This hotel was booked on the basis of its location, viz. its closeness to the Mumbai International airport. I stayed at this hotel for 4 days.
Right from the word "go", my experience was very pleasant. I was picked up at the airport by the hotel's staff. The receptionist's too were very cordial and helpful. I was taken to my room which seemed very cozy and comfortable - above all, clean. I was told about room service, laundry service, hot water availability, television, the mini fridge and its stock, etc.
As regards room service, it is prompt and the food is tasty. All the staff seemed polite and conscientious of their duties, e.g. after you have finished your meal, it is cleared off and the crockery is not just left outside the room. You are also given a complimentary Bisleri bottle daily.
If you like to eat out, you also have that option as there are fast food eateries around (e.g. Subway, Pizza Hut), though one would have to travel by rick to get to one of the same. There are general stores just outside the hotel, as also a pharmacy, and a money exchange shop.
Rooms are cleaned and wiped daily, with a total linen change and a replenishment of used toiletries or drinks/biscuits/chips/water from the mini fridge.
Overall, a stay at this hotel truly seems "paisa wasool".