Pan Pacific Sonargaon Dhaka:
  Dhaka, Bangladesh
Check-in
27 Apr, 2017 (Thu)
Check-out
28 Apr, 2017 (Fri)
Night(s)
01
Room(s)
01
No. of Guest
01 Adult(s)
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TripAdvisor Reviews (87 reviews, 4/5)

  • Overall Hotel Rating:
  • Good smile

  • 4/5 (Based on 87 reviews)

I have stayed here many times over the last 15 years and its my favourite hotel in Bangladesh. The facilities are great but the best thing about this hotel is the staff. Everyone is genuinely pleasant, professional and hard working.

The choice of restaurants is a bit limited but the food quality is excellent. The lobby cafe is a nice area, open and clean, and good for people spotting. Great gym and pool; rarely busy so you can enjoy when you have some free time.

Some of the 9th floor and 3rd floor rooms have recently been renovated and now are really lovely, with excellent level of decoration

55

Rating

  By MarkLondo... on Nov 11, 2011

We stayed at the Pan Pacific in September and were there on holidays. We stayed on a Pacifc floor and thought we got very good service. There was a good choice for breakfast which was part of the room charge as were evening drinks and refreshments during the day. The staff were very helpful and friendly from the check-in to check-out. The rooms are a little small but kept very clean. The gym was excellent and the staff very helpful. The concierge staff were also very helpful when we wanted to arrange some individual sight seeing.

55

Rating

  By suzanne19... on Oct 10, 2011

Pan pacific is a very beautiful hotel in dhaka. it has beautiful rooms very good staff hotel is well kept very good resturant and many kind of different resturant a perfect place to stay in dhaka. it is a hotel for people travelling for business and as well for holidays. it is very well located too.

55

Rating

  By jpg36 on Jul 07, 2011

The Hotel Pan Pacific is a good place with good location. It is not far away from the airport and other major places. The staffs were courteous and helpful. They care a lot for the guests. I could see it in the way they attended to us. It was highly admirable. The food served was nice. We had the Indian food while we stayed here. There was a big menu. Some were utter delicacies. There is spa facility too at this hotel. The air conditioned room where we stayed was clean and comfortable with a good, soft and comfortable bed. The sheets were of high quality too. I used the gym. The facilities are good. There is also a good pool at this hotel.

55

Rating

  By newstyle... on Jun 06, 2011

Stayed here for two nights. The room is very modern, fixtures and fittings are new and the room is very comfortable. Bathroom is clean and modern, towels are clean and a fresh bright white (not the gray-white you get at some hotels), equipped with rain shower. Shower jet is strong and hot water is reliable. LAN Internet is available and free for 72 hours. The lights can be controlled with a side panel next to the bed, no clambering out of bed to switch off the lights. I do appreciate the little things they did to enhance the experience.

I can see two swimming pools from my window, one is huge, and the other is probably a training/wading pool for children (I've not ventured to the pools).

The restaurant (cafe bazaar) does a nice breakfast with good variety and good food. I quite like the chinese congee, it's wonderful with chilli and chives (chilli is a strange addition but it works so well with it). There was cured fish today, nicely done without a lye taste.

For lunch, I've eaten at Jhanna (might have gotten the spelling slightly wrong, it's opposite cafe bazaar), the lunch buffet has good selection (not ample but not lacking) and the quality of the food on offer is good - steaks, grilled fish, mutton, done in western and in curries, with a dessert and fruit bar.

What I would improve - wireless internet in the rooms would be nice. Bloomberg channel would be a nice addition to CNN and BBC which they already have. Nothing major I can think of.

Value-wise... well it's quite pricey, the comforts are all there, so it's hard to say it's value for money. More like you get what you pay.

55

Rating

  By jh1242 on Jun 06, 2011

Hotel Pan Pacific Dhaka is situation at a good 45 minutes drive from the Dhaka International airport, but is undoubtebly one of the best property in Dhaka. Lot of official areas like Gulshan and the central Dhaka areas are nearby. This hotel is bang opposite to the Energy headquarter Petrobangla where I paid a visit. I quite liked the Italian food served here but the Indian food quality served here was just OK. This hotel buzzes with activity from Friday to Sunday and there are a good number of Indians staying here, mostly on business trips. I loved the spa here and quite enjoyed my stay.

55

Rating

  By Nishant_1... on May 05, 2011

India's Vice President was staying at Sonargaon, while I was visiting, yet I was not inconvenienced by the additional security. The staff were polite and very caring. The food was good. They even helped me out by couriering back my gift that had bought for my wife but had left in the room.

Only one issue I faced was that the bathroom was very cramped.

55

Rating

  By Tech_Evan... on May 05, 2011

I stayed in the Pan Pacific Sonargaon in Dhaka for 4 nights in April 2011, and - as someone who has stayed in some of the finest hotels in the world - I was truly impressed. Many hotels in Asia have a habit of dramatically overselling themselves in their advertising, so you have to learn to manage your expectations. But I was really very impressed by the Pan Pacific - from the bellboys and front desk staff who were very efficient and effective, and had a great way of making the traveller feel at ease, to the quality of the furnishings and the great technology in the room, I can honestly say that these guys could not have done better. I would not hesitate to recommend this hotel to anyone visiting Dhaka.

55

Rating

  By GaryMoore... on Apr 04, 2011

Wonderful hotel, within the proximity of Sheraton Dhaka, however, a lot better than that. Wonderful service with young cheerful staff, great renovated swimming pool, good spacious rooms, good food and good buffet breakfast. Strategically located in between Gulshan and Motijheel, so that if you have to visit both the places for business, your hotel would be at half the distance always. Hotel should upgrade their in room electronics now.

55

Rating

  By PalashBag... on Jan 01, 2011

First of all a word about Dhaka. It is one of the noisiest, most polluted and traffic congested Cities I have ever visited. they should change the name to Chaos. Having said that the Pan Pacific is truly an Oasis in the middle of the storm. I cannot say enough positive about the service levels, quality of restaurants (and range of choices) friendliness, room quality or (one of my favorites) pool environments. the fitness center was fabulous. Our 4 days were spent in two different stays in two different rooms. They tried to put us in a downgraded room (non King) on our second stay but quickly corrected the situation when I put my foot down.

The location in Dhaka is probably not the best but we were very satisfied with our stay. They also had an excellent and well staffed business center which we had to use.

55

Rating

  By Travel_Pi... on Jan 01, 2011

I am staying here for past 3 days and is going to spend another 2 days. I am travelling to Dhaka first time for some business meetings. When I arrived at Airport, there was a nice welcome. Pan Pacific had a small cabin as soon as you come out of arrival gate. They made us feel comfortable and relaxed there for some time, meanwhile arranged for the Cab. Although the cab they had arranged was an average one but the driver was a nice guy who explained lot of things on the way.
On arrival to hotel, i was impressed that it didnt take much time for the check in. The experience in the room was also great. A fresh basket of fruits were waiting for me. The room had complementary internet facility. It has all the comforts of the a 5 star hotel. The best thing of this stay was that i could meet NZ cricket players who are visiting BD for a cricket season :).
Meeting rooms were also good with tea and snacks serviced all the time. The internet connectivity was extremely good although the connection was shared by so many people doing meetings in multiple rooms.
Food was also good specially the sweets .
the only thing i didnt like about the room was that the room didnt had a bath tub. I missed that so much.. it would have been great to relax in it after the long and tiring meetings.
Overall i loved the place though.

55

Rating

  By Pokerman1... on Oct 10, 2010

This is a wonderful PanPac hotel. It's located pretty centrally. (Radisson is close to the airport but that also means it is not so near the city.) The room was spacious, comfortable and quiet; the breakfast had a good variety; the gym is well-equipped. The massage was relaxing. The place does feel like an oasis.

Bangladesh will be a culture shock especially for those not used to South Asia. This PanPac makes the transition easier.

55

Rating

  By Panguin on Oct 10, 2010

Dhaka traffic can be horrible during the week from Sunday to Thursday. Friday and Saturday are light traffic if you have work on those days. Because of this - my recommendation is to choose a hotel, once you have narrowed it down to a small list based on health and safety, based on location.

I prefer the Radisson Water Garden or the Pan Pacific. While I prefer the Radisson - I would be happy in either and would choose based on location. The Pan Pacific is more in the old downtown area. The Radisson is between Banani and the current airport.

Benefits of the Pan Pacific - clean which is very important in Dhaka. Reasonable restaurant buffets.

The Pan Pacific does not have an outdoor walking track. They do have an outdoor pool and an indoor health club.

The Pan Pacific includes free laundry, breakfast at the hotel and the health club in the room rates. The rooms are fine - I generally don't find that the difference makes much different for me. Internet access was good.

There is also a certain charm to the way the hotel is designed.

55

Rating

  By Richard10... on Sep 09, 2010

We booked our Hotel because we needed some good hotel to spend our evening with good music and food as we would have a very day cause the climate was very hot.

we use get variety of food in this hotel with all good ambience. Would visit to same hotel
again if visit to Dhaka again.

55

Rating

  By jagdishMu... on Jun 06, 2010

Peace: release from noise, heat, dust, crowds, worries: the freedom to think, relax, work and forget about work: the gift of a great night's sleep; delicious, safe meals at any hour; the help of a staff of respectful, honest, nonintrusive problem preventers and inspiration sharers led by experts- Musfequl Arefin, Sales Manager, and Mosiur Rahman, Guest Services Manager: welcome to a home/office/gym/living room whcih will be on your list of reasons to return to Dhaka. Sonargaon has the best location, staff integrity, excellence of service from the lobby to the bathroom to the jacuzzis, and sincere help in navigating through the realities of Bangladesh. Bangladesh is a land of wonders, and the world within Sonargaoan is one of them.

55

Rating

  By DannyJPS on Jun 06, 2010

Had a one week stay during business in Dhaka. Arrived early (6am) and was provided a half day rate - nice of them. Room very comfy and clean. Wired internet worked fine, several television channels in English (including two movie channels). Super shower - excellent water pressure.

Cons: mini bar snacks ludicrously overpriced. A 33cl beer at the hotel bar is £7.50 (although to be fair there's not many places you can get beer in Dhaka). Breakfast was not in the room rate and was a ridiculous £15. Still, given the reasonable room rate overall it was good value.

There were lots of extra-curricular activities going on while I was there. The hotel always felt very lively to me, like if I wanted to join a theme party somewhere I could. The pool, gym, and hot tub were fantastic, although beware the mosquitoes outside!

The locals all know "Sonagaon" which helped getting taxis, etc. The hotel has a good location IMHO. It's not like any part of Dhaka isn't subject to crushing traffic jams anyway.

This is one of the better hotels I've stayed in during my many travels.

55

Rating

  By zmrzlina on Feb 02, 2010

This was my first trip after 15 years to Bangladesh and i must say i was impressed with the hotel.The hotel is stunning with so much to see, the only down side was that the pool was closed the days i spent there.Also their are prostituites who work there in the hotel and provide services to men.They were eyeing my husband whilst i was having my dinner one night with my husband.I was angry but didnt let those hoars ruin my trip.
The stay was ok and the food was delicious with so much to choose from esp the breakfast.

55

Rating

  By nemoLondo... on Jan 01, 2010

Heart of the city and good food and disco.

55

Rating

  By DubaiAnan... on Dec 12, 2009

We were on a business trip to Dhaka & initially willing to stay in Westin. Later we cahnged our plan & decided to stay in Pan Pacific .Hotel is very nicely decorated with traditional touch.Staff is very friendly.There is nice bar & excellent live band to refresh.

55

Rating

  By vkmeht on Dec 12, 2009

I stayed in Dhaka for 4 days. Pan pacific sonargon was the best experience I had in Dhaka. Service, rooms and facilities were exceptionally good. Staff was friendly and provided useful information on shoping travelling ect..ect….The only problem I had was the messy, smelly, crowded surrounding where you might have to wait as long as 15min to cross the road

55

Rating

  By Researcht... on Oct 10, 2009

A classy hotel with outstanding health and fitness centre, good fairly secluded swimming pool. Breakfast was excellent- such a fantastic choice. Friendly, supportive internet room. Booked in with large group of colleagues so rooms already assigned -some rooms are outstanding... quality of toiletries depends on where you stay. Shops have good quality merchandise.. even though a little more expensive than buying outside hotel. Food and drinks were very expensive - £9 for a beer, £3 for bottled water!

55

Rating

  By hellij on May 05, 2009

This hotel is an excellent hotel for all kind of business travellers as it provides very comfortable stay it is situated at a very convenient location in Dhaka, it also provides very good cuisine with delicious food.

Evenings are quite cheerful as it has very good Disco and and a Pub.

55

Rating

  By sacredsou... on Apr 04, 2009

I booked a large "chain" hotel for a one night stop through Dhaka as I had no idea of what to expect of the city or its accomodations. The Pan Pacific offered all I expected of such a five star hotel but what was outstanding was the hotel staff. From the man who picked me up at the airport to the front desk the staff were so helpful and so friendly it was just amazing. They quickly knew who I was by face so that when someone came to meet me at the hotel they pointed me out in the lobby. The room was fine- of its era but sparkling clean- good food- good transport -good location (between old town and Gulshan). But it was the staff that made all the difference.
I was very charmed by my whole experience of staying there and would certainly return.

55

Rating

  By NZShaz on Apr 04, 2008

this is my favourite hotel in bangladesh, indeed more widely.

Its a standard five star hotel although in the last year renovations to the pool area have made it less nice than before.

What makes this hotel special to me is the genuine friendliness and professionalism of all the staff. Everyone knows my name and is welcoming and helpful, and I have never had any problems at this hotel. The range of restaurants is good, and sitting in the lobby cafe watching the people go by is a lovely way to spend 30 minutes or so.

Its one of those places where if you are friendly towards the staff, they are friendly back.

55

Rating

  By MarkLMU on Oct 10, 2007

I've visited Dhaka on business twice in the last year and have stayed at the Sonargaon both times. The most recent stay was Feb 26th-March 2 2005.

The Sonargaon is wonderful. An oasis of peace, quiet, comfort and good food in this overwhelmingly busy, hot and polluted city.

The service throughouut the hotel is perfect, from the front desk to the business center to the restaurant to the maid service. They try really hard to accommodate your wishes, all the while maintaining a very professionally polite attitude.

I paid $110 per night for a room including breakfast and two pieces of laundry each day.

The breakfast buffet is very extensive and elegant, with both western and Bangladeshi items, both hot and cold. Excellent tea (Bangladeshi Ispanahi brand --so rich and flavorful!) Breakfast was included in my room rate, but I wouldn't mind paying $15 for it if I had to.

The dinner buffet in the same restaurant is similarly excellent and a great value (around $20). I ate way too much each night! The sitar players and their beautiful music made the dinners all that more enjoyable.

The pool area looked very nice and was not very busy. The business types don't swim a lot, I guess! I know my kids would enjoy it very much if they went.

When I stay in hotels overseas, I like to watch some of the local tv. There are numerous satellite channels at the Sonargaon, even French, Chinese, Arabic stations. Best of all was Sky Sports --I got to watch English Premier League soccer matches live! Don't get to do that in the States.

Any downsides? Two come to mind:

-By Bangladeshi standards, the hotel is very expensive. You can stay at a nice "guest house" (small condo-style hotels in residential neighborhoods, usually individually owned and operated) for half the price of the Sonargaon. But the quality of these guest houses is highly variable. And anyway, I don't get to stay at hotels the quality of the Sonargaon for just $110 very often during my business travels, so in Dhaka it will always be the Sonargaon for me!

- the hotel is rather old and the rooms are showing their wear and tear. However, a renovation is under way. My room on the second stay was new and updated almost throughout (the carpets still need replacement).

Neither of these cons is a major concern.

By the way, the tap water in the hotel is drinkable. But you should drink the complimentary bottled water in your room just to be safe --no hotel will be fun when if you get traveler's diarrhea!

If $110 is within your budget for your trip to Dhaka, you should not hesitate to stay at the Sonargaon. It's a quality 4.5 star hotel available at prices we often pay for chain motels in the US!

55

Rating

  By rahzamazi... on Apr 04, 2005

ラウンジ利用可能なPacific Floorを、朝食付きで1泊195ドル(水ボトル2本付き)で利用しました。
大満足です。外のカオスとは完全に別世界でした。
【立地】
近くには大型デパートのボシュンドラシティあり。幹線道路沿いですがさほど喧騒は気にならず。目の前には、ダッカでは珍しいカフェ有り。
【部屋】
家具に古さは感じますが、リノベートされているのか、別に悪い感じはなかったです。
机にソファーもあり、快適。
広さは、1人だとちょっと広い、2人だとちょっと狭い、といったところでしょうか。
テレビは液晶。NHKも2局視聴可。
建物自体は結構古いので、風呂なんかも日本の中の上のビジネスホテルといった感じ。アメニティも普通。
しかしながら、レインシャワーとか、ダッカとは思えない贅沢な湯水の使い方ができる点は評価。
【朝食】
充実。ビュッフェ形式で種類も多く、かつ美味しかった。
【ラウンジ】
狭いです。スナックや飲み物もあまり豊富とは言えませんが、それでも相当寛げます。
ダッカではなかなか買えないビール(ホテルで買おうと思えば日本の5倍程度の価格です)も2種類あり。
日本語閲覧も可能で、スカイプ用のヘッドホンも常備のPCも備え付けていました。便利。
【従業員】
従業員も英語がしっかり通じますし、対応の悪い人には出会わなかったです。
フロントでオーストラリア人の若者がひどい言葉で悪態をついていましたが、
丁寧に淡々と対応をしており、プロフェッショナリズムを感じました。
出会いはしませんでしたが、日本人従業員も何名かいる様子です。

55

Rating

  By MMCyclist on Jun 06, 2011

Hotel ist schön und groß. Zimmer sind groß und bequem für einen privaten Aufenthalt und Geschäftstreffen.
Der Service war hilfsbereit und flexibel. hatten wir ein kleines Treffen, und sie waren kooperativ. Es ermöglicht Privatsphäre.
Wir hatten eine Skype-Konferenz, und es ging gut. Die Internet-Verbindung war stabil und schnell.
Ort ist ziemlich gesichert und isoliert. Es ist ein bisschen beunruhigend.

55

Rating

  By Ginushka on Nov 11, 2010

I was in Dhaka for a conference and was put up in this hotel. It was centrally located on a busy road with a big mall nearby and ample shopping opportunities. I bought a Jamdhani saree for my wife!

The rooms were OK and quite clean and roomy, and I think this hotel is the best option in Dhaka. The gym is fairly well-equipped and I could continue with my daily exercise routine during my stay there.
I enjoyed a lovely vegetarian meal in the restaurant.

45

Rating

  By indiantra... on Sep 09, 2011

First time in Bangladesh, stayed at this hotel about 30 mins from the airport. You can pay $10 for a shuttle bus from the hotel for airport pickup - this was comfortable transport, so there is no need to get the $50 car which the hotel also provides. The hotel has a good swimming pool and the locker rooms have a steam room which was good. There's a well equipped gym too. The business centre was accommodating, free use of the internet and wifi is available in the lobby. The staff were very helpful. They have a reasonably good breakfast. The Italian restaurant is ok too. I would recommend this hotel for a short stay. Have a drink in the lobby - you will be entertained by the Muslim women guests dripping in jewellery and the men who also dress more outrageously than their western counterparts. Obviously a place to be seen in Bangladesh.

45

Rating

  By Chantman on Sep 09, 2011

The hotel has great service, with awesome food. I am forgetting the name but the Italian food joint on the first floor is brilliant. The coffee shop and the restraunt on the ground floor is also great.

The food served from the room service menu was not very great. The hotel boasts of the best fitness center/gym in the city.

45

Rating

  By ayushmanc on Sep 09, 2011

I liked this hotel and the rooms weren't a bad price (90$ a night for a deluxe king room) BUT beware! Everything else is extra and they add 12.5% service and 15% tax to everything without making this clear up front! We used the hotel's car service which wasn't that cheap but provided new cars with aircon, very safe (important for 2 white women travelling alone) and each day we tipped the driver but then found when we got the bill 12.5% service was also added. Plus we ended up paying nearly £10 for a very small glass of white wine due to tax and service charge! It's difficult because there aren't many places in Dhaka where you can get alcohol so they have you over a barrel. I'd stay there again but just be aware that your final bill may be bigger than you expect!

45

Rating

  By champagne... on Sep 09, 2011

I stayed here in July 2011 for 4 nights on business trip. The room was a bit old but the room was quiet and I was able to relax during my stay in Dhaka.
There was no bathtub and oly shower in the bathroom.
The variety of buffet at the breakfast was very good and I was able to enjoy my breakfast.
There was no problem at check-in and check-out. Check-out was quite efficient.

45

Rating

  By Gordito_p... on Aug 08, 2011

One of the beautiful hotel interiors and exteriors in heart of Dhaka at Kazi Nazrul Islam Avenue road. If you are here for some business purpose and have to meet lots of customers then this hotel is finest among other hotels on this road like Sheraton and la vinci. Basundra City mall is walkable distance which is one of the best place to do shopping. It has very huge swimming pool but very small jacuzzi which shows No smoking sign but lot of local people smokes around or inside it. However, staff were courteous. It has good gym and good varieties of equipments however, cross trainer and cycling equipment's operation was really confusing. I am vegetarian and found delicious food in Buffet at Cafe Bazaar however, offered same least varieties every other day. They prepare fruit juices in the evening & charge on it if asked and serves free in the morning if left. Restaurant Jharana serves mostly non-veg and one Italian restaurant serves pizzas and noodles. My room was good with option of light instrumental music but TV was pathetic and hence, I didn't operate it for my whole stay. I appreciate lighting and decoration in hotel however, personal attention was missing. Lots of traffic around this hotel all the time.

45

Rating

  By civilized... on Aug 08, 2011

Went to Dhaka to help set up a conference for an NGO. I stayed in the Pan Pacific because of the good reviews. The reviews were not mistaken, I was very satisfied with the service in the Pan Pacific. It's not a new hotel, it's more like a 3 star hotel by world standards and the furniture and interior is dated but it has everything a traveler may need:
- a pleasant lobby ambiance
- good size room with AC control & e safe
- good pool and gym
- satisfactory breakfast
- concierge and business center are friendly and helpful
- quick and clean laundry
- room service was decent and quick
the service made it stand out. I always felt welcome and at home in this aging but elegant beauty.
It's my first time in Dhaka and I found it chaotic, dirty and crowded. I'm glad to have chosen a slightly upscale hotel to temper the many of the hassles of exploring and making a deal in this capital city. Not to mention that whenever I eat or drink in the hotel, even if the price is a bit high for Dhaka standards, I felt totally safe and the food is above average.
I would rate it a 5 for service but a 3&1/2 for age of the interiors. I had a pleasant stay in Dhaka and would like to return to this hotel.

45

Rating

  By Philippin... on Aug 08, 2011

Very good hotel with no real complaints. Some rooms look out over the pool area which is probably best. Service very prompt for eg iron and board and porter very helpful with getting internet connection on arrival. Large pool with loungers and bar with helpful staff. Alcohol not served in the main hotel restaurant but is available at two smaller restaurants and bar. Food good but not outstanding and despite restaurants having different themes, they all feel much the same.

45

Rating

  By dred11 on Aug 08, 2011

I'm a frequent traveller to Dhaka and during my stay prefer to stay at the Pan Pacific Sonargaon. While there's always a rush for Westin and Radisson but I prefer the Pan Pacific mainly because unlike the Westin, the Pan Pacific has lots of green space and its open and unlike the Radisson, its very close to the markets and population. Though it can take a short while to get to the hotel but if you'd like the spacious rooms specially the Premier King rooms on the 3rd floor. The buffet restaurant is one of my favourites though I was a bit dissapointed to see that they've reduced the size of the buffet menu. Nevertheless if you're a NonVegetarian you'll have far too many options to choose from. The internet is free and is excellent. The Swimming pool and Gym is also very impressive.

45

Rating

  By ElvisFran... on Jun 06, 2011

The hotel is centrally located. The Bashundhara City Mall is about a 10 minute walk. The hotel has a really good restaurant ' The Jharna ' but is quite expensive in comparison to other good restaurants in Dhaka. The rooms are quite spacious.

45

Rating

  By mrabedin on Jun 06, 2011

The Sonargaon has charming, friendly staff, and if you're in a renovated room, it's comfortable and highly functional. The food is not great, in either the restaurants or room service, and overpriced, but that's pretty standard for Dhaka. One tip - there's no wifi in the rooms, only ethernet cables - so if like, say, me you've got a new MacBook Air and you forgot your external ethernet adapter (which, trust me, you won't be able to buy in Dhaka) then you have to go down to the lobby to use the wifi, a pain. The pool is lovely. Hotel is better value than the Sheraton, Radisson or Westin - close to the same quality, substantially cheaper.

45

Rating

  By Stephanie... on Apr 04, 2011

The public areas were quiet nice, especially the swimming pool area - see photos. Breaksfast was a full buffet with a hot section doing traditional Euopean/US eggs cooked to order as well as Bangladeshi food, which was good. Staff and security really good, and free (i thinkk, I didn/t see it added to the bill) pickup and drop at the airport.

The main restaurant has fantastic deal on full lobster from Bay of Bengal - huge, and had it mornayed but should have had it plain grilled, as the mornay was too rich and overwhealmed the Lobster. The Lob plus soup, plus dessert bar was only USD25. But be careful, a can of Henicken was $12, and the bottle of McLaren Vale from Australia was astronomical! About $70

on the downside, the rooms were definitely "dossy", tired and worn, and the the carpet in the corridors worn and greasy looking with mould marks were water had leaked from the many pot plants they kept there.

The first room shown was so badly affected from heavy smokers that I had to ask for another one, the person booking just forgot to ask for non-smoking rooms. Luckily got one that was reasonable on the 6th floor but it was very noisy so moved again the next morning.

The bedroom area itself was not too bad, but the toilets in all of them looked as if they could be properly cleaned with bleach and a good stiff brush. The shower had lots of hot water but it sprayed everywhere due to calcium build up on the shower rose, and most of it also came out of the tap which couldn't properly divert it to the shower. Bath need a good scrub with mould and mildew in the grouting.

TV had local channels but also CNN and BBC news, few other (NHK, Chines, French and Itallian but not DW, lots of Indian including 3 just for cricket) and National Geopraphic, ESPN, but not Discovery.

I couldn't get a late check out on the last day because Australian Cricket team and its entourage was arriving. How do they put up with the mouldy, smokey rooms???

45

Rating

  By DRMB on Apr 04, 2011

The Pan Pacific sits as an oasis of calm amid the tumult and hurly burly of Dhaka. The lobby and public areas are a little dated, but the room was spacious and the air con, flat screen tv and LAN broadband all worked properly. Car hire from the lobby was relatively cheap and the driver was friendly. The hotel shuttle service to and from the airport was efficient. Breakfast offered a wide selection of different cuisines and dishes, and featured one of the best short order chefs I have seen in action.

The pool is large and the gym outstanding - a large number and variety of modern, well maintained machines, a free weights area and an aerobics room. The lift system is slow and a little clunky, but if you are in Dhaka for a business trip the hotel is fine.

45

Rating

  By TheHorsey... on Mar 03, 2011

Hotel Pan Pacific Sonargaon Dhaka, commonly known as "Sonargaon" , is one of the best Hotels in the crowded city like Dhaka.
One of the main attraction is the night club (entry of guests in the club is complimentary).
Hotel Rates are not very high. Service is OK, Staff is well versed with English.
Only negative point of the hotel is little old infrastructure as compared to other hotels like "Sarina".
Location of the Hotel is very good, Bashundra City i.e. the biggest shopping mall in Dhaka is opposite to the Hotel.

Overall i had a pleasant three days stay in the Hotel.

45

Rating

  By Vdawar on Mar 03, 2011

My dad and I visited Dhaka for a week in January 2011 and stayed at Pan Pacific Sonargaon. I was checking the room prices in both Sheraton and Sonargaon (we wanted to stay close to the Dhanmondi area), which were similar, but decided to pick the latter over the former, because of free breakfast and internet services provided. We selected two premier class rooms ($130/night+tax+service per room; supersaver rate), which were recently renovated, including LCD TVs and all-marble bathrooms with a rainshower.

The quality of the premier rooms is quite good and close to what you'd expect in a 4 star hotel in the States. However, rumor has it that the rooms that are not renovated (yet) are of substandard quality (see comments from others). Nonetheless, we had fabulous stay in our rooms, including daily breakfast, which was as good as any offered in 5-star European hotels (I travel regularly in the States and Europe). Having said that the overall quality of this hotel is not 5-star, as claimed. Many amenities and services that come with 5-star hotels in the U.S. either do not exist or are inadequate. Nonetheless, I will probably stay at Sonargaon for my next visit.

45

Rating

  By hawkeye20... on Feb 02, 2011

The location was perfect and central to all the activities we took part in. Hotel staff was friendly, and very helpful. We arrived in town 4 hours before the designated check-in time, however after a quick lunch at the Jharna restaurant the concierge called and said the room was ready for us.

The city view room was a decent size, with floor to ceiling windows and a great view of city. We were facing an area that under construction, so that made a difference (much of city was under construction). The king bed was heavenly and extremely comfortable. I loved the Pacific Floor.

The food was good... The desserts were excellent.... loved all the restaurants

The staffs were extremely well manured and friendly....

As the hotel is in the City Center this perfect for business meetings and conferences and they have good facility for any kind of conferences.

The elevators were incredibly fast and frequent. The doormen & concierge were very friendly. All in all a very nice hotel experience.

45

Rating

  By Zunayeed on Oct 10, 2010

Just returned from four nights at this hotel and really loved the place. The rooms are great and the breakfast is excellent. It is a large hotel and after reading the reviews about the elevators being far from most rooms, I emailed the duty manager, Irina Maizlish, and she got me a room by the elevator as I had requested. She was also there to greet me when I arrived at the hotel, close to midnight on a Sunday evening. On my last day there I also got a 3:00PM checkout which was great.

The hotel is not new, however has retained a great style and distinct charm of hospitality. One of the drawbacks is probably crossing the road safely as the traffic in Dhaka is extremely badly organized.
Apart from this the Saragaon is a great place to stay and I would be happy to stay there again. The staff were very helpful, especially Ahmed at the Pan Pacific lounge, and all the Pan Pacific lounge staff as well as at the concierge desk.

45

Rating

  By Coffee-Br... on Aug 08, 2010

It was good comfort to stay at Pan Pacific. Hotel is good in terms of stay, but really do not have many options for vegetarian meals. This is the only drawback with this hotel. Internet connectivity is free and excellent.

45

Rating

  By anilkumaw... on Jul 07, 2010

Stay at the Pacific Floor - comfortable and clean room/bathroom. Poolside view rooms are especially recommended. Excellent restaurants. Staff are very cordial and helpful. Great location if your work is near central Dhaka but the traffic may pose a huge problem if your business is Banani side (no fault of the hotel).

45

Rating

  By Supratikb... on Jun 06, 2010

I stayed there from 25th April till 8th May. Top class fitness center, excellent sauna and steam baths, swimming pools were excellent. I took two meals there breakfast and dinner everyday. I am a vegetarian and the meals for me were of great quality. These days splendid Thai food and cultural festival is going on from 5th to 12th May, 2010. The cuisine room had great musical surroundings with enchanting flute play during the breakfast hours, which for me was a refreshingly new experience.It would have been much more excellent if the location and connectivity were good.But still I admit that I enjoyed my stayed there, that was true value for my money.

45

Rating

  By MahavirDe... on May 05, 2010

I came here after staying three days in a guest hotel in the Gulshan area. What a find! The location is in the middle of the downtown and the hotel has three restaurants. I was here for 25 days, so the variety was helpful.

The room was comfortable and the staff taking care of the room were exceptional. Everything was done every night. The restaurants were good and the food always was fresh and good tasting. After a couple of weeks it got monotonous, but there was certainly variety in the menues. The front desk and conceirge staff could not be more helpful, they have a 24 hour business centre, and they have a very good pool and health centre.

If I come back to Dhaka, I would stay here!

Dhaka is a bit of a zoo, so DO NOT rent a car if you come here. The rickshaws and Putt Putt taxis are inexpensive, and Dhaka traffic is not something you want to experience by driving in it. Same can be said for the country side driving at night. I have been in scary places, but driving on the highways at night is SCARY!

Beautiful friendly people who go out of the way to help you and make you feel comfortable.

45

Rating

  By Christoph... on May 05, 2010

The Pan Pacific is located in a central part of Dhaka in the media district, DHaka in its nature is very congested although once in the hotel it doesn't feel like your in Dhaka. The actual hotel complex is modern, with nice relaxing water features, pretty much what you would expect from a 5 star hotel. It is frequented by dignatories including foreign ministers and sports personalities. However the room I stayed in which I am guessing is a standard double on the 6th Floor is pretty standard. The size is adequate and generally clean. However the only thing that dissappointed me about the room is the lack of finishing in the bathroom. The lacquer on the toilet was peeling off, as was the lacquer in the bath tub which made the whole bathroom look old.
There was also no ironing facilities although the hotel does have laundry service.
The breakfast suprisingly good with a large buffet selection in the Cafe Bazaar restaurant.. It was inclusive of the rate.
The selection included fruits, local breads, cereals, porridge, and other hot food, tea, coffee juice etc.

What I enjoyed the most was my meal at the pool side restaurant which consisted of a live bbq with a mixed grill, which consisted of beef, chicken sausages, fish, lamb cutlets and vegetable kebab. It was cooked well and tasted super. One of the hot lime relish was kicking, and went well with the salad.
Overall I would recommend the hotel, the complex itself is 5 star with friendly and well mannered staff, but would have to admit the room is 4 star at best.

45

Rating

  By londonhak... on Mar 03, 2010

After a day in crowded Dhaka, the Pan-Pacific feels like an oasis. The pool is lovely, as are the rooms. Breakfast and dinner buffets were quite nice. Some service was less than ideal: the only place to get a beer in the evening was in a smoky club, where they refuse to give the advertised 2-for-1 happy hour special. It often felt like the concierge staff was just trying to get a tip, rather than provide good service.

45

Rating

  By BKTeacher on Mar 03, 2010

I recently stayed here for 5 days on a business visit. It was my first visit to the country and I was apprehensive about what to expect. The hotel was recommended by a business acquaintance that visited in 2008. The hotel is close to Motijheel business district which is handy to avoid the horrendous traffic of Dhaka (something to be experienced!). I had one of the refurbished rooms and was very happy with the room. My view was over the pool area with the sharp contrast of the city on the other side of the wall. The mini bar included a half bottle of sparkling water which I guess was left by the previous occupant, but this was changed immediately when I informed the front desk. I stayed on the 4th floor which had a strong smell as you exit from the lifts (possibly from a cleaning product spill???), but otherwise I did not have many complaints. I found the restaurants to be good, although there tends to be a general problem with mosquitoes at the Pool Bar, but that is to be expected in a country like Bangladesh. Security was very good and was actually stepped up after my 2nd day as the England cricket team arrived for their tour of Bangladesh and was staying in the same hotel. I would definitely stay here again.

45

Rating

  By IT_GuyLon... on Mar 03, 2010

This is a perfectly good hotel by Western European standards. Internet is included in the room, alcohol is available every day apart from Friday, albeit quite expensive. Plenty of restaurants and the food is good. Breakfast is expensive, at around $15 for a buffet. The staff are extremely polite and helpful. You will find hookers in the bar but they are discreet, and if you're not looking for one (like I wasn't!!) then you'll not be bothered by them.
Use the Mitsubishi to get to and from the airport for $25 rather than the unnecessary Mercedes at $50.
Time it well and you might find international cricket teams staying there.

45

Rating

  By MishkaDad on Feb 02, 2010

The Pan Pacific in Dhaka is a nice oasis from the crazy city. The concierge was staffed by some of the most helpful hotel employees I have ever experienced while traveling. They negotiated excellent prices for drivers, conference equipment, change my airline tickets, and several other things.

The hotel restaurants were extremely expensive. And there aren't many restaurants around the hotel so you are forced to eat Italian in Dhaka. It was a bit disappointing.

The hotel gym is nice and they have trainers who are happy to help you. Also, the spa and pool are a wonderful break from the hustle and bustle of Dhaka.

The rooms are large and clean and comfortable. The bed was delightful and the water pressure in the shower was excellent.

All in all, a great hotel in a not-so-great city. A bit on the expensive side but worth it.

45

Rating

  By alexfi24 on Oct 10, 2009

Apparently the first 5 star hotel in Dhaka; now competing with at least four others I can think of. Some of the older rooms are verging on old-fashioned but in city like Dhaka, the cleanliness, effeciency and commercial location of the hotel are major plusses. The bathrooms could do with an upgrade soon and Dhaka in general has water issues -- the water discolouring slightly in the shower at times. The hotel is pricey but you may be able to negotiate a discount as the top-end hotels are competing with each other and Dhaka doesn't have much of a tourist scene, so they want your patronage; most of the guests looked like businessmen, visiting NGO officials or rich expat Bangladeshis. Three things make this hotel stand out: the service of every single person in the hotel was outstanding. I'd been warned about service levels in Bangladesh -- this obviously doesn't apply at this hotel; it was faultless. The guys at the concierge even helped me plan my sightseeing and gave me different price options to suit my budget. Both restaurants I tried had top-notch food -- although like all big hotels, were slightly devoid of any local character. Nevertheless, they were busy and appeared popular with non-hotel customers too. Finally, they have a great pool-- nothing short of an oasis of calm in the madness that is Dhaka.

45

Rating

  By OwenLondo... on Jun 06, 2009

I stayed at the Sonargaon in october 2008 for 8 days on a bussiness trip to bangladesh, i found the hotel above average, with very polite staff to say 'hello sir' every corner you turn. The beer prices in the bar are abit steep at around 900 taka [£9] not including the service charge. Breakfast isnt up to much as the food isnt very hot, the selction of food is also very strange. The private dining food is brilliant and will be in your room 15-20mins after ordering. avoid buying from the min bar as the charges are often as much much as the snacks them selves. swimming pool is lovely and warm and the gym is top notch!. traffic in dhaka is crazy! so be sure that your driver or taxi car has air con! All in all avery pleasant stay. just be aware of the extra charges!

45

Rating

  By savasStAl... on Nov 11, 2008

I visited Dhaka for the first time last week for a business trip and I had set a relatively low standard for the hotel rooms in this city (no offence meant). However, when I arrived at Pan Pacific Sonargaon I was pleasantly surprised by the overall standard of the hotel.

The hotel itself is conveniently located in the heart of Dhaka but the exit is just in front of a VERY busy junction and you may have trouble driving out of the hotel premises if your driver is not up to the standard. However, traffic in Dhaka is not for the faint-hearted so you can rest assure that you are not alone.

The staff were all polite and sincere in offering their assistance. Checking-In was a breeze and I got my room in a matter of minutes albeit having already made a reservation via my business partner.

My room was decently sized. There was ample space in the wardrobe and most importantly, the bed was comfortable. There are over 30 channels available on TV so you can be sure you would not be bored to tears at night, that is if you have the time. Internet access was free! ... at least for the first 72 hours but it was definitely much welcomed. Lightings could be improved though and the toilet was a bit small for my liking.

Breakfast at the cafe was a good experience. They have quite a wide variety of selection from the usual toast and pastries to some local dishes as well as fruits and juices. The restaurant serves up different cuisines at different periods of the year but sadly to say I did not have the time to patronize it.

Pan Pacific Sonargaon is definitely worth a try if you are visiting Dhaka. I would definitely return if I am back in Dhaka again.

45

Rating

  By LifeIsEls... on Jan 01, 2008

Just stayed at this hotel for business for 10 days. It was a nice oasis in the busy, dirty city of Dhaka. The staff were warm and welcoming, as were all the Bangladeshi people we met. The rooms at this hotel are a bit run down. The curtains had numerous stains on them, the grout around the tub was blackened and the general feel was faded. The bathrooms are tiny. I heard that they will be renovating the hotel within the year. The lobby and restaurant areas were nice and bright, lots of marble. The food service was very good and the meals were high quality. We had dinner at the hotel every night. The food prices were reasonable by US standards but the alcohol prices were high. A glass of house red was the equivalent of just over $10. The prices for things like laundry service and internet access were also very high. There is no highspeed internet service here and they charged about $8 for half an hour of access in the business center. The laundry service was good but too expensive, $2 for a pair of socks and alot more for shirts, pants, etc.

Other facilities...There's a nice big pool and an adequate health club. There are a few good shops in the hotel for jewelry, local clothing and souvenirs.

45

Rating

  By FMBSouthe... on Feb 02, 2006

War für drei Nächte hier und bin sehr zufrieden gewesen. Das Zimmer war modern eingerichtet und sauber. Das Frühstücksbuffett umfangreich und gut. Mein Rat: Niemals einen Kaffee trinken! Das ist aber ein landestypisches Problem und nicht eines dieses Hotels. Das Personal war ausgesprochen höflich und zuvorkommend. Der Pool ist spitze, jedoch erst am Abend, am besten nach Sonnenuntergang wirklich zu geniessen wegen der drückenden Hitze. Ohne Klimaanlage, welche überall im Haus gut funktionierte, wäre es nicht auszuhalten gewesen. Der Rest von Dhaka allerdings erfordert starke Nerven in Hinsicht auf Klima, Sauberkeit, Lärm und erschreckendem Kontrast zwischen Reich und (zum verzweifeln) Arm. Man braucht starke Nerven um alle Eindrücke zu verarbeiten. Es war jedoch ein unvergessliches Erlebnis.

45

Rating

  By Perry0134 on Jun 06, 2010

This hotel in located in a very busy area with one of the biggest & saddest roundabout situated at the entrance of the hotel.

Lobby area - huge area with a cafe located in that area. The cafe is so so which can do with new furniture and better service from the cafe.

The hotel staffs at the check in area are so so; not very genuine in their approach to customer. One was busy chatting away on his mobile phone even though I was standing right in front of him to get a place in the restaurant...a word of caution...if you want service ask the younger staff

The room service is better and was prompt

The hotel has a well equipped gym, change area and shower area situated on the ground floor overlooking the swimming pool.

Swimming pool is great and lovely. It comes with pool bar area and a gazebo for hanging out.

There is also a garden which I was made to understand is the pet project of the GM of Pan Pacific. He calls it his oasis. By the way if you get a chance to meet the GM, please do as he is one jolly fellow!

There are 3 restaurants located in this restaurant, one fine dining western restaurant, one Italian and another was the usual coffee house serving a full array of food ranging from traditional Bangladesh food plus Western food. The food at both this restaurants located at ground is good (did not have the time to check out the Italian restaurant)

There is also a bar/pub located on level 1. Do not except your usual English songs as this place is catering to rich Bangladesh who likes party. There are 2 different types of music depending on which day you are going; one a typical Indian style where there is a Hindi songs / Bangladesh songs is belted out by pretty ladies in sarees and other days it is Bangladesh disco where there is a live band. They would be performing alternatively. If you into Hindi music you will enjoy this - watch out for man throwing money at the ladies and the band as sign of appreciation for the songs that she is singing...

The room them self can be better as most of the furniture in the room have seen better days..they seem to have been refurbished but not replaced. There is a welcome fruit basket which is not too appealing. The bathroom is not bad with a separate area for shower. This hotel had the best shower experience with great water pressure which will keep you in the shower area for a long time!

The bed, table etc are all ok . There is a plasma TV in the room but the reception for some of the movies channels can be improved. The selections of channels are fine.

Room service is prompt but a word of caution - if you do not want them to clean your room please indicate using the door hanger (do not disturb cards) as they will unlock and come in if they do not see this sign...nearly caught in an embarrassing situation...

Overall this hotels is a good hotel to stay of you do not mind travelling 1.5 hours to the business area ; it is also located 5 minutes away from one of the biggest mall in Dhaka so it is convenient. A good place to chill out in Dhaka, remember to book early as it occupancy rate is around 93%.

35

Rating

  By Travellin... on Oct 10, 2011

I've stayed in the Pan Pacific before, a couple of years ago. Since then the hotel does not seem to have improved. On arrival at the airport I took the hotel mini-van to the hotel. The air-con in the mini-van hardly worked and this was evening time ! The van was old and the seats creaked all the way. In the morning I went for a shower and found no hot water = cold shower ! The internt connection in the room wasn't great. On check out they didn't ask about the stay or I would have mentioned the cold shower and I was too tired from sitting in traffic for hours ... !

35

Rating

  By AshleyNic... on Oct 10, 2011

This was my first stay at this hotel. I stayed at the Westin before and although the Westin was nicer there are give and takes. Price being the biggest. I got a very good price because I stayed 21 nights and negotiated a better price prior to arrival. It included breakfast. The Westin was very expensive with the food there quickly eating up my perdiem. I liked the pool at the Pan Pacific better but the sauna at the Westin was better. The resturants were better at the Westin but at a much higher price. Bottom line, if price is no object, The Westin is better, it's in a better area, I thought safer. If price is a consideration, the Pan Pacific is good. The resturants are ok, and they will not brake the bank. The pool and gym are good and the service is acceptable.

35

Rating

  By Rich_9202... on Oct 10, 2011

I have been visiting Bangladesh often on business trips. I generally stay for a couple of days in Dhaka before I move out to the actual project site. My stay in Dhaka is always in this hotel. I was recommended this hotel by the company I work along with as they get discounted price in it.
My intial impression was not very good. But slowly I grew to like it. The staff is very friendly, typical of all asian hotels. The rooms are fairly comfortable, but the choice of channels in TV is less - probably due to restrictions in Bangladesh. The hotel is a bit old, but the public spaces seems good.
You have 4 choices of restaurants & they are good (not much to complain about). It has a nice looking pool, but I never had the time to try it.
Overall it was decent & the location in the middle of the city makes it more preferable than the hotels near the airport. For indian guest it is an advantage.

35

Rating

  By rahilsahu on Oct 10, 2011

Considering the name and reputation, this was a fairly disappointing experience with facilities, service and attitude not up to standard.

The rooms and furniture were old, tired and depressing - in my room, half of the lights did not function, the shower constantly over-flowed, and several hangers were broken.

The restaurants were fairly uninspiring. If you try the Italian, then avoid the pizza (very oily), and forget about wine (highly overpriced considering what you get). The breakfast buffet was disappointing, and service rude and unwelcoming with staff who (also) clearly would rather have been somewhere else. The gym was good, though. Large and fairly modern with equipment that worked. The pool looked ok, too.

Recommended? Only if location is important as traffic in Dhaka is horrendous. Will I stay again? Will try not to. There must be better options.

35

Rating

  By Halgrim on Oct 10, 2011

Room was fair and comfortable though a bit small. The bathroom was small also but had a nice rain shower. Very nice pool and good gym with steam and dry suana. Four places to eat although I found the pool patio dissapointing. The food was above average (for Dhaka) and never got me sick. It's a fair place to stay. I negotiated a good deal by email because I was going to stay 21 nights on a business trip. They included a buffet breakfast that saved me even more. Over all a solid choice, but not the best. I ventured out one day into the market across from the Hotel and at one point thought I could be in danger. Nothing happend but the people in this market were at the bottom of Dhakas economic ladder.

Durring my stay at the Westin a few months ago I found the area around the Westin slightly better and the rooms at the Westin much better. The food was also better but much more expensive. The Westin will cost you more and you do get more for it but it will come down to how much do you want to spend?

35

Rating

  By RichEC920... on Oct 10, 2011

The hotel ambiance and location is really good. Rooms are OK, but the bath rooms are not up to the 5 Star Hotel. Service was also poor, lack of quality English specking staff.

Breakfast menu was disappointing for a 5star hotel standard with half the time empty fruit plate and no one seems to egger on service.

35

Rating

  By bunty_014 on Jun 06, 2011

Central location but difficult to cross over to nearby markets. Lunch and breakfast menus wide and varied. Pork not served. Rooms good ; housekeeping service can be better. Room service is good. No good views from room. Airport pick and drop is part of package which is good. The hotel also has ATMs inside which is very helpful and also has shops providing necessities like local sim cards , although at astronomical prices ; useful in emergency though

35

Rating

  By pritha63 on May 05, 2011

I stayed at this hotel for 12 nights in late March/early April 2010. Overall, I was quite satisfied. The best aspects of the hotel are the great breakfast and the pool/gym. The pool is one of the largest I've seen in a conventional, non-resort business hotel. The staff was also very friendly and helpful. The bed was very comfortable, with good linens. On the negative side, the rooms are dated, and the lighting system in the room is confusing, with many different buttons and switches to turn on and off. Also, the A/C had an odd habit of coming on when I left the room and took the key card, shutting off all other electrical appliances and outlets. Therefore, the room was cold every time I returned. The bar could also be improved...the bartenders did not know how to mix some of the more popular modern cocktails. The coffee in the restaurant is bad, but there is a Barista coffee chain outlet right across the street that has much better coffee and friendly service. Overall it's a good stay if you're working in Dhanmondi or the main financial district part of Dhaka; the location is not so good if you're working in Gulshan or Banani -- for that, you should stay at the Westin.

35

Rating

  By Middle_Ea... on Apr 04, 2011

This is an old place and though they keep it clean it is very worn (especially the carpets). The first room we were shown resembled a youth hostel but the second was good enough but really nothing special. Considering where it is, the rates are high. Breakfast was not included and rather expensive but good. The pool-side cafe is a lovely place to have a pricey imported beer.

35

Rating

  By terbang on Mar 03, 2011

While centrally located within walking distance (if you're adventurous) of the Bashundhara City Shopping Mall, I would rate the Pan Pacific as a 3.5-star hotel, mainly due to the old facilities. Unless you are mainly going to meetings nearby, consider the Radisson and Westin closer to the airport.

I was on the 6th floor, in an older room facing the courtyard with 1980's furnishings, complete with a small tube tv around 20in. The room was quite large, with a small sofa and writing desk. However, the bathroom was in need of an update with a peeling bathtub, stained toilet and dangerous-looking power socket. Despite the deteriorating condition, the room and the bathroom were quite clean. If you're a light sleeper, ask for a room facing the courtyard and even then, I suggest bringing earplugs. My colleague had a room facing the street and was woken up each morning at 5am by the honking outside.

There were only 2 easily accessible power sockets in the room, although this included a built in multi plug socket if you forgot your adapter (still 220V). The other socket was British standard. The wired internet was a decent speed.

The restaurants are ok, although quite expensive, with the buffet breakfast costing 1600 taka (~$25). The dinner buffet was slightly more expensive. One night I decided to be adventurous and ordered a pizza, which was a decent size but came completely smothered in cheese.

There are an odd collection of stores selling jewelry, electronics, clothing, art and handicrafts, as well as HSBC and Standard Chartered ATMs.

On the positive side, there was the very nice outdoor pool and jacuzzi and a very well-equipped and large gym with new Precor equipment.

35

Rating

  By answerer on Mar 03, 2011

When hotel managements take customer for granted, they will loose the confidence and loyalty. My Experience has been bad on various counts during my recent trip there. From a pathetic air-conditioning to lights in the room which oscillate from zero to 100 and back at will and a non-existent service level, I would rather not stay or recommend this hotel to anyone who visits Dhaka. the only plus point is the "Balcony" which is the only life, in this Hotel

35

Rating

  By SunilKapu... on Feb 02, 2011

This was my second trip to Dhaka, having stayed at the Sheraton the previous time, which I quite enjoyed. My first impressions of this hotel weren't great. If you're lucky enough to get a renovated room then you probably don't have to worry about this, but the rooms are VERY dated, and both my internet connect and phone didn't work upon arrival. It took a while to get both issues resolved, which is normally not a big problem but when you've been travelling for 35hrs you'd much rather have a nap than have to stay up an extra hour waiting for help! There were significantly less English TV channels available compared to the Sheraton.

The breakfast buffet was excellent - even better than the Sheraton, though I was surprised to learn it wasn't included in the room rate. My mistake for not checking. It's quite expensive and fine for days when you might have a late lunch, but most days it would have been smarter just to order a light meal from room service and save some money.

The staff was very friendly... almost a little too friendly. I'm happy to engage in small talk, but when a member of the cleaning staff makes a comment about the type of work you're doing in Dhaka (based obviously on the papers etc they see in your room), it's a bit creepy to be honest. I'm under no illusion that cleaning staff of other hotels don't take a peek at what's in your room, but please don't make it so obvious!

The pool looked very clean and inviting, as did the gym. Shuttle service to and from the airport was efficient and well priced. Business centre was excellent.

I'm not sure where I'll stay when I return to Dhaka. Pros and cons to both the Pan Pacific and Sheraton. Two solid choices though.

35

Rating

  By Ceri007 on Feb 02, 2011

Even though it is well located, the biggest disappointment is the room...more specifically the toilets...thebath tub, the oilet bowl etc have peeled of surfaces...the peeled surfaces give a creepy feeling...for a hotel of this starand the TVs are CRT and not flat screens...in fact there is a bold notice in the lobby that hotel is under renovations and the rooms expected to have flat screens etc by end 2006...yes 2006... even that board is not updated.
But the positives are good staff and service. But not value for money

35

Rating

  By plpalani on Jan 01, 2011

Stayed here on business last week. Claims 5 star but would grade as 3 purely because of the condition compared to newer hotels. Room very tired, dark and not really welcoming. Carpet and curtains stained and basically place looked old. I believe the rooms on the 3rd floor have been refurbished. Staff pretty good overall. Food ok not special. Stayed immediately after at the Radisson nr the airport and that was much much nicer

35

Rating

  By AshDG on Dec 12, 2010

Hi, I have been in this hotel over a dozen times.
Its a top pick, as Dhaka has limited options
Its great value for money, 5 star for 4 star tariff.
The hotel has airport transfers for a good deal.
Mine was official travel, the breakfast was complimentary.
Hotel has a well equipped gym and a great swimming pool.
The business center is just about average
Eating options are coffee shop, bengali, italian and an open air pool side grill.
The Bar is very ordinary in terms of the guest profile.
Getting around in to the city is cumbersome due to the bad traffic.
Golfers can get in touch with the concierge to get a tee-off booked..

35

Rating

  By CAPT18 on Mar 03, 2010

Planned to stay at this hotel during my recent business trip to Dhaka. Had informed them earlier that i would require a non smoking king size bed. Checking in, I found i was given a twin bed. When i returned back to reception they insisted they don't have a king size and retracted this statement when i indicated i would like to move to another hotel then.

The food was average again and the TV was pathetic. Considering this is a star rated property I did not find value for money.

35

Rating

  By GirishNai... on May 05, 2009

Upon entering the Sonargaon, I was welcomed by a beautiful, spacious lobby. We checked into our room, which was on the 7th floor. When we got to the room it reeked of cigarette smoke (even though it was a non-smoking room). The room was pretty standard, I suppose - I hear that the more expensive rooms are very nice. This one was OK compared to other hotels I've been to. There were two beds (the one I slept in had a stained coverlet), pretty comfortable. My brother went to the breakfast buffet and spent $20 US. They also have snacks that are pretty pricey -- 60 taka for a samosa (almost $1 US) -- or you can go to the grocery store and get the same thing for 6 taka (but isn't it that way in *every* hotel around the world?). But, if you're not going to be out in the city and don't know the safe places to eat, the food is good to eat on-property in my opinion.

Don't drink the tap water anywhere! Try to use bottled water when you can. The hotel provides 2 bottles of water for free in the room. Plus, Bangladesh has a bunch of other brands of bottled water for purchase - just be sure they are sealed :)

The Internet was also very good -- we were able to watch streaming videos, etc with no lagging or problems at all.

35

Rating

  By aztravlgr... on Mar 03, 2009

I stayed at this hotel for 5 nights. From looking at the website, I thought I would be staying at a newly refurbished venue but this was not the case. My room was out dated & not one as advertised on the website. The curtains were dirty, along with the carpet. What I did not like was I requested a non smoking room but it smelt of smoke. Along the corridor, people were smoking too. The pickup from the airport was faultless. The staff at the hotel are very welcoming & helpful. Thou sometimes a little too much in your face. I did not like the charges for food & drink. It was over the top for everything. I would image the cost to bring the food into the hotel would not be that high. I felt the hotel took advantage of its customers but charging them a lot as there were not many places in Dhaka to eat that I came across. The cost of food & drink was sometimes even higher than staying at a hotel in London. The pool & gym facilities are great at this hotel. This hotel is ok for a one night stop over. Where it gets it's 5* rating from I don't know? I heard the Hyatt is a lot better.

35

Rating

  By slimshane... on Nov 11, 2008

I am currently on my 3rd business trip in Bangladesh and have stayed at all 3 of the 'big' hotels in Dhaka. The Pan Pacific is quite an old hotel and this can be seen in the rooms. The hotel staff are quite polite and the prices are fairly cheap compared to Sheraton and Radisson. The main thing that let this hotel down is the food. The selection is failry small and tastes very average. All in all very average.

35

Rating

  By FrostD on Mar 03, 2007

Il Pan Pacific mi è stato consigliato da un amico che ci va ogni volta che va a Dhaka. L'hotel non è male, c'è una bella lobby e le stanze sono molto lontane da tutto e quindi mi pare essere molto sicuro.
Le stanze sono pulite ma piccole. Io sono stata in una premium King. Questa tipologia di stanze è appena stata ristrutturata e i mobili e la moquette sono nuovi. Il bagno è microscopico però pulito.
La nota dolente di questo hotel sono i ristoranti.
Che schifo!
L'italiano è orribile, il buffet fa pietà e la bisteccheria è un furto (40 $ per una bistecca?!?!?). Se tornerò tornerò solo perchè è vicino all'ufficio del mio agente, però è molto meglio il Westin, almeno ci sono cose commestibili ...
La palestra è carina e abbastanza pulita.
La piscina è ben tenuta.
PS: tutte le sere fanno il trattamento per le zanzare.

35

Rating

  By fedean on Mar 03, 2011

ホテル内には日本食弁当があり、日本円で2,500円位します。味は日本の味と遜色がなく美味しい天ぷらが食べれます。
ただ日本の感覚で昼食1時間を考えていると、注文~サービス~会計までに時間がかかりすぎるので気をつけた方が良いです。

35

Rating

  By bangla太郎 on Jul 07, 2010

ダッカへの出張時、現地駐在の方に、出張者を安心して泊められるのはここくらいしかないと助言いただいたので、宿泊しました。

安全を期して、外出時は一切徒歩では移動せず常に車でしたが、車窓から見る市街は相当なエマージングな状況であったのに対し、ホテルに帰ってロビーに一歩足を踏み入れると、まるで先進国に帰ってきたようで安心できる雰囲気でした。

ホテルはそれなりに古く、部屋の設備にもがたがきているようでしたので、普通の場所にあったのなら特段お勧めできるようなものではありませんでしたが、あの場所でとりあえず及第点を確保できているというだけで、十分だと思います。

35

Rating

  By m-sugi on Sep 09, 2008

I stayed at the PP Sonargaon during November 2009. The location of the hotel is not at all good. It is a long drive of about 2 hours from the airport to the hotel. This is a major drawback of the hotel.

It is an old hotel, but still well maintained. I think the rooms have been renovated and feature all basic facilities. So as far as the room is concerned, there are no major problems. House keeping attends, twice a day. Room service is fast and efficient.

However, the buffet breakfast and buffet dinner is just not upto the standard. May be my views are such because Im a vegetarian. This hotel does not have anything to offer on buffet dinner for vegetarians.

So, the major drawback is the location , everything else is acceptable and can be managed. All this considering the only $ 125 per night that i was charged for when compared to a steep $ 475 per night quoted by Westin which is considered to be the best in Dhaka. Now this is a huge difference. But Westins' location is very apt if you only have to visit around Gulshan.

25

Rating

  By padcot on Jan 01, 2010

I stayed at this hotel in Feb 2008, though the stay was short for 4 days yet I was not impressed with this huge hotel.

I had to call services mutilple times for hot water, lights, sheets etc.

may be the hotel was going under major re-constructions so the services were effected. However, the staff response was not very attentive to prevent such hassles.

25

Rating

  By 2amishra on Jan 01, 2010

We stayed on the 7th floor facing the south. Not much of a view. The room was kind of small and no frills ... many motel rooms are much nicer. The corridor outside the room was filthy as though the carpet had not been cleaned/changed in years.

The staff at the reception seemed both slow and disorganized. There seemed to be two food courts; at best these were not bad.

The swimming pool also didn't seem particularly inviting ...

There are far better places to stay in Dhaka if you intend to spend more than one night in the city.

NOT what I expect from a supposedly 5 star hotel ...

25

Rating

  By BDeshi-De... on Aug 08, 2009

Don't ever travel & stay in this hotel with your family.
The pub is full of girls that advance to you and try to become friendly unnecessarily.
Room cleanliness was disappointing.
While Service was good, had de-preference to brown skin as l look local.
Pick up came about 1.5 hrs late from confirmed time.
To know the horror of waiting at Dhaka airport can not be discribed in words but one have to experience the agony. I reached Dhaka at 1.15 pm & pick up took place at 2.45 - reached hotel at almost 4.00 .

15

Rating

  By pinalhsha... on Jun 06, 2010

I stayed in this overly hyped, poorly managed hotel for about 3 weeks. I booked a shuttle ride from the airport to the hotel for the three of us. However, the hotel sent a sedan with one seat available for the three of us. I was stranded at the airport at one o'clock in the morning! When I finally made it to the hotel at around three o'clock, the clerk could not find my reservation. This despite the fact that I had guaranteed the room with my Amex. After I finally made it to the room, my daughter found roaches crawling all over the carpet. Instead of changing our room, the staff came in and sprayed insecticide all over the carpet. I voiced my concerns to the manager next morning, so they offered to buy me buffet breakfast to appease me. I requested to talk to the general manager instead. This is where it got better! The hotel staff worked together to make sure I could not find the general managers name or even meet him during my 19 day stay.

I eventually spoke to the controller who told me that after all you are in Bangladesh; don't expect anymore service than you got! Well said; I for one would never go to Dhaka Sheraton ever again!

15

Rating

  By Westender... on Jul 07, 2008

This was one of the most disgusting places i ever stayed in. The rugs in the hallway were stained and hadn't been cleaned since the 60's. The rooms are the size of my closet at home and look like something you'd imagine at the seediest highway motel in Oklahoma. The loounges by the pool have no cushions on them, and insects keep falling on you from the trees overhead. They charged me $3.56 per minute to call the U.S.

15

Rating

  By u2thousan... on Dec 12, 2006

Direction from hotel to

Choose a Hotel Room Type

Deluxe Twin

Room facilities :
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
  • Mineral Water
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 131

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 129 USD 129 USD 2

USD 131

Premier King

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 143

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 141 USD 141 USD 2

USD 143

Premier Twin

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 143

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 141 USD 141 USD 2

USD 143

Pacific King

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 159

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 155 USD 155 USD 4

USD 159

Pacific Twin

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 159

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 155 USD 155 USD 4

USD 159

Executive King

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Complimentary Breakfast
  • Free Internet
  • Mineral Water Bottles

USD 286

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 280 USD 280 USD 6

USD 286

Bengali Suite

Room facilities :
  • Mineral Water
  • Safety box
  • LCD/Plasma screen
  • Bathtub
  • Fridge
  • Minibar
  • Hair Dryer
  • WiFi
  • Telephone
  • Study Table
  • Tea/Coffee Maker
  • Bathroom Toiletries
  • Air Conditioning
What is included :
  • Airport transfer
  • Complimentary Breakfast
  • Free Internet

USD 351

all inclusive

Book Room
Per night Total room cost Tax & fees Total cost
USD 345 USD 345 USD 6

USD 351

Dining:

Jharna Grill Indulge in the finest seafood and meats, grilled to perfection in our signature restaurant. Ciao Bistro With an ever-evolving menu of traditional Italian fare, you are sure to have a buon appetito. Cafe Bazar Allow your palate to take you on a global culinary adventure here. Aromaz Savour an assortment of tempting pastries for an afternoon tea snack. Balcony Bar Unwind by the mezzanine with drinks while catching the latest sports action. Lobby Lounge For coffee connoisseurs who need a cuppa to refresh their soul. Pool Cafe Chill by the pool and indulge in healthy versions of your South Indian favourites.