers were quite rude and never gave us a straight answer despite our repeated requests. We didn't even get as much as a free coffee for the annoyance we faced. Definitely do not stay here.

15

Rating

  By Patricia... on Feb 02, 2011

I booked this hotel in November 2010 for a 2 nights stay in Feb 2011 . However due to changes in my travel plan, I have cancelled my booking on 23 Dec 2010 where I have received an email from The Imperial confirming the cancellation. However in early Feb, I received an email from the hotel confirming my booking despite having cancelled the booking 6 weeks before that. When I emailed the hotel about it, they acknowledged the fact that the booking has been cancelled and assured me that no chranges will be charged to my credit card.

Despite the assurance, they have charged my credit one night stay a few days after that. I think this is totally unacceptable for a hotel that claimed to be one of the world's top luxury hotel. Instead of claiming themself as one of the world's top luxury hotel, The Imperial should claim themself as one of the world's top inefficient luxury hotel!

15

Rating

  By Norfauzi on Feb 02, 2011

We were assigned room 366. They called it a suite. We encountered a living room with a carpet that was so dirty I did not even dare to step on it wearing my shoes. The sofa was even worse. Two toilets, both were smelling. Identical dirty carpets on each side of bed. Curtains the very same. Awful unfriendly light. No possibility to open a window. Room facing indoor atrium. Shower practically unusable - dead lime prevented water from coming out.

I would suggest the Oberoi in Delhi!

15

Rating

  By ZurichZur... on Feb 02, 2010

Having spent two weeks travelling around India on honeymoon my wife and I thought we'd stay at the Imperial for our last night. Here is what was wrong:
1) Reservations had forgotten that my wife was with me and the room was set up for single occupancy. Having informed that me double occupancy incurs an extra charge, my wife and I still had to share bath robes, towels, slippers, mineral water etc.
2) Reception made fuss to say that they would send us cake and flowers as it was our honeymoon - it never arrived. (We stayed at three Taj hotels over the previous 2 weeks and they each gave us a bunch of flowers, chocolates, towels in the shape of swans and a lovely smile).
3) Engineering had to be called out twice as there was no hot water in the bathroom. Once at 1am and once at 8am.
4) Room was freezing cold, engineer said thermostat didn't allow the room temperature to be above the outside temperature.
5) Service is nothing compared to the Taj.
The place relies too heavily on its reputation. The room is crammed full of advertising for its shops/services and lists of nominations for awards (just in case you come to realise it's a rip-off). Never again.

15

Rating

  By Gubs1981 on Oct 10, 2009

We stayed here for three very forgettable nights, whilst being made feel very unwelcome.

Upon check-in we were shown to our room by a mono syllabic receptionist who failed to mention anything about the hotels facilities, breakfast or location. There was some confusion about our booking which the hotel resolved in a very unstaisfactory manner, making us feel most unwelcome. The staff in general were rude and the concierge service was quiet poor - when we asked about flight confirmation, they did not bother to confirm for us and in addition provided wrong information regarding events in the city.

On a positive note, the hotel itself is beautful. The rooms are large and comfortable. The pool is the most impressive we've come across - its huge with a great area for sunbathing. There is also a good gym available.

This is a nice hotel in a nice location, however the staff let it down badly

15

Rating

  By harcas on Oct 10, 2009

Please avoid this hotel; it is indeed a disgrace to the world luxury. Its very expensive in terms of internet, meal and room facilities--its got bad water from drying river Yamuna, not been filtered and part of feces were seen in the sink water. STD calls are way more expensive than what another hotel would charge. Staff is polite, but they are helpless. The walls are plastered with photos etc. claiming to be historical ones, however they are artificially produced and are misleading in character and its veracity. The meals are very very poor quality. Ordered Indian food, it was very poorly made and was tasteless, as the flour they used was not of good quality. Please avoid this place

15

Rating

  By Dahiya on Aug 08, 2009

I went in prepared to be happy (my Sept 2006 review serves as evidence). I will not be going back. With a jaw-dropping average room rate above $800 per night, service should be impeccable. Instead, it was shabby all around. I checked in to my full-price room at 3AM to be greeted with a twin bed and frigid air. After five hours with the heater on full, the room was still cold. A complaint elicited an offer of a heater to be delivered; it never came. Numerous small failings added up to an almost wholly negative experience. Waiting for a breakfast table and being ignored by two hostesses standing a few feet away? Asking for coffee three times before receiving it -- on two different days? Getting the bait-and-switch at the bar by ordering well gin and then being billed for the good stuff because they "ran out" of the other? At a 4-star stop this kind of laxity might be bearable, but at "one of Asia's finest hotels" it's flatly unacceptable. To top it off, my credit card was mysteriously billed many thousands of rupees in additional -- and completely illegitimate -- charges. This after I'd had several illicit charges removed at check out. I had similar problems last stay, so read your bill carefully! Two weeks later, the cashier has yet to even respond to my inquiry about the added charges. There are other top-notch hotels in New Delhi that will provide excellent service while not breaking your bank. I strongly urge you to consider looking elsewhere.

15

Rating

  By alankk on Feb 02, 2008

I stayed here several times since it was redone very nicely. In the beginning they were very courteous. Then, little by little, , the service declined. Last year, I had booked through American Express Platinum. They gave me a room with no shower, then a room with no windows (covered by some sign). Also, twice I had to change a reservation and because of the time change with the United States, they would not give a refund because I was one hour late!! Very rude and inflexible. I will never stay there again. I am going back to the Oberoi where they know how to treat repeat guests.

15

Rating

  By abford on Feb 02, 2008

We had booked and paid for 4 rooms at the Imperial Hotel in November 2007. The reservations were made months in advance. As we were travelling back from Agra on the train our guide learned that they would not be honoring the reservation as they had a government delegation that overstayed. We were sent to the TAj Mahal Hotel instead - excellent hotel, but not in the area we wanted to be - and definitely not the same price. After much screaming I did get them to give the 7 of us a dinner and a car to transport us one evening, but the requested refund of the room rate - or at least the diifference in the rates for the two hotels has not been forthcoming.

15

Rating

  By laksa23 on Feb 02, 2008

At checkout - all guests find out that there has been a 12.5% luxury tax applied to their bill which is standard in India. The SCAM is that The Imperial applies the 12.5% tax to the RACK RATE not the room rate that we were charged. Our nightly rate was $189, but the luxury tax applied was based on a $450 room rate. For two nights, this was more than $100. This tax situation is never mentioned when you book your room or when you check in, you find out when you check out.

We also stayed at The Park Hotel in Delhi - and they are doing the same SCAM to their customers, but in their case we were charged 12.5% of a $300 rack rate (about $75 for two nites), when our room rate was $168.

This proves that the RACK RATES are randomly assigned and have no basis in reality. The hotel staffs say that everyone who checks out has the same bad reaction. Who wouldn't? This is unacceptable from any hotel, especially on this level.

Since The Imperial is a Preferred Hotel, we will be reporting this situatiuon to them. In addition, The Imperial is often selected as one of the best hotels in the world by Conde Nast Traveler and Travel & Leisure magazines, we plan to inform them as well.

15

Rating

  By CPelino on Aug 08, 2007

I had high expectations on booking this hotel based on past reviews and previous travellers to Delhi who saw the hotel from the outside.
The trouble started even before we got there. Their pickup charge from Nizamuddin train station was INR 4000?!? So we took a normal taxi from the train station instead (cost: INR200 and we overpaid).
When we got to the driveway, we were prevented from stopping in front of the lobby. Instead our taxi was directed away from the sheltered porch like some kind of pariah. Despite a 2 year old son in my arms, I had to call attention to my luggage.
This was to happen 2 other times when we took an auto-rickshaw back to the premises of this rarefied "high-class" hotel even though by then it was obvious that we were guests
. When I brought up this issue to the hotel manager, he was unapologetic and said things about how there are many beggars and such in India, and that auto-rickshaws (which run on LPG by the way) were a source of pollution.
I think he really meant that "proper" guests at his wonderful hotel should not use Tuk-Tuks. Our interaction with the staff was characterised by this "better-than-thou" attitude. And this to paying guests mind you. They obviously treated caucasian guests better (I'm Singaporean) so if you like that kind of thing, you will be right at home.
Even though we stayed in a suite, we had no view, and the bathroom was lousy (shower spurted at all the wrong places, bathtub stopper did not work).

15

Rating

  By bonbuben on Dec 12, 2006

Horrible experience. Rude staff, downgraded overpriced hotel. They assumed that we didn't understand French, although my wife does.

We were supposed to get a room upgrade if available, but were told that there were none. Next to us was a French couple speaking with the managers standing next to them. The manager told the French couple in French that they would be upgraded, and he would tell the desk clerk once we left the area.

We will never stay her again, and go back to the Oberoi, who really have the best hotels in India.

15

Rating

  By Sunilt on Oct 10, 2006

Yes, it was overwhelmingly terrible. I'll be the one to push the envelope a bit with honesty and I don't care to be popular. Was in Delhi working for an extended period over the summer. Tried Spice Route a few weeks prior our stay at the Imperial and shouldve taken hint that it was indeed not as hyped-up as we thought--horrible service, maitre d'hotel made us wait with menus out in the foyer for 10-15 minutes after the time of our dinner reservation! Our stay for two nights: booked the heritage room and requested a top floor, instead we were relegated to the ground floor--they claimed all the other suites were booked. Fine. The room was OK, unpolished scratched-up wood parquet flooring--wouldve preferred the marble floors on the upper floors. Area rugs were not vacuumed everyday, even when requested. Our bath water was yellow, called the operator and they sent a plumber who just ran the water to clear the rust from the pipes (had to wait approx 30 minutes after he left for the water to clear). Shower water didn't drain fast enough from the stall, I don't particularly like soaking my feet in shower water. Dry cleaning service was abominable--asked to remove a stain from a newly tailored sari and said item was returned in the same condition. When we approached the laundry guy, he said he could take it back and douse it with kerosene to remove the stain! needless to say, we declined. Dining experience at the other hotel restaurant 1911 was hugely disappointing. Chinese dim sum dumplings stuck onto banana leaf and broke apart at the touch of a fork, hamburger was raw, and lobster bisque smelled of plastic. Manager Bilbao came over and tried to smooth things over--that was the nicest part of our stay but was not enough to undo the damage of an upsetting hotel and dining experience. He owes us dinner should we ever force to bring ourselves to the Imperial. Check out was a disaster: mistakenly charged for water from the fridge--which in fact was the bottled water we bought from outside since there was none when we first arrived. Buffet breakfast is good, though the waitstaff seemed to be in a frenzy and manager tried to show us the farthest table from the buffet in the sunroom and hesitated when we requested to be seated at one of the nearer tables in the main room. Other guests are not so nice and considerate. One family left their room door open to have their matters echo into the hallway. Oh, one last thing, Maria Shriver store me down at the breakfast buffet. How rude!

15

Rating

  By fellow_tr... on Oct 10, 2006

Choose a Hotel Room Type

Deco Room

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Airport transfer
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 231

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 201 USD 201 USD 30

USD 231

Imperial Room

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Airport transfer
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 316

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 313 USD 313 USD 3

USD 316

Heritage Room

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Airport transfer
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 361

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 358 USD 358 USD 4

USD 361

Grand Heritage Room

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Airport transfer
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 406

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 402 USD 402 USD 4

USD 406