The Westin Dhaka:
  Dhaka, Bangladesh
Check-in
27 Jun, 2017 (Tue)
Check-out
28 Jun, 2017 (Wed)
Night(s)
01
Room(s)
01
No. of Guest
01 Adult(s)
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TripAdvisor Reviews (99 reviews, 5/5)

  • Overall Hotel Rating:
  • Very Good smile

  • 5/5 (Based on 99 reviews)

I encountered some difficulties with my return flight. Both the concierge and the front desk went out of their way to really help and assist. Taking calls from the airline and even by walking me to the ticketing office of the airline. Not a far walk but vastly appreciated as I would have been lost.
Always helpful with a big sincere smile. If I ever go back to Dhaka I will definitively stay there again.

55

Rating

  By G-Galta on Oct 10, 2011

Title says it all- high end and high value. Food and drink are outrageously expensive, local options are a much better deal.

55

Rating

  By farted on Sep 09, 2011

I have stayed at the Westin Dhaka five times in the last two years with the most recent trip being at the beginning of September. Having been booked on the executive floors access to the business lounge and other services are a nice perk. The rooms themselves are well done with very comfortable beds. One should be warned that if you get a room on the 22nd floor you may end up right under the disco/bar which tends to go late especially on Thursday nights. The location is right in the Diplomatic core and there are nearby markets to wander in if that is your interest. The security at the hotel itself is quite good with proper screening of luggage and individuals taking place. The breakfast at the main restaurant is exceptional with good variety. I took in the Thursday night barbeque at Splash on this most recent trip and found the food to be reasonably priced (by international standards) and very tasty. If you are there for several days the staff gets to know your name and give you personal service. Having stayed at a couple other places in Dhaka, I always try to return to the Westin.

55

Rating

  By koldkitty on Sep 09, 2011

I really like the services and the culture of Westin and the complimentries, it is always plesure staying in such a wonderful hotel, even though Dhaka city is not that advance but the hotel like wetin is one a kind hotel in Dhaka,

I would certainly would stay in westin again as i always do

55

Rating

  By yusufali7... on Jul 07, 2011

Stayed "again" at Westin and can't help recommending them. Considering my experiences with other hotels in dhaka, i am happy to go back to Westin again.

55

Rating

  By GirishNai... on Jul 07, 2011

this has to be one of the best 5 star hotels in town. SPA, Pool, Multicusine Restaurants.
Its an amazing experience all together.

Must Try the Wednesday Night Fajita or the Thursday Night Barbeque on Level 5 ( Restaurant Splash) near pool side.

If you want to go in for a much traditional setup then you should try the Restaurant at Level 2, they have a wide spread Buffet , while i stayed they had the Turkish Festival going on and it was great to try out a different type of cuisine.

If you are with your special someone then must checkout the Italian restaurant on the top floor. from here you can see the panoramic view of the new Dhaka ..

Room Toilets have a surround sound system so you can actually listen to TV shows/ movies even while in shower.

A must stay if you are on business and happen to be in Dhaka

55

Rating

  By ajaysharm... on Jul 07, 2011

I was happy with my stay at the Radisson - how little did I know. The Radisson is extremely pale in comparison to the Westin.

Staff are excellent, airport pickup is very handy and convenient, check in was a breeze (and on top of it, the manager actually suggested I should go have breakfast while he handles the check in process). Later on, the manager came to the restaurant to bring me my room key and the paperwork to sign - talking about service!

The room was excellent, with an absolutely marvelous bathroom. I always nitpick on cleanliness, and it was spotless.

The included breakfast is great, with a large buffet, having good selection of various cheeses and cold cuts.

My only gripe would be the quality of the Internet connection, however I was assured it will be better next time.

Bottom line - I don't think I want to stay anywhere else in Dhaka again, but the Westin.

55

Rating

  By DrSavant on Jul 07, 2011

This hotel is exceptional. I have had the opportunity to stay at this property over the last few years, in total I have spent several months at this Westin. While the property itself is exceptional, it is the quality staff and service that really make it stand out. Catering primarily to business clientele, it nonetheless accomodates families quite nicely.
- The fitness facility is well maintained, well outfitted and clean

- The spa/sauna/jacuzzi is excellent

The massage treatment is hit and miss. I've had a good experience with a masseuse
who knew what she was doing and another with an amateur.

- Executive Club is what really makes this property stand out. The staff are friendly, professional and really make you feel as if you are the only guest on the property.

- DINING -
- Taste (the on-premise restaurant) makes absolutely outstanding food - my favorite being the Indian/Bangladeshi dishes by far. But beleive it or not the sushi is quite good as are the other western style options. Only issue here is that the restaurant can get really busy on the weekends and there is no preference for hotel guests when this happens. Not that big of a deal but something to keep in mind.

-Prego is located on the top floor of the hotel. Again, the food is excellent and generally I have found it to be less busy than Taste. Try the Spaghetti Bolognese.

-Splash. Thursday nights there is a BBQ by the pool which is excellent. Meat, poultry and fish are made to order on the spot.

55

Rating

  By ecbatana on Jul 07, 2011

I stayed here for 5 days on a work trip. The service was professional and efficient in all aspects. We stayed on the executive floor which had drinks and snacks in the evening which was nice. Room was one of the nicest city rooms (for business) that I have stayed in. We ate lovely Italian food in the restaurant, used the gym and pool, used the meeting rooms taxis provided from the hotel, laundry etc etc. Everything flows well in this business hotel. The decor and atmosphere is nicer than the radisson. As a tired business traveller the westin was a jewel. Would definitely stay here again.
Thanks westin!

55

Rating

  By mandino2g... on Jul 07, 2011

Thanks to Westin, we never felt out of home at Dhaka.
Situated in the most central part of Dhaka, food was great and rooms very comfortable. We had free Wi-Fi on the house.

55

Rating

  By RPSKohli on Jun 06, 2011

The hotel is located in Gulshan which is one of the most secured and posh areas in Bangladesh. The rooms is like a 4 and a half star hotel althogh the beds are very nice as they are memory foam. The best part about this hotel is that the restaurant at the 4th floor is quite exquisitem. It serves the best continental food i have ever tried in Bangladesh.

55

Rating

  By mrabedin on Jun 06, 2011

This is the Hotel to stay in, feel sorry for people who have stayed for the first time in a hotel and dont know what a FIVE STAR hotel is..the westin Dhaka surpasses any hotel in the country , the sevice is first rate. I have met the GM personally and is the best PR person in town, they go out of their way to assist guests. The food quality is fantastic, the variety the best in town, comparable to anywhere in the world. My check in is seamless and friendly, I am recognised from the moment I step out of the car and am always treated like a royal person. The rooms are just the best , spacious with attentive service in true Starwood westin style. Ask for the GM he is a friendly chap ,and will go out of his way to accomadate your request.Its a business person's hotel and totally in tune with my needs.
I shall be back and recommend it to all , stay in the best and in style.

55

Rating

  By wifsys on Jun 06, 2011

Amazing to find a chain hotel with such good staff, and impeccable service standards. Once you have gotten over having to take an escalator to the reception area, you are greeted like a long-lost friend (although you had stayed here only once before), and taken to a wonderfully appointed smoking (yes, they remembered) room. The bed is comfortable, the airconditioning is perfect and the bathroom is luxurious. The internet works, although it is a wired connection. The breakfast buffet is first-rate and the service standards are exemplary. As good as a hotel can get!

55

Rating

  By editorind... on Apr 04, 2011

Thoroughly enjoyed my stay at the Westin Dhaka. The happy hour was the absolute highlight. The wines on offer were to die for and the canapés and cheeses were so delicious most nights we didn't need dinner! The staff working in the business lounge were just wonderful; every morning I was greeted by my full name and a smile. The staff became our friends; loaning us flags to take to the ICC World Cup game: India vs Bangladesh and sharing stories and tips with us about where to travel and shop in Dhaka.

The only downside is that it is rather pricey- however this is to be expected in Dhaka, also you do lose a bit of the Dhaka experience being cooped up in a rather opulent hotel in comparison to the city outside. However, in my opinion this is a plus rather than a negative. One can brave the often nightmarish traffic and noise during the day, all the while knowing you have a luxurious shower and bed to come home to and a fabulous group of staff members ready to pour you a glass of wine and chat with you about your day! The traffic and noise soon turns from a never-ending nightmare into an exhilarating experience when you know it'll all come to an end when you arrive back at the Westin.

Truly a great hotel with unbelievable staff!

55

Rating

  By brb_gtg_f... on Mar 03, 2011

location is excellent, hotel is fantastic, service is excusite and the people great..food that you can only dream about ..wow i am totally impressed to find this hotel.

55

Rating

  By wifsys on Feb 02, 2011

I fly in to Dhaka once a year on business. Westin opened recently here, so we insisted on staying there. It was a wonderful experience.
Right from checking in to getting in to my room, the hotel staff was with me . The rooms are designed keeping every little detail in mind. With free wifi / Lan for the internet. The beds r just heavenly. The bathrooms are really spacious in fact they r almost the size of the room.
Breakfast buffet was the best I've ever had in Dhaka (been traveling there for 5 years).
The in room dining menu has everything one can ask for from Continental to India and local cusine.
The wine selection is also very elaborate.
The swimming pool & adjacent restaurant are just placed in rightly and give you a warm cosy atmosphere for evening meetings.
They have an excellent Thai spa which is very reasonably priced for a 5 star property with masseurs from Thailand - perfect to work out the stress after a long day.
They also have a live band playing great cover tracks in the evening at the lounge bar.

All in all it was a great experience and to get it in Dhaka was simply fabulous

55

Rating

  By surajrosa... on Nov 11, 2010

Good Service in unusual country...

Staff is very well trained and attentive. Good Food in the top floor restaurant PREGO
and simple good sandwiches in the lobby cafe.

Even in Bangladesh the Westin maintains the HEAVENLY BED range... so sleeping no issue.... Pool and Gym for after work activities.

Love it - a Paradise Island

55

Rating

  By JoergBiel... on Oct 10, 2010

I arrived at the hotel without my luggage and a full day of meetings starting the next morning. The hotel couldn't have been more helpful and in fact one of the drivers helped me pick out some local clothes. The staff were ace. The food was very good. The gym had everything you would expect of a hotel of that class. The pool was good for swimming lengths (if a bit hot- but to be expected in such a climate!). The spa was excellent and the room very comfortable. It was my first time to Dhaka and I was on my own so I was a bit apprehensive. But the hotel was a great place to stay and all the staff made me feel right at home.

55

Rating

  By headinthe... on Aug 08, 2010

westin is a great place to stay in dhaka..probably the best in dhaka!
very very good breakfast, excellent spacious rooms..there is hardly anything to complain about this property!

55

Rating

  By rajeshdwi... on Jun 06, 2010

Westin Dhaka, is by far, The best hotel in Dhaka. A part of the SPG group, the hotel brings in all the elements of comfort one can expect from a business hotel. Situated in the midst of Gulshan ave, this hotel is power packed with all the facilities and excellent service.

55

Rating

  By Ajab_Musa... on Jun 06, 2010

i could not believe dhaka has this kind of hotel, one of the best place to stay and hang out in dhaka.

I am a frequent traveller to dhaka and i mostly travel for business purpose, this was my first stay in Westin dhaka, i loved the place, best ambience, top floor bar.

I would say, in whole dhaka, if there is a place for nightout, then this hotel is the one.

Feel like a king staying in the hotel.

55

Rating

  By VijayGand... on Jun 06, 2010

this hotel is superb. you would not think you are in Dhaka. the rooms are stunning and extremely spacious and comfortable. The television is fantastic, the bathrooms are gorgeous with wonderful toiletries. The rooms are impeccably clean, bright and fresh. Room service is not fantastic but the restaurant is great with wonderful service and attention to detail. Staff are very friendly and accommodating. There is a gift shop and dvd shop in the lobby area. The hotel is safe and staff are more than happy to help with any requests regarding visits to nearby venues. This is by far one of my favourite hotels throughout the world.

55

Rating

  By klea33asc... on May 05, 2010

This was my first experience of an SPG property and I thoroughly enjoyed my stay at Westin. The check in was quick and I was also automatically enrolled in the SPG program. The room was plush with all amenities in 5 Star Class. The hotel has pool and fitness rooms which are also very classy. The choice of food in buffet spread was awesome. There are also nice shops within the hotel and you can shop business stuff and souveniers both from them.

55

Rating

  By NB456 on May 05, 2010

Very happy with the hotel generally.

Our room was a cool refuge from Dhaka's mad heat and was kept sparkling clean and tidy. Impressive view from our floor. Good shower, nice smellies, small comfy bath.

Lovely swimming pool on the 5th floor with a very pleasant arrangement whereby the bar sort of merges into the pool surrounds - so you can sit by the pool, enjoying the cool of the bar, on the hottest day.

Yes, the bar is expensive - but you're in a Muslim country and they're providing you with cold beer in a chilled glass. I wouldn't complain !

So - a perfectly good 5* hotel - but what really made the different was the quality of service provided. The people were universally charming - from the check-in desk folks to the concierge. Absolutely no feeling of constantly touting for tips either, which does my head in and usually causes me to find a nice B&B instead of a posh hotel. Fair to say that the 10% service charge on everything probably helps with allowing one to take this attitude with a clear conscience. My husband had a couple of days of the colly-wobbles and the staff were kind and solicitous, remembering his name and enquiring as to how he was feeling daily.

In fact, you have to add 25% on to absolutely everything to cover VAT and service. However - this is clearly flagged on everything you pay for and there were no nasty surprises at all at bill time.

We would come back and will also try another Westin when we get an opportunity - not a hotel I'd stayed in before but would thoroughly recommend this one.

55

Rating

  By Runcible... on Apr 04, 2010

This is a top class hotel. Big rooms, Westin heavenly beds, great showers. Everything is clean and modern. The mini bar prices are reasonable too. Nice views from the higher floors.

Beware that a beer from the 23rd floor bar costs about $12.50. Other than that, no complaints.

55

Rating

  By STLvagabo... on Jan 01, 2010

The Dhaka Westin provides superb service. All the staff were extremely courteous and helpful. Any help I needed was given promptly and effectively. For example, I had a problem with my internet connection. Within minutes the business center sent an IT technician who diagnosed the problem as my internet browser which he quickly and competently fixed. He could have easily said my faulty browser was my problem, not the Westin's, but instead he fixed the underlying problem so it wouldn't happen again. The front desk, concierge, lobby, restaurant, transportation, fitness center, and engineering staff were all equally friendly, courteous, and helpful.

The rooms are excellent quality and well furnished. The easy chair is truly comfortable. The Heavenly Beds live up to their name. The rain shower was a nice added touch in a beautiful, spacious, and functional bathroom that included a separate tub and shower. Bathroom amenities are comprehensive. The room safe is large enough to store a large laptop.

The restaurants serve good quality food, and the selection at the buffet is very good although the fresh cooked dishes are the best. The pool is very pleasant and I never saw more than a few people in the pool. The traditional and contemporary evening entertainment in The Living Room (the lounge off the lobby) is very pleasant and relaxing. The business center is convenient and met all my many needs.

The location is excellent, near many restaurants and shops. The mini-bar is wildly overpriced, costing 5-10 times as much as the mini-mart across the street, but what's $3 for a soda or a small bag of snacks when you are staying at a $200/night hotel?

My only complaint is the flatware in all the hotel restaurants: it is not flat, but rather round, which makes it very difficult to grip as it spins your hand. While very fashionable, it is impractical. All my colleagues had the same complaint.

I travel the world frequently for business and pleasure, and the Westin Dhaka compares favorably with any business hotel in terms of service, and is in the upper tier in terms of physical quality and amenities. If you can afford it, I don't know why you would stay anywhere else in Dhaka unless you were in Dhaka for only a meeting or two which could be done at the hotel near the international airport.

55

Rating

  By Dutch Bro... on Nov 11, 2009

I lived in Bangladesh for a year and got to stay at the Westin for a week until my house was ready. Having lived there I tried various hotels and the Westin tops the lot both in terms of standards and consistency. The staff are helpful and responsive and the management empowered to sort out any issues that do occur. I became a member of the gym and health club and always found the place to be clean and the gym is by far the best in town. Restaurant wise then the buffet is ok, better food can be found on top at Prego and they allow you to take in your own alcohol for a corkage fee which is well worth doing as the prices for alcoholic drinks are very high. The coffee shop in the lobby is also good and great for the occasions when you just need a plain old sandwich! downside to the lobby coffee shop is the mosquitos which (at certain times of the year) eat you quicker than you can eat your sandwich.

In and around the area then check out the 1st floor of the market over the road but bargain hard (very hard) or check out Aarong just up the road (but up to 45 mins in traffic) for air con'd hassel free tourist shopping. If you happen to be in Dhaka on a Friday then cease the opportunity to explore the city whilst it is relatively 'traffic free'. Friday mornings are a time for prayer so if you head out early you can explore the old part of Dhaka and the ghat (ferry) station with ease, go 'organised tour' or just jump in a cab and then when you get there ask a rickshaw driver to show you around, again be realistic with how much you pay for a guide/rickshaw driver 500-1000 taka for 1-2 hours is more than enough. Heading out on by 10am on a Friday will mean that you can explore old Dhaka and be back at the Westin by the time that the traffic picks up again after the main Juma prayer just after lunch. Other must do's are a trip up the river which will give you a fantastic view into life in rural bangladesh and it gets you away from the traffic for a day.

If you play golf then do check out Kurmitola Golf Club which is 10 mins drive (allow up to 40-45 mins in traffic) from the westin, great course with clubs etc for hire and visitors are welcome. Excellent value for money, 18 holes costing no more than $15-20 and if you need to brush up then book a lesson with the pro, Reza, 1 hour for 500 taka (plus a tip).

Eating out is much cheaper than eating at the westin but can be bit and miss, if you like Indian food (south Indian) then try Sajna in Gulshan for great inexpensive food, amazing Dossa and you can take your own alcohol (they do not sell alcohol). For a change then try Korean, there is one in Gulshan 2 (forget the name - sorry!) but it is by the Norwegian embassy, great prawns and beef.

If you are heading to Dhaka then dont look any further than a stay at the Westin but do make the effort to get out and about. Always use your head and keep valuables safe in the hotel but do not be afraid of exploring the city and its people, Bangladeshi's are extreamly warm and friendly and will be delighted to show you thier city, if you head out into the villages then do not be surprised to be invited into people houses for tea and to meet the family.

55

Rating

  By gorgeous... on Jul 07, 2009

The Westin Dhaka was awesome! The gym was spacious, very clean, and with the latest equipment and with a special section for the ladies. Breakfast was awesome with lots of choices. Room service is prompt. The only downside is the dinner is quite expensive at the hotel. The staff is extremely friendly and very helpful. Top hotel that exceeds even the highest international standards. The only problem is that you might not know you are in Dhaka while you are in the hotel.

55

Rating

  By Booklust on Jul 07, 2009

I have stayed at the Westin many times over the last 2 years and knowwhere else comes close.

Stephane and all of his staff makes the Westin tick like clockwork!

The first time i came to the Sheraton, which is from the same company, i did not want to come back to Bangladesh. I've stayed at Raddison which is nice but the Westin is class!!

For me the Westin is home from home

55

Rating

  By Rico108 on Jul 07, 2009

Spend the extra money and get a deluxe room on the 19th - 21st floor. That will get you access to the executive lounge on the 21st floor along with a food, free drinks and a place to work there, which represents a considerable savings if you can negotiate the a good price on the room.

DO NOT STAY ABOVE THE 21ST FLOOR - the music and noise from the restaurant on the 23rd floor bleeds down to the 22nd floor and my colleague had to move to get away from the noise. Workout room is very high end and well equipped and the spa is used by the local elite as a health club. High speed internet works well, but cell phone calls back to the states haveintermittent access problems due to poor cell tower infrastructure in Dhaka. SMS texts usually go through.

I spent nine nights in Dhaka at the Westin and the staff was great, even helping to hire a rickshaw driver for me on an adventurous tour of the town. Be sure to check out Lalbagh Fort, built by the Mughals almost 400 years ago. Traffic can only be defined as insane, so be sure to use a local driver. Market accross the street from the hotel has antique ship articles on the second floor. Crossing the street in traffic is a dangerous task, so be extremely careful.

Dhaka is damn hot, especially with the frequent (4x daily) power outages outside of the hotel. Dress in light business slacks and a business shirt with a light t-shirt to stay cool. Bring a handkerchief to wipe the sweat from your brow - you'll need it.

55

Rating

  By TexasJake on Jul 07, 2009

Good Hotel in main Market area ,Gulshan.

Advantages:
1) Main location ( main market Gulshan 3)
2) Lots of eatary nearby
3) Great pool to swim in

Disadvantages:
1) Unnecessarly expensive
2) Altough in main market but you cant walk in heat.and cab charges you the same money. They do suck money out of you.
3) Night club is good but one or two girls

55

Rating

  By Rohit_sax... on Jun 06, 2009

This must be one of the best hotels in Dhaka..... The staff are more than helpful, the food excellent, rooms clean, excellent gym and pool..... If your staying in Dhaka this hotel is a must! And it offers free internet!

55

Rating

  By tomwmorto... on Jun 06, 2009

Excellent hotel to stay at the heart of the city.

55

Rating

  By Marjit187... on Apr 04, 2009

Excellent hotel from Dhaka perspective. + point is the proximity to the main city.

55

Rating

  By rmiglani on Apr 04, 2009

I had an excellent 12-day stay at the Westin Dhaka. A few thoughts:

-- The hotel is very well staffed and every single person went out of their way to be kind, courteous, and helpful.
-- The breakfast buffet (included in my rate) was incredible -- a huge selection with cuisines from around the world.
-- My room was well-designed with a super modern bathroom, excellent shower, and a view overlooking the bustling Gulshan circle.
-- The fitness center features state-of-the-art, brand name equipment arranged in an excellent fashion.
-- Each day I would return from working and find a different snack -- fruit, cookies, chocolate cake, egg rolls, and so on.
-- Excellent swimming pool.


Overall, this hotel was an oasis from the chaotic streets of Dhaka. I would return in a heartbeat.

55

Rating

  By pdgoodman on Apr 04, 2009

This hotel is truly the most amazing hotel in Dhaka. It is considered to be a landmark where most people go to eat. The hotel itself is very trendy, and the service is amazing. You walk in after gettiin checked twice by security. Everything is checked at the frontdoor, and I dont mind the extra security. you walk in and on the left is a nice little cafe with the best sandwiches. You then take the long escaltor up to the check in, and I highly recommend that you enroll in SPG because they have alot of benefits for Starwoo members. The room is very nice, and there re marble bathrooms, and the very very nice beds. Everything is up to dat including the TV's and depending on where you get the room, the view is not really something to die for. Once you get out of the hotel, cross the street and go to the shoping complex. Try to bargain alot.lol. Enjoy your trip to bangladesh, because the only reason people go is for business, or because your visiting someone there.

55

Rating

  By tahsir21 on Mar 03, 2009

Great hotel for Dhaka...I contacted the hotel directly and got a rate of $146++ after negotiating back and forth for a day or two. Staff are well trained, room is quiet and clean. Pool bar staff is great! A big thumbs up.

55

Rating

  By Mokedog on Jan 01, 2009

Was pleasantly surpised by this Westin that is owned by a local businessman, who, unlike other new hotel owners in Asia, didn't try to cut corners at the expense of the guest's comfort. The rooms were of an excellent standard- large, light, and with all the amenities.

The staff were winning- young, hip and doing their best to navigate the unfamiliar appliances and equipment of an international chain. Several things in my room didn't work and never did get fixed, even though the engineer said they would. The gym was exceedingly well equipped for a hotel of it's size, has a dedicated lady's gym, and all the equipment was new and in working order.

Overall, the hotel was clean and very well maintained and compared very favorably to other 4-5 star hotels in Asia. The staff were great, and I'd come back any time.

55

Rating

  By Intrepid8... on Jan 01, 2009

I was sceptical about the Westin Dhaka, it being a 5 star name in a third world country.

But I was pleasantly surprised! Facilities, rooms, service were all what I would expect from established Westin Hotels around the world.

This hotel is definitely my choice of stay in Dhaka.

55

Rating

  By jptan on Nov 11, 2008

Best possible choice in Dhaka. Only real international standard place where you don't feel this mad city. Perfect sevice and extraordinary rooms. Restaurnats not prfect bur best youcan have in this city. Nice pool. A little overpriced, but woth it having no choice

55

Rating

  By Dominikst... on Oct 10, 2008

liked very much this hotel
its pretty new and everything was smooth
loved breakfast which was included in rate
ate in almost all restaurants:street level cafeteria,breakfast buffet and evening buffet,upper floor italian restaurant and bar
all were excellent if price is not important anyway is cheaper than any other capital 5 star hotel for same service and food but 3 or 4 times dhaka top restaurants prices
just in front of hotel there are 2 buffet restaurant topkapi and baton rouge (you have to take an elevator) the second one is by far the best one
only complain is that service is below average.
first time in my travelling that got wakeup call 30 minutes late and doorman cannot get a taxi from street
anyway i like room and restaurants

55

Rating

  By welltrave... on Jul 07, 2008

Being a regular visitor to Bangladesh for business I have had my share of Dhaka hotels. I was a frequent visitor to Sheraton, Pan Pacific and most recently the Radisson. However, call it luck but on my last trip the Radisson was booked completely. So, my partners booked me in the Westin.
Its a new hotel and while they are still ironing out the rough spots I can see it will be a genuine conteder. There is the TASTE restarant which serves great food. I felt it was a but pricey none the less.
One discovery I made this time, I visited this little mall called PINK CITY. You exit the hotel and walk across the street and turn right and along the main road (Gulshan Ave) its on your right - can't miss it. Its got some nice stuff - pearls for the wifey and I was able to get some really nice clothes from this store called Hamza's Wear. Brand itmes for a fraction of the price I would pay in TO. I am coming again in September and I understand they will have sweaters too. Don't miss this little gem in Gulshan.
Adam Crowe
TO

55

Rating

  By cannuck67 on Jul 07, 2008

After the overload that Dhaka can be, the Westin was a very welcome respite. As an SPG platinum upgraded to a very nice suite, and the hotel went out of their way to accomdate me after a last-minute flight cancellation. Far and away excellent service/facilities.

55

Rating

  By ironmanjt on Jul 07, 2008

Where do I start? The Westin is a great hotel. A very friendly atmosphere, staff and the grounds are great. I had one problem...I called for ice, and no one ever came.....so I called again and in 3 minutes I had ice. Housekeeping did a wonderful job, everything was always replaced. I didn't have time to go to the pool or any of the restaurants, but I did use room service, and it was great.

55

Rating

  By jenschief... on Mar 03, 2008

This is a brand new hotel that opened about 6 months ago. Not only is it presented as a 5-star hotel - it will impress as such. This hotel is certainly the best in Bangladesh and a true surprise that will not disappoint.

Its location is excellent and only about 15-20 mins from the airport. Stepping from the bustling streets of Dhaka into the hotel's lobby is like entering a different world. Everything from the lobby's decor to the reception and check-in experience is pleasant.

The room that I occupied was stunning. It was certainly elegant in design and had all of the normal amenities one would expect.

Most notable during my stay, is the exceptional service of the hotel's staff at all levels. The staff was exceedingly courteous and responsive.

55

Rating

  By Pokinpo on Nov 11, 2007

I recommend this hotel for anyone can afford it, I’ve been in Radisson, Sarina and other hotels in Dhaka before, but this one is outstanding,
it's 10- 15 min from the airport, it's in Gulshan-2 where many exchange and mobile stores, and also KFC and Pizza hut in Gulshan-1
they have very good food in the main restaurant (taste), (try grills)
re the room, I think it's much better that Radisson ones, with LCD Screens, huge Bathrooms, free high speed internet
I faced little problem, I checked in 8:30 am, they charged me extra night because their check-in at 3:00, after an argument with the manager they charged me $50++

55

Rating

  By ramizone on Sep 09, 2007

è aperto da circa 4 anni ed è il migliore albergo della citta, in realtà non è che ci sono tante altre alternative di questo livello, l'unico è il radison che però non è in città come il westin ma è vicinissimo all' aeroporto.
camere belle, consiglio piani alti sono meno rumorose.
ristorante all'ultimo piano buono.
colazione buona.
velocità internet appena accettabile.

55

Rating

  By daodoa on Sep 09, 2011

Bello questo hotel.
L'entrata è un pò triste, però è sufficiente salire la scala mobile, per vedere quanto è bello.
Le camere sono bellissime, il bagno è enorme e pulitissimo. Un sacco di tolietries.
L'unico difetto è che è un pò rumoroso ... si sentono i rumori della strada ...

I ristoranti sono buoni, non eccezionali, ma più che accettabili per essere a Dhaka.

La piscina è molto bella anche se non so quanto possa essere esposta al sole.

Di fronte c'è un negozio di perle strepitoso!

55

Rating

  By fedean on Mar 03, 2011

ダッカの新市街地グルシャン地区のサークルⅡにあるウェスティンは、ひときわ目立つ。1階のロビーや2階のフロントエリアはモダンなインテリアでまとめられとてもスタイリッシュ。スタッフもフレンドリー。

客室もワールドスタンダード。スタイリッシュにインテリアでまとめられベッドも快適。フラットテレビも完備。とくにバスルームは豪華!大理石のバスタブにレインシャワー付のブースもあります。
レストランやジム、プールも完備。多分ダッカでは一番のホテルじゃないかな?

グルシャン地区には、レストランやショップも多く、外国人も多い。ただ観光となるとセントラルダッカ、オールドダッカとなるのでちょっと不便。CNGで200~300tk。時間で30~50分かかる。
空港への送迎は各種サービスがあり、一番安いシャトルだと10US$++でした。

55

Rating

  By harabo on Mar 03, 2010

For Bangladeshi standards, this hotel is very expensive. On the other hand, it's one of only two or three that offers Western style furnishings, amenities and food. The rooms have very comfortable beds and big bathrooms with showers and a tub. It's equipped and feels like any Westin or similar hotel anywhere in the world.

The restaurants are very expensive for local standards, but quite nice. The top floor restaurant offers views of the city. The bar with outdoor area is nice but very pricey, even for international standards. Alcohol is prohibited everywhere, but the international hotels have special licenses and make the most of it.

The pool and gym are pretty nice.

Service is very helpful and friendly. Checkout can take a while, though. You get checked by security every time you go in.

The hotel is situated in an upmarket residential/business/diplomatic area between the airport and the old city centre. If you're feeling adventurous, you can go to one of the nearby restaurants for some delicious local food.

45

Rating

  By Turicus on Nov 11, 2011

The rooms were much better than the Pan Pacific. The pool was not as nice but good enough. The food served at the pool and service was much better. Loved the steam suana, they put some kind of mint in it, it was very nice. Although more expensive than the Pan Pacific it was well worth it. It's in a much better area where I found more to do and better places to eat.

45

Rating

  By RichEC920... on Oct 10, 2011

Stayed at Westin for a month. Hotel is central to most embassies and in the nicest part of the city (nice is relative for Bangladesh...) Room and bath were spacious but walls were thin. Bed was very comfortable. It has one of the best hotel fitness centers that I have used - important to me because it's difficult to run in the city. Food/beverages are super-expensive but most of their food is imported and thus safe to eat. (This can not be presumed in Bangladesh.)

45

Rating

  By HikerAndR... on Oct 10, 2011

The Westin Dhaka is already the best hotel in you find in Dhaka ... no, in the whole Bangladesh country!

It is located very close to the very center of the city, a less-then 20 minutes drive from airport to the hotel, and a few more minutes to down down. However, please do not expect public transport could easily take you to any place you are expecting close to the hotel, because the traffic in Dhaka is something you cannot imagine.

Travelers, like me from Hong Kong, most likely will be arriving Dhaka around mid-night. The airport is always full of people, of course, you do not want to know. Driver from The Westin Dhaka is reliable and friendly. They could pick you up and quickly send you to the hotel without problem.

You will need to pass security post at drive way entrance of the hotel, and also another security post at the main entrance of the hotel building. You may be feeling secured, but in another words, it may not be that safe outside.

Mosquito is everywhere in Bangladesh, of course, the same as the inside of the hotel. However, they could make it only up to the Lobby floor. I could easily notice mosquito in ground floor and Lobby floor, however, none on all other floors!

Rooms are clean and tidy. They will be cleaning up your room every day, but a little tp will help them to remember all items supposed to be in place to be in place.

Hot water, during my stay in early June, was never available from shower as promised and guaranteed. That was not only my room, but also my colleagues' rooms.

Noise isolation of the walls is not very well, therefore sometimes you could hear noise from next door.

Electricity instability is a problem nationwide, it is better in the hotel because they have diesel-powered power generators as backup. Power supply may be down for a few minutes a few times a day.

Internet connection is very fast, especially to/from networks from US.

Expensive stay, US$210++ per night, luckily it was a business trip.

Tip is always being expected, but if you are not feeling alright, you can always skip it. I never paid tips during my trip and therefore I had average level of service. My colleagues ALWAYS paid tips and therefore he is a KING there ...

45

Rating

  By laialexan... on Sep 09, 2011

what i enjoyed about the place was the interior design. frankly speaking i think with the limited space i think they did pretty good . The food over is good and love the italian restaurant they have here. i liked it very much

45

Rating

  By alvi1234 on Sep 09, 2011

Locationwise Westin Dhaka is very good, not far from airport and also close to heart of the city;s business hub. Rooms are very spacious with modern amenities. Internet connection was good and wifi works well too. food is good.
Only drawback I felt - being a SPG Gold member - denied the accees of the lounge...No reason why ?
otherwise overall experience is always good here...bit expensive as number of good hotels are less in Dhaka.

45

Rating

  By Sil_Suman on Sep 09, 2011

Rooms are clean and spacious. Bed is very comfortable. Bathrooms are excellent. Airport transfers are reliable. The italian restaurant is delicious and the breakfast buffet is good.

The only negative I can think of is that car hire by the hour is very expensive.

45

Rating

  By Bali_turi... on Aug 08, 2011

yes, you read it right! literally the whole world stays at the westin when they come to dhaka. i havent seen so many people from different countries anywhere but this hotel. everything this place has to offer is amazing - restaurants, food, gym, bar, pool, etc. its a bit steep staying here but for me it was worth every penny. the comfort this place has to offer cannot be matched. the location is simply the best (its the poshest locality in dhaka - gulshan 2).

45

Rating

  By sumitmino... on Aug 08, 2011

We stayed in Dhaka & dropped by the Westin to use their pool & spa!

Pool use was a little steep, around $20 for the day but simply worth it! The hotel is located in the hustle & bustle of Gulshan, Dhaka but once inside you don't feel you are in Bangladesh!

Pool is heated and clean! We also got a few beers (also expensive) & food from the poolside restaurant! The food was actually fantastic - nachos & quesidilias were great! Service was prompt & staff are friendly

My wife used the spa & she was very impressed! She got herself a spa and she thought it was fabulous - again price is steep but worth it!

Overall a fantastic hotel to getaway from the madness of Dhaka, Bangladesh! There isn't a lot of top notch hotels in this city hence the prices are higher as there is no competition!

45

Rating

  By bangloboy on Aug 08, 2011

I have stayed here in Feb for 3 nights with my family and parents. At this time the hotel was a bit crowded because of the cricket world cup. Anyways, we got 2 adjacent interconnecting rooms, which made our stay even better. I could also get an upgrade being a SPG gold member.
Here i would like to mention that the hotel is expensive compared to bangladesh standards but a typical westin hotel. Very comfortable beds, westin toiletries and a lavish breakfast spread. Dinner on two occassions were ordered in the room and the service was great.
The staff were friendly and willing to help always.
i shall surely come back here.

45

Rating

  By sgag on Jul 07, 2011

anyone who has been to Dhaka will agree ..this hotel is like heaven when you reach there after a hectic day of visiting factories and being stuck in traffic jams all day long...have survived dhaka only because of this hotel..excellent room service and good restaurants..need to increase their t.v. channels and also the breakfast buffet menu offerings

45

Rating

  By newbiemm on Jul 07, 2011

Nice hotel with spacious rooms and modern amenities. The restaurants are nice and the bars are good. Decent entertainment too in the evenings with live band. Very centrally located. Nice pool and fitness center. Hair salon and spa available. Very helpful staff. The rates are a bit steep in comparison to other hotels in global metros.

45

Rating

  By Orbiter00... on Apr 04, 2011

Rooms are spacious, modern and clean.The beds and linens are of a very good quality so climbing into bed is a pleasure. The bathroom is fabulous. Restaurants and bars are pleasant, food of a decent standard. The hotel is very modern and quite luxurious throughout, the service is usually excellent, very warm. The spa area is wonderful with a huge range of treatments, free use of jacuzzi, sauna and steamroom. The pool however is tiny and is always in the shade so forget suntanning. Location is in one of Dhaka's better districts which is nothing special and it's rarely more than 30 minutes to the airport. I can safely recommend this hotel.

45

Rating

  By giodxb on Mar 03, 2011

Stayed in the Westin Dhaka from the 22nd February to the 24th February 2011.The lobby is quite dated in terms of furntiure and the decor a bit heavy for a warm country and quite mixed up.
However ,the rooms are very modern, clean and comfortable and provide all the amenities that a traveller requires.The bathrooms are are very clean,well equipped and modern.
The buffets breakfast,lunch and dinner are amongst the best I have experienced anywhere in the world, both in terms of choice and quality of cuisine.
The staff are very polite,however the concierge was a bit incompetant in providing reserved t hotel transport .
Overall I would rate the hotel as ecellent and perhaps the best place to saty in Dhaka.
Of course the rooms are quite pricey but was worth it.

45

Rating

  By fastprinc... on Mar 03, 2011

I spent three nights there and it was good.
More on the expensive side, but i guess this is the price you have to pay for a clean hotel there.
Very good location with easy access to the airport.
Food is good with a wide selection.
They have a pub on the 23rd floor with philipinno band (not that they have nice voices), but you can have a beer while listenning to the music and watching the game.

45

Rating

  By shadyf on Jan 01, 2011

Best Hotel of Dhaka,They have small compound but very good facilities. They are good in services and care customers very much. They have great lobby bar.Market of Gulshan-II is in front of westin,that is very good market.So lacation wise it is very good.They have very good restaurant on top floor of hotel.Their Gym is also very good.

45

Rating

  By manoj5358 on Nov 11, 2010

Westin is the place which you will love to trust in Dhaka. It is at a very good location and all markets and malls are located very close to it. Including the business centres.

The best food in Dhaka is waiting for you in Westin. The rooms are good and the sleep quality is perfect with good quality and advanced ACs which will give you immediate comfort. The staff are incredibly well manured and friendly.

You can easily find an CNG or a taxi from the ground floor which will reach you to the assured destinations.

The hotel is grand and beautiful, with a huge foyer extending all the way up to the top floor. All floors have art in the walkways and low lit lights which add to the ambiance.

My overall experience was truly amazing.

45

Rating

  By Zunayeed on Oct 10, 2010

This hotel is right in the business district and as such is very convenient and you do not have to sit in traffic for very long to get to your business meetings. I found this hotel to be modern and its facilities excellent and up to the the Starwood standards that I enjoy. Being a Starwood Platinum member I always look forward to an upgrade on arrival and the Westin in Dhaka did not disappoint. I was upgraded to a suite which was very spacious, comfortable with wooden floors and great furniture. The King bed was very comfortable and the bathroom very spacious. As for the service there was no "Wow" factor however the staff were all efficient and I do not have anything to complain about. All in all i look forward to returning to this hotel on my next trip to Dhaka.

45

Rating

  By DLMC88 on Oct 10, 2010

Liked the stay there..peaceful, admist the city centre and close to all prominent destination as well quite close to airport. Hhotel is superb in grandeur, rooms and also services. Nightlife is pretty cool with good ambience and decor. Nice place to stay.

45

Rating

  By Travelsfu... on Sep 09, 2010

It was a exciting night there watching World Cup match with my friends. Westin often orgnizes nice events especially weekend.

45

Rating

  By bangla太郎 on Jul 07, 2010

Considering the city , A hotel like the westin is the last thing you would expect to find. I have frequented the hotel the last 2 years and I feel completely at home. The rooms are large and spacious and have a variety of facilities in them. One thing missing is WIFI. The food selection is excellent and tempts you to indulge beyond what your body actually needs. However cast aside any such reluctance to contribute to your waistline and hit the Gym, good equipment , some of the cater to ego than to actual strength. the 50 pound weight is not quite 50 pounds and some of the weight machines too mention more than the actual weight lifted. Dont worry , just work out till your body hurts . This gives an excellent reason to go for a massage and then for a swim and then head up to the Bar for some drinks and live band music with crooners from the Far east.
In all I would rate this better than the Radisson and certainly better than the pan pacific . The location is central and most of the offices of the apparel companies are located in and around here. The hotel is always booked up and you would do well to reserve your rooms in advance.

45

Rating

  By Brat0 on Jun 06, 2010

This is a nice but expensive hotel even for a 5 star. I've stayed here for more than 3 times and all were for 2 weeks or more. This may be unfair for the hotel because staying long in the same place someone is more likely to notice things that cannot been seen while on a short stay; I'll try to do justice to the hotel:
1) The hotel is safe. Safety is an important factor in muslim countries. Bangladesh is a tolerant country, more open minded than Pakistan. Still it feels good to be safe. There are guards and face control at the entrance and ll bags are checked with a machine.

2) The rooms are clean and spacy same applies to suites. The bed is heavenly!. The rooms are being cleaned mostly by male staff thus sometimes you may expect a lack in detail but still they are 8.5/10, Smoking is allowed in some rooms. There are adaptors fitted on the wall for different plugs. The plug here is the standard UK.
Bottled Water is provided for free
Negatives:
2a) In most rooms that I've stayed here I faced problems using my mobile (some places in the room had a real bad signal
2b) If you are a heavy smoker have in mind that the indows cannot be opened and ventilation is not perfect
2c) The a/c works better in some of the rooms. If you like to use on full power do ask for a room with a very good a/c
2d) If you like peace and quiet use the 'do not disturb' card; if you don't the bell will ring many many times and you will be asked if you 'need anything'... Trying to make you feel comfortable doesnt always work as you may expect.

3) The Staff is friendly. Imho the hotel is overstaffed but not all the lower level personnel is qualified. It is better to discuss any issues with the higher level staff. On the front office Kathy is excellent and has always been helpful no matter the issue. Generally speaking the service is an 8/10.

4) The food used to be excellent several months ago but lately its less variety and slightly (?) lower quality. Expensive. There are four places to eat: Taste and Prego restaurants; treats and swimming pool for snacks . Have in mind that the final price is not the listed one; there will be added a 25% tax and service fee. Heavy taxation makes prices very high (a fillet steak may cost you more than $45 and a beer around $12!). In most countries the ad prices are the final ones so beware. If you are on a tight budget do not go there

5) health -spa etc : very good and priced accordingly; taxes apply

45

Rating

  By metallic3... on Jun 06, 2010

Stayed here in April 2010 for 5 nights on business. Is located in a good area of Dhaka, with a great pool/bar area. Also Gym was well equipped with a womens only section and spa, sauma facillities aswell. Staff were all very friendly and helpful, room was clean (aside from one small bug in the room), and all the normal ammenities like shampoo, conditioner, body cream etc. Free wireless in the room, though not that fast, but I think that is in general in the country from my experience. Italian restaurant on the top floor was great. I asked for a quiet room, and it was, though you could still hear a little bit of the traffic from the road (mainly car horns), but did not impact my sleep. Overall a very good hotel, the only thing I did not like much was the large overhead shower head. I prefer a shower head on the side/adjustable etc,but that was a minor personal preference. Like most places in Dhaka, once you step out of the hotel, you do get beggars (normally kids) asking for money, but did not feel threatened at all.

45

Rating

  By JenM72 on Apr 04, 2010

I stayed at Westin for three nights in March 2010. Although I previously stayed at a few other hotels in Dhaka, this was my experience of Westin. Westin is probably the best hotel in Bangladesh at the moment. Its location at the heart of Gulshan, the most exclusive part of Dhaka, makes it a very desirable place to stay. I have found my room to be spacious and the facilities inside the room to be more than adequate. Importantly, the central air conditioning system worked seamlessly throughout my stay: I did not even notice any momentary disruption in power supply which is endemic in Bangladesh. The customer service was sophisticated and the food there was simply delicious. The high levels of security inside the hotel were reassuring.

As far as my criticism of Westin goes, on occasions I’ve found the magnetic card which I needed to operate the lift and the door to be faulty. This was annoying and there were other guests who were complaining about their cards as well. I’ll be very surprised if this issue is not addressed in the near future. Cleanliness inside the room was adequate but felt that it did not match the high standards observed at 4/5 star hotels in Europe or America. For example, despite my requests to clean my room twice, I still found small bits of food crumbs lying on the carpet. Similarly, although the marble bathroom was nice, I did not feel it was as clean as it should have been. Perhaps this is symptomatic of the poor level of hygiene generally observed in Bangladesh.

Westin is undoubtedly the most expensive place to stay in Bangladesh. As a result, the prices for everything inside the hotel were exceptionally high. For example, a half a can of beer costing about £8.00 is a little hard to justify, especially in the context of one of poorest nations in the world.

Having said all that, overall I enjoyed my stay at Westin and would definitely go back there again.

45

Rating

  By businesst... on Mar 03, 2010

nice stay. The area is quite busy, lots of traffic around, A few restaurant around but no bars. Great swimming pool & bar on 5th flloor - good hotel for a business traveller

45

Rating

  By phil081 on Mar 03, 2010

This hotel was exceptional for the area and would be nice in any western city

45

Rating

  By mibjdc on Feb 02, 2010

This is the ONLY good hotel in central Dhaka, which makes it VERY popular and always more or less fully booked. Unfortunately the owner also knows this and have accordingly pushed the prices skywards for the guests and cut costs on produce. From what I was informed in the beginning Westin imported all vegetables etc. from Australia, good quality. Now they buy locally (much cheaper and quality follows price).
I bought a sirloin steak, it was VERY disappointing.

Service was good. Rooms were good, some minor details made you aware that this is a VERY new hotel (3 years or so), so a few items were kinda "loose".

45

Rating

  By briped on Feb 02, 2010

This is the best hotel in Dhaka at the moment for sure. No faults anywere. Just beware that the hotel is extremely expensive, not just the rooms, but also the restaurants and especially the bars are over priced. If you are of any nationality that has a Club house, Scandinavian, American, German, Dutch, Australian - go there to eat and drink. You will have a much nicer tima to a price which is 80% less than at the Westin. Just contact respectove club first. Google their contact details, all of them are quite close to the Westin.

45

Rating

  By Hegu on Nov 11, 2009

I was in Bangladesh for close to a month and rounded off my time there by treating myself to 2 nights at the beautiful Westin Dhaka. It's located in the 'diplomatic area' of Dhaka but don't let that fool you. The surrounding area is very much like most of the rest of the city.... congested and grubby.

This hotel is SPOTLESS and very comfortable. Its also very modern. I had a room with a Kingsized bed . It was FABULOUS! All rooms have a view as far as I could tell. (This is interesting because when I had a local person who is a friend inquire about a reservation, they said they would 'throw in' a room with a view as a little 'gift' for me. Tsk!) My room had a very large bathroom well-equipped with a lovely shower as well as a soaker tub. The shower had hot water: the tub was only lukewarm. The airconditioning in the room is set on a very cool temp and when I asked to turn that down and warm up the room a teensy bit, it was impossible. Instead, the person who came to my room simply turned it off and showed me how to turn it off and on! I only really wanted to change it a couple of degrees. The stark contrast to the heat outside the hotel to that of my room was a bit too much for me. The rooms don't have much sound-proofing and I could hear my neighbours clearly when they spoke on the telephone.

The buffet restaurant has fabulous food! So many food choices from all over the world. No North American style junk food (thank Heavens). The waiters are very attentive but not to the point of distraction. There is also a menu should you come between times for the buffet. I ordered off that, too. Delicious! Please try this restaurant!

Near reception, there is a lobby bar. It has a 'happy hour' of sorts in the evening that looks lovely. I didn't sit in, though. I was a female traveller travelling alone and just didn't feel comfortable to do so here. Maybe it was because I'd already been in this country for 3 weeks and had a sense of what is or isn't quite proper for a woman to do. This is a moderately Muslim country. However, that's just me. The Westin is very international and there were lots of people wearing what we consider to be normal every day clothes (including shorts which are not considered 'proper' to wear in public here). Drinking in the hotel is acceptable. I did meet a colleague in the Lobby Bar area for tea and a meeting one morning. Very nice place to do so.

There is a cofffee shop-deli on the main floor of the hotel. Very standard style seen all over the Western World. Excellent, excellent coffee and European style pastries.

Reservations and check-in: as I said, a Bangladeshi friend called the hotel to make reservations for me. Of course, he 'knew somone' there. Well... I was quoted a nightly rate of $200.00 USD and for that the friend would throw in a free min-bar and a view of Dhakka. Thankfully I had checked the rate on line with this hotel: $175.00 USD tax included! Quite a difference, don't you think? So, I booked on-line. Check in was smooth and everyone was helpful. Check out was easy, too but there seemed to be some trouble both arriving and leaving with the credit card machine. Or was there? 2 weeks after I arrived home, my credit card bill arrived and there were 2 extra charges on it from the hotel made the day after I left. Totalled $500 USD! I wrote to the hotel and then was advised to phone them! Did so. Got some good help. Still, I had to show them a copy of my credit card bill that showed the extra transactions cuz they couldn't see 'anywhere' that I was overbilled. Once I did that, voila... within 36 hours the entire matter was settled to my satisfaction. So, just a warning.... be careful at the Reception desk. Watch carefully if there is a need to swipe your card more than once.

Small complaint? the hotel says they have mail service. Their store sells post cards and stamps. I tried to send 4 postcards the evening I was checking out. I was told bye Reception DEsk to do so through the Service Express desk in the lobby. They took my cards and began to read them right in front of me!!! I stopped them. Then they said the hotel doesn't have mail service and if I gave them 50 Taka they would get someone to run the cards over the the post office (wherever that was). This was at 11 o'clock at night. I declined. Too wierd of a process for me. I decided to take the cards to the airport to mail but guess what... no mail boxes at the airport.

Biggest complaint? Service Express helped me book my transportation to the airport for my late night flight. I booked it the day I arrived. I was told the cost was $26.00 USD. The person at the desk phoned someone while I stood there and confirmed the trip. Well, when it came time to leave, I headed downstairs to the front door. My luggage was being loaded into a nice car and I was escorted to it. Next thing, someone insists I go back inside. At a separate desk on this floor and surly man says I need to pay him. I said I was told to pay the driver. He insists I pay him and pulls out a log book of some sort. Okay. I pay him $26.00 plus tax which turns into a total of $35.00 USD. Some tax, right! Rip off. Next, a gentleman in a suit escorts me to the car and jumps in along side the driver. He yaks at me the whole time en route, telling me abit about the city. It's midnight and I've been here for a month, I tell him but he ignores me. We arrive at the airport. I tip the driver for my luggage. The man in the suit (from the hotel staff) now escorts me inside. I tell him I don't need more help. He insists. He takes me to check in. Waits. Then escorts me to the security gate. Then, expects a tip. Sheesh! All in all this cab right cost me at least $50.00 USD. I was NOT pleased with all of these 'extras' that I did not want.

Other than that..... very nice hotel. Executive. Great food. Great accomodation. Watch out for the rest.

45

Rating

  By TrueCanuc... on Aug 08, 2009

I want to Bangladesh last month on my business trip for a week. I stayed in Westin in the Gulshan area.
The hotel is newly built and was of international standard. Rooms were pretty spacious and well done. Choice of cuisine was pretty good. But something which impressed me most was its location. You have 2-3 small malls close by and you also have laods of eating options nearby. I went for shopping at Aarong which is again close to the hotel. Hotel's fitness centre was quite good too.
Khazana restaurant by Sanjeev kapoor is a must visit if you are in dhaka.
All in all I enjoyed my stay at the hotel.

45

Rating

  By sjha on Jun 06, 2009

Great hotel - very good facilities - the rooms are excellent quality and very comfortable.

As mentioned on another review of this hotel, the Hotel Cars do not appear to be well organised from the hotel itself (fine at the airport pickup). On the three ocassions that I needed a car, every time they were not ready or waiting - I might as well have not bothered ordering one. For business travellers who hate hanging around this is most annoying.

My work was near the airport - probably will try the Radisson next time as it is much closer. Shortest drive from Westin around 20 minutes, longest around 40 in traffic.

45

Rating

  By TRAXUK on Feb 02, 2009

I spent six nights at the Westin Dhaka during the first week of February and can recommend it. Still fairly new hotel and some kinks yet to be worked out. Thrice I had guys from engineering in my room (once to separate the reading light power from the alarm clock power, once to fix the heating/AC system, and once to replace a lightbulb that had literally exploded). There were some other annoyances -- eg, huge holds placed on my credit card after I'd checked out, a "non-smoking" room that smelled of smoke, dead house phones -- but not enough to warn you away. This is Dhaka, after all, and the things that went right far outweighed the rest. Room was clean, large, and comfortable. Food in hotel was a bit overpriced, but uniformly acceptable and even good at times (try the pizzas on the 23d floor). Good options in neighborhood include Topkopi and Heritage. Pool was clean and pleasant. Decent tourist shopping directly across the street at "horseshoe market." If I must go back to Dhaka, I'll happily stay at the Westin.

45

Rating

  By alankk on Feb 02, 2008

We visited Dhaka in December as part of a tour of Asia, with particular hobby reasons to get there I had long put off the trip but really glad I finally made it, the westin was a very good choice as it offered comfortable rooms and good healthy food. The staff were still learning and the second restaurant the Italian opened whilst we vwere there, we were the first to eat and indeed drink there, it is the first proper bar in the hotel. The armed guards are just typical of the city, we never felt unsafe although night strolling might be pushing your luck. There was only a handful of visitors in the whole country why not give it a try and this is the place to stay. Would have got 5 if a no smoking policy in force, my resolution for 2008, watch out hotels this is one world weary traveller who is getting tighter with the points

45

Rating

  By DaveSpenc... on Jan 01, 2008

This a brand new hotel which just opened up a couple of months ago. Everything looks, smells and feels new. This was a wonderful experience in Dhaka especially when you compare it with the other places e.g. Sarina etc.

Ok on to the specifics:

The hotel is located in the main area of Gulshan. The downside is that its unlike the bigger hotels where you have a large outside area to roam around. You step out of the door and you are smack dab in the middle of the busy road.

Check in was a breeze and very professional. We were met by 6-7 westin staff, escorted to the lounge, provided with drinks while they completed the formalities. There seems to be a lot of staff attending to guest needs, maybe because its new and they havent started operating at peak capacity?. Either way, the staff were very helpful, polite and went out of their way to help us out.

The room was clean, all of the furnishings were brand new e.g. the iron was still packed in its cover. My room was on a high floor with a view of the Dhaka skyline.

Currently, their bar is not open as they are waiting for the liquor licence hence there is no alcohol on the premises (even in the mini bar). Breakfast is good and the restaurant also serves a very good dinner buffet. At the moment, it seems to be the only one in operation within the hotel premises with the exception of a coffee/snack shop on the ground floor.

I didnt get a chance to roam around and see the hotel in its entirety as was on a 2 day business trip and time was in short supply.

Would definitely stay here again.

45

Rating

  By CynicISB on Sep 09, 2007

The trip from the Airport to the hotel which was estimated to be 15-20 miles took almost two hours...the trafic is horrendous. You need to build this into your trip.

Arriving at the hotel a full security check of the car internal and below the car took place before I could progress to the front door of the hotel.
Arriving into the loby of the hotel again my bags placed on a security system, it must be required I thought !! ( must be a security risk at this hotel ??)

The reception is bright a spacious, and gives a good first impression.
The room was clean and tidy , although there was a musky smell that reminded me of dampness.

The room had internet connections and a management center , the staff were excellent in the center, and very helpful.

Did'nt eat in the hotel but the decor was very impressive, a small Patisserie and cafe bar was in the lounge in you wanted a quick coffee.

Breakfast was multi national food excellent.

35

Rating

  By GlasgowMa... on Sep 09, 2011

Two nights in Westin, Dhaka on business trip reaffirmed my faith in Starwood properties. The sleep quality is excellent, as always, and so is the room amenities: largish bathroom, nice towels and the works. But this also means that this is a typical American-style hotel. Had it not been for the restaurant at the lobby level, and the chauffeur who picked me up at the airport, i couldn't have told this property from another Starwoods property.
It is the people--at the front desk, in the kitchens and at the concierge desk--who make this hotel special.
I had two meals at the hotel: one lunch and one dinner. The dinner was an ordinary affair, but the lunch buffet was something else. Westin has a seafood counter where they lay out the fish, the king prawns and lobsters. You can pick your choice and tell the chef how you want it done. I have sampled such counters in San Francisco, the middle east and in Sri Lanka, but truth to tell, the Bangladeshi catch tastes so much better. Having said that, one quick tip is that you should save space for the desserts, which are exquisite. the fare is traditional five-star, but the choice is amazing. I could have feasted on the desserts section alone, if I had another day.
Surprisingly, the Westin does not offer any "typical" Bangladeshi fish preparations, which is what I was looking for. I had dreams of devouring Hilsa fish in mustard gravy, over a bed of rice. But what they had was standard issue cat fish or baby shark in a globalised-taste curry. For the other meats, I had to reconfirm if it was halal. No one knew for sure, but I opted out, not wanting to take a chance. The preferred meat in Bangladesh is jhatka, so you may want to be very careful on the meat counters.
The hotel's location is an issue somewhat: it is bang on a busy road, with a shopping complex and a bus stop right opposite. So, if you have a road facing room, you want to sleep till late, you have had it.
On the business side, they have only one room in the business center, which seats 12, I think. If you have a larger number to participants or if you wish to have a waiting room, perhaps you will have to look elsewhere.

35

Rating

  By Penniless... on Apr 04, 2011

stayed there for weekend, nice place, location gives an edge as compared to raddison which is little away from city, nice prego bar at top floor, lobby bar is also good, bit expensive but with the standard maintained, i guess it worth what it costs.

35

Rating

  By bedb0y on Apr 04, 2011

Overall, the Westin Dhaka meets the basic business traveler's needs. The rooms are adequate in size and well maintained. I did receive several insect bites on my leg that I suspect came from something in the room since I was really never outdoors. Reception staff were polite and accomodating but not overly friendly. My bigger complaint was concerning food services. The prices for food were very high relative to the rest of the better accomodations in the city. And the quality was not. The dinner buffet was Tk3200 plus 25% taxes and service chgs (USD 45 plus) per person and the food was not worth it. Wait staff were mostly indifferent to customers. The hotel's location in the city is convenient, but the hotel building overcrowds its plot to an extreme. In general, I just never felt very comfortable here.

35

Rating

  By billgo on Mar 03, 2011

Westin Dhaka is a good hotel option in Dhaka. As far as hotels of international standards it slim picking here. And the location of this hotel gives it an edge. I have not been to Radisson so cant tell. Had couple of drinks tonight! Because of Val day, the place was hopping with clients and the bar was completely booked for private party. So, I came down with my company to the ground floor. The staff was very nice and courteous. Three Asian singers were entertaining. karaoke style singers. But oh well! Drinks were expensive Valentines day drink for tk.1290 was a concoction made from vanilla ice cream. Although the waiter convinced us it was a really good. I noticed we were not the only suckers. I had three Becks for $14. Martini was also expensive. I wanted to check out how much the rooms were. Front desk tells me to my chagrin, that it was $412 plus Vat etc. Last year i came and they said, it was $120. so not sure whats going on. Over the hotel has a good vibe!.

35

Rating

  By zakmir on Feb 02, 2011

This property is located in the Gulshan area, which is one of the better areas in Dhaka. The checking in and out process was very efficient. The young lady who checked me in was very friendly. I must add, however, that the first impression you get as you enter through the main hotel entrance is not too nice - I got hit with a waft of smells - onions, garlics and what not. Not very pleasant as you enter a hotel.

The reception is located up the escalators to the right - this is not immediately clear when you enter the hotel.

I was upgraded to the Starwood Preferred Guest floor, and looking at the fire escape plan which had room outlines, I realized I had one of the biggest rooms on the floor which was in the corner. The bathroom was nice and big with a bathtub next to a ceiling to floor window looking out over the city. Nice.

The hotel was quite busy so its perhaps a good idea to make reservations in advance at the restaurants if you are eating on-site. Twice we arrived at restaurants (different ones) to be told they were fully booked, but the staff were able to shuffle things around and get us seats. This was appreciated.

The food is quite good, as is the lounge area which serves drinks and light snacks and meals. Pity there is not much in the way of local dishes on the menu.

One negative comment is that the hotel allows smoking in within the hotel, including in the restaurants and lounge areas. Although they demarcate smoking and non-smoking areas, we all know that this does not really work as air circulates.

Otherwise a pleasant stay, though I do feel the hotel is expensive.

35

Rating

  By CherryPup... on Oct 10, 2010

This is good hotel, seems expensive in comparison to value it provides. Very poor internet speed and mobile just works as there are jammers inside hotel.

Rooms were good, comfortable. They lack indian varieites in their menu.

35

Rating

  By anilkumaw... on Oct 10, 2010

This is my 3rd trip to Dhaka in 2 years but this is the first time I have stayed in Westin, something which I always wanted to but could not due to late planning.
It's a nice centrally located property in the heart of business district called Gulshan.

It's overly priced by Dhaka standards, a CGVR for basic room being USD 175++. The room is very small, with no seating area other than study table. There is a tea/coffee maker but English breakfast tea is not a standard supply :O

Shoe shine will cost you extra while most hotels I have stayed in earlier do it for free.

Once when my room was not cleaned, I called The "Express Service" representative and she told me that housekeeping is not done unless requested.I was aghast. So now every time I leave in the morning I have to tell the hotel to clean my room. There is no clean my room card on the room.

35

Rating

  By xler_par... on Jul 07, 2010

Rooftop bar, pool and restaurants all good but expensive. Avoid top floor rooms as noise from live bands and bar goes on late. Missing that little something but comfortable, well equipped with good bathrooms. Keen to give Starwoods Preferred upgrades but often very full a long time in advance. Good staff.

35

Rating

  By UKBoyDKGi... on May 05, 2010

We had a decent stay for the hotel in our budgets, the area is quite congested, if the focus is just the stay overnight, this would be the best option , particularly for a business traveller.

35

Rating

  By VenkyIndi... on Feb 02, 2010

Starwood recently took in this property under the Westin badge and seems to be trying to extract itself from its cross-town property, the Sheraton, contending the owner is not keeping up the building. I didn't visit the Sheraton but have no complaints about the infrastructure, rooms or food in the Westin.

My only major gripe about this hotel is staff communications. Three times I booked a hotel car in advance to travel to appointments and all three times my car was NOT ready at the requested time. I would suggest any time you ask hotel staff here to perform a service that you record the name of the person you spoke with and the time.

The food in the hotel is very good. There is a Filipina trio which performs early in the lounge and later in the evening at the sky bar. I had a bit of an annoyance at the latter bar when a heavyset "working girl" tried to become my friend and was hard to shake. The bar was mainly filled with ex-pat men and a few local males so suspect this is a natural spot for such birds to flock to. If hassled a word to management or security should solve the problem but was surprised to have to deal with it in a Westin property.

35

Rating

  By 7J1AIL on Jun 06, 2008

This was My 3rd time at this hotel, first two stays were last year.
And I could say only one thing... With their Popularity gaining day by day, the quality is going down.

The hotel is definitly a Great hotel with great rooms and good restaurants, Also well located from most of the Business areas.

But I found a Stark drop in quality, To start with the Break fast, I observd that the Curds Served were VERY SOUR, When I complained I was told that it helps digestion.... :). Are they serving Breakfast or Medicine ?

The next shocking momment came when I accidently dropped a Chocolate cookie in my Room, See the Picture How much Hair it Brought along with it....thought it was one odd inidence and ignored it, but then next day, I again found some Hair, this time they tagged along with my hand bag...

And I am sure they didnt belong to me as I am bald ;)

Called the manager and showed him the Sample, He apologised.... thats it.

25

Rating

  By adishm on Feb 02, 2010

I have stayed in hotels the world over, in climates hotter and more humid than Dhaka. The AC is this hotel, as nice as it is, is simply unacceptable. The hallways are stuffy and smoky, and the room temperature and humidity are simply too hot for many people accustomed to cooler climes, especially when sleeping. Staff and other amenities are great, but the AC situation is a deal-breaker and ruins the experience. Tried various rooms in the hotel - I am currently looking for another place to stay!

25

Rating

  By foggymoor on Jun 06, 2009

Now using the free Internet access at the Westin Dhaka hotel...have to admit the room boosts excellent facilities and there is free use of in-room Internet, large bathroom, good amenities and everything a five-star hotel deserves.

However, the service is largely pretensive and the reception has the highest nose I have ever seen at Bangladesh, despite all the passionate and sincere people I have met in the friendly country. The procedures are essential, the reminders are usual, but the way of speaking make us feel like ignorant villagers visiting a 5-star hotel for first time. A local friend of mine argued Sheraton is more generous and flexible, a staff argued they are in the same group. It's who's idea to argue with a customer at Westin?

I see more humble service at Savoy London and more stylish deco (even not too up-to-date) at Pan Pacific Dhaka, frankly, sir. Not a typical Bangladesh experience, it is a disappointment.

25

Rating

  By KahOn on Feb 02, 2008

Our company traveled to Dhaka frequently, and we stayed at Westin Dhaka. I recommended this hotel highly until recent incident that make me really pissed-off, as I feel cheated by them.

We usually stayed in the room wiht rate of usd230/240++. We booked 3 rooms for Feb 11-15, 2011. The hotel reservation office told us that the normal room was not available, but they have Club Room at usd270++. After discussion with my colleagues and seek approval from our company management, we book 3 Club Rooms at usd270++.

When we reached Westin Dhaka, they gave us 3 rooms (1808, 1810, 1814). To my surprise, the rooms are exactly the same type of rooms we stayed in the past. I contacted the hotel, they told us, we have facility to use meeting room/club lounge for free, free local call, and free laundry (4 pieces a day). I told them we do not need those facilities, but the hotel insisted that we already agree to book the Club Room rate.

I am really pissed off by their attitude, and the impression that I got is they try to "cheat" guests. If this is my first time to Westin Dhaka, may be I would cheated, thinking that the room is really special.

Now, I don't think I will recommend this hotel anymore, and will use other hotel for my future travel. No doubt that in other aspects this hotel is good. But they way they try to make money is disgusting.

15

Rating

  By ljubilee on Feb 02, 2011

The rate of about $200 a night is reasonable for a comparable hotel, but the incidentals were outrageous. The area surrounding the hotel may be overwhelming for many travels, and they choose to use hotel services. That said, the hotel takes this opportunity to gouge their guests with ridiculous prices. Considering the local economy, it's absurd to charge $20 for alcohol or 3 for a soda. The restaurants were terrible, with the exception of the buffet on the second floor which was terrific. The staff was very friendly for the most part until it came time for checkout when I was forced to quibble over $20 only to be told there is nothing they could do to remove the charge. While mostly polite, the lack of expedience was universal from the staff.

I've stayed in dozens of hotels throughout Asia and this one stands out as the worst ever for value and service. Stay at the Radisson, it looked a lot nicer and is probably a better value.

15

Rating

  By jjp1982 on Sep 09, 2010

Direction from hotel to

Choose a Hotel Room Type

Deluxe Room (Single)

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 372

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 305 USD 305 USD 67

USD 372

Executive Club Floor Room (Single)

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 519

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 426 USD 426 USD 93

USD 519

Junior Suite

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 631

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 518 USD 518 USD 113

USD 631

Executive Suite

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 771

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 633 USD 633 USD 138

USD 771

Chairman Suite

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 2520

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 2070 USD 2070 USD 450

USD 2520

Presidential Suite

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 3500

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 2875 USD 2875 USD 625

USD 3500